Agreed to “bundle deal” which was to include my iphone 6s plus and $25 airtime with Total Wireless (Tracfone) for $55.06/month. Received device and airtime card with zero issues. Month two I paid the $55.06 and several days later my service was disconnected. I assumed it was a mistake so I called and paid to restore service. However, after numerous calls to SmartPay I was told the lease payment and wireless service were separate despite what my transaction summary said. Each month, I am given an email of my payment due and it says $55.06 lease payment $0.00 phone service but that is inaccurate. That’s how it’s supposed to be but if I pay the $55.06 the phone service will disconnect several days later. I reached out to Tracfone Corporate (Total Wireless) and was issued a refund for the phone service but was told I didn’t have a bundle deal and I would have to talk to SmartPay. Well SmartPay obviously knows they are scamming people and so they don’t respond to emails and via phone they run you in circles and lie repeatedly and stick to the story that you owe them money and they have done nothing wrong. They refuse to even tell me how to return the device and cancel the contract. I won’t return it without agreement from them because others have and still have been billed. This company is legitimately a scam. And even the wireless companies know it. Even the BBB (Better Business Bureau) has revoked its accreditation due to too many complaints of similar nature.
This complaint and/or review was posted on HolySmoke.org on 08:42 am, July 27, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/smartpay-leasing/.
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