Awful quality, product not as described and the company is refusing to refund. We ordered a 3D globe (www.soufeel.co.uk/photo-moon-lamp-custom-3d-photo-light-lamp-moon-love-you-touch-two-colors-15cm-20cm-available.html) in early February. Not only the item arrived in March, but the product is not 3D or at all as described. The customer service is refusing to refund, despite receiving the video and pictures of how far away the product is from what it is described and sold as. Instead of a 3D glove we received a cheap sphere with our picture stuck on top of it in approximate 5×3 cm size of space. The rest of the globe is bare, despite the website advertising it as 3D. PLEASE BEWARE The company attempts to convince customers that the photo they sent being of poor quality, despite the photo being in tact. Our photo’s actual size was 10.0MP 2736 x 3648 6.2 MB.
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This complaint and/or review was posted on HolySmoke.org on 20:01 pm, April 17, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/soufeel-jewellery/.
The reviews & complaints posted about Soufeel Jewellery was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Soufeel Jewellery as per Section 230 of the Communications Decency Act.
Soufeel Jewellery Reviews & Complaints
BEWARE !! Ordered the Moon globe on Dec 4 . Still have not received it .? I have emailed numerous times, finally they sent a tracking number, a week ago, but the item has not actually been mailed . This is ridiculous . I should have looked into the company more before I purchased . Buyer beware ! These people are obviously thieves that are getting away with stealing from consumers on a daily basis.
Soufeel Jewellery Reviews & Complaints
Could be wayyyyy better if they tried. I don”t know maybe other customers are satisfied and happy. Maybe I am the only one who didn”t like absolutely anything – from jewelry choice to customer service? (except for the website, it”s cool) Let me start. I bought Pink Butterflies Bracelet 180 dollars worth. Expensive, but still great. It arrived two months later. Only god knows how many times I called and how many emails I sent to them to find out where this expensive bracelet is. They didn”t help at all. One of the representatives was rude to me, which is absolutely inappropriate. Upon receiving I was disappointed again. Its quality was poor. What is a customer to do in the case like that? Who can tell me? Is it possible to return jewelry?
Soufeel Jewellery Reviews & Complaints
Despite placing my order on 25 October and paying extra for 7 day shipping I never received my order. I hadn’t received a confirmation email, so I messaged them to ask about it. I have sent several messages to customer service and every time I received the one and the same answer. They answered me with an auto reply messages stating they are very busy to respond and will contact me later. But they never contacted me and never replied to any of my emails. I send them emails everyday as I want my order! Stay away from this company!
Soufeel Jewellery Reviews & Complaints
Hello, I have ordered something 3 weeks ago and paid extra for delievery between 5-8 working days. It still hasn”t came and I haven”t had a response from the team. This is unacceptable as I need it next week for a funeral present. I am furious as I paid 12 pound extra so it came on time and no one is responding, I either want my item to arrive before Friday 12 October or a full refund as this is a gift that”s needed for then. I have spent 68 pound on this so it”s not something cheap. I”ll be looking forward to a response as soon as possible.
Soufeel Jewellery Reviews & Complaints
Hi I have called many times regarding my package that I have not received yet. My package order number is [protected]. The Postal Service said that they have sent it back to you guys but I have not received any kind of help in this situation. I have not received a refund and have still been charged for the item. This is very discouraging as a customer, for the customer service is very poor and has not been available at any time to help me. Please contact me back for this was a very expensive item and I would really like some assistance. It is concerning and I am not wanting to buy anything else in the future due to this bad customer service.
Soufeel Jewellery Reviews & Complaints
Hi, I bought some earrings yesterday 3/28/18 and received an email that I didn’t finish my order that I should go back and complete my order. I was also given 5% off if I complete the order. I went back and completed the order but won’t let me use my 5% off. I just checked my bank account and realized that both others went through. I need you to cancel one order and apply my 5% off one the order. Thank you. My name is Regina Opara. Email [protected]@yahoo.com
Soufeel Jewellery Reviews & Complaints
hi, i purchased these 2 items in october: www.soufeel.com/love-mom-rose-gold-charm-925-sterling-silver.html www.soufeel.com/exclusive-925-sterling-silver-basic-bracelet.html but unfortunately, 2 months after buying them, i started to feel really disappointed with the quality of both products, and here”s why: 1)the color of the small hearts dangling from the charm turned to a rusty silver color 2) the chain attached to the charm opened, which i realized when the charm fell off (but i still have it) 3) the lock of the bracelet turned to a rusty color as well. both products are supposed to be silver, which shouldn”t change colors, as well as the price of both products should imply that they are of an excellent quality (which they aren”t). I now feel like i had paid a great amount for a fake product.
Soufeel Jewellery Reviews & Complaints
High I ordered 18th December and I was told it was being made and being delivered 19th January but now it says order suspended but you have taken the money out my bank ? I didn”t want to cancel it but you have and took my money?? I”m finding it hard to even speak with some one to resolve this issue can you please contact me ASAP and let me know what”s going on as I have had enough frankly
Soufeel Jewellery Reviews & Complaints
I am very very very unhappy! Your company is a rip off! I payed for an expensive personalised wallet for Christmas and payed a lot for shipping and it said it should arrive on the 27th of December and still nothing I am very angry and need an answer ASAP. Such a scam and will never order from here again and will warn others off of it. It was a gift for my husband and he didn’t even get his gift on time. I need answers and I need it delivered to me immediately.
Soufeel Jewellery Reviews & Complaints
I bought 3 bracelets from soufeel.com. The bracelets were said to be worth $120.00 but were on sale for $39.00 for that one time. I thought the bracelets were pretty so I bought 3. The first time I wore one a little jewel on the end broke off. I was kind of mad, but sent them an email explaining the problem. They agreed in the email to give me a refund. I mailed the broken bangle back and have never heard from them since.
Soufeel Jewellery Reviews & Complaints
I bought a charm and oxidized and it also does not have the 925 stamp that is related to silver. I’m not happy with this charm and I think it needs to be replaced. I thought youre company was a serious one but from what I see I’m wrong. How is that my friend has the same charm and it’s alright and with the stamp on and mine oxidized? I’m hoping you take this very serious otherwise I’ll talk with all my frinds and make them not to but from you anymore.
Soufeel Jewellery Reviews & Complaints
i bought two charms to which both have came away from the ring and the other has a heart which has seperated i got these for my daughters birthday in july and she has only worn her bracelet 4 times ! the first charm has a sharpei which has came of the ring the other a heart which has seperated can you advise me on this please thanks i require you to repair or refund or i will go to consumer advise
Soufeel Jewellery Reviews & Complaints
I brought a necklace two weeks ago that’s said “Sergeline” on it and I never got it, I called and called, and you guys kept on saying leave a message which I did and my girl’s birthday was yesterday I couldn’t give her what she wanted. So I need to know when I am going to receive the stuff that I paid for because I need to give it to my girl by Monday
Soufeel Jewellery Reviews & Complaints
I contacted you yesterday, Nov.7th, 2017 at the time I couldn’t figure out how to put the safety Chain on the bracelet I’d ordered. I have resolved that issue. I apologize for that. But after I assembled the bracelet, charms and chain I realized there is a stone missing from the safety Chain. My order # is3010575978. I placed the order on Oct.15th . I received it on Oct. 26th. I never really looked at the product until yesterday. Since I had ordered as a gift for my daughter’s baby shower to be held this weekend. I would like to return this item SKY # GSF014B. The Crystal safety chain. And replace it with the lines knit safety chain.SKU GSFIOOI. Since this is a gift I don’t want to worry about another missing stone I would greatly appreciate hearing from you. I wanted my daughter to have this before the baby shower, but now am hoping to get it resolved before the birth of the baby. Sincerely, Evon Williams [protected]
Soufeel Jewellery Reviews & Complaints
I have been trying to speak to someone for over a week. I am very frustrated that after numerous fb message and emails no one has bothered to assist me. I ordered the produce tbe funds have been taken and i have reveived no confirmation or tracking number. It needs to be here soon and it is appearing that it wont. Address is 1 grantham walk nn189bw
Soufeel Jewellery Reviews & Complaints
I have been waiting on an order but still haven’t received any shipping updates when I haven’t received the item and it says it was supposed to be shipped on the 9th of this month, tried contacting them tons of times and they haven’t responded, the item was actually a gift for my mums birthday and it looks like I havent bothered buying anything since I haven’t received it
Soufeel Jewellery Reviews & Complaints
I have contacted soufeel on a number occasions with no reply I placed my order on 29th noveneber and have still not recived it I have also had no reply what so ever! My order number is [protected] My address is 73 moorcroft road M230np On the website it says overall I should of recived my order within 11 days I subited a complaint ticket on there website 3 times and each time being told I would recive a reply within 48 hours.. I have yet to receive any reply! I am extremely dsgusted with the service This was suppose to be my 3 year old daughters Christmas present to give to her dad.!
Soufeel Jewellery Reviews & Complaints
I have emailed numerous times about the fact they sent my order damaged, it looks as though the person making it just couldn’t be bothered and sent it as is, half of the image on my charm is broke off and I want a replacement!! It is ridiculous the customer service is useless. Will never buy again! Have used business before so they will lose a valued customer I will also tell everyone not to bother using this company as they obviously do not care about their customers.
Soufeel Jewellery Reviews & Complaints
I have ordered 2 of the iPhone 6 cases on December 14, 2018 and due to the difficulty of the phone sizes they have its hard to understand what sizes are which. I emailed twice to see if I am able to size it up to an iPhone 6s but they said I wasn’t able to due to personal reasons which I believe is stupid and I should be able to return and get the right size if not could I at least get my money back. Because Im not going to buy knew [censored]in cases and waste more money if I was unable to exchange them for the right size and your company just takes the money like nothing like either let me exchange them for the right size or give me my damn money back.
Soufeel Jewellery Reviews & Complaints
I have ordered from Soufeel, six times, I recently noticed a missing stone on one of the hearts, also one on the side, I would like this replaced, or a different charm I”m worried if I get the same one, this will happen again, I real out hope they can fix this problem, since I really like most the charms and would like to fill my bracelet up from charms from Soufeel
Soufeel Jewellery Reviews & Complaints
I have ordered things from Soufeel and never received what I paid for, but that was not the biggest problem. About two weeks after I paid for my items my credit card information got stolen and someone used my card and made several online purchases. I noticed that rather big amount of money disappeared from my card!! I wanted to get my money back so I went online and found their phone number but no one ever picked up! They also ignored all the messages I”ve sent them. Stay far away from Soufeel!
Soufeel Jewellery Reviews & Complaints
I have reached out multiple times. I ordered 12-9-18 my money was taken 12-11-18. I have YET to receive my package, an email saying the shipment was sent or a TRACKING NUMBER! I have called multiple times, left multiple messages and now I am MAD! Give me my items w/ expedition or a FULL REFUND!! NO.[protected] my number is(616) 291-2555 email Briah.[protected]@gmail.com. Briah Hight
Soufeel Jewellery Reviews & Complaints
I have received an email on 14/07/15 from this company claiming that I can claim a free bracelet with a coupon. The coupon is an attached microsoft word file and luckily outlook prevented me from downloading it, giving a message saying that it was infected with a virus. I have never purchased anything from Soufeel so they shouldn”t have my email address.
Soufeel Jewellery Reviews & Complaints
I have received my order today & it has arrived in a disgusting state! I looks as it’s 50 years old the outside of the locket is discoloured and marked! I have tried to call the number on the website however it isn’t in use! I had previously submitted a ‘ticket’ for a query relating to my delivery and account and 2 weeks on I haven’t received a response! Live chat is off line & im trying to submit another ticket however saying my details are incorrect!!!
Soufeel Jewellery Reviews & Complaints
I have to say that Soufeel is the worst company I have ever dealt with. Their customer service is absolutely unprofessional. When I checked their website I could not find a phone number, absolutely ridiculous! I sent over 30 messages and received no help! The worst part is that I still haven”t got any confirmation of purchase, no tracking number, even though I ordered three weeks ago! After they took my money they just disappeared. Absolutely terrible company, better avoid it and shop elsewhere.
Soufeel Jewellery Reviews & Complaints
I made a return and can”t get my money back. I can”t get anyone on the phone to talk about this problem. I”ve sent several emails and this problem is not being resolved. I have all paperwork, tracking numbers, emails and sku#s for each charm I returned. I will not stop till I get my money back. I will report to B.B. B and other place I can”t till this problem is resolved and an apology is made. Sincerely, Doreen Wieck [protected]
Soufeel Jewellery Reviews & Complaints
I ordered 10 bracelets from the website www.soufeel.com. All ten arrived in damaged condition. Almost all were out of 2 or 3 beads. It simply missed. Also one was totally torn. I sent emails to this company and complained, but everything was useless. The seller simply ignored all my complaints. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
Soufeel Jewellery Reviews & Complaints
I ordered 3 necklaces on 2/6/2019 and the website very clearly said it would take 7-10 days. The necklaces were gifts that I needed to have by 3/1/2019 so I ordered well within the timeframe. When I didn’t receive them in 7-10 business days, I called and left messages, sent emails and no one has responded. I received an email on 2/25/19 that they will be shipped to New Jersey in 2-4 business days, then another 4-6 business days to receive them. That is well beyond the 7-10 days promised on the website. Since then I’ve been calling, leaving messages and emailing with no helpful responses. My special occasion is now ruined because I ordered gifts from a website that said 7-10 days but now we see that is a lie. Nor are they willing to make the situation right by overnighting them or trying to get them to me in time. No one has even mentioned any type of refund. I can’t tell you how dissapointed I am because if I had known I wouldn’t get the gifts in time, I would have never ordered from Soufeel.
Soufeel Jewellery Reviews & Complaints
I ordered a bracelet with a picture of my late dad on it for my mum for Christmas, it arrived today and when I opened it there was no pic, it was like black on one side, when I placed the order u could see the picture of my dads face, it was fine when I place the order, I wouldn’t of ordered it if it turned out the way it did, u can’t see anything on bracelet, it was alot of money, I’ve message as soon as it arrived and not heard anything thing back, my dad died suddenly and mum was married to him for 40yrs and there looking into his death so you can imagine the disappointment and upset when I saw it. I would like my money back and a address to send the bracelet back to you, but I need that money back, I’ve been scammed before where I had to battle to get my money back I don’t want to have to do the same. Please can you sort this ASAP Thankyou Gemma heyes
Soufeel Jewellery Reviews & Complaints
I ordered a gold personalized name necklace on may 14th 2018 and it is now June 2nd 2018. I was informed my order would be here in 10-15 days but it still has not came in. If I do not get my order in the next five days I want a refund for my money. I am very disappointed with your company. If I do not get my item or money back I will file a report to have your company shut down. Thank you.
Soufeel Jewellery Reviews & Complaints
I ordered a necklace 2 months ago and I still have not received it !!! I’m very upset and I want my money back NOW ! Order # [protected] my phone number is([protected]. Email: [protected]@icloud.com I want my refund NOW ! I have been waiting too long. And I have been calling everyday ! The phone recording says call between 9am-6pm and I call EVERYDAY between those times and the recording still says “no one is Available to take my call”
Soufeel Jewellery Reviews & Complaints
I ordered a necklace ordered a necklace on soufeel about 3 weeks ago and it still hasn”t came they charged the money and I never got it . It told me it would be here in 5-8 business days they charged me for $7.99 for shipping and $1.99 for shipping and insurance and $19.95 for the actual jewelry and I never got what I paid for I check every day on the order number nothing changes and I tried calling various times and they never pick up
Soufeel Jewellery Reviews & Complaints
I ordered a necklace that says “jet” 4 days ago & haven”t gotten an email confirming my transaction. It charged my phone but never notified me about anything. I clicked the “track my order” & put in my email but it says an order using that address doesn”t exist. I”m worried & I hope this isn”t a scam. It made me fill out a survey so I did. It even said the purchase went through & finished completely but it never sent me an email. I DMed the company on Instagram & they said to get with customer service so I hope this can be resolved.
Soufeel Jewellery Reviews & Complaints
I ordered a personalised charm on 9th Jan 2018. Order number- [protected] The delivery estimate was 3-8 working days. It has more than exceeded this timescale. I have still not recieved my item. I have checked tracking its saying order recieved 15th Jan 2018. It is now 24th Jan 2018 and I have still not recieved it or any explanation as to why delivery has taken so long. I ordered this item well before it was due to be gifted just to avoid something like this happening, which now it seems more & more likely that this will not arrive by Friday 26th Jan 2018. I have tried all avenues to make contact and yet I have recieved no reply.
Soufeel Jewellery Reviews & Complaints
I ordered a product on September 27th paid for 3-5 days shipping it is now October 25th 2018 and I found out that for the order to be collected I need to pay more money at customs to get the item I’ve paid for thru soufeel. I have been in contact with soufeel for almost 2 weeks no one has helped and I have requested a full refund many times and continued to be ignored. Soufeel. has stolen my monies and is a fake company.
Soufeel Jewellery Reviews & Complaints
I ordered a wallet on 6/9/2019. It’s been over 30 days and I still haven’t received my order. I checked the tracking and it says the item is still in transit. I spoke with Bonnie and asked for a refund because I’m suppose to have the item by now. I did NOT select “parcel post” so the item shouldn’t take over 30 days. Bonnie refused to refund me and simply told me to wait. After reading the reviews, I’m convinced that this place is a scam. Not only do I want my money back, I want social media to prevent this place from promoting their business online. They are scam artists, con artists and thieves!!!
Soufeel Jewellery Reviews & Complaints
I ordered and paid for 3 x charms on 9th December 2016, on what I thought was an Australian website – www.soufeel.com.au/ – which I also transacted in AUD. I actually don”t really know where this company is located, as there are not address or contact details on their website, apart from placing an order or lodging a ticket! A few days later, something twigged that it may not be an Australian website, so I made enquiries and requested to cancel my order. I was told the “timeframe” had been exceeded and my personalised order was being processed already, so it couldn”t be cancelled. I was also assured via email correspondence from the company that ” We will ship the order through a new shipping company and it will be delivered before Xmas.”. Christmas came and went .. nothing. New Years came and went .. nothing. It”s now been a month since I ordered and paid, and even though I”ve lodged a PayPal claim which Soufeel responded to once, they are claiming they have no correspondence from me! Now, to top it off today, they claim that the order was delivered already, but I DON”T HAVE IT!!! I”ve asked for a full refund several times, and I don”t have that either! These filthy scammers need to be stopped before other unsuspecting innocents are conned out of their hard earned money!!!
Soufeel Jewellery Reviews & Complaints
I ordered my husband a custom watch with a picture of him and his father who passed away in July. I ordered this product on December 5th. Order Number: [protected] I got a tracking number on December 10th and it has been in a “On it’s way to USPS” ever since. It’s been sitting in that status for 6 days and was supposed to be delivered by now. I have gotten no updates and at this point if something doesn’t happen soon, it won’t be here for Christmas. My husband will be left without a Christmas gift.
Soufeel Jewellery Reviews & Complaints
I ordered socks for my children/family for christmas and never received a confirmation or the actual socks but soufeel charged my card for 111.00. Its a scam – do not give these losers your money/info. There is no return phone number on my statement, so, without that or an actual order confirmation number I will probably be screwed. This is not a trustworthy business!!
Soufeel Jewellery Reviews & Complaints
I ordered this 4 weeks ago for Christmas. I was guaranteed Christmas delivery but so far I don’t have this. I have received numerous generic emails from your company telling me to wait a bit longer. I received an email from you last week saying that it was found in Sydney which is untrue. I just got off the phone from Australia Post and it is still sitting in customs in China. These are personalized charms and are presents. Please guarantee me I will receive this please.
Soufeel Jewellery Reviews & Complaints
I ordered this for christmas for my parents and I never even received a confirmation email like they said I would be getting. I also still haven’t gotten an email saying it was shipped with tracking and i ordered this 12/5/2019. I’m really unhappy with the service not only do I have no idea where my item is that I bought but they certainly didnt hesitate to take the money right out of my bank account.
Soufeel Jewellery Reviews & Complaints
I ordered this product in November and after 2 weeks of waiting for it to be sent i contacted ye only to be told that it had to be remade, i then told ye that this was a gift from my 11 yr old son for his dad who he saved to pay for my item is in transit since 13 Dec its now 23rd Dec i was promised it would be here on time for xmas but its not going to be im disgusted no one is replying to me only get automated reply to emails i have rang you twice no one there i have left messages no one rings back so i have to tell my devastated son that he cannot give the gift he chose and paid for to his dad on christmas day I will never ever ever buy another thing from ye and i promise i will make sure people know about your scam
Soufeel Jewellery Reviews & Complaints
I place and order on December 6th, 2019. It was for 4 items, I paid the $23.95 extra for shipping for it to be here faster. I kept tracking my.order and the ship date kept being changed to later, then when I emailed them they said one of the items had to be remade and that was before Christmas. It’s been a month since I place the order, this is ridiculous, I want the money back that I spent extra on shipping. My stuff was supposed to ship January 4, 2020 now its saying January 12, I want the stuff I ordered or I want a COMPLETE refund because this just seems like a complete rip off.
Soufeel Jewellery Reviews & Complaints
I place my order on 17 July 2018 to purchase Unisex Couple Custom Photo Watch 40mm/1.57in Diameter Case, order no: #[protected] and payment made. As according to the order statement, item will be shipped in 8-10 business day. No initiative from your company to have courtesy to inform customer that item delivery is delayed because you guys are remaking it. When I track my order it is still under processing! not even been shipped out (today is 2 weeks after order is placed) I demand for an explanation and this is not acceptable at all!
Soufeel Jewellery Reviews & Complaints
I placed my order over 2 weeks ago now for mother’s day and it still hasn’t come. I haven’t had a confirmation email about it and when I type in my email address to track it is says there is nothing to track but you have taken the money out of my bank for it so the order must have gone threw. Also when I try logging in to my account it says that my account has been disabled which is strange. Could you please let me know where it is or refund me as I’m very upset because this was a present for my mum.
Soufeel Jewellery Reviews & Complaints
I purchased some items from Soufeel and before ordering I contacted customer support and said that I needed it for a certain date. I was planning a trip to France and wanted to take it with me. They promised my items would be delivered on time. Three weeks passed and I had only two days left before leaving to France. I contacted customer service and they said that delivery will be late for 4 days. Completely ridiculous! I will never purchase from Soufeel again! Not to mention that the first confirmation email I received was for a completely different order. Horrible customer service! Avoid this company!
Soufeel Jewellery Reviews & Complaints
I received my order on time and I loved every piece of it.. what I was very upset about was not able to take off the bracelet myself the latch was very difficult to take off.. I have a pandora and I really didn”t want to compare but I”m able to take off and put my own bracelet on. I want to feel the same way about my soufeel bracelet. I would like for someone to call me regarding this inconvience and address this issue. My contact number is [protected]. FYI I have spend over $200 on the website. Please someone get back to me asap! Thanks
Soufeel Jewellery Reviews & Complaints
I received my order this morning In a horrible state, not only was my order late but the necklace i ordered was all out of colour, the back and front of it was all rusted including the chain, it”s looks nothing to what I seen on their website. I do not recommend this company to anybody it is dreadful, I”m not happy at all with my order and will never buy from the company ever again!!!