10/30/11 we went to a Sleep Number bed store. We told the salesman (Steve) what we were looking for. We wanted a queen size but pointed out that when we purchased our present queen size the box springs had to be in 2 parts due to our stairway. We were assured the bed came in boxes that would fit the stairs and were even shown pictures of the boxes. We then went on to purchase a bed costing over $3000.00, which included an adjustable frame and massager. The sale was written up, and I asked if it could be delivered that coming weekend. I was told that it would be 2-4 weeks and they would call to arrange delivery. We were going to be out of the country then so we asked that they call after the 20th of November. They called the 8th, the day before we were leaving and I requested a call back after the 20th. The person seemed a little put-out that we were putting it off, but we had no choice. They called when we got back, and we arranged for delivery the 1st of December. My husband took the day off work to be there. They arrived with the bed, and that is when we found out the adjustable frame for the bed was in one piece and would not fit the stairwell. The delivery people told my husband he could take it apart, carry it upstairs and put it back together again. This would of course void the warranty on this $3000.00 bed, so he declined. They took the entire bed back. I called customer service immediately and told them how unhappy I was. They were unsympathetic, and suggested we return to the store to get a base for the bed. We went to the store a few days later and spoke with the manager, who seemed unhappy that the salesperson gave us incorrect information. The only way we could get the adjustable frame to fit up our stairway was to go to a kingsize bed, which we don’t have room for. So we decided on a plain base. We asked for a Saturday delivery, and she told us she had no control over delivery dates or times, but it would be 2-4 weeks and we could talk to the delivery department when they called. I called customer service and they said they couldn’t help either. When the delivery department called about 2 weeks later, we were told they don’t do Saturday deliveries in our area. I explained that my husband had already taken the day off work before and neither of us could take off the whole day. They said they would give us a 4 hour window and that was the best they could do. They called the day before delivery and gave us the 4 hour window of 10a-2p, right in the middle of the day, making it difficult to go into work late or take off a little early. After haggling, they finally agreed to make us the second delivery of the day, between 9 and 11a. By this time we were disgusted with the customer service but we really wanted our new bed. They arrived shortly after 9am and set up the bed. During the setup they knocked my clock radio off the nightstand. My husband heard something hit the floor but didn’t realize it was the radio. When I arrived home that evening, I went to check the bed and found the clock radio on the floor. it no longer worked. I have written a letter, and emailed 3 times trying to get someone to take care of this. I have no wish to talk to “customer service” because there is no service. No one is answering and no one is offering to replace my clock radio. I am thoroughly disgusted with this company.
This complaint and/or review was posted on HolySmoke.org on 23:41 pm, February 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sleep-number-corporation-2/.
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