1) We were departing from Singapore Changi Airport to Perth on Tuesday, 20 Nov 2108 on Flight SQ213. Upon arrival at Perth Airport and claimed our baggage, my baggage number lock was damaged. It could not be locked and totally usable at all. 2) On the return flight from Perth to Singapore on SQ 226 on Sunday, 25 Nov 2018, my husband and I were appalled of Singapore Airlines flight services: a) The Malay cabin crew, who was serving beverages to passengers on flight just ignored us. He served the lady in the front seat and the Hong Kong passengers behind us and further one back rows and just ignored us! The HK passengers were puzzled and so were we. My husband had to get up from his seat and walked two rows behind us and asked for 2 cups of hot tea! b) We were at aisle seats F & G. During the collection of the finished meal trays, the same cabin crew could ask my husband to pass my finished tray to him. Well, we do understand that it might be too difficult for him to reach it. After passing it to him, he did not even say a word of “Thank You”. It was so impolite of him. Even a small child knows some manners. 3) On this return flight SQ226 to Singapore, my husband”s baggage lock was damaged. Both of our Samsonite luggage were new. When the plane touched down and the cabin crews were at the exit greeting us, the Malay cabin has taken down his name tag. The SQ name tags are all embossed with gold with glossy black background which quite difficult to see the names of cabin crews We were really appalled at how a world-class airline would succumb to such treatments towards us, especially Singaporeans
Consumer Reviews and Complaints
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9505 Laurel Apts. LLC
Steve Erdman never paid me for my services and is not right to his tenants. I do my labor fix my part no a pay me. He don’t fix
Chris Curry Agent ROI
I have called several times and sent several emails to cancel my membership…..with no response!!!!! Very annoying since the minute
HomeAway.com, Inc.
Word of caution about Homeaway: they do not stand behind their quotes and have waited to inform me that I do indeed have to pay a higher
Loot Crate
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Chicago Vision
I just came from my “second interview” with this company, and I am exhausted, filthy, sunburned, and recovering from heat
Buc’s German Shorthaired Pointers
I also bought a dog from “Buc’s GSP” as listed in the michigandogbreedersdirectory.com as a companion for our small dog
Brian Marshall
I have been receiving a call from Brian Mardshall stating I needed to call immediately to settle a lawsuit brought against me or I would
Heald College
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This complaint and/or review was posted on HolySmoke.org on 04:40 am, January 16, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/singapore-airlines/.
The reviews & complaints posted about Singapore Airlines was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Singapore Airlines as per Section 230 of the Communications Decency Act.
Singapore Airlines Reviews & Complaints
1. It is to bring to your notice that I flew with my family on Singapore Airlines flight no SQ406 from Singapore to Delhi on 7th September 18 on seat numbers 50A, 50B, 50C, 51A & 51B. 2. We had 5 baggage as Checkin baggage and from Delhi we had a connecting flight from New Delhi To Vadodara. 3. It is to bring to your notice that as I proceeded for dropping my baggage with Air India for my flight to Vadodara I found one of my checkin bag which I received after deplaning at Delhi was in torn state and I had to get it wrapped in the poly sheet for onward travel. 4. It is requested that cost of the bag may be reimbursed along with wrapping cost of the bag. 5. I can be contacted on my mobile no [protected]. 6. Same matter has been reported to your Ahmedabad office on three occasions first one being on 8 sep
Singapore Airlines Reviews & Complaints
13th Oct’19 Customer Service Manager Singapore Airline, New Delhi. Dear Sir, Sub: Compensation for unpleasant Travel from Singapore to Delhi Flight SQ 403 on 13th Oct’19. I traveled on flight no. SQ 402 from Singapore to Delhi, seat number 53 A, I was given very discomfort travel experiences due person seated next to me with twin kids. Starting journey from Singapore itself I put a request / complaint to aircraft crew members including Ms. Rachel & her team to either change my seat or do some arrangement to have my comfort seating. During my compete travel I did not seat comfortably on my seat & travel without having a dinner due to so much of disturbance from person seated to me on 53B, 53 C. Due to long & discomfort travel I fallen in seek & would be needing time to recover. I missed to attend important event with my family on Sunday due to bad health. I experienced physical as well as mental strain due to this travel experiences. I am lodging my protest both for unprofessional treatment and my claim for financial reimbursement of my Air Tickets cost from Singapore to Delhi. The copy of the boarding passes is enclosed. Your earliest response and action on above will be appreciated. Thanking you. Yours truly, Baban Kumar
Singapore Airlines Reviews & Complaints
Arrived in Queenstown NZ on 30/1/2019. Luggage was left in Brisbane. Received it 2 days later. Departing Queenstown on 8th March 2019 Flight delayed as diverted to Christchurch. Eventually boarded flight SQ 6385 for Melbourne only to be informed just before take off that we would have to disembark as no fuel. After another long wait we were transferred to Flight SQ288 Sydney to Singapore via Canberra. We were asked to disembark in Canberra while aircraft was refuelled. This involved another delay of 60 mins. Following our arrival in Singapore we then boarded Flight SQ308 to London and from there we travelled to Edinburgh having missed all of our scheduled connections due to the changes. We arrived in Edinburgh 6 hours and 45 minutes later than we would have if we had not encountered these disruptions to our travel itinerary. We then discovered that our luggage had not arrived with us and there followed all the bother of contacting airport staff to inform them. One bag was delivered on the 10th March and the second finally arrived on the 14th March. Items such as a bottle of perfume and silver earrings were missing and a gift of a photo frame which had been carefully packed was completely shattered and frame broken. We had paid in order to book our seats on all the flights but had to just take what was left. Also I had informed Singapore Airlines that I had a seafood allergy and on the flight back had to go without a meal as the only seafood alternative had all gone. This was a special golden wedding anniversary trip for us and we feel really upset that it ended this way.
Singapore Airlines Reviews & Complaints
As you can see from the confirmation numbers bellow this has to do with two tickets I booked singapore airlines to go to sydney with my daughter who will be going to the university of sydney I could have booked any other airline but we decided to take singapore air for the stopover After I booked the flights I called about the stopover and I was told that I had to be in singapore for more than 24 hours to be eligible I then called expedia payed the fine and the fare difference on both tickets so as to have the stopover This happened on the 5th of february I payed and changed our tickets so as to be eligible Since then I have been calling the toll free number whilei was in canada trying to book the stopover but I have gotten nowhere Now after I payed even more to do the change I was told that there are two bookings so we cannot do the stopover!!! Offcourse there are two bookings I am there for a week but my daughter will be studying so obviously there are different returns I then called the london number, by that time I was in greece, to be told that someone who knows more about this from the right team would call me back but not only no one did I was told that there is no record ofthis Then I tried the german office only to betold that I was too late for the stopover!!! Then I tried the greek office I have payed extra for the sydney flight because of the stopover singapore states on the site I did everything correctly and I have been trying to communicate and get responses from 4 different offices I payed the fare difference respected the penalty for what?? I payed to call all theeuropean offices asit is not toll free numbers not to get any help This behavior is totally unacceptable for singapore airlines I wasn’t asking for something I was not eligible for nor was the hotel free I just wanted what was advertised On one phone call which off course was not toll free the european one the agent and I had even discussed 3 choices of hotels and she was going to call me back with availabilities But no one called And when I called back to remind them that my trip is almost here they said they would callback only to send an email saying that now the 72 hours were passed Unbelievable Needless to say that we did not deserve such behavior We were not asking for something extra just the stopover which was the reason to take singapore airlines It was nerve wrecking till the end To be treated like that So when singapore air wanted more money I changed my tickets and then nothing I want to know why And I want to be refunded for the fare change and penalty since singapore did not follow through with what we were told and promised I also want to pay the stopover price for my hotel which I did on my own and my airport transfers If that wasnt enough on the 17th singapore could not find my flight since I had cancelled the 16 and changed it to the 17th They had thought I was ano show and cancelled the rest ofthe leg of my trip so this just added on to the whole frustration while I had checked in from the 12th That was settled as it should have been but it took the whole time and just added on to the whole frustration I truly did not expect any of this when I decided to book singapore air It was very disappointing for us and not at all what we had in mind when we chose to do this I am waiting for your reply Best, Demetra tzevelekos
Singapore Airlines Reviews & Complaints
Basically Singapore Airlines is profiting off of a natural disaster as they wanted to charge me $1500 USD to change my flight to Bali instead of Lombok. Based on this exchange, I would not recommend Singapore Airlines to anyone – I”ve gotten better service from the budget airlines. The agent was worthless – basically kept re-reading an email she had from the head office.
Singapore Airlines Reviews & Complaints
Below is the text of a letter I sent to Singapore Airlines on their ‘Contact Us’ form on 9th October. This was followed up on 17th October. To date I have received no acknowledgement / communication from the company. I am disgusted that a company, held to be reputable, should treat it’s customers in such a fashion: Sandra D Horn – Locator / Booking Reference: S2Z6LQ & Ticket No: [protected] The tickets for my recent trip were purchased in January and I was surprised to find, from such a major airline, that selecting one’s seats incurred additional charges. When web check in opened for my outbound flights I selected seat 74G for the PER – SIN leg and paid $22.30 for selecting the same seat on the SIN – LHR sector. I checked in online but despite numerous attempts was unable to download my boarding passes. I arrived at Perth airport early for check in and was given a boarding pass for seat 42J for the first sector and nothing for the SIN – LHR leg. The check in assistant was unable to give me any explanation but advised that I should go to their transit desk at Changi for my second boarding pass. She also asked if I would like my baggage checked through to London. As I was transiting directly through a major international hub (SIN), it was not a question I had expected to be asked. The 42J seat was extremely cramped and uncomfortable. I have travelled on budget airlines that have provided better seats. At Changi I explained my situation at the desk and provided my documentation. Again, the assistant could offer no explanation for this procedure but did produce a boarding pass for my second flight. Fortunately, the seat number of 60C on the new boarding pass caught my eye. This was after having presented the payment receipt for selecting seat 74G. When I queried this, the assistant was unable to give me any information other than that the boarding pass was for the seat allocated to me and that she could help no further. I was very annoyed that knowing the boarding pass was for a seat other than the one I had paid to sit in, your assistant did not have the courtesy of making mention of the change. It appeared obvious that she had hoped I would not notice until I was in the departure lounge! It later transpired that the seating configuration provided by your website, when I selected my seat, did not match the aircraft in service on the SIN – LHR flight. When I checked in online for my return flights to Australia, I selected seat 71H for the LHR to SIN sector and 57H for SIN – PER, which I paid for. There were no issues with online check in or printing my boarding passes. However, when I returned home it was to find that the fee of $14.80 for seat selection on the SIN – PER leg had been charged to my account twice. I have spoken with my bankers who have assured me that the duplicate charge is not an error on their part but that Singapore Airlines are responsible. Lunch and breakfast were served during the 13+ hour flight from LHR to PER, which was hardly adequate and I am not a big eater. On arrival at PER and having cleared immigration, I waited at the appointed baggage carousel until it was switched off. My luggage did not arrive. A report was made at the desk. Terminal 2 at Heathrow is not one that I am familiar with and given the procedure there, with check in clerks handling multiple airlines and flights, I am not surprised that baggage is mishandled. Also of note is that it is a pointless exercise to be at terminal 2 for check in 3 hours before one’s flight because of the way that check in procedure is handled. Another point is that it is necessary to wait and see if one’s airline comes up on the boards, which turn slowly / periodically to display all the airlines that the bank of desks are handling. When I arrived home, it was to find an email timed at 4:15PM (on 29th September), with a copy of my lost luggage report, which did not match the description I had given at Perth airport. At 5.51PM a message was transmitted to me in which it stated: We have located an item similar to yours, when this is confirmed we will inform you. At 4:36 PM the following day, a “DO NOT REPLY” email was received regarding my lost baggage (File Ref: SQ39402) advising of “a baggage delivery order created by PER – SINGAPORE AIRLINES.” It included the text: Once your baggage has been picked up by the courier it will be delivered to the address provided. Please be aware that this can take a variable amount of time depending upon the number of bags to be delivered as well as the time of the day. As my phone number had been requested when the lost baggage report was made, I could not understand why all messages came via email. I do not have the internet permanently connected to my phone and only use the facility on odd occasions. When at home, unless I specifically check for incoming emails on my computer, I am generally unaware of them. Because of the lost luggage notifications by email, I checked for new messages on a regular basis, whilst waiting to go out. Eventually I had to leave, but with concern, lest my luggage arrive while I was not there. Your courier called my mobile while I was out, advising that he was en-route and of the approximate delivery time. It would have made perfect sense for me to have been advised that I would receive a call prior to my baggage being dispatched, to ensure that I would be at home to receive the delivery. You may like to note that a simple call to this effect would be likely to avoid further inconvenience to your customers. In all, my experience of travelling by Singapore Airlines is not something that would currently engender recommendation for using your company. Your comments would be appreciated, together with a refund for the service not provided and the overcharge to my account. Yours faithfully Sandra D Horn
Singapore Airlines Reviews & Complaints
Booked 2 premium economy plus extra legroom 6 months ago now get a email stating change of aircraft so we have been moved from premium economy with extra legroom to economy but we will receive a refund for the extra legroom that we paid for but not for the extra money we paid for premium economy??? Rang and was advised that the aircraft that was changed to didn’t have premium economy …even though the internet stated differently. If we wanted premium economy the next flight we had to wait in Singapore airport for 11 hours. Absolutely rude to expect people who have paid extra for premium economy to just go in economy and not receive a refund. I argued for weeks and finally have received accom in the airport for 6 hours but we still have 5 more hours to wait. For total inconvenience we should have at least been given access to the lounge as this was no fault of our own and why should we be out of pocket for anything. Extremely poor customer service from Singapore Airlines and will never ever fly with them again. Absolutely disgusting and I have and will continue to tell everyone to avoid flying with them.
Singapore Airlines Reviews & Complaints
Booking Reference RPFBX4 Passenger Susan Parker Flying from Heathrow 4th May 2019 to Singapore, Singapore to Bali Flying from Bali 19th May 2019 to Singapore to Heathrow Flight Number SQ938 from Singapore to Bali The seat was changed without prior notice and no refund has been received Flight Number SQ947 from Bali to Singapore The seat was changed without prior notice and no refund has been received Flight Number SQ322 from Singapore to Heathrow The seat was changed without prior notice and no refund has been received When checking in on our return journey, we advised check in that there must of been a mistake on the seat allocation, as exit seats were booked and paid for (ticket number [protected]) but was advised as the flight was full, nothing could be done. This caused much distress and discomfort on the return journey. Special assistance was requested for Susan Parker for transportation to and from the gates only (long distance only). The tour operator was advised of this and therefore no changes should of been made to the seat allocation as Susan Parker is fully capable to operate the exit doors if required. Please arrange for a full refund of the extra costs to upgrade the seats to extra leg room, and compensation for the inconvenience and lack of communication.
Singapore Airlines Reviews & Complaints
Booking: WVN9NI I made this booking months ago. when I did I was told i could change the date by paying a fee of 100 dollars. I now need to do so. Howver, despite a lengthy back and forth with several people in your KL office an then, in frustration, several telephone conversations with someone in Singapore that were equally unfruitful, i remain without a slution. I have been told that, in essence, there is no way for me to change the date of my flight without paying an additional fee that far exceeds the price of the original ticket. this is a clear case of bait and switch. Please explain to me what you can do to solve this problem. the alternative is for me to burn the return leg and buy a one way ticket instead, which is absurd. thank you.
Singapore Airlines Reviews & Complaints
Cabin crew service and food were horrible. On the National Day flight, there were no Birthday greetings to fellow citizens. Bad start like any other airlines flights. The noodles served were tasteless & dry. Crew service was bad as the Seniors were not leading by examples. SIA has to improve as other Airlines are catching or ahead of her! Richard Kho richardkho.[protected]@gmail.com
Singapore Airlines Reviews & Complaints
Colin Edgeley, Kris No [protected]. Wanting to discuss cancelation of my flight SQ224 10/8/20 as we are uncomfortable about leaving Australia due to the coronavirus. When I try to use the forms available my effort is not accepted when it asks for my booking ref. The ref is SD1982 but it says this is invalid, but when I book in with my Kris No the manage booking accepts it. My phone numbers are: [protected] [protected]
Singapore Airlines Reviews & Complaints
Craig and Kylie Solberg Flights SQ232 Syd – Sin, SQ452 Sin – Mle, 22 March 2019 1215 Flights SQ451 Mle – Sin, SQ288 Sin – Syd, 9 April 2019 2325 My husband and I booked tickets for 1215 22 March 2019 on SQ232 Sydney to Singapore, and SQ451 Singapore to Male via Bestjet last November, who as you know are now in receivership. I was not aware of this until, en route to Sydney on 21 March 2019 I called Singapore Airlines to confirm my booking and they advised that we were not booked on those flights, nor on the return flights. I was told by Singapore Airlines that they could see the booking had been made however then cancelled by Bestjet. Bestjet did not call, email, or advise us in any way that they were cancelling our flights, nor did they send a refund. In addition, considering the folding of the company Bestjet, Singapore Airlines did nothing in the way of contacting us to advise of the cancellation and the need to rebook. I was asked to send a copy of the tax receipt to you immediately for consideration, which I did, however was not contacted back when promised. I called again and had to go through the whole thing with someone else who just told us that our flights had been cancelled and we had to rebook. I requested to speak to a supervisor, who was understanding, however we had to pay an extra $1500 in flights to what we originally paid, with no upgrade or offer to match Bestjet’s original price. We are now out of pocket $3, 500. I am disappointed with Singapore Airlines with their failure to notify passengers of the Bestjet collapse. In our case, they had 3 months to advise us before our flight. I would like to be refunded the original cost of the flights through Bestjet of $1929.97. Please contact me on the below number if required. Kind regards, Kylie Solberg [protected]
Singapore Airlines Reviews & Complaints
Date Departure from Singapore: [protected] Flight : SQ346 SINGAPORE TO ZURICH When reached ZURICH Airport, upon received luggage, saw the handle was “cracked”. Had reported to the Airport claim counter immediately, the staff said as it still functioning, they will not replace/ exchange a new one. Only provided me a report (see attached files) to claim from insurance company. I had emailed to “[protected]@singaporeair.com.sg” on [protected], no response from them. If you are not the right person, kindly feedback or forward my complaint to the person in charge. I am very disappointed with the Airport Staff who handle the luggage. Be it in Singapore Airport or in Zurich Airport. When reached ZURICH Airport, upon received luggage, saw the handle was “cracked”. Had reported to the Airport claim counter immediately, the staff just use a walkie talkie to speak to another “person” and told the person the luggage is working fine even it had a cracked handle. The person reply and said that since it is still functioning, they will not replace/ exchange a new one. Only provided me a report (see attached files) to claim from insurance company. The person who is talking through the walkie talkie, never even have a look at the condition of the cracked just reply to the staff to give me a report to claim from insurance company. Don”t you think the Airport Staff who handle the luggage have own the responsibility for the Damage !! There is no excuse to say that although the handle was cracked but still can be use and you are not responsible for the MISHANDLING !! Very Irresponsible reply. It is NOT Accepted. Do you think I will use the same “Cracked Handle luggage” for my next trip…with Singapore Airline ??? Although it is, what you considered, still “functioning” ? I demand a compensation ! You can send me a new 28″ Luggage will do. My email : [protected]@yahoo.com.sg
Singapore Airlines Reviews & Complaints
Dear Customer Service, On the 23rd April 2019 I phoned your ticketing/reservation enquiries on 13 10 11, at approximately 19.00 hours. I was enquiring about my flight SQ0224 and SQ0223 booked with yourselves through BestJet.com agents, as advised by PILOT PARTNERS CHARTERED ACCOUNTANTS. I was enquiring whether my flights were still valid as I had just found out that BestJet.com had gone into administration and this is the action they requested. Your employee informed me that there were no bookings in my name to fly with Singapore Airlines on the flight mentioned so I contacted my financial institution to request a refund for our flights. Because I needed new flights on the same dates I booked 8 new flights with Singapore Airlines, through Scoot, at an additional cost of $3130.16, before my refund had been issued. At my banks request I then contacted you on the 8th May to request a letter confirming the tickets had not been issued. This time your employee informed me that the tickets are still valid. I now have the situation where you are unable to refund my Singapore Airline tickets, as BestJet.com does not exist. And you are unwilling to refund my Scoot tickets, due to ‘company policy’. My complaint, which I expect to be resolved swiftly, is that you have misinformed me about my flights which I booked with you for $2276.40 on flights SQ0224 ans SQ0223. You have then allowed me to book new tickets, at a cost of $3130.16 on flights TR9 and TR8, through SCOOT, which is the budget airline operated by Singapore Airlines. You are then unable to issue me with a letter to say that the flights had been cancelled, due to your misinformation and I am left with 8 tickets for my family to fly on the dame dates. I would like this issue resolved, either with a refund for the initial flights booked or a refund for the second set of flights that I was informed I needed, unnecessarily. I understand that you operate as two separate businesses but you are owned by the same company and I expect that you can resolve this issue promptly. I have informed my financial institution and they are also awaiting your reply, Yours sincerely, Mr Mark Bosworth
Singapore Airlines Reviews & Complaints
Dear Madam/Sir, The past week has been tiring and stressful to say the least. Indeed, I was attending a global meeting with our CEO, the whole executive team and senior management from around the world (150 delegates). Not having my suitcase the whole time obviously added to the stress. No suit and tie for the gala dinner on Wednesday. No sports attire for the Wednesday team building in the afternoon. No “creative” costume for our “disruptive” closing dinner on Thursday evening. Etc. Of course I bought a few clothes and managed to borrow some from colleagues but still… Now to the case… Our booking reference is PCCM9J. My wife and I left Singapore with SQ 346 on September 16. We had checked-in 3 suitcases (luggage tags [protected], [protected] and [protected]). We arrived in Zurich the same day in the morning. We then took LX 2804 to Geneva and arrived around 10.30am. 2 of our suitcases came reasonably fast on the belt ([protected], [protected]) but the 3rd one, [protected], never arrived. One of my colleagues, Sherry Linert, who was on the same flights from Singapore, encountered the same problem. She filed a missing bag declaration like I did. Fortunately for her though, she received her bag the same day in the evening in Evian, France, where our global meeting was taking place. Unfortunately, I didn’t and to make things worse, nobody was able to tell me where it was, when I would receive it. Our missing bag declaration reference, provided by e-mail, was [protected]. After filing our declaration, the first e-mail from Gva. bags came at 12.54pm on the 16th with the reference above and the hotline phone number, +41-[protected]. After that I did a lot of following-up. I will not elaborate too much in this message but if required I will gladly provide you with all the details (many e-mails).in a nutshell: 1. Nobody EVER answered the hotline number (many attempts). 2. I went to the airport twice to speak to somebody at the Swissport office (once on the 16th in the evening and then the following morning on the 17th). 3. As mentioned above, I followed-up a lot by e-mail. 4. On Tuesday night, shortly before midnight, I received a call from… New Jersey! The lady confirmed that my suitcase was there and that they would try to put it on a direct flight to Geneva the same day and that she would call back in a few hours to confirm. 5. Just after midnight I sent an e-mail to gva. bags to give them this info and to help them follow-up. 6. Obviously I went to sleep. Nobody called and in the morning there was no missed call. However I did receive a response from gva. bags saying that they were glad to hear some good news (based on my e-mail) and that they would have my suitcase sent to my hotel in Evian once received. I was very surprised and disappointed that they hadn’t even contacted New Jersey to find out more and confirm if/when it would be sent. At this stage it was clear that they were not doing much, just waiting and it looked like I was doing their job! 7. Around lunch time I sent an e-mail asking for an update. The answer was not encouraging, “no bag was forwarded, maybe tomorrow”… 8. Finally on Thursday, Sept 20th, at 16.53 I received an email stating that my suitcase had arrived in Geneva and would be delivered to me in the evening. 9. It arrived at my hotel after our closing dinner started so basically too late. 10. Condition of luggage: the main/middle lock was broken off (with a tape from US customs). Our suitcase cover [brand: LOQI, Berlin design], gone. Feedback on the service provided and concerns/questions Not at all professional, no follow-up, no initiative. I had to ask for information regularly otherwise I would have been left in the dark. Even after the call from New Jersey, follow-up was poor. How did my suitcase end up in New Jersey and that it couldn’t be tracked? Why did the US customs break the lock when we had provided the code and, above all, the lock is equipped with the TSA lock? Whereas I understand that these sort of things can happen, I feel that the service, support provided to resolve the situation was highly inefficient and extremely slow.in view of all the inconvenience and stress caused I trust that we will be compensated and reimbursed as follows: Our SAMSONITE suitcase and LOQI cover replaced. Reimbursement for all the clothes/shoes that we had to buy. Additional compensation whether in cash or others e.g. free miles, upgrades, etc. for all the inconvenience. Looking forward to a prompt response from you, I remain at your disposal should you need further information, e-mails or various pictures that I have taken (the suitcase without the lock, the lock itself, boarding passes, luggage tags, etc). Best regards, Joel Annen KF Gold#: [protected] P.S. my wife and I are flying back to Singapore on Tuesday, September 25th, in the evening with SQ 2075 from Geneva to Frankfurt and then with SQ 325 to Singapore. We’ve been trying to upgrade using our miles but without success (waitlist). It would be nice if you could help with this or even a better upgrade in view of all that has happened.
Singapore Airlines Reviews & Complaints
Dear Manager RE: COMPLAINT REGARDING BOOKING REFERENCE OP4PJH PURCHASED ON 20 APRIL 2018. Due to family / work commitments I am unable to make my booking to travel from Perth to Phuket on Tuesday 6th November 2018. I will still be traveling to Phuket, however I will be departing from New York. I would still like to travel home on the return leg of my booking from Phuket to Perth as detailed below. 3. Phuket to Singapore – Total travel time: 1hrs 45mins Status: Confirmed ECONOMY(W) SQ 5053 Boeing 737-800 Operated by SilkAir HKT 14:55 17 Nov (Sat) Phuket, Phuket Intl, Terminal Intl SIN 17:40 17 Nov (Sat) Singapore, Changi Intl, Terminal 2 Flying time: 1hrs 45mins Cabin class: Economy (W)* 4. Singapore to Perth – Total travel time: 5hrs 15mins Status: Confirmed ECONOMY STANDARD(W) SQ 215 787 Singapore Airlines SIN 18:40 17 Nov (Sat) Singapore, Changi Intl, Terminal 3 PER 23:55 17 Nov (Sat) Perth, Perth Intl, Terminal 1 Flying time: 5hrs 15mins Cabin class: Economy (W) I have gone back and forth with your customer service team who have been unhelpful, rude and abrupt regarding this issue. I have provided my new flight itinerary from NYC to Phuket as requested and have been informed that because I will not be boarding my flight from Perth to Phuket i will be tagged as out of sequence and as a consequence my return leg which I would still like to use will be cancelled also. I am unhappy with this outcome and suggest it is completely unacceptable. I have paid in full for that flight and contacted the airline to advise of my new intentions (which are out of my control). I contacted the airline as a courtesy and have been informed that I will not be able to board a flight I have booked and paid in full because I am not using the first flight on the booking only the return leg. I was advised by customer service that exceptions can and have been made on this absurd condition, however in this instance they will not be. I believe this to be completely unfair and unjust. I would like my case reviewed and subsequently be allowed to board my return flight from Phuket as per my booking reference. I would like to have this problem fixed quickly please. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs. You can contact me on [protected] discuss this matter further. Yours sincerely, Dustin Hume
Singapore Airlines Reviews & Complaints
Dear Officer, I bought 2 airtickets, Booking Reference: RUA73A (TONY FOO) & RTX2ZW (WU XIAOXUE), with my Debit Card (Pay Pal) [protected] Tony Foo Jong Meng. We could not travel to Singapore as I am a Singapore Citizen working in China and will be quarantine and my spouse is a Chinese in restriction for entry to Singapore. I made various effort thru email and hours of international call communicating for a refund of both of the above tickets. After finally manage to get a customer officer to manage my case and was replied that I will have the full refunds of the airtickets in 3 weeks time. After checking my statement I found that four transactions were credit by Singapore airlines 3 X RMB68 and RMB14. I again made various international calls with every calls holding at least for half hour without getting anyone to service me. I remember my last call was on 24th Feb and managed to get an office to service me. I have gave the details for two tickets and only got a reply for refund for Booking Ref: RUA73A, whom is myself as I am a Kris Flyer member: [protected]. I have to go thru hell in international call again and managed to get an officer which he said that he have transferred my case to the ticketing department and someone would contact me 24hrs. I received a missed call on 25th Feb ( +65 [protected])at 8.07pm with message informing me that they will contact me later. I am now in Chiangmai today 26th Feb and still did not get any call to settle the above matter. Please help me in getting the refund for my spouse Booking Ref: RTX2ZW (WU XIAO XUE) . I may be contacted at: +86 [protected] (Tony Foo Jong Meng) Email: [protected]@yahoo.com.sg
Singapore Airlines Reviews & Complaints
Dear PIC, I’m a passenger [protected] krissflyer member (ex PPS member) When I travel from Seoul to Singapore on 21/3/19 by SQ 609 time 04:05pm, seat no 70C, 70B, 69B and C is my family members I’m very disappointed with the service by your crew member, when they started to distribute the snack they forget to serve us, we got to request for it When they started serving Dinner, they even forget to serve us water, coffee or tea ( forget to ask too) We ask for it and yet they forget again! We only have our beverage when they start clearing other ppl food tray ! Is kind of disappointed wt the service standard ( FYI we r 2 adults, one 7 yrs old and 12 yrs old girl on this flight) Thank you !
Singapore Airlines Reviews & Complaints
Dear Singapore airlines . After pre ordering gluten free food for my flight from London this morning I have still been badly poisoned on your flight which must of been from the breakfast as the symptoms happened as soon as I got of the plane. I find this very upsetting as this has now ruined my family’s holiday as it can take many months to recover. We have been looking forward to this special trip and it’s over on the first day as I am now confined to my hotel room. I like to Know what Singapore airlines will do about this . We may even need to fly home sooner if I cannot continue with the holiday. My flight details are LSGV43 I look forward To hearing from you ASAP Darren Knight
Singapore Airlines Reviews & Complaints
Dear Sinpapore Airlines, My name is Ms Sokuntheavy Ya and my son”s name is Master Kit Ream Fenwick, We flew back on 28 of August 2018 at 6.25 pm with flight number MI 607, while the exact flight was 6.45 pm due to some delay. I had my one check in luggage and a trolley, the check in guy in Phnom Penh airport said I can use my trolley at Singapore, when we arrived, I could never find my trolley, so I went to information desk at terminal 2 and asked for it, a lady at the counter told me to find out detail from the airline desk. I saw the desk and another lady there, she said my trolley was packed directly to Melboune and told me to come back to the information counter to use the singapore airport baby trolley, we came back and met an in charge man this time and he showed us but the trolley there which was not pleased by my son so we had to walk without our trolley. That was okay then. Upon arrival to Melbourne with flight SQ 237, we could not find our trolley at all, and I would like to find out why this was missing? I have flown with Singapore airline many times, and I never had any problem with missing trolley, from past flights I could use my trolley, but why this recent flight gave me this issue? Would be very appreciated if you can respond me on this. Regards, Sokuntheavy and Kit
Singapore Airlines Reviews & Complaints
Dear Sir, This letter is in reference to flight number SQ981 departing Bangkok to Singapore at 9.10pm (Bangkok timing) on 4 June 2019. We are writing in regards to the very distasteful experiences we had with Singapore Airlines. As Singaporeans, we were proud that Singapore Airlines had made itself well-known as one of the best airlines. Unfortunately, the events that followed had overshadowed the reliance that we used to have. First and foremost, the services granted to us were dissimilar from the passengers that were seated around us. Without even asking for our preferences, the cabin crew had served us beef which we could not consume due to religious beliefs. Although the beef were replaced with chicken and fish, we felt offended with the attitude as the chicken and fish were also served without asking for our choices. I asked for red wine but were only served after few requests. Furthermore, the passenger in front had reclined his seat twice. The first time he reclined his seat was when my eighty year old aunty was having her meal. Although we know that the cabin crews were unable to control the behaviour of uncivilised passengers but the cabin crews should at least take the initiative to inform the passenger in front of seat 59A that the passenger behind was still having her meal. The passenger in front reclined his seat once again 40 minutes prior to arrival time but in a sudden manner that injured the hand of my aunty, causing it to swell. Granting that seats can be reclined but causing hand to swell for the passenger sitting behind was a painful occurrence for my aunty. Does the problem lies with the passenger seated in front or is it due to the safety measures in the plane? While we approached the flight crew, she was unable to resolve this issue in a satisfactory manner as her reaction was factually in favour to the passenger in front. Is it because the seat in front was for premium economy class or extra legroom that caused the differences in the attitude and treatment from the flight crew? Or was it that the cabin crew felt that it was absolutely alright for her not to pay much attention to us due to our age. As a prestigious airlines, the flight crews should treat all the passengers equally. Other passenger tried to alert another cabin crew (red uniform) whom we believed was more experienced as she assisted to place ice bag on the hand of my aunty and brought her to the clinic located in Changi Airport. Currently, we are still monitoring the condition of our aunty as she is already eighty year old. We understand that mistakes do happen and things cannot always run as smoothly as planned. However, we cannot comprehend and cannot accept the lack of customer service of the flight crew allocated for our cabin. We felt disregarded and unvalued. We would like to be able to continue to fly with Singapore Airlines, but as we are sure you understand we have hesitations now due to these horrific experiences. We would hope that you take these complaints into serious consideration and give us a satisfactory reply in order for us to give you another opportunity to show us that your services are of great quality as reputed.
Singapore Airlines Reviews & Complaints
Dear Sir/ Ma’am, Greetings of peace! Hello good day, I am now packing up my things bound for my domestic flight here in Philippines. I already sent a feedback about my flight experience but I just notice that the base of my luggage was broken. Furthermore, the damaged was not seen in the airport nor in the house because there was a upper cover on it. It’s the time when I’m transferring my other belongings I just found it was damaged. Could anyone give me help on this regard? My flight was last Oct.27, 2018. Flight Number: SQ912 Sincerely, James Flor Email add: [protected]@gmail.com
Singapore Airlines Reviews & Complaints
Dear Sir/ mdm, I recently took a long haul flight from HK Sin Ldn and Ldn sin HK. The flight from HK to Sin was pleasant but the flight from UK to Sin, Sin to HK on 29 Sep was not very pleasant. From UK to Sin, I sat at seat 61K, SQ319 1)The folding cup tray was stuff with trash from the previous passenger and whoever that was supposed to clean the seat did not clear the trash!. The seat next to me also had the same problem. It was not very hygienic. 2)To make things worse, I went to the bathroom before take-off and when I lifted the toilet seat to use it, I noticed a lot of toilet paper stuff into the toilet bowl. It was obvious the previous person did not flush! I thought there would be someone to make sure that the toilets are properly cleaned before the next batch of passengers board the plane. That was disappointing and disgusting. I immediately told a male flight attendant who went in to take a look but I have already poured water into the toilet bowl and flushed it out. 3)Thirdly, it was a long flight, and the crew taking care of my section were very noisy, especially the female flight attendant, ever so excited, laughing and chatting away. I really hope SQ could remind the flight attendants that with long haul flights, they need to be careful to keep their voice level down because we were all trying to catch sleep and adjust the time in Europe and Asia. She was very inconsiderate. Flight from Sin to Hk, SQ002. I sat at 51A. The flight attendant seemed to be very new. When i told her that I wanted the indian food from the menu, she gave me the “rolling eye look” as if I was asking for a business class meal and said no indian food. I told her it;s ok and I’ll take chicken but wondered as I saw it on the menu. After a while, she came back and said yes, they do have indian selection on the menu???? How was it that the attendant did not know what food was on the menu when she was supposed to ask passengers what they want for their meal? As a whole, this was my most unpleasant flight as I felt that the attendants were very inconsiderate and unprofessional. Though I sat at the economy seat, I do deserve some rest. Rgds, Jeslyn
Singapore Airlines Reviews & Complaints
Dear sir/Madam My wife and I flew back from Christchurch to Singapore on SQ298 on 1.6.18. Our given seats number were 33B & C. Before we entered the aircraft, we were called aside to see the ground staff at the boarding entrance, the staff told us that the AV monitor of our seats were not working. She told us the crew member will talk to us and try to change the seats if possible. After we had seated, one of the male crew member came to inform me that they had “did something” to the system and it should be working now. He also told me that the flight was full. However I noticed the picture quality was so poor and the contrast was poor and I had difficulty to see the picture clearly. I told the crew staff that the set was not working properly and he asked me to let it run for a while. I also that only right side of headphone was working. He did not came back again. I approached another crew staff and he tried to tilt the monitor and ask ed whether the picture was better, I noticed slight improvement but was not clear enough to enjoy the entertainment. I gave out after a while as it was very tiring to squint the eye to watch the movie. I noticed the aircraft was very old and poorly maintained. Please respond to my complaint ASAP? Thank you. From Dr Lim Chong Sing. P/H [protected] Address: 35, Marine Crescent, #08-81, S(440035) 4.6.18
Singapore Airlines Reviews & Complaints
Dear Sir/Madam, Myself and my daughter flew with you on 23rd July flight number SQ317. from Heathrow London to Singapore. We were delayed leaving Heathrow by 1hour. This in turn caused us to miss our connecting flight to Denpasar. On arrival in Singapore it was very unorganised and not easy to understand. We were told by one person to run to the next gate to catch the next flight to Denpasar, another said we had to wait until the afternoon for another flight. Eventually we were directed to the immigration department with many forms. These forms were not easy to understand and we had no help. It took 1hour to fill out the forms and queue to pass immigration. The second flight you rebooked is on in the afternoon was also unpleasant. Both TVs broken, one completely and the other stuck on the same unchosen film, and sat in poor seating. The cabin crew were as helpful as they could have been. Due to this chaos we have missed a whole day in Bali along with all the bookings/activities we had made. We only had 2 days there. I am really disappointed with these events. I (Sarah Geran) am due to fly with you again on the 22nd August from Christchurch NZ (SQ298) to London Heathrow. My daughter (Isabelle Geran) is then due to fly with you on 17th October to London Heathrow (SQ298). Our airline references are as follows… U7P4Z5 Sarah Geran. UAW8DN Isabelle Geran. I look forward to hearing from you. Yours Sincerely Sarah Geran
Singapore Airlines Reviews & Complaints
Dear Sir/Mdm, I would like to get an answer for my compliant on 3 Nov 2018 when I traveled to Sydney with my husband. The meal he took on the plane caused him to come down with vomiting and fever for 2 days. Til now, we have not got a reply from the airlines. In late November, we traveled again and on our return trip from Istanbul to Singapore, we flew on SIA SQ391 on 14 Dec 2018. One of our luggage was damaged. It was a Samsonite luggage. 3 of the wheels came off and both of our luggage tags were spoilt. Attached are the photos for the proof of damaged. Regards, Mei Fang Tel: [protected]
Singapore Airlines Reviews & Complaints
Dear Sirs, I took a SQ flight from Singapore to Taiwan on 13 February (SQ 878) 2019. This is one of the worst flight I have ever experience with Singapore Airline. The flight was running full & to my dismay, 2 of the lavatories located at the back of the aircraft were unavailable due to maintenance. For a world class airline like SQ, this is unimaginable! How could SQ arrange for an aircraft with the basic facility not available on a full flight especially when it is not a short haul? To add to this, even the kris world is not properly maintained & because one of the passengers asked to reset hers, resulting in the unavailability for all… it took almost a good 15 mins before it became available again. These episodes had set me wondering if the standard of SQ has been compromised? Regards Jasmine
Singapore Airlines Reviews & Complaints
Dear Sirs, We wish to complain about our flight SQ317 being delayed by 7 hours on 23rd October 2019. The flight was suppose to depart at 11.25am from London Heathrow to Singapore arriving at 7.30am, but instead it departed at 18.30pm therefore we lost a full day in Singapore. We were very disheartened as we were only going there for 3 nights and had planned our itinerary in Singapore in advanced as it was our first visit there, but instead we arrived in the evening and could not do anything as planned. We hope that you can provide some sort of compensation for the inconvenience caused and look forward to hearing from you soon. Yours faithfully, Waheeda Bungsraz and Roshan Bungsraz Email- [protected]@gmail.com Tel – [protected] Mobile- [protected]
Singapore Airlines Reviews & Complaints
Dear, Flight SQ335 Paris to Phnom-Penh on the 15th of July: Because of little late from Paris my seat was ccnceled and change but without the condition required, aile seat against aile seat, the minimum is to ptovide me the same seat condition but SIA desk at SGP did not have that simple attention by luck the gentle, ent at connection desk was professional and calm me down, but afetr 11 hours travelling then rushy to gate you discover your seat has changed in bad condition..My flight on April the same problem with late arrival from Paris at SGP with 3 delay to Phnom-Penh…I trust in SIA but from my lats experience I should revised my position…I am waiting from your feed back to status, Br, Pascal NUT Krysflier: [protected]
Singapore Airlines Reviews & Complaints
Firstly on 25/7/19 our flight no NZ3319 was held up for 4 hours on tarmac, we were only offered 2x half glasses of water in this time Then not given our dinner till approx 12.45am then not given a choice of dinners . 29/7/19 flight no NZ3247 we are at the back of the plane sharing our third seat with a New Zealand lady, the whole journey all 3 of our tv/computers kept stopping, the lady sat with us informed the stewardess and they tried to re-boot on a few occasions, but it didn’t work, our lady neighbour kept going g to the back to drink wine and talk to the staff, then our neighbour had her meal a good hour and half before us. Then we were told there were no choices that we had to have fish, not our favourite and cold, so we left them, the staff came to collect and asked why we had left We explained and I asked if I could have more biscuits and cheese instead as still hungry, this never came . I woke to find a stewardess kneeling by the side of our neighbour with a plate of fancy cakes, I asked our neighbour how she managed to get that as I had no luck with the cheese and biscuits She said “ahh will tell you later, she also said she was hoping for a seat move after our stop off of Melbourne Australia, which she got . She told us that she has made the stewardess aware that online she was a secret shopper for airlines, she then said they have also given me a $75 voucher to use when we get home (Wellington New Zealand) for the inconvenience of no tv, which affected all 3 of us . We couldn’t believe that she could be treated so differently, total discrimination. Such a sad bad start to what was suppose to be a special holiday for us after some very tragic family loss earlier, We look forward to hearing from you, and reading your response, yours sincerely Nicola Yreloggen
Singapore Airlines Reviews & Complaints
Flight details: 6 SQ 266 H 03JUL 2*BNESIN DK3 1800 0015 04JUL E 0 772 M 7 SQ 402 H 04JUL 3*SINDEL DK3 0235 0540 04JUL E 0 772 M. We booked Muslim meal, after eating the fish provided, my elder daughter (07 yrs old) ate first and almost instantly had food poisoning and started vomiting every 2-3 minutes with loose motions very frequently. With aeroplane in the air we were totally helpless. The immense trauma continued throughout the flight and my daughter was in pathetic shape and worsening. Airline of your stature having such pathetic special meal is absolutely a nightmare. I would like a full refund of the airfares of my family as the whole journey back to india went under immense trauma and pain. Request you to cooperate and peacefully end the matter by agreeing to the term. Awaiting your earliest reply in the said matter. You can reach me on 0091-[protected] or 0091-[protected]. Saman Rizvi Mother of the child
Singapore Airlines Reviews & Complaints
Flight no SQ856 Seat 19A Mok wing hong [protected]@gmail.com Tel [protected] I had an unhappy experience in my return flight.The reason for choosing your airline with expensive fare is because of high reputation.However the return is not correspond to what I paid out, it is unacceptable for missing main course in serving breakfast without notice. I request for your reply with compensation
Singapore Airlines Reviews & Complaints
Flight no: SQ317 10.55am from London to Singapore 25th December Flight no: SQ322 11.45pm from Singapore to London Heathrow 12th January 2020. I am writing to submit a complaint about the level of food service on the two flights listed above. I am a vegetarian and when I booked my flight I checked a box to say that I would like a vegetarian meal on both flights. The flight from London to Singapore was on time but the meals supplied I couldn’t eat, so I got off the flight feeling terrible. The flight on the way back from Singapore was delayed 4 hours due to a technical issue with one of the engines. We were given a food bag with peanuts and nut bars and a bottle of water and tea. This was pretty much all I survived on for 17 hours due to the lack of decent food on board my flight home. Singapore Airlines don’t supply a separate meal for vegetarians and vegans. This is a major problem, the airlines don’t understand the nutritional aspect and differences between the two types. Both need protein in their diet without a doubt. On both flights I was given a printed menu card which had all the meat and fish dishes, but didn’t have any mention of the vegetarian or vegan options, that was one very strange thing. I asked if I would be supplied with a vegetarian meal considering I had ticked the box when I booked my flight, they said I would. The meals I was given were absolutely awful, I couldn’t eat any of them. There was no protein, just a bowl of hot vegetables in a nasty tasting oil! One hot meal that came I couldn’t describe, so I asked one of the cabin crew to tell me what it was. She said she didn’t know! I asked her if she could go and find out, she came back a while later and said that none of the crew knew what it is was either! I was shocked, I know it was economy class, but this is basic fundamentals, the crew should know what the meals are and it should also be on the menu. I asked if I could have something else as I couldn’t eat it, it didn’t smell good and I had no idea what it was. They said they didn’t have anything for me apart from bread. I can’t eat bread because I have a wheat allergy, so I had a few cubes of fruit, a small piece of bread and some peanuts, that was all I ate for 13 hours! By the time I arrived at Heathrow I felt very unwell from lack of food. I had extremely low blood sugar levels and was shaking and close to passing out. I just about managed to get off the plane with my cabin bags, but felt like I was going to pass out on my way to passport control. I asked a family to stay close in case I did. I finally managed to jump in a cab to take me home. As a result of this, I will never fly Singapore Airlines again, it was totally shocking and unacceptable. When I complained to the crew, they treated me as if I was completely alien to them being vegetarian. I noticed that I missed out on eggs and cheese as a result of the airlines only supplying one meal for both vegetarians and vegans, this is not acceptable. Vegetarians eat eggs and cheese usually, most people nowadays know this, especially if you are providing a public food service! Whoever puts the menu together needs to re-think what they provide to both types. Protein must be supplied without doubt! You cannot let customers fly long haul with no protein in their diet! I spoke to others who have also flown with Singapore Airlines and have experienced the same. Singapore Airlines need to get a nutritionist and chef who understands vegetarian and vegan diets to provide a menu and make sure that the options are written on the main menu with everything else, so it doesn’t make customers feel alienated. I would like a refund for the flight as it caused me major distress!
Singapore Airlines Reviews & Complaints
Flight SQ 26 from Singapore to Frankfurt departing on 27th September 2019. Connecting flight ( planned) to Munich SG 2016. During flight we asked several times the crew for our connecting flight. Always we got the answer it will be announced before landing. Several flights were announced but not ours. Ground personnel did not have any further Information. Instead we became a SMS from Lufthansa we were rebooked to a flight at 3:15 pm. You can imagine we are not happy at all by this service (now to wait additional 7 hours) before getting home. Plus the additional efforts for rescheduling other appointments and services which were and are depending on the scheduled flights. Plus having additional cost for late breakfast and lunch. At least we would expect an official statement plus a small compensation. Please note the picture of the boarding passes is for me only but booking is for 3 persons. I’m happy to provide copies of invoices for late breakfast and lunch at a later time. Would be great if you would provide a link or email adress. My email adress is [protected]@outlook.de
Singapore Airlines Reviews & Complaints
flight SQ248 on 15 Sep 2018 at 13:45 from Wellington to Melbourne Good afternoon I am been reflecting on our flight cancellation on our way to Australia and it makes me angry that this has happened due to the misconduct of Singapore Airline staff. This was a planned holiday after 12 months of saving of our family of 5 to a family wedding in Melbourne. We decided we would pay the extra to fly with your airline as this is the 1st time the family has travelled together. We had been up since 4am travelling from Dunedin to Wellington for this flight so you can imagine our disappointment when this was cancelled and we had another 5 hours wait in Wellington. We could not take the option of flying the next day as the wedding we were attending was the next day. We had booked a driver to take us from Melbourne airport down to the Yarra Valley which we tried to change. The driver could not take us at the later time and the $280 we had paid had to be forfeited and we had a lot of trouble trying to book another driver at our new arrival time which cost us another $260 to travel the 1hr 30min trip to the Valley. The way that the circus unfolded trying to book more tickets was an embarrassment to your airline and we were left standing in line for nearly 2 hours with no information coming through. As I said previously I think this was terrible service from the airline due to the appalling behaviour of the pilots involved. Regards Cindy McCutcheon Gavin McCutcheon Michelle McCutcheon Stewart McCutcheon Lynn Gray
Singapore Airlines Reviews & Complaints
Flying Business Class, I was seated at 18F. Much to my surprise, when I tried and switch on the TV and entertainement, it failed. Despite many tries from flight staff, it did not work. No other seat was made available to me, aa they said the flight was full. I had not brought any book with me, nor my tablet, as I counted on SQ entertainement program: so I was boring, getting nervous and angry, for those 12 never ending hours. A dreadful experience. To keep me quiet, I was given two Vouchers of 100S$, to be spent on board.
Singapore Airlines Reviews & Complaints
Fm booking of tix to boarding plane was all mispresented. I paid SQ price for my Biz trip but I got budget treatment. I chosen SQ to Air China cos I rather paid high price for SQ.SQ5136 was mispresented, I was at departure on 17/10 & showed MI936 not SQ5136.plane was small, hv smell. Lunch only porridge as no other choice. Youtiao was oily &hard, porridge not hot. They are served us hospital food .When my fren asked for biscuit as she didn’t take the food, crew say no biscuit. This is bad.Why I paid SQ price and get worst than budget treatment. Ask for tea, came w/o creamer n sugar. Asked n came later, then w/o teaspoon. Ask again, crew didn’t bring to me. I drank the tea w/o creamer n sugar fast as tea was not hot.The crew was not happy when ask 2nd time for creamer n sugar.this is the 1st time I gotten very bad experience for SQ. Pics SQ but worst than budget treatment. I’m complaining for mispresentation when booking tix. Refund my fare for return SQ5135return on 20/10.air China is better if I compared this kind of treatment with SQ.i paid SQ price but worst than budget treatment, the hospital food, crew service n plane. The worst plane I ever took.
Singapore Airlines Reviews & Complaints
From singapore, I will go back to dubai but I have a connecting flight to philippines, my flight # is pr510. I have 1 carry-on bag and a paper bag of goodies from singapore. The crews in gate 35 insisted to check-in my bag though it does not exceeded the baggage weight limit. They said I have to because the aircraft is small and the space for bags is limited. I only have two bags – my carry-on bag and paper bag of goodies. I explained to them that I don”t want to check-in my bag because it is not intended for check-in. The bag doesn”t have lock and the bag material is not good. I told them as well that my flight is a connecting flight. I also pointed out my concern abot the issue in the ph airport that some crews are opening the bags and getting stuffs they find needful. I was told by one of the crews to just remove my valuables from the bag. So I have no choice but to oblige. I packed everything nicely and asked for a tie wrap from them just to keep the zipper from opening. I arrived 4am in ph and my flight is 1:25 pm flight number pr658. I was complacent that my bag will be sent directly to dubai as what airlines usually do for passengers with layovers! But to find out after waiting in the carousel for so long that my bag is still in ph! This is so disappointing! That bag has perishables! I wasnt adviced by anyone from sg crew in gate 35 that I have to claim my bag in the ph airport! And how would that be possible when after embarking we were headed to the connecting flight lounge! And there”s no baggage claim there! This is irritating. My loved ones are waiting for all the stuffs I bought from singapore and I went home empty handed! And on top of that I wasted my time in the airport to process my claim for the bag! I was told by the officer in baggage information here in dubai that sg changi crew only put my flight number to ph and not to dubai! That”s why my bag is still there! Please respond to me asap! My email add is [protected]@yahoo.com my contact no is [protected]
Singapore Airlines Reviews & Complaints
Gary mcfadden booking reference= oxvt45 flight no = sq 266 seat no 53c flight delayed no audio for over 3hrs after complaining eventually got moved to another seat gary mcfadden booking reference=oxvt45 flight no=sq 334 seat no 41c due to 1st flight being delayed, i ran to my connecting flight from singapore to paris was notified my seat had been changed only at the boarding gate i complained straight away when i seen my new seat (on the aisle getting bumped by trolleys across from the baby changing seats) sat for the whole flight with no audio whotsoever(15 hrs) i would never have boarded this flight if i knew my new seat i am due to fly with klm and singapore airlines 20/12/2019 from glasgow to brisbane (booking made by my friend)and i am not looking forward to my singapore airlines flight from singapore to brisbane and back to singapore. My email address is [protected]@live.Co.Uk
Singapore Airlines Reviews & Complaints
Hai I have applied for a refund of my ticket fare as my family was sick and unable to travel. I provided medical certificates for both passengers 3 months ago. I booked the ticket through an agency called Flyworld travels located in Australia and India. they saying SingaporeAir not replying to my refund request. Can u tell me what I need to do next
Singapore Airlines Reviews & Complaints
Hello Booking reference WRBOUG. We had 4 people travelling from Phuket(HKT) to Singapore(SIN) on flight SQ5053 on the 13-Oct-2018. We booked in online and printed our boarding passes as follows: Mr Kahanui Hohipuha Seat 25F Mr Raymond Hohipuha Seat 19A Mrs Brenda Clark Hohipuha Seat 18F Mrs Geane Hohipuha Seat 18E I believed once these bookings were confirmed online seats could not be changed. When we went to board Mr Raymond Hohipuha had seat 18F and Mrs Geane Hohipuha had seat 18E. Mrs Brenda Clark Hohipuha was issued with a different seat number further up the plane. It has caused a bit of tension amongst our small travel group and one party has suggested we requested the change at the counter which we didn’t. As per online printing of boarding passes seats cant be changed. I just need an explanation why these seats were changed so we can diffuse a family situation getting out of hand. I know when your seat is allocate you cant change. I would appreciate any information you can provide to clarify this matter. Kind regards Geane Hohipuha
Singapore Airlines Reviews & Complaints
Hello My name is Shubham Chauhan. I was coming from india to wellington on 31/08/19. I recently bought one new luggage bag from india for carrying my luggage. But what i saw when i was picking up my luggage bag in wellington that the luggage bag was broken. What should i do now.? My email is [protected]@gmail.com. My contact number is +[protected]. I request you to please resolve this matter as early as possible. I can send the broken photos of the luggage bag as well. Thanks
Singapore Airlines Reviews & Complaints
Hello, a group of my friends and I have planned a trip to Tokyo, Japan. Due to the corona virus outbreak in the region, we do not feel safe traveling in that area. Although the main outbreak is in China, there is many in japan. I have called customer service over 6 times and over 3 hours of hold and phone time they refuse to refund or credit me for my flights. How can such a big company like you not care about your passengers well being. I we’ll be filing complaints to as many boards as I can and to the aviation consumer flyers. All we want is a refund of possible or a voucher.
Singapore Airlines Reviews & Complaints
Hello, I (Sabiha Sultana) along with my 4 children(Noor Fatima Lais, Hiba Fatima Lais, Omar Lais, Hadi Lais) travelled on Singapore Airlines from Bangalore to SFO via Singapore on Sep 9, 2019.Our seats and meals were also arranged online 2 months in advance. Meals booked were Kosher, Muslim meals and vegetarian. However the meals provided for the entire trip, right from Bangalore to SFO were not Kosher or Muslim Meal. What I am really upset about is that at a certain point the crew gave my son an international meal that incuded chiken sausage with egg omlette, and by the time I addressed my other 3 children and attended to this child he had already started eating this meal.This has violated our belief system. I am extremely upset at the entire incident and am raising a omplaint. I want the higher officials to look into it and get back to me. Thanks, S
Singapore Airlines Reviews & Complaints
HENG TECK HWA, Blk 457, Segar Road, #09-139, Singapore 670457. Email: [protected]@gmail.com SQ KFLY [protected] Boarded flight SQ242-from Sydney back to Singapore. Retrived my luggages and straight away take a Grabcar service and it’s driver help me to lift my bags into its car boot. This morning found my luggages wheel been broken due to dropping impact. Suspect bended in the airport conveyors with changing of conveyors? Wish to appeal for spoilt luggagebag which I recently bought for this trip $95 Enclosed are my photos of my beloved luggages with its spoilt wheels. Singapore Airlines my first choice.
Singapore Airlines Reviews & Complaints
Hey, this is Roilo Den, im complaining about my baggage/Souvenir item (Titanic Replica/Wooden Model) which in the box with fragile all over the box. It cost around 399$, (ebay price as I dont have the receipt) it is handcrafted, and been with me few years ago. It has sentimental value for me as I was a Seaman. The box was checked in due to its size as per the lady in the counter during checked in. It measures about 80cmLx12cmWx30cmH. Please see attached photos.
Singapore Airlines Reviews & Complaints
Hi all A week ago I was one of your biggest supporters, however what happened over night makes me wonder if I will fly Singapore Airlines again. unfortunately my flight in October is booked already and not paying a fee to cancel. However I want to share this and really would like to understand your customer service, especially as my background is 24 years in 5 star hotels which are all about service too. My husband was supposed to fly on Friday (today her in Australia) from Amsterdam to Singapore on premium economy. He paid around 4500 dollar for his flight and booked directly with you. We both are krisflyer members, silver status as we fly every year to Europe. Unfortunately he had to postpone his flight due to circumstances out of his control, the flight from the Faroe Islands got cancelled and nothing is flying out from there. So as soon as he heard he was on the phone to see what options there are. He booked a fare that is changeable etc. the first person he spoke too told him that he can fly out on Saturday 21 sept now (in stead of Friday) but only if he pays 8000 dollar extra for business class as premium economy is full. There are seats on economy but he cannot have them it’s not possible he was told. And he could only get on the flight on Monday as Sunday full as well, to arrive in Sydney on Tuesday night. Which would means he would miss two days at work which is not an option. He tried again a bit later and got through to someone that was more helpful and changed his ticket to get on the plane on Saturday to at least make it to Sydney by Sunday night which is great, however my biggest disappointment is why does he need to pay a 500 fee for getting a downgrade?? I have never heard that before in my whole life. On top of that we all know that you would be offering someone else his premium economy seats on Friday which has now become available for a supplement pay. Please explain why it says that when you book a fare that says changeable complimentary means paying 500 dollar for a downgrade. I am confused about that. Really looking forward to hearing from you, as i want to understand what loyalty and customer service means at Singapore Airlines. Thank you Marjolein Aben
Singapore Airlines Reviews & Complaints
Hi I have adressed ( 21.11.2019 ) a complaint to Singapore Airlines( ref:S-[protected] ) related to the flight above on Novembre 23rd, 2019. I received an answer from “[protected]@singaporeair.com.sg> on December 9th, ( email on 2 pictures attached )which was absolutely not satisfying at all. In the answer was mentioned : Of course this complaint will be conveyed to our head office in Singapore. We assure you, that this kind of critic will be taken into account immediately by the Singapore Airlines Management. I replied the same day, and haven’t receive an answer until now, ( almost 3 months !!! ) this a complete lack of respect to your customer. Please contact the customer relation in Germany which did answer me in order to get my original email with pictures, I trust you will consider my email a serious matter, not like the customer relation in Frankurt, and will provide me an satisfying answer, which would be the seat fee refund as requested in my original email. Regards J. Perrinjaquet
Singapore Airlines Reviews & Complaints
HI I travelled on flight SQ 529 Chennai to Singapore on 11th July 2018. I m a born Singaporean and Indian and I m not an Indian National. The reason why I said this is because I believe one of yr flight stewardess by the name of Yong…(I see the name well as the badge was reflecting – I think yr HR should make a matt finish badge instead). A passenger was sleeping and her seat was pulled back. I was served dinner and I politely told this stewardess if she could ask the passenger to raise her seat up as they are serving dinner. Instead of trying to wake the passenger, she rudely replied, you can do that yourself. I quickly slammed at her and said, it will be impolite if I do that and I m sure you have all the right to do that instead. She ignored me and left. I had difficulty to consume my food. Then I approached your senior staff (malay lady) wearing a green uniform. She apologized and woke the passenger up. After that, I noticed that this Ms Yong or something showed attitude throughout the flight. I m just shocked as this is the first experience of such rudeness in SQ FLIGHT!! I REALLY WONDER IF SHE IS REALLY A SINGAPOREAN??
Singapore Airlines Reviews & Complaints
Hi I’m Terry Saward & I and my partner Sabina Nef want to make a complaint about our flight on Saturday 21 Sep 125am mainly concerning our seating. We had 2 seats in the middle within group of 4 so we had a person either side of us, the person on the isle seat of my side was very sick with a terrible flu coughing and sneezing all the time and blowing her nose with dirty tissues every where. We couldn’t get out of our seats to go to the toilet or stretch out legs, I’ve had a hip operation so this is very important for me, we had to get flight attendants to get us face masks for the entire flight of 12hrs 50mins, the lady on my partners side was a sleep and we could get her to move at one stage I had to tell the flight attendants that I was going to have to go to the toilet in front of my seat so they managed to get the sick lady up after cleaning up her mess of tissues, this woman was so sick we were amazed that she was allowed to board, now we are in Switzerland both left with this woman’s terrible flu which is ruining our holiday we return from Switzerland on 14 Oct SQ 0345 from Zurich 11.45am so we are hoping that you can assure we won’t be put in a similar situation. Regards Terry Saward & Sabina Nef. [protected]@xtra.co.nz
Singapore Airlines Reviews & Complaints
Hi Mr Chua, Thank you for the email. To voice my feedback that the incident in delay was a disappointing and tiring experience for my family to board and then disembark the plane on 9 June Sunday, 7pm. Understood that technical issues are indeed a valid safety reason for the flight delay but hope that it can be minimized in the future in view that SQ is a premium airline that we paid for. My family woke up earlier at 4am, and end up taking the later flight at 10am where we end up in the dark at Sydney with our travel plans disrupted. Albeit only for 2 hrs, it cascaded into a frustrating experience especially we took SQ as we believed in your service quality as it was to celebrate my wife’s birthday and wedding anniversary with your airline. Hope that your side can review this matter. Thank you. Simon Tan (Tan Seow Ngee) [protected] —————————————————————————————– Singapore Airlines Flight 241 Landed-Confirmation #OSV5OS Singapore SIN 9:53 AM Terminal 3 Gate B8 Sydney SYD 6:56 PM Terminal 1 Gate 53 ————————————————————————————- Dear Mr Tan, We apologise for the delay to your flight SQ241, SINSYD on 2019-06-08. As we consistently seek to improve the quality of our services to you, we would be grateful if you could kindly share your recent experience with us. Please click here to let us know how we have done in our handling of the situation and where we can do better. Information collected here will be used solely for research purposes. If you have other feedback or queries that require follow-up, please visit us at www.singaporeair.com. We value your feedback highly. Thank you for taking the time to share your experience with us. Yours sincerely, Timothy Chua Vice President Airport Operations