This company says they will not pay their bills before 60 days, not the normal 30 day turnaround. This is absolutely not true. All paperwork was completed immediately and perfectly. My invoices were paid in an average of 117 days. This is completely unacceptable. And more than that the accounts payable people lied to me saying that their payment check was probably lost when in fact the check they had dated 10/31/14 wasn’t sent out until 12/3. As per the postmark on the envelope. The work on this was done in July 2014. Unacceptable! Also a fact that if you do not fill in their paperwork 100% correctly they feel they have the right to not pay your invoice at all. If you put up a fuss that you provided a service that was done satisfactory and signed off on as such they will offer you half of what you invoiced. That is again, unacceptable business practice. They do not give you instruction on all the paperwork you have to fill out and expect it to be correct where every number should go or they feel they have the right to basically throw out the invoice. If I did a poor job I would expect an issue on payment. But to not pay my invoice because I didn’t put a number on a particular line in their paperwork is absolutely ridiculous. Personally, I think that’s illegal when you do a good job and they won’t let you resubmit paperwork to be properly paid. It isn’t a lot of money, its the point that ServiceCom’s payment practices are unscrupulous. Holding payments, not paying invoices on a timely basis and accounts payable actually lying about when and where the payment is. We will never work for this company again.
This complaint and/or review was posted on HolySmoke.org on 20:31 pm, September 22, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/servicecom-usa-review/.
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