I opened an account with Skype.com back in 2010. I purchased $20 worth of credit so that I could make calls to persons that did not have Skype accounts, which costs extra. Shortly after I opened the Skype account, my credit card number was compromised and unauthorized purchases were being made, resulting in me having to cancel my old credit card number and obtain a new one. After cancelling my old credit card, Skype.com suspended my account. Since then, I have not been able to make calls, even to persons who have Skype accounts. In addition to that, they seized my Skype credit–about $18 worth at that time. For the past several years, I have contacted Skype’s customer support regarding this matter. They have not been helpful. I am never given the opportunity to speak to a real person via phone. I only get emails from individuals with fake names. They keep asking for my old credit card number, which I no longer have. When I explain to them why I had to cancel my old credit card number and get a new one, only then will they reactivate my account but shortly after, I get notifications that my account will soon expire. This has happened 3 or 4 times now so now I am VERY DISSATISFIED! This is the address of Skype.com–somewhere in France; however, I’m beginning to wonder if it is ficticious, like their customer service reps: Skype Communications S.A.R.L. 23-29 Rives de Clausen, L-2165 Luxembourg. In closing, I would like to know if this is happening to other Skype users and if so, how many? .
This complaint and/or review was posted on HolySmoke.org on 20:49 pm, December 18, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/skype-review-3/.
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