After seeing advertisments for Sleep Outfitters we decided to purchase 2 mattresses from one of their stores 4 months ago…we have tried for 1 month to get someone to come inspect our mattress. Visually it is higher on the right hand corner than the middle or even the other side. It did not sleep well and we rolled to the middle. It is terribly uncomfortable. Finally a man came to “inspect” & measure the mattress. He was the “delivery guy” that had actually delivered our mattress in the first place. I received a call today from the Customer service man, He said that our mattress was only 1 inch off…it had to be 1 1/2 inches off before the warranty would cover it. He was not willing at all to try to make me happy as a customer. I was even willing to give them my business again and buy a Tempurpedic from them if they would take it back. They will NOT back up the quality of their product, nor do they sell quality merchandise. They DO NOT stand behind it. DO NOT BUY FROM THEM!!!
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This complaint and/or review was posted on HolySmoke.org on 21:07 pm, February 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sleep-outfitters/.
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Sleep Outfitters Reviews & Complaints
I am so disappointed with this company. Having purchased a faulty mattress which was very expensive, I tried numerous times to contact customer service to resolve this issue. MY PROBLEM WAS NEVER RESOLVED AND THE COMPANY WILL NO LONGER RETURN MY CALL. Sleep Outfitters will not stand behind their product. Please consider other vendors as you will surely regret a purchase from this company!
Sleep Outfitters Reviews & Complaints
I bought a tepurpedic matress set from the Somerset Kentucky store from an associate named Brian William. He seemed helpful at the time. But come to find out he was very dishonest and later disrespectful to my wife. He even tried using my military service in a man of honor speech when I went to the store to speak with him. I DO NOT recommend the Somerset store. I”m sure Sleep outfitters has quality products, just poor and dishonest service in Somerset Kentucky. If you live in the Somerset area, it would be worth your time to go to a salesman in another city. Because now I”m stuck with a mattress that hurts my back.
Sleep Outfitters Reviews & Complaints
I purchased a very expensie S&F mattress this week. The return policy states you must leave the plastic on the bed. However, we found it IMPOSSIBLE to sleep on with this thick plastic. So no choice but to remove. This bed has literally crippled my back in days. It sinks in much more than the floor model. It is not the same mattress. Eithe way, they will not return cause platic off. Even though I purchased the $80 protector. very upset !