SinglePlatform

SinglePlatform Review

Reviews: 1

1 RATING
(1)

Total views: 4077

Published: 29 September 2017

Posted by: Anonymously

This service is not for everyone. I signed up with the expectation that I would see increased web traffic and a significant uptick in phone calls as this was the sales pitch given to me during a cold call from one of Singleplatform’s salesman. I tried the service for two months, saw that I was “published” on various obscure websites as well as the heavy hitters (most of which I was already on.) However, there was not an increase in customer calls, and I was able to see, via google analytics, that the referral sites from which I was getting a surge of traffic was due to my own marketing efforts independent of Singleplatform. That being said, I contacted SIngleplatform towards the end of November 2014 and requested that my subscription be cancelled. Their customer service is well trained in customer retention and I was talked into continuing their services for free for December. I agreed against my better judgment knowing that the holidays could be a distraction. Long story short, I forgot to call to cancel before the 31st and remembered on the 1st. I sent an email requesting immediate cancellation, but received an email stating that they needed a voice confirmation to process a cancellation. Due to my schedule and the weekend, I could not reach Singleplatform to complete the cancellation until Monday, the 5th. Here’s the glitch, I thought I cancelled for the month of January 2015, when in fact I was still being charged, and the actual cancellation takes effect in February. I called to dispute the charge and ended up speaking with Alex, a floor manager at Singleplatform. He claims they have no way of refunding or pro-rating fees once the fee has been charged for the month. He says that since they have a “cancel anytime, no questions asked” policy, it is lenient enough to warrant such a policy. He also said they are happy to continue services until the end of January. In my opinion, it is bad policy to force a service on someone who clearly does not want nor value it. I would much rather have had my money refunded, or at the least, pro-rated. So, let this be a lesson to you: make sure you have google analytics or some other way of tracking the traffic to your website. Then you can determine if Singleplatform is working for you or not. Just make sure to call before the end of the month, or you’ll be out $79.

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