Sorbet Group

Sorbet Group Reviews & Complaints

Reviews: 52


Total views: 4147

Published: 08 February 2018

Posted by: Sanjay Roopa

1 November 2017. No client number. I made a booking for myself for a Pedi at the Greenstone Mall Sorbet Dry Bar via telephone on the 28th October 2017. It was scheduled for 15:30 on the 1st November 2017. How ever, when I got to the branch I was informed that “they” were full and I must wait. It is totally unacceptable after making a booking so long in advance to be told this. I even got a SMS notification a day in advance to remind me of my appointment, only to be told they did NOT BOOK A SEAT only made an appointment. A business such as Sorbet should recognize the importance of time and schedules! The receptionist and therapist was apologetic how ever their only solution was for me to wait or come back another day. UNACCEPTABLE. HOW is it possible to allow bookings to be ignored and “walk in clients” take preference? I have been a regular customer but don”t feel like returning to Sorbet and this branch specifically!

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