Sony Corporation of America

Consumer Reviews and Complaints

1. 

   I ordered a Sony Xperia Z Ultra

   (1)

   I ordered a Sony Xperia Z Ultra which cost me $435.00. On the same day I received the phone I called Sonystore at 877-865-7669 that I would like to return the product. Sony customer service told me I would have to pay a restocking fee of 15% and pay for the shipping of the product to their return center. The toal cost of this exercise would be approximately an $80.00 loss to me! I would expect that A World renown company like Sony would be up front and honest about their return policy. The use the word “MAY” and not “shall” to give the impression that it might not be applied to a product. They use their discretion after the purchase to decide what “MAY” be charged a restocking fee or not. So how does a customer know that Sony MAY charge them a restocking fee? Sony should be ashamed!!! For a large corporation with a known reputation to start taking advantage of innocent americans and exploiting them with this draconian 15% charge is unprofessional and toatally bad business practice. Below is their Dracionian Policy satating that SONY MAY Apply a 15% restocking fees. LET the World know that SONY has become a “STREET” company applying “STREET” sales tactics to cheat unsuspecting good Americans!!! SONY Refund POLICY…Note 15% RESTOCKING FEE MAY BE APPLIED Sony will process your refund to the original form of payment. For cash refunds greater than $500.00 a corporate check will be mailed to the customer address. Please allow 14 days for processing from refund date. Shipping and handling is non-refundable. 15% restocking fees may apply. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care within 30 days. Rev. 06/2014

   By Modesto Mennie

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2. 

   Sony playstion received my game system april1,sony

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   Sony playstion received my game system april1,sony says 7 to 10 days turnaround time on repairs, ive paid up front but now 50 days 4 supervisors later still no system. Ive received about 8 emails from playstion telling me my box is on the way dates from 4/ 22/ 14 and another one on 5/9/14. Today is 5/12/14 and the supervisor name rick , which happens to be the name of the last supervisor I spoke with.My suggestion to rick was just send me a new system it would be quicker. He says thats impossible. But if you like we can send your system back to you, I said to rick are you telling me my system has not even been repaired? He says my bad I made a mistake its been repaired . Well if its been fixed send it.please somebody help.

   By Hanna Rosenberry

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3. 

   In November 2013, I shipped my Sony

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   In November 2013, I shipped my Sony “”Flagship”” SCD-1, SACD player to Sony’s repair facility in Laredo Texas per phone instructions given to me by Sony representatives. I was quoted a repair price of $147.00. After several weeks and no word, I called the repair facility in Laredo Texas to find they had shipped the player back to me, had not looked at it at all, as it was over their 7 year deadline on repairs. I did not realize this before spending $80 plus dollars to ship this 70 pound player to them. According to Sony, at seven years, they stop carrying any parts for their products, including my $5,000.00 SCD-1 SACD player, which to me is certainly a reason to never purchase anything from Sony over a few hundred dollars, as they WiLL NOT repair it after seven years. Can you imagine how I felt, having a $5,000.00 piece of equipment this company would not even look at because it was over 7 years old! That was only the beginning of my problems. The problem I sent the player in for was it’s inability to load a standard red book CD 100% of the time, an intermittent problem. I obviously used the original box to send my player to Sony in Laredo Texas, and placed that box in a second box, as previously mentioned it is a 70 pound piece of equipment. I received the player back damaged on the top, deep digs in the aluminum top, scratches all over the side of the player, white debris all in the CD drawer, all over the spindle, and electronics, scratches on the drawer, amd tje sode scratches were terrible, as the repair facility threw my original box away, and used a light weight box and placed some light expandable foam in the box which a 70 pound player crushed to nothing. The player’s electric cord with exposed metal spades were placed on the side of the player, as was the batteries, and the heavy CD weight, and the remote control. The remote control was destroyed smashing against the player, the positive side of one battery was dented where it dug into the side of the player, and the spindle weight flew around in the box doing damage to the player. None of the accessories were locked down, but rather simply put on the side of the player, where they moved freely in a substandard box with substandard packing materials and badly damaged my SCD-1 SACD player. I was stopped dead at the National Customer Service level of Sony, and they have absolutely NO provisions to pay a customer when they damage a product, not even a $5,000.00 player. I mentioned sending a letter to the President of Sony at her home address in New York, and his response was, Sony security would then become involved.

   By Elisa Alban

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