It took three weeks to buy a 2011 Chrysler 200 hardtop convertible from them. First the salesman (Josh) wouldn’t get back to me. I had communicated through text messages but he said he lost my number. Finally transferred to Mr. Mike Smith who assured me he sold cars the old fashioned way. I live out of state so he offered to meet me halfway. I was amazed and agreed. Then he said it would cost me $600 and the delivery driver would give me the papers to sign and they would notarize them later. Red flag! I said to forget it I would drive there. He assured me the car was in great condition, was a local trade in and had no problems. I arranged to meet him, drove over 300 miles, then was told Mr. Smith was not there that day. Stephen filled in and we do not complain about him. We have a huge complaint about the condition of the car. I can now see why he wanted to meet me to pawn this car off on me in the dark. The inside of the wheel was bent and had to be replaced, a part needed to align the wheel needs to be replaced, the hardtop convertible leaks and has to be taken to a body shop, $500 worth of parts will fix the convertible top, which are not covered by warranty. Also the sale was delayed because two recall items had to be fixed first, which were not fixed, so they sold a car with active recalls that were not taken care of. I was also told he ordered a second key and an owner’s manual, which is still not here two months later. When I emailed him to ask if he really ordered them he will not answer my emails. I did not know doing business the old fashioned way meant he would cheat and lie to me. My only recourse is to warn others not to trust them.
This complaint and/or review was posted on HolySmoke.org on 01:55 am, October 02, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/smith-company-motor-cars-review/.
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