I had a horrible experience with one of the towing company lately and I would not recommend you guys to give it a visit. Snoork Towing is located in Monroe and claims to be responsive and deliver one of the quality services to their customers but since I have dealt with them I can assure that they are not worthy of your time and money, and you will end up regretting it if you ever decide to do business with them. I am not a person who usually likes to write reviews about a company but since I was treated badly by them, it forced me to write it. My engine got seized on the main highway and wanted to get my car tow to my house so I decided to call Snoork Towing to get the things done for me. My call was received by one of the rudest customer service guys who had no idea how to behave with their customers and can’t even understand properly what I was saying. I told the guy that the pickup location on which he told me that they would be there in 10 minutes. I waited for around 2 hours and still, there were no signs of them after which I called them again and got to know that he had noted the wrong location and that’s the reason of delay. I had to wait another half an hour until their truck arrived. I had to say it turned out to be a misery for me dealing with such people who don’t know how to value their customers. The truck then towed my car and tried to take a long route instead of the short one just to make some extra amount of money. I was furious with this behavior but the driver was least bothered to listen to any of my concern. The driver was unprofessional as he was driving recklessly which left bold scratches and marks on my car. The company denied paying for the loss which they had done to my car and on top of that also charged me a higher fee for towing my car. I told them it was not my decision to take the long route but the driver was the one who decided to go on with it. I asked them to get me in touch with their manager so that I can discuss the issue with him. Their manager was the worst of them all as he was arrogant and told me that if I am not going to pay the amount which they asked me for, then I would not be able to take my car back. He didn’t even apologize to me nor even offer me the discount for the loss which they had done to me. My car was in a terrible condition after it was towed by them because of the reckless driving by their driver, I do not wish to visit this place again nor am I going to suggest it to anyone.
This complaint and/or review was posted on HolySmoke.org on 20:06 pm, September 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/snoork-towing/.
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