Sleep Number Corporation

Horrible customer service!

Reviews: 2


Total views: 355

Published: 08 August 2019

Posted by: Anonymously

This bed has not worked from day 1. One side has an air leak so I wake up and have to blow it up several times in a night most nights. We spent the extra money and got the split bed so we can sit up if need be at different levels to our own comfort levels. The bed is supposed to be held close to each other by magnets. Well, they don’t work. There is about 8-12 inches between the two mattresses. So if you buy this option do NOT plan on being able to cuddle in the middle. Also, it is now not safe for us to have our young children crawl in bed even to watch TV or cuddle.
The bed mattress actually hangs off the bed about 8 inches so if you roll over on the mattress in the middle of the night plan on feeling like you are going to fall off the bed! We have had people out to fix the bed twice and have had several calls in. The customer service is HORRIBLE. Once they have your money forget them caring about your happiness. I was sent plugs to self diagnose my air leak! They sent the wrong plugs which did not fit on the bed. They told me I have to find the problem then they will send me the parts to fix it myself or I can pay a huge sum to have someone come out and look figure the problem out and then they will send me the parts and I will have to pay to have them back out to fix it again.
Upon my complaint that the wrong plug was sent they came out the first time for free but then I have to pay for the second time after the parts come. Which is fine but, I was just told by danetia a “case worker” at sleep number that the bed will never fit together the way we were told that it would to become a king bed but it will be like two twin beds and have space between the beds, a LARGE space. Which is faulty advertising. We bought a king bed, not two twins. We will NEVER buy from these people again, nor would we suggest you to do so.

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