The reception of this place needs to learn some basic customer service skills and manage the office efficiently. The office administrator needs to \”manage\” his team and help the doctors who own the business to establish themselves as a specialized and reputable office that serves children. Particularly those with special needs, like my son. We were referred to this clinic for anaesthetic extraction. As things were, my son could not be treated in our dental office because of his level of anxiety and inability to sit still. I must say that every phone call was received with a carefree attitude and a mediocre personality. The office Manager is much nicer but seems to lack basic computer skills. Because I am probably one of the few percentages that paid cash for our services and I have an FSA (Flexible Expense Account) to present, getting a proper receipt for the services provided was hell.
This complaint and/or review was posted on HolySmoke.org on 20:48 pm, September 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/smile-explorers-pediatric-dentistry/.
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