I purchased the Simmons Frances Plush queen size mattress in December 2013. When the sidewall failed in April, causing it to splay out to one side at a 30 degree angle and lose more than an inch of height as a result I filed a claim for the warranty. Due to the stains from night sweating, a normal occurence for many individuals, they voided the warranty. All I wanted was a replacement as a result of shoddy design/manufacturing, or a refund (doesn’t matter to me which it is.) Simmons continued to refuse to honor the warranty to either outcome, and even refused to resolve the BBB complaint I filed. Horrid customer service, and I will never buy from them again, and given that many friends and family come to me for advice, I will retell this story again and again.
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