Smith-sights has a C rating with the Better Business Bureau (way too generous) and many complaint against it on different sites to include; the Better Business Bureau, Amazon, etc. The Better Business Bureau (BBB) rates businesses on a scale of A+ to F. Smith-sights is not a BBB accredited business. The complaint are always the same; Smith- Sights/ owner/operator: Josh Smith will engage in the following: He will promptly take the money sent to pay for products; he will ignore e-mails sent by the customer, inquiring on order status once delivery times have been exceeded as per the Smith-sights web page; Ignore more e-mails from customer; On the few occasions were you will get a reply, which will be a short one liner, Smith- sights will give the customer the following reasons as to why the order has still not been delivered; problems with suppliers, suppliers sending him defective parts, very busy, mailing problems such as merchandise lost in the mail ( the customer will not be provided with shipping confirmation or tracking information at any time) or returned to sender due to USPS or other providers error/problem; This process will go on for 6 months to a year or more; some customers will give up, others will file complaint against Smith-sights w/ different agencies; If the customer files a complaint. Smith-sights will then engage the customer via e-mail. This engagement will consist of the following unprofessional and childish behaviour; intimidation, belittling, sarcasm, smoke screens to confuse issues, long monologues, failure to take responsibility for Smith-sights shortcomings and business practices, to name a very few or the customer will be told that his/her merchandise is “in the mail”. Again without ever receiving shipping confirmation or tracking information; If the customer chooses to request a refund due to non delivery of goods. He/she will be ignored, until the customer files a formal complaint w/ the BBB or other agency; In closing, do you’re research. Bad businesses should not be allowed to remain in business. Do not accept poor business practises.
This complaint and/or review was posted on HolySmoke.org on 14:14 pm, December 07, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/smith-sights-review/.
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