After seeing advertisments for Sleep Outfitters we decided to purchase 2 mattresses from one of their stores 4 months ago…we have tried for 1 month to get someone to come inspect our mattress. Visually it is higher on the right hand corner than the middle or even the other side. It did not sleep well and we rolled to the middle. It is terribly uncomfortable. Finally a man came to “inspect” & measure the mattress. He was the “delivery guy” that had actually delivered our mattress in the first place. I received a call today from the Customer service man, He said that our mattress was only 1 inch off…it had to be 1 1/2 inches off before the warranty would cover it. He was not willing at all to try to make me happy as a customer. I was even willing to give them my business again and buy a Tempurpedic from them if they would take it back. They will NOT back up the quality of their product, nor do they sell quality merchandise. They DO NOT stand behind it. DO NOT BUY FROM THEM!!!
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This complaint and/or review was posted on HolySmoke.org on 21:07 pm, February 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sleep-outfitters/.
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