This bed has not worked from day 1. One side has an air leak so I wake up and have to blow it up several times in a night most nights. We spent the extra money and got the split bed so we can sit up if need be at different levels to our own comfort levels. The bed is supposed to be held close to each other by magnets. Well, they don’t work. There is about 8-12 inches between the two mattresses. So if you buy this option do NOT plan on being able to cuddle in the middle. Also, it is now not safe for us to have our young children crawl in bed even to watch TV or cuddle.
The bed mattress actually hangs off the bed about 8 inches so if you roll over on the mattress in the middle of the night plan on feeling like you are going to fall off the bed! We have had people out to fix the bed twice and have had several calls in. The customer service is HORRIBLE. Once they have your money forget them caring about your happiness. I was sent plugs to self diagnose my air leak! They sent the wrong plugs which did not fit on the bed. They told me I have to find the problem then they will send me the parts to fix it myself or I can pay a huge sum to have someone come out and look figure the problem out and then they will send me the parts and I will have to pay to have them back out to fix it again.
Upon my complaint that the wrong plug was sent they came out the first time for free but then I have to pay for the second time after the parts come. Which is fine but, I was just told by danetia a “case worker” at sleep number that the bed will never fit together the way we were told that it would to become a king bed but it will be like two twin beds and have space between the beds, a LARGE space. Which is faulty advertising. We bought a king bed, not two twins. We will NEVER buy from these people again, nor would we suggest you to do so.
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Do not buy any product from Sleep Number
I will think twice again before going for any products from Sleep Number. I feel like I should have more careful the first time itself. But I was desperately in search of a mattress which could help me relieve the back pain I had because of the old mattress I was using. I had seen a lot of their advertisements about their products and also how they said their mattress could help people suffering from back pain. I went to their nearby store as I wanted to test the levels of firmness that they say ranges from 1 to 100. I went in and tried one of their mattresses. And as soon as I found the right number, my whole body seemed to have relaxed. I immediately went for it. I paid with my credit card and had it delivered to my home. This all cost me nearly $1500. But I did have a good night’s sleep after a long time. I had heard the salesman tell me about studies have shown an improvement in sleep quality and energy of over 90% of the Sleep Number mattresses users. I was surely one of them for some time. But after a year of using it, it is now not as efficient as it used to be. I had to adjust the number to be a little higher (firmer) than I used to earlier, but now it just seems to be going upwards constantly. I had estimated it to go up by a few places, but the difference is now nearly more than 10 places. It cost me $1500 but the relief only lasted about a year. Also, I feel that the air leaks out sometimes. It’s not worth the investment in the long run specially given the price you pay for it.