We were building our new home on Marco Island and the builder had a list of vendors that he was using. Shell was one of the vendors for lighting fixtures. We made an appointment and went there with our plans. The proprietor reviewed plans with us and indicated fixtures that were needed. We selected and paid for fixtures. At the time of installation we were told there were three extra exterior laterns. We returned lights and were promised a refund. At that point we were told there may be a restocking fee but we’d work it out later on….because up until that point proprietor couldn’t be nice enough! “Later on” when we sought our refund we were told there was a 50% restocking fee and a $35 per light shipping fee and that they would only issue an In-Store credit. So we have been issued a $50.79 credit on three lights that cost $333.00 I asked for my lights back and were told they had already shipped them back. Really!!! At this point I have a worthless credit because I would never step foot in that store again and they have my money that I paid for the lights and now they have my lights. So customers beware.
This complaint and/or review was posted on HolySmoke.org on 08:44 am, June 03, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/shell-lighting-and-fine-furniture-review-3/.
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