Someone from Slomin’s came to our house regarding heating oil. At the time he told us the price had just recently gone up 10 cents (which we later discovered was a lie). Since prices had skyrocketed the previous winter, we believed him and decided to sign up. He informed me that we would only have to receive a minimum of 400 gallons and once we had we wouldn’t have to use them anymore even if we used 400 before the 12 months were up. It actually says 400 gallon minimum on our contract. He also informed me that if we had to relocate before the year was up and had proof of this, they would give us the deposit back. Today I called to renegotiate the price since it’s dropped 50 cents since we signed the contract. They said they would adjust the price for a fee of $99. I then confirmed that I could just cancel after 400 gallons and was told this was not the case. Even though our contract states we have a 400 gallon minimum and the salesman and his supervisor told us we could cancel at that point, we will lose the deposit if we cancel. Since they lied to me about that, I asked what would happen if my husbands job was relocated before the year is up and was told we would lose the deposit. She said they would work with us but never said they actually waive the cancellation fee. So I’m assuming they’d maybe knock a small amout off and consider that working with the customer. I asked to speak with a manager but apparently you can’t speak to one right away and they have to call you back at their convienience. So hopefully I’ll hear back from someone today but I highly doubt it and I’m sure it won’t do any good anyway. .
This complaint and/or review was posted on HolySmoke.org on 15:26 pm, October 04, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/slomins-inc-review/.
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