SoftBank Group Corporation

SoftBank Group Corporation Reviews & Complaints

Reviews: 2


Total views: 4183

Published: 04 January 2020

Posted by: Sundar K

Hello, I was in Tokyo, Japan from July 2010 to April 2011. I got a post-paid mobile connection with SoftBank Mobile from Sep 2010 onwards and my mobile number is 080 [protected]. Initially I have given my ICICI credit card for bill payment as I didnt have local savings account. For the first month bill – SoftBank deducted Rs.19, 473.18/- from my credit card. The actual bill in Yen is 33, 976.00/-. However, they sent me the same bill to my Tokyo home address somewhere in Dec 2010. I was not aware that it was of same month’s bill and I paid the same at local convenience store. This resulted in double payment.I realized the double payment later at some point in Jan ’11 and started talking with SoftBank. Seems like SoftBank recieved an instruction/memo from ICICI bank in Dec 2010 asking them to cancel that transaction. Hence they sent me the same bill to my home address. They also claim that they have explained the same in that bill, since everything is in Japanese language, I didnt understand. From subsequent month onwards, SoftBank started deducting the bill amount from my Shinsei bank savings account as per my standing instructions. I got my savings account by that time. Is it possible to check : a) Whether the SoftBank has recieved double payment from me? b) Whether the SoftBank can provide any proof which shows that they didnt recieve the amount from ICICI credit card? Thanks Sundar.

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