Below is the first e-mail I sent to Soda Club. Sometime before sending this e-mail, I had called Soda Club and spoke with Amy, a company representative, to get an address for returning empty bottles. She did send me an e-mail providing the return address. She did not mention that there would be no refund of my deposit. Every store clerk I dealt with at Bartell’s, Costco, etc., referred to the $25.00-$30.00 charge for the replacement bottle as a deposit in addition to the cost of the refill charges. I cannot find a copy of the e-mail from Amy in which she provided the return address. As note, I spent an additional $27.00 on postage to return the empty bottles. This is all the further relevant information I possess. To: Amy Soda Club Rep Dec 13 at 9:16 AM Amy, Sometime ago, I returned three (3) 130 litre Soda Club CO2 bottles to you. I spent US$27.00 on postage alone. I have heard nothing since. My intent was to get a refund of the deposit on the CO2 bottles and perhaps even be reimbursed for the postage I paid to return them. When I started with Soda Club, one could return bottles to any outlet that handled Soda Club products. Eventually, that policy changed so that dealers would only accept empty bottles as exchanges for fully charged bottles. That is why I returned the extra bottles I had accumulated to you.
This complaint and/or review was posted on HolySmoke.org on 23:05 pm, July 09, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sodastream-review/.
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