This Branch Of Smart Start Conspires to Defraud Clients of a Program Mandated by the State of North Carolina for any 2nd DUI conviction by: Changing the settings on my machine and not telling me that the machine would issue violations for having the key on only, without entering the pass-code that I was instructed to enter to activate the system so that no one else that did not know the code could tamper with it. I had a 30 minute interview and signed a multi-page contract that stated that I would not eat or drink basically before trying to start the car to bind me to any fees accrued by my negligence so this shows lack of leadership skills or just blatant disrespect for Smart Start customers by trying to defrauding “them”. The machine gave me problems by making me blow every five minutes and then locking into a constant countdown loop. I explained this to the service Tech that addressed the problem and I was told that he reprogrammed the machine the think that it was always on and that would stop the excessive blowing and clocking issues. I should not have to go into why there was a distraction at this time at that office but I was not told that if I turned on my ignition and did not enter the security code that was now superseded by the ignition key within a few minutes that the machine would set my alarm off and there would be a $50 charge. I cannot even get into my car now without thinking that I may be defrauded by a simple spring trap after this occurred. I would just chalk it up to negligence but the main rent-a-cop that seems to have authority at this office due to the amount of smart remarks that he can regurgitate gave me a number to call for an office line that is never answered so I am guessing that the State has also mandated them to treat the customers like a cat is a bag to be poked with sticks. I say this because the remark that was made to me that I should not have drank and drove when I complained about the malfunctioning machine. I also say this because I pay 2 months at a time and I had just paid for the 4th & 5th months when this issue occurred, I cannot get the Ghost owner on the phone, he will not return my calls and the 800 number does nothing but reconnect me with the dead end answering machine. I was told to use an office in Burlington North Carolina to make payments so I can avoid any future confrontations that are likely to arise from this office in Greensboro, NC. If you want the possibility of the same things happening to you, use Smart Start, I am looking to have my machine switched to the only competitor in NC when the next payment is due. I have downloaded the procedure manual for entrepreneurs and there is not even a violation for this type of scenario! Oh, and I will pay this $50 fine when my ashes re-salt the earth. .
This complaint and/or review was posted on HolySmoke.org on 00:01 am, January 05, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/smart-start-inc-review/.
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