an order wrongly i got recieved from snapdeal nd i thought it was a new order which i made not a cancelled order i havent checked bcz i was in a hurry so i give it for return on 3rd september till now i didnt got any further emails or msg of my refund?
Customers reviews and complaints
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Snapdeal.com Reviews & Complaints
an order wrongly i got recieved from snapdeal nd i thought it was a new order which i made not a cancelled order i havent checked bcz i was in a hurry so i give it for return on 3rd september till now i didnt got any further emails or msg of my refund?
Snapdeal.com Reviews & Complaints
Complaint no. 7930030. The cash back should credit on 9th Aug 2014 but till now i didn”t get the cashback. I replied around 20 mails and more than 20 calls to customer care but there is no progress till now, every time they says within 48 hrs it will be rectified but there is no progress. This is MOST WORST CUSTOMER CARE. Don”t send the standard replies, i already sent mail to [protected]@snapdeal.com 1 month before there is no action taken. I know you will reply “sorry for the inconvenience” all the standard stories, you don”t have anything other than that.. its almost 2 months still you are not able to resolve the issue, from this thing you BAD QUALITY OF CUSTOMER SERVICE.
Snapdeal.com Reviews & Complaints
Complaint no. 7930030. The cash back should credit on 9th Aug 2014 but till now i didn”t get the cashback. I replied around 20 mails and more than 20 calls to customer care but there is no progress till now, every time they says within 48 hrs it will be rectified but there is no progress. This is MOST WORST CUSTOMER CARE. Don”t send the standard replies, i already sent mail to [protected]@snapdeal.com 1 month before there is no action taken. I know you will reply “sorry for the inconvenience” all the standard stories, you don”t have anything other than that.. its almost 2 months still you are not able to resolve the issue, from this thing you BAD QUALITY OF CUSTOMER SERVICE.
Snapdeal.com Reviews & Complaints
Dear Authority I want to share my concern with you that i bought a mobile (sony xperia z5, Order ID- [protected] Placed on 16 January 2017) from snapdeal, when i recieved my order and checked it then i came to know that this product is not new this is old product because it has many photos (one year old) in its album section & also find 145mb data used by any user found in settings in data used option and found also the mismatch of the acceseries of it with dirty box & packeging and than i complaint this issue to snapdeal then they send a engineer to check my issue at my home, he checked it and made a jobsheet for me in which he mentioned that the customer faced a genuine issue after that my product got picked up by snapdeal for quality check and they remarked on it that my issue is not real and told me that you have to pick up the same product, i denied but they did not listen to me and send me the same product, i again checked it and found the same issue in it then i called to snapdeal and told everything after that they told me that they can not do anything for me in this regarding. i wanted to refund or replace it now but they are not helping me. so please help me in this regarding. I shall be highly obliesed to your act of kindness. Thank you 11/02/2017 Nishant Gautam [protected]@gmail.com
Snapdeal.com Reviews & Complaints
Dear Authority I want to share my concern with you that i bought a mobile (sony xperia z5, Order ID- [protected] Placed on 16 January 2017) from snapdeal, when i recieved my order and checked it then i came to know that this product is not new this is old product because it has many photos (one year old) in its album section & also find 145mb data used by any user found in settings in data used option and found also the mismatch of the acceseries of it with dirty box & packeging and than i complaint this issue to snapdeal then they send a engineer to check my issue at my home, he checked it and made a jobsheet for me in which he mentioned that the customer faced a genuine issue after that my product got picked up by snapdeal for quality check and they remarked on it that my issue is not real and told me that you have to pick up the same product, i denied but they did not listen to me and send me the same product, i again checked it and found the same issue in it then i called to snapdeal and told everything after that they told me that they can not do anything for me in this regarding. i wanted to refund or replace it now but they are not helping me. so please help me in this regarding. I shall be highly obliesed to your act of kindness. Thank you 11/02/2017 Nishant Gautam [protected]@gmail.com
Snapdeal.com Reviews & Complaints
Dear Sir Damaged mobile Item description : Obi Octopus S 520 Order no :[protected] Invoice no.:5A87E8/14-15/3121 Amount : Rs.11940 Ticket Id :8375153. Pickup Receipt/[protected]/Snapdeal RL (8375153) I received the mobile Obi Octopus S 520 on 7/7/14. I called up Snapdeal customer care after 30 minutes, telling them about the defective piece. The complaint which they have written is that, I am not satisfied with the product which is not correct. The Snapdeal customer care spoke very rudely that they can”t do anything in electronic goods saying its the policy of the company. They should write that the piece is defective. I have to call them endlessly to follow and I see no sincerity on the Company”s behalf. I was told that some one would call me in 48 hours time but never received a call. After lot of pestering they have send a phone no. ([protected]), that I should call this no. to pick back the product . Finally the product was picked up but I have not received any mail stating that Snapdeal has received the mobile. Thanking You. Dinesh Singh.
Snapdeal.com Reviews & Complaints
Dear Sir Damaged mobile Item description : Obi Octopus S 520 Order no :[protected] Invoice no.:5A87E8/14-15/3121 Amount : Rs.11940 Ticket Id :8375153. Pickup Receipt/[protected]/Snapdeal RL (8375153) I received the mobile Obi Octopus S 520 on 7/7/14. I called up Snapdeal customer care after 30 minutes, telling them about the defective piece. The complaint which they have written is that, I am not satisfied with the product which is not correct. The Snapdeal customer care spoke very rudely that they can”t do anything in electronic goods saying its the policy of the company. They should write that the piece is defective. I have to call them endlessly to follow and I see no sincerity on the Company”s behalf. I was told that some one would call me in 48 hours time but never received a call. After lot of pestering they have send a phone no. ([protected]), that I should call this no. to pick back the product . Finally the product was picked up but I have not received any mail stating that Snapdeal has received the mobile. Thanking You. Dinesh Singh.
Snapdeal.com Reviews & Complaints
Dear Snapdeal Team, I was regular customer of yours until I learnt a lesson after delivery of damaged product to me for the first time. I had ordered AO Smith water geyser online through Snapdeal against order ID [protected]. Complete track of the order flow is as below, Order placed on – 23.12.2014 Delivered on – 02.01.2015 I installed geyser through electrician on 04.01.2015 and observed that it was a damaged product. Water was pouring out through both inlet and outlet ports. Complaint for replacement lodged on – 04.01.2015 Courier comapny collected product on – 19.01.2015 after continuous follow up with Bluedart and Snapdeal both (I delivered it at courier office personally) Product received by Snapdeal on – 21.01.2015 I contacted many times through mail / call to Snapdeal customer care but everytime I received response that replacement is under process. Later on, mails were also went unresponded. Fed up with follow up, finally I asked for 100% refund on 03.02.2015 as I was chasing for my replacement item for almost 30 days. I had asked refund through cheque / SD cash as I had used Snapdeal gift voucher. But my surprises were not over, Snapdeal had processed refund request to card account used for transaction and I was informed that Snapdeal gift voucher amount can not be refunded back. I don”t know how many surprises have been planted further in refund process. We order product with our hard earned money and complete trust on you. If you are listening, kindly ensure that my 100% amount is refunded back to me.
Snapdeal.com Reviews & Complaints
Dear Snapdeal Team, I was regular customer of yours until I learnt a lesson after delivery of damaged product to me for the first time. I had ordered AO Smith water geyser online through Snapdeal against order ID [protected]. Complete track of the order flow is as below, Order placed on – 23.12.2014 Delivered on – 02.01.2015 I installed geyser through electrician on 04.01.2015 and observed that it was a damaged product. Water was pouring out through both inlet and outlet ports. Complaint for replacement lodged on – 04.01.2015 Courier comapny collected product on – 19.01.2015 after continuous follow up with Bluedart and Snapdeal both (I delivered it at courier office personally) Product received by Snapdeal on – 21.01.2015 I contacted many times through mail / call to Snapdeal customer care but everytime I received response that replacement is under process. Later on, mails were also went unresponded. Fed up with follow up, finally I asked for 100% refund on 03.02.2015 as I was chasing for my replacement item for almost 30 days. I had asked refund through cheque / SD cash as I had used Snapdeal gift voucher. But my surprises were not over, Snapdeal had processed refund request to card account used for transaction and I was informed that Snapdeal gift voucher amount can not be refunded back. I don”t know how many surprises have been planted further in refund process. We order product with our hard earned money and complete trust on you. If you are listening, kindly ensure that my 100% amount is refunded back to me.
Snapdeal.com Reviews & Complaints
Dear Snapdealers, We were enjoying your services for long time till today, when you people caused me a huge disappointment. Deal for “Angels Unisex Saloon outlet, Marathalli, Bangalore” Services there was a old deal [1] for 600 which I purchased from the same email id, and now there is another deal [2] for 399 with same menu shared [3]. That was you charged me ~200 Rs Extra. Ok That I can take as my Bad luck, as you can say “They gave further discount to customers buying now.” However, I purchased (almost!) the new deal and suggest few of friends to use your Snapdeal services, when I got to know that the deal [2] listed for 399 Rs with Shehnaz Gold Facial, actually Angels parlor is not accepting. They are not ready to give Shehnaz and demanding further 200/- on top of remaining 274/- (125 paid online). I thing this is really a LEGAL issue which you should have been taken care of. At least even customers are not filing complaint, you should not have been such stupid & cheat dealers (In short Angels Beauty) or should I rather believe “SNAPDEAL is real CHEATER” (as per MD of Angels Saloon). I”m never going to suggest Snapdeal or at least “Angels Unisex Saloon outlet, Marathalli, Bangalore” to any of my friends. Dejected by Snapdeal cheating services, Vishnu Agarwal [1] http://www.snapdeal.com/deal-Bangalore-angles-salon #old-deal [2] http://www.snapdeal.com/deal-bangalore-Angels-dnm #New-deal [3] http://www.snapdeal.com/menuPopup/Angels #Menu
Snapdeal.com Reviews & Complaints
Dear Snapdealers, We were enjoying your services for long time till today, when you people caused me a huge disappointment. Deal for “Angels Unisex Saloon outlet, Marathalli, Bangalore” Services there was a old deal [1] for 600 which I purchased from the same email id, and now there is another deal [2] for 399 with same menu shared [3]. That was you charged me ~200 Rs Extra. Ok That I can take as my Bad luck, as you can say “They gave further discount to customers buying now.” However, I purchased (almost!) the new deal and suggest few of friends to use your Snapdeal services, when I got to know that the deal [2] listed for 399 Rs with Shehnaz Gold Facial, actually Angels parlor is not accepting. They are not ready to give Shehnaz and demanding further 200/- on top of remaining 274/- (125 paid online). I thing this is really a LEGAL issue which you should have been taken care of. At least even customers are not filing complaint, you should not have been such stupid & cheat dealers (In short Angels Beauty) or should I rather believe “SNAPDEAL is real CHEATER” (as per MD of Angels Saloon). I”m never going to suggest Snapdeal or at least “Angels Unisex Saloon outlet, Marathalli, Bangalore” to any of my friends. Dejected by Snapdeal cheating services, Vishnu Agarwal [1] http://www.snapdeal.com/deal-Bangalore-angles-salon #old-deal [2] http://www.snapdeal.com/deal-bangalore-Angels-dnm #New-deal [3] http://www.snapdeal.com/menuPopup/Angels #Menu
Snapdeal.com Reviews & Complaints
Dear, 1. I had placed order for purchase of 02 sets of window curtain from you. My order Numbers are : (a) [protected]. (b) [protected]. 2. After receiving above items, it has been observed that some cut marks was there on curtain. Subsequently, we had returned these curtain through Nuvo Logistic Pvt Ltd on 03 Jun 2015 vide their receipt No. AWB : SND0971634 and AWB : SND0952063. Scanned copy of the same is enclosed herewith. 3. It is almost one months gone, I have not received my money back neither hear any message or communication from your office. 4. Please refund of my money within two week without fail, failing which I will report this matter to Consumer Court. (Ved Prakash Jadli)
Snapdeal.com Reviews & Complaints
Dear, 1. I had placed order for purchase of 02 sets of window curtain from you. My order Numbers are : (a) [protected]. (b) [protected]. 2. After receiving above items, it has been observed that some cut marks was there on curtain. Subsequently, we had returned these curtain through Nuvo Logistic Pvt Ltd on 03 Jun 2015 vide their receipt No. AWB : SND0971634 and AWB : SND0952063. Scanned copy of the same is enclosed herewith. 3. It is almost one months gone, I have not received my money back neither hear any message or communication from your office. 4. Please refund of my money within two week without fail, failing which I will report this matter to Consumer Court. (Ved Prakash Jadli)
Snapdeal.com Reviews & Complaints
had ordered a INTEX AQUA 3 G mobile of 3 pieces and requested to refund all 3 pieces because of Fault. Refund amount of 2 pieces not being given to me, whether I have submitted Collection Receipt of their courier partner of behalf of snapdeal. .Everytime I ask for my refund since 50+ days and I get a reply saying “we sincerely apologise for the inconvenience and that we have registered the complain.if you have any query please write to us at [protected]@snapdeal .com”.and have sent many of mails . But never solve the complain and I have been receiving the same reply since a month mean if you will do not mean the apologise then why do you”ll apology. My order number is [protected], Complain Ticket No. : 9534745/[protected].
Snapdeal.com Reviews & Complaints
had ordered a INTEX AQUA 3 G mobile of 3 pieces and requested to refund all 3 pieces because of Fault. Refund amount of 2 pieces not being given to me, whether I have submitted Collection Receipt of their courier partner of behalf of snapdeal. .Everytime I ask for my refund since 50+ days and I get a reply saying “we sincerely apologise for the inconvenience and that we have registered the complain.if you have any query please write to us at [protected]@snapdeal .com”.and have sent many of mails . But never solve the complain and I have been receiving the same reply since a month mean if you will do not mean the apologise then why do you”ll apology. My order number is [protected], Complain Ticket No. : 9534745/[protected].
Snapdeal.com Reviews & Complaints
Hello, I bought one Vguard Stabilizer from Snapdeal.com and here i listed the things happened on this sale. Stage 1 : I ordered the product on 22-02-2015 Stage 2: They sent product on the same day ( it”s not a problem ) Stage 3: Bluedart delivered the product on 01-03-2015 Stage 4: I received the product as damaged condition ( Here i attached the product images ) Stage 5: I asked the snapdeal.com to retake product and give my money back. They mentioned that send the product to Chennai office. So i decided to go bluedart and shipped the product to Snapdeal.com chennai office. Stage 6: Here i got disappointed with Bluedart courier. I gave the correct address ( The address which i get a pdf document from Snapdeal.com ) Stage 7: Now it”s 4th day still they couldn”t deliver the product. You can see the attachment. I have some questions for Snapdeal.com and Bluedart. If snapdeal.com give wrong pin code then why Bluedart take the product from me? If Bluedart is right then why Snapdeal.com give me the wrong pin? So guys please be careful from Snapdeal.com and Bluedart service. I have all evidence for this issue. Attachment Details : 1.Product images 2.Courier tracking
Snapdeal.com Reviews & Complaints
Hello, I bought one Vguard Stabilizer from Snapdeal.com and here i listed the things happened on this sale. Stage 1 : I ordered the product on 22-02-2015 Stage 2: They sent product on the same day ( it”s not a problem ) Stage 3: Bluedart delivered the product on 01-03-2015 Stage 4: I received the product as damaged condition ( Here i attached the product images ) Stage 5: I asked the snapdeal.com to retake product and give my money back. They mentioned that send the product to Chennai office. So i decided to go bluedart and shipped the product to Snapdeal.com chennai office. Stage 6: Here i got disappointed with Bluedart courier. I gave the correct address ( The address which i get a pdf document from Snapdeal.com ) Stage 7: Now it”s 4th day still they couldn”t deliver the product. You can see the attachment. I have some questions for Snapdeal.com and Bluedart. If snapdeal.com give wrong pin code then why Bluedart take the product from me? If Bluedart is right then why Snapdeal.com give me the wrong pin? So guys please be careful from Snapdeal.com and Bluedart service. I have all evidence for this issue. Attachment Details : 1.Product images 2.Courier tracking
Snapdeal.com Reviews & Complaints
Hello, I had done online shopping with Snapdeal.com and made online payment by Net banking. I have 2 complaints to be registered for two different order. First order was placed on 23rd May 2013 ( order no:[protected]) which included three women tops. Only one out of three was good and other two were not the products I had asked for so I had to return it. First I got the refund in the form of SD cash which means kind of vouchers (soft cash) which I can use for next shopping which means if I want anything I had to shop with them only forcefully to get my money back. I felt my money was blocked due to this so I asked them to refund it in the form of money back into my account but till date I have not received it. Every time I call customer care ([protected]) I get to hear common dialogue ” the refund has been initiated 3 days ago and will take 4-5 days to reflect in you account”. I got a mail first mail from them on 3rd July saying refund has been initiated and till date I did not get any refund. Even after more than 20 days I did not get it. I get to hear different things every time I call them. 2 days ago one customer care executive even told me that refund is already done and I should contact my bank. When I asked for transaction no by which they have transferred they failed to do it. I even mailed to CEO ( Kunal Bahl) of Snapdeal so many time but no response from him. Second order (order no:[protected]) was placed on 4th June immediately after first without the knowledge that my money will be blocked in future and before receiving the products of my earlier products. Both the products of that order were wrong and I wanted to return it. After telling them again and again on 18th July ( more than a month) the product was return picked by them. In spite of telling them I do not want SD cash they have put SD cash for one product and no news about other product. I want my money of both order ( Rs 750 + Rs 600) to be refunded to me in the form of money back into my account.I know its not a big amount but its my hard e! arned. I will prefer giving it to poor people rather than cheaters. Its my money and i do not want to be cheated. I would be obliged if you help in getting my money back. comlplain no: 2333343, 2371667, 2333343, 2232857, 2232851, Regards Sangeeta Naik [protected]
Snapdeal.com Reviews & Complaints
Hello, I had done online shopping with Snapdeal.com and made online payment by Net banking. I have 2 complaints to be registered for two different order. First order was placed on 23rd May 2013 ( order no:[protected]) which included three women tops. Only one out of three was good and other two were not the products I had asked for so I had to return it. First I got the refund in the form of SD cash which means kind of vouchers (soft cash) which I can use for next shopping which means if I want anything I had to shop with them only forcefully to get my money back. I felt my money was blocked due to this so I asked them to refund it in the form of money back into my account but till date I have not received it. Every time I call customer care ([protected]) I get to hear common dialogue ” the refund has been initiated 3 days ago and will take 4-5 days to reflect in you account”. I got a mail first mail from them on 3rd July saying refund has been initiated and till date I did not get any refund. Even after more than 20 days I did not get it. I get to hear different things every time I call them. 2 days ago one customer care executive even told me that refund is already done and I should contact my bank. When I asked for transaction no by which they have transferred they failed to do it. I even mailed to CEO ( Kunal Bahl) of Snapdeal so many time but no response from him. Second order (order no:[protected]) was placed on 4th June immediately after first without the knowledge that my money will be blocked in future and before receiving the products of my earlier products. Both the products of that order were wrong and I wanted to return it. After telling them again and again on 18th July ( more than a month) the product was return picked by them. In spite of telling them I do not want SD cash they have put SD cash for one product and no news about other product. I want my money of both order ( Rs 750 + Rs 600) to be refunded to me in the form of money back into my account.I know its not a big amount but its my hard e! arned. I will prefer giving it to poor people rather than cheaters. Its my money and i do not want to be cheated. I would be obliged if you help in getting my money back. comlplain no: 2333343, 2371667, 2333343, 2232857, 2232851, Regards Sangeeta Naik [protected]
Snapdeal.com Reviews & Complaints
Hello. I have purchased a memory card from SnapDeal online store and two hours later asked them to cancel my order. I just found a better deal on other website and ordered from there. SnapDeal support said he cancelled my order and I was promised a refund. I did not get my money and each time I contact SnapDeal I get nothing but empty promises! Please, I need to know when I will get my refund.
Snapdeal.com Reviews & Complaints
Hello. I have purchased a memory card from SnapDeal online store and two hours later asked them to cancel my order. I just found a better deal on other website and ordered from there. SnapDeal support said he cancelled my order and I was promised a refund. I did not get my money and each time I contact SnapDeal I get nothing but empty promises! Please, I need to know when I will get my refund.
Snapdeal.com Reviews & Complaints
Hi All concerned, Want to highlight you a incident which changed my mind completely towards snap deal. I have purchased vans shoes from your website([protected] Sub Order Number). Quality of shoes is very poor([protected] Ticket Number). Same product i have user for almost a year which was from FLIP KART. I never faced any problem with that product. same product which i have purchased from you guys really causing pain in my ###. it is a cheap quality product. I know there is policy of return and exchange with in 7 days but how come i know with in 7 day that this product is good or bad. until or unless i use it. I trusted you and now i am feeling like i am cheated. I AM NOT ASKING FOR REFUND BUT THERE SHOULD BE SOMETHING THAT YOU CAN DO. I AM SO FRUSTRATED WITH THIS PURCHASE AND SUPPORT AND RESPONSE FROM YOU. Hopefully this is the right place to escalate this and i will get a fair support. Believe me guys i don”t want to take this to consumer court but you forcing me to do this with your support and behavior.
Snapdeal.com Reviews & Complaints
Hi All concerned, Want to highlight you a incident which changed my mind completely towards snap deal. I have purchased vans shoes from your website([protected] Sub Order Number). Quality of shoes is very poor([protected] Ticket Number). Same product i have user for almost a year which was from FLIP KART. I never faced any problem with that product. same product which i have purchased from you guys really causing pain in my ###. it is a cheap quality product. I know there is policy of return and exchange with in 7 days but how come i know with in 7 day that this product is good or bad. until or unless i use it. I trusted you and now i am feeling like i am cheated. I AM NOT ASKING FOR REFUND BUT THERE SHOULD BE SOMETHING THAT YOU CAN DO. I AM SO FRUSTRATED WITH THIS PURCHASE AND SUPPORT AND RESPONSE FROM YOU. Hopefully this is the right place to escalate this and i will get a fair support. Believe me guys i don”t want to take this to consumer court but you forcing me to do this with your support and behavior.
Snapdeal.com Reviews & Complaints
Hi All I have placed an order on snapdeal with order no. [protected] on 11th Jan 2015. It was estimated to be delivered on 17th January. On their tracking, it showed that it was Shipped on 13th Jan and returned back on 14th Jan. When I called the customer care, they said it was due to the problem with Courier people it was returned. I logged complaint with them on 17th January with complaint number [protected]. They said that they will be reshipping the order. But it is 20th Januray now and they have no information of when it will be shipped. They are saying that please wait for sometime. This is disgusting, first of all the order was returned with no reason as they are not able to tell any reason that why it was returned. Then after so many days, still they have not shipped and not able to tell that when it will be shipped. This is very frustating as they should atleast give some information or probable date to ship or delivered. I want to have my money returned back and cancel the order but that also is not being allowed from them. Please either deliver it asap or cancel my order. [protected]
Snapdeal.com Reviews & Complaints
Hi All I have placed an order on snapdeal with order no. [protected] on 11th Jan 2015. It was estimated to be delivered on 17th January. On their tracking, it showed that it was Shipped on 13th Jan and returned back on 14th Jan. When I called the customer care, they said it was due to the problem with Courier people it was returned. I logged complaint with them on 17th January with complaint number [protected]. They said that they will be reshipping the order. But it is 20th Januray now and they have no information of when it will be shipped. They are saying that please wait for sometime. This is disgusting, first of all the order was returned with no reason as they are not able to tell any reason that why it was returned. Then after so many days, still they have not shipped and not able to tell that when it will be shipped. This is very frustating as they should atleast give some information or probable date to ship or delivered. I want to have my money returned back and cancel the order but that also is not being allowed from them. Please either deliver it asap or cancel my order. [protected]
Snapdeal.com Reviews & Complaints
Hi I have placed an order on 05 apr 2015 order no. [protected] for hero double suspension bicycle, so on 11. 04. 15 item was delivered and when i opened the package i was shocked as they have delivered wrong item like cycle exerciser, i never expected that snapdeal people will do such a blunder mistake beware ofsnapdeal friends before ordering any product and customer care response was poor if comapre with flipkart beter you go with flipkart, i dont know whether my complaint is going to solved or not even there is no other contact information to escalate the issue it seems this people do not have such system poor show by snapdeal
Snapdeal.com Reviews & Complaints
Hi I have placed an order on 05 apr 2015 order no. [protected] for hero double suspension bicycle, so on 11. 04. 15 item was delivered and when i opened the package i was shocked as they have delivered wrong item like cycle exerciser, i never expected that snapdeal people will do such a blunder mistake beware ofsnapdeal friends before ordering any product and customer care response was poor if comapre with flipkart beter you go with flipkart, i dont know whether my complaint is going to solved or not even there is no other contact information to escalate the issue it seems this people do not have such system poor show by snapdeal
Snapdeal.com Reviews & Complaints
Hi Kunal, I am writing this email to express my sadness and frustration towards the services offered by your company…not only the delivery turned out to be unpleasant but the customer services of your company has certainly changed my perception about your C-sat fundas… Order Id- [protected] Complaint Id- 9531220 Item Ordered- a nova rotimaker Item received- an eagle product Amount paid- Rs. 1500/- Reasons for my exasperation n agitation are: 1. Incorrect product delivery 2. No empathy 3. Cust service reps are only busy in reiterating the policies and processes instead of prioritizing the concern. 4. If asked to transfer calls to sup then its a long hold ALWAYS !! The agent i spoke last was so arrogant and rude…i mean.. Is he nuts or if the training and quality team of Snapdeal consists of bunch of fools who cud not evn impart the right skills to him??????? Being a working person I REALLY DONOT HAVE TIME TO CALL YOUR TEAM AGAIN AND AGAIN AND REQUEST THEM TO EXPEDITE THE PROCESS OF DELIVERY FOR THE RIGHT PRODUCT !! This insane guy didnt evn hesitate in saying “we have not done it deliberately”…HOW CAN YOUR TEAM BE THIS UNPROFESSIONAL AND CASUAL TOWARDS THE BLUNDERS??? I had ordered it for some reason but your company has spoiled the interest and everything… I donot know when i will be getin my product BUT YOU HAVE LOST A CUSTOMER FOR THE LIFETIME AND ALSO I WILL BE RESTRICTING EVERY1 IN MY CIRCLE FROM SHOPPIN FROM YOU GUYS IN FUTURE !!! Being into this industry one needs to be quick and courteous in keeping their customers happy…and your work is customer dependent only…Customers have so many options TO SHOP…SO VALUE THEM !! Hope my this letter to you will help me in getting my product cz you being my last hope now…
Snapdeal.com Reviews & Complaints
Hi Kunal, I am writing this email to express my sadness and frustration towards the services offered by your company…not only the delivery turned out to be unpleasant but the customer services of your company has certainly changed my perception about your C-sat fundas… Order Id- [protected] Complaint Id- 9531220 Item Ordered- a nova rotimaker Item received- an eagle product Amount paid- Rs. 1500/- Reasons for my exasperation n agitation are: 1. Incorrect product delivery 2. No empathy 3. Cust service reps are only busy in reiterating the policies and processes instead of prioritizing the concern. 4. If asked to transfer calls to sup then its a long hold ALWAYS !! The agent i spoke last was so arrogant and rude…i mean.. Is he nuts or if the training and quality team of Snapdeal consists of bunch of fools who cud not evn impart the right skills to him??????? Being a working person I REALLY DONOT HAVE TIME TO CALL YOUR TEAM AGAIN AND AGAIN AND REQUEST THEM TO EXPEDITE THE PROCESS OF DELIVERY FOR THE RIGHT PRODUCT !! This insane guy didnt evn hesitate in saying “we have not done it deliberately”…HOW CAN YOUR TEAM BE THIS UNPROFESSIONAL AND CASUAL TOWARDS THE BLUNDERS??? I had ordered it for some reason but your company has spoiled the interest and everything… I donot know when i will be getin my product BUT YOU HAVE LOST A CUSTOMER FOR THE LIFETIME AND ALSO I WILL BE RESTRICTING EVERY1 IN MY CIRCLE FROM SHOPPIN FROM YOU GUYS IN FUTURE !!! Being into this industry one needs to be quick and courteous in keeping their customers happy…and your work is customer dependent only…Customers have so many options TO SHOP…SO VALUE THEM !! Hope my this letter to you will help me in getting my product cz you being my last hope now…
Snapdeal.com Reviews & Complaints
Hi Purchased 2 corded telephone from snapdeal in 1st week of December but i received both the products damaged and I initiated the return of product on the same day I received delivery but after 15 days return of product happen and still after return from more then 10 day I am waiting for my money back or correct product to receive… My order number is :[protected] And Return pickup id is : [protected] And when call customer care they all are donkey sitting to take your call. I Must say NEVER BUY PRODUCT FROM SNAPDEAL. Thanks Sunny
Snapdeal.com Reviews & Complaints
Hi Purchased 2 corded telephone from snapdeal in 1st week of December but i received both the products damaged and I initiated the return of product on the same day I received delivery but after 15 days return of product happen and still after return from more then 10 day I am waiting for my money back or correct product to receive… My order number is :[protected] And Return pickup id is : [protected] And when call customer care they all are donkey sitting to take your call. I Must say NEVER BUY PRODUCT FROM SNAPDEAL. Thanks Sunny
Snapdeal.com Reviews & Complaints
Hi Snapdeal, With great ordeal and anger I am expressing my feeling regarding snapdeal services on this forum.I bought this product – Wake Up Competition Gray Striped Zipper Sweatshirthttp://www.snapdeal.com/product/wake-up-competition-gray-striped/1388309675on 8th july and I wasnt happy with the product hence I arranged for its return. I have had the product returned with your courier partner nuvo ex pune on 11th july 2014.since then I have been chasing you guys like dogs to get my money refunded.And also I would like to mention what answer I always get when I call your help-desk.It is – “Sir we are still awaiting delivery from our courier partners”Please explain it to me how much does it take to have the product returned from the courier team.Its definitely not 2month :@Also I have been promised numerous times that I will be getting a callback and assured my money will be refunded in 1-2 days.They have even give me this complaint no.- 7769395 Please spare me, I am done with all the fake promises.If anyone is looking to this post from snapdeal team, I am humbly requesting to look into this matter and get my money refunded ASAP. ThanksAnkur
Snapdeal.com Reviews & Complaints
Hi Snapdeal, With great ordeal and anger I am expressing my feeling regarding snapdeal services on this forum.I bought this product – Wake Up Competition Gray Striped Zipper Sweatshirthttp://www.snapdeal.com/product/wake-up-competition-gray-striped/1388309675on 8th july and I wasnt happy with the product hence I arranged for its return. I have had the product returned with your courier partner nuvo ex pune on 11th july 2014.since then I have been chasing you guys like dogs to get my money refunded.And also I would like to mention what answer I always get when I call your help-desk.It is – “Sir we are still awaiting delivery from our courier partners”Please explain it to me how much does it take to have the product returned from the courier team.Its definitely not 2month :@Also I have been promised numerous times that I will be getting a callback and assured my money will be refunded in 1-2 days.They have even give me this complaint no.- 7769395 Please spare me, I am done with all the fake promises.If anyone is looking to this post from snapdeal team, I am humbly requesting to look into this matter and get my money refunded ASAP. ThanksAnkur
Snapdeal.com Reviews & Complaints
Hi, I a placed a order on Sun, 24 Apr, 2016 (Order ID -[protected], Suborder Id: [protected]) While tracking the same order in snapdeal website and your courier partner website I didn”t get any information regarding delivery of this product. when I contacted courier service GATI DKT over phone they told that product will be delivered to me on 6th of May but as per expected delivery it should be reached to me with in 28th of april to 30th of april. I have placed this order because of expected delivery date (30th april) but till now its not reached to me and I didn”t get proper information regarding delivery of this product. I am attaching the snapshots what shown to me in snapdeal and GATI DKT website from last 6 day”s and expecting necessary action should be taken to resolve my problem . contact number:[protected] my contact number:[protected](Birendra kumar Bindhani)
Snapdeal.com Reviews & Complaints
Hi, I a placed a order on Sun, 24 Apr, 2016 (Order ID -[protected], Suborder Id: [protected]) While tracking the same order in snapdeal website and your courier partner website I didn”t get any information regarding delivery of this product. when I contacted courier service GATI DKT over phone they told that product will be delivered to me on 6th of May but as per expected delivery it should be reached to me with in 28th of april to 30th of april. I have placed this order because of expected delivery date (30th april) but till now its not reached to me and I didn”t get proper information regarding delivery of this product. I am attaching the snapshots what shown to me in snapdeal and GATI DKT website from last 6 day”s and expecting necessary action should be taken to resolve my problem . contact number:[protected] my contact number:[protected](Birendra kumar Bindhani)
Snapdeal.com Reviews & Complaints
Hi, I have purchased an HP laptop from snapdeal. But there was some hardware issue in that laptop so the snapdeal people asked me to get DOA letter from HP for replacement from snapdeal”s end. I send DOA letter to snapdeal and they took back the laptop. But its 15 days passed still I didnt get the replacement. Now I have asked them to refund my money. But I dont know what they are doing. They never update me whats going on and why they are delaying. I have to always call them and ask. They still didnt initiate my refund. Please help.
Snapdeal.com Reviews & Complaints
Hi, I have purchased an HP laptop from snapdeal. But there was some hardware issue in that laptop so the snapdeal people asked me to get DOA letter from HP for replacement from snapdeal”s end. I send DOA letter to snapdeal and they took back the laptop. But its 15 days passed still I didnt get the replacement. Now I have asked them to refund my money. But I dont know what they are doing. They never update me whats going on and why they are delaying. I have to always call them and ask. They still didnt initiate my refund. Please help.
Snapdeal.com Reviews & Complaints
Hi, I ordered a Micromax 50C3600 FHD / 50C7550 FHD 127 cm (50) Full HD LED Television With 1 + 2 Year Extended Warranty which they delivered a Damaged product, after that i returned back on 1st week of March and asked for the Refund but till now Refund is not credited to my account and when ever i call the customer care they will tell that it will be resolved and refund will be credited soon. Order ID: [protected] Suborder Id: [protected] Amount is 29, 990 if i ask the customer care to send the email of the escalation they will say no and ask them to give to your manager they will say No. i am feed up with snapdeal. i will wait till today to resolve the issue, if it do not get resolved then i will go for consumer court. Never buy products in Snapdeal. they are fake. thank you suhas GM [protected]
Snapdeal.com Reviews & Complaints
Hi, I ordered a Micromax 50C3600 FHD / 50C7550 FHD 127 cm (50) Full HD LED Television With 1 + 2 Year Extended Warranty which they delivered a Damaged product, after that i returned back on 1st week of March and asked for the Refund but till now Refund is not credited to my account and when ever i call the customer care they will tell that it will be resolved and refund will be credited soon. Order ID: [protected] Suborder Id: [protected] Amount is 29, 990 if i ask the customer care to send the email of the escalation they will say no and ask them to give to your manager they will say No. i am feed up with snapdeal. i will wait till today to resolve the issue, if it do not get resolved then i will go for consumer court. Never buy products in Snapdeal. they are fake. thank you suhas GM [protected]
Snapdeal.com Reviews & Complaints
Hi, i selected Micromax Bolt X088 (Color: White) but i received in black color. I always trust on Snap Deal that Snap Deal will never cheat to people, But its just unbelievable for me that whatever i ordered its mismatching from origin.I don’t what But i want the original product what i have ordered. Thanks & Regards Mukesh Roy
Snapdeal.com Reviews & Complaints
Hi, i selected Micromax Bolt X088 (Color: White) but i received in black color. I always trust on Snap Deal that Snap Deal will never cheat to people, But its just unbelievable for me that whatever i ordered its mismatching from origin.I don’t what But i want the original product what i have ordered. Thanks & Regards Mukesh Roy
Snapdeal.com Reviews & Complaints
Horrible service provided by snap deal. The product that I received was of a poor quality, I am not even complaining about it. I had returned the product on 20-11-2014 and next day I had called up your customer care and had told that I want the refund in my bank account. The executive told to send mail with details of my bank account. You can see the details in trail mail. I followed up with your customer care last week and the executive who attended the call told that refund is in process and would receive it in 4-5 working days. 2 days back when I again called up for the status the executive who attended the call told that my order is not cancelled and when I asked to transfer the call to manager. The manager gave me a response that my amount has been transferred to SD account, which I had never asked for. When I told him that I had asked to transfer it to my bank account and I had sent a mail regarding the same, he told that he dosent have any details about my bank account and I need to resend that mail again. This is real pathetic service provided by snap seal. I WANT MY MONEY TO BE TRANSFERRED TO MY ACCOUNT ASAP AND A CALL BACK REGARDING THE STATUS. Order No. [protected] Complaint No. [protected]
Snapdeal.com Reviews & Complaints
Horrible service provided by snap deal. The product that I received was of a poor quality, I am not even complaining about it. I had returned the product on 20-11-2014 and next day I had called up your customer care and had told that I want the refund in my bank account. The executive told to send mail with details of my bank account. You can see the details in trail mail. I followed up with your customer care last week and the executive who attended the call told that refund is in process and would receive it in 4-5 working days. 2 days back when I again called up for the status the executive who attended the call told that my order is not cancelled and when I asked to transfer the call to manager. The manager gave me a response that my amount has been transferred to SD account, which I had never asked for. When I told him that I had asked to transfer it to my bank account and I had sent a mail regarding the same, he told that he dosent have any details about my bank account and I need to resend that mail again. This is real pathetic service provided by snap seal. I WANT MY MONEY TO BE TRANSFERRED TO MY ACCOUNT ASAP AND A CALL BACK REGARDING THE STATUS. Order No. [protected] Complaint No. [protected]
Snapdeal.com Reviews & Complaints
I am extremely disappointed with this website. I was a first time customer and will never buy from them again. I have ordered a laptop from this website http://www.snapdeal.com and it was present for my son. Laptop arrived in a timely manner but screen was damaged. When I contacted customer service they said they’ll resolve my issue as soon as possible but did nothing to help me. In the end I just wasted more money on fixing the screen. Very poor service and bad quality products.
Snapdeal.com Reviews & Complaints
I am extremely disappointed with this website. I was a first time customer and will never buy from them again. I have ordered a laptop from this website http://www.snapdeal.com and it was present for my son. Laptop arrived in a timely manner but screen was damaged. When I contacted customer service they said they’ll resolve my issue as soon as possible but did nothing to help me. In the end I just wasted more money on fixing the screen. Very poor service and bad quality products.
Snapdeal.com Reviews & Complaints
I bought a new mobile from SnapDeal, which was not working fine and within 3 days I returned them there product. I requested them to refund the money which i paid them on March, rupees 6288/-. Till today they were saying only one thing ” Your payment request has been initiated and you can get the amount refund in 4 working days” as soon 4 working days completed, again they were initiating the payment request. This was happening from March 31st 2015 till today April 28 2015. I don”t know whether this people refund the customer money or not??? and other than this they also asked me to share my BANK STATEMENT, I sent them my confidential bank statement as they requested. But they didn”t refund my money. SNAPDEAL PROVIDING A WORST SERVICE. Item name-Micromax Canvas Doodle 3 A102 with 8 GB ROM White Suborder No.[protected] Ticket No.[protected] Refund Mode –
Snapdeal.com Reviews & Complaints
I bought a new mobile from SnapDeal, which was not working fine and within 3 days I returned them there product. I requested them to refund the money which i paid them on March, rupees 6288/-. Till today they were saying only one thing ” Your payment request has been initiated and you can get the amount refund in 4 working days” as soon 4 working days completed, again they were initiating the payment request. This was happening from March 31st 2015 till today April 28 2015. I don”t know whether this people refund the customer money or not??? and other than this they also asked me to share my BANK STATEMENT, I sent them my confidential bank statement as they requested. But they didn”t refund my money. SNAPDEAL PROVIDING A WORST SERVICE. Item name-Micromax Canvas Doodle 3 A102 with 8 GB ROM White Suborder No.[protected] Ticket No.[protected] Refund Mode –
Snapdeal.com Reviews & Complaints
I have been same experience with this crap logistic service of snapdeal velex logistic . I have placed order on 17th december after that this velex are showing same progress status for my shipment and still I m not getting my order. I mailed this problem so many times to snapdeal but your support guys are replying same messege to me, this is really [censored] except you ask your courier partner regarding my order you are replying same to me. Even I called many time to this velex logistic but nobody picked up and today I was shocked that I called to bombay office of this velex logistic as snapdeal provided to me but someone picked my phone and kept reciever aside after that I tried so many times but got busy tone. This was really frustrating that you behaving with your customer. I am not expecting this from you snapdeal.
Snapdeal.com Reviews & Complaints
I have been same experience with this crap logistic service of snapdeal velex logistic . I have placed order on 17th december after that this velex are showing same progress status for my shipment and still I m not getting my order. I mailed this problem so many times to snapdeal but your support guys are replying same messege to me, this is really [censored] except you ask your courier partner regarding my order you are replying same to me. Even I called many time to this velex logistic but nobody picked up and today I was shocked that I called to bombay office of this velex logistic as snapdeal provided to me but someone picked my phone and kept reciever aside after that I tried so many times but got busy tone. This was really frustrating that you behaving with your customer. I am not expecting this from you snapdeal.
Snapdeal.com Reviews & Complaints
I have order for 2 door wardrobe and get another free (order no.[protected]) . Before placing the order I confirmed with Snapdeal that whether the product will be delivered as per Image or as per Technical Specification because both the dimensions are different. They confirm me that it will be as per technical specification I received order after 1 month which was per image (wrong dimension). I again called up for the replacement and they again confirmed me that It will be as per technical specification. I again received the product after 1 month with wrong dimension. I am really frustrated with this. From past 10 days 75 kg product is lying at my home, packed and I am now they are stating that it was their error. What I want now, either I should receive the same product with dimension as per technical specification or refund me double the amount what I have paid.
Snapdeal.com Reviews & Complaints
I have order for 2 door wardrobe and get another free (order no.[protected]) . Before placing the order I confirmed with Snapdeal that whether the product will be delivered as per Image or as per Technical Specification because both the dimensions are different. They confirm me that it will be as per technical specification I received order after 1 month which was per image (wrong dimension). I again called up for the replacement and they again confirmed me that It will be as per technical specification. I again received the product after 1 month with wrong dimension. I am really frustrated with this. From past 10 days 75 kg product is lying at my home, packed and I am now they are stating that it was their error. What I want now, either I should receive the same product with dimension as per technical specification or refund me double the amount what I have paid.