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Juan Ocampo-Wells Fargo Bank
I entered the bank with the purpose to do business. Found out that I was unable to deposit cash into another account. Had just been at the
Allure Aesthetics Inc
We are a 2nd plastic surgery clinic in SF, that fell into a trap of purchasing a medical equipment in June 2017 from Troy Johnson of
Fyves Advertising Media
I also ordered a pair of detroit lions shoes for my husband back in April. I contacted the company who stated that the shoes were special
Happy Herbalist
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Fremin’s Contractor Services, LLC.
This company is a rip off. They hide unethical behavior behind their God Bless crap. We performed work for them for a while then they
Arizona Auto Wash
OMG! This place is HORRIBLE! If you want to be harrassed, and your personal info taken OUT of your car, and LOST or SOLD-GO HERE! The
Eileen Gustafson
My name is Eileen Gustafson and I am a Licensed Clinical Social Worker. I graduated from the University of South Florida in 1997. I have
DecorMyEyes.com / EyewearTown Corporation
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This complaint and/or review was posted on HolySmoke.org on 03:41 am, September 18, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/south-african-airways-flysaa-com/.
The reviews & complaints posted about South African Airways / FlySAA.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about South African Airways / FlySAA.com as per Section 230 of the Communications Decency Act.
South African Airways / FlySAA.com Reviews & Complaints
as usual SAA does it again, and it seems nothing will happen to the thieves either.On a trip from PE to Zambia i had to book my luggage in and then requested to collect and re book my luggage at JHB Airport myself, as i wanted to make sure it all arrives safely.well on my arival in JHB all my bags were there, so i re booked them for my trip to Lusaka.on arival at Lusaka i was told that 1 of my bags stayed behind in JHB and will be on the next flight arriving.Next morning went back to airport and my bag was there but it was opened and i discovered some of my personal items missing.Now i wonder how this could happen when all my bags are taken at the same time but then 1 mysteriously cannot be put on the same flight.Is there such a huge syndicate operational at SAA that they keep bags behind to pilfer, or maybe the management of SAA allows there staff to keep a certain amount of bags to steal from?is this the way SAA give out ther xmas bonusses to staff?anyway my complaint is in and will have to wait for 21 days to get an answer on if they are going to compensate me for the loss i had.does anyone know of an institution where i can lay a complaint on this issue, or is it just my loss ans SAA and there staff get away with this once again?
South African Airways / FlySAA.com Reviews & Complaints
Baggage had been placed on belt at SAA check in at Windhoek, Namibia airport. When picked up at Dulles after change in Johannesburg, baggage had been rummaged and several valuable items were missing. Zippers on duffle bag had been opened within which was a hip pouch, which was opened, and inside that was a camera case, which was opened, and the camera removed. Fleece jacket was on other side of duffle and was missing. An incident report was sent immediately to SAA via United, as there was no representative from SAA at Dulles. The Date of Loss: October 8, 2010. Left message at SAA office to report claim by phone: October 11, 2010, 10:40 am (no return call). Filed written report as directed by United Air: October 12, 2010 (no return call). Sent certified USPS mail. Report received by SAA: October 15, 2010 at 10:16 am in Ft. Lauderdale, FLA office. NO response! Called for follow up to claim as no correspondence has been received from SAA: Nov. 3, 2010. Filed notarized claim to SAA November 15th, 2010. Still no correspondence nor communication from SAA. Now, after reading other complaints of pilferage at South African Airways I cannot imagine how anyone could fly with SAA.
South African Airways / FlySAA.com Reviews & Complaints
Besides not being able to do online check-in (again!), the delay (again!), no entertainment (again!) and the oldest plane (as usual) we still continue to use SAA because of the convenience but I am just so frustrated at the service (again!). Sometimes you are lucky to get a good crew, but this was not the case this time. They were certainly friendly but they spent the entire evening talking on the top of their voices- with little regard for sleeping passengers and they did the absolute minimal cabin checks! So- blankets all over the show, blinds unchecked AND so much litter lying around- they obviously did NO clearing! In fact while they were supposed to be clearing they were having long discussions with each other!!! Might be a longer trip, but I think we will be changing to Singapore airlines.
South African Airways / FlySAA.com Reviews & Complaints
By the time I arrived at my destination (in Windhoek) via JNB airport on 9/14/2011, my Sony DSC-H20 digital camera and a pair of Nikon binoculars were stolen from the baggage I checked in at JNB. My Flight # was SA 74. Both items were small enough to be easily concealed in the baggage handler’s pockets). My larger Nikon camera was not taken, nor was my DVD player in the same bag (they would have been much more difficult to conceal. I don’t expect to be compensated via the airlines or my travel insurance company, Access America. I was told by the insurance co. that I needed to report it within the first 24 hours, however I was in a very remote area and was dealing with a medical emergency, so that took top priority. After reading what others have experienced, I consider myself lucky that more of my valuable were not stolen! I am currently unemployed, so it’s not so easy to replace these valuables anytime soon.
South African Airways / FlySAA.com Reviews & Complaints
Case number: [protected] Subject: urgent Description: dear madam, re. Ref [protected] On the 15th september, (Ie forty eight days ago, i wrote the following to yourselves: Dear sir/madam, i have received two emails from yourselves to inform me about a scheduled change on at least one of my flights booked. I was instructed to click on a link and enter my booking reference number (80k htp).However: when i type in my user login with this reference number and surname goddard, i just get a message:”please enter the correct pnr number.” I tried going to “manage booking”, but, since i do not know which of the flights is affected, so cannot fill in the “seat number”, this is useless. I have tried to phone, but without success. This is all extremely unsatisfactory indeed. Please could you urgently email me with the details of what exactly the change or changes are. Thank youg goddard I eventually, nearly three weeks later, received a reply to say that my inquiry had been assigned to a customer service agent (Judith toorn) and that i would receive a “substantive response ” in ten working days.I have received absolutely nothing, substantive or otherwise. All i want, is for somebody to let me know which flight, (There are four flights involved) has changed, and what the new times are. Surely this is not too much to ask. Awaiting your immediate response.G. Goddard. Ref:_00dw0louw._500w01pvwdk:ref I have still not heard back from them.
South African Airways / FlySAA.com Reviews & Complaints
Dear Christine Yesterday I booked this flight through booking.com online service I tried to login SAA to manage my booking but it didn”t recognize the credentials Flight Booking Management Flight Booking Management If you have booked your flight tickets with SAA, and would like to manage your booking, be sure to click here. Booking code: BMBVIG ticket number details: Samar Kassim : [protected] Would you please check for me Thanks for your help Samar Professor Samar Kamal Kassim Medical Biochemistry & Molecular Biology Department Faculty of Medicine, Ain Shams University Abbassia, Cairo, Egypt, 11381 Co-PI Egyptian node of H3ABioNet Tel: [protected]
South African Airways / FlySAA.com Reviews & Complaints
Dear SAA, i would like to formally complain and will continue each and every day until you guys respond with a reasonable reply. I booked a flight from Johanneburg to Dublin for my wife, infant & myself. My infant”s name has a spelling error on the booking where an E was used instead of an A, not an incorrect name, a spelling error a very human thing to do . The connecting Air Line got my request and could see ticket was booked via SAA and gladly fixed it . I did report this within 24 hours . This is the reply i got from YOUR people : Thank you for your email Kindly be advised that we are unable to assist with the below query as the passengers name cannot be changed after the booking is completed. South African Airways requires traveller names to be entered exactly as they appear in the Passport/Identity document including spaces, if any. Failure to comply with this will result in the traveller being denied travel or having to purchase a new ticket at the applicable fare available. Thank you for contacting Reservations Service Recovery. Kind regards Maxine Motsoari Reservations Service Recovery Agent Reservations Service Recovery Phone: +[protected] Fax: +[protected] E-Mail: [protected]@flysaa.com I did not pay a small fortune to be treated like this!
South African Airways / FlySAA.com Reviews & Complaints
Dear Sir / Madam My Name is Arsene THAMA, voyager # SA [protected]. Today at around 14:37 i arrived at the SAA counter to do my Travel formalities eg: Check-in and ALL. After handing in my Passport to the Check-in agent who was nicely trying to help me, I was suddenly approached by two security officers wanting to know what was my Brother who was helping me lift the bags doing near the counter. I told them that my health condition at the moment did not allow me to lift heavy items and that he was there to assist me and they carried on asking question which became similar to me providing justification to a judge. I told these two Officer exactly as follow: ” Instead of disturbing me and my Brother here, why don”t you Go in search of the loiters who follow SAA passengers from the Airport upon their arrival till their houses and then, do not only get their bags but also assault them in some instances”. The two security officers then switched on to speak in ZULU and instructing the Check in agent NOT to proceed with the check-in unless my Brother left the Check-in area. I raised my voice and told these two security officers to leave me alone and these two agent then called even more security who came around and ALL started abusing me at the Command of Mr TOKOZO NKONYANE. My ZULU is not good but i heard Mr TOKOZO NKONYANE instruct these security officer in ZULU as follow: MLAHLE E SGANGENI I was then rushed into the passage by the 5 or so Security officers. Please be advised that i Was Not only Robbed by the people who followed me from the Airport upon returning on SA 084 from Congo Brazzaville on 30 March 2017. ALL my Bags were taken from me at Gun point, they even took my shoes away from me and Assaulted me heavily and even stabbed me. I was prescribed by Doctors not to lift heavy items upon being released from Hospital. I have been a loyal SAA customer from the first time you people opened the Pointe-Noire and Brazzaville line. I was publicly put into disrepute by Mr NTOKOZO NKONYANE. Please be advised that i may be a Foreigner in SAA, but i am not a Criminal neither do i sell drugs or am i involved in any shady Business. I am a Senior Staff member of Microsoft SA in a Capacity of Regional Director and authorise for mainly of my staff members to frequently travel on SAA via our MS portal through the Global Business Travel agency that operate from Port Elizabeth. I am responsible for nearly 22 African Countries in which i run the Microsoft Business of Millions of USD Year after Year. I am going today and will return to South-Africa on the 29 April still on SA084. Whilst i am still chocked at how some of your employees treat Non – Zulu speaking Customers let alone your customer that i have been, I also hereby do ask myself the question why could you have made the choice of appointing a man of such vulgarity to lead a team of Check-in agents on at a company such SAA. I take the offense explained above and that was levelled at me in a very serious light. and expect your resolution to be made with equal force. My mail is [protected]@microsoft.com Thanks Arsene Thama
South African Airways / FlySAA.com Reviews & Complaints
Dear Sir/ Madam, I trust I find you well! Sadly I had a very bad experience on one of your flights On Thursday I had after I missed my original flight at 16:30, rebooked at 18;30. The flight was SA 363, if I remember correctly. I had, as always, two bags, being a photographic guide, and fly about 2-3times a month. The one bag was a photographic backpack, value around R180.000-00, the other a normal day backpack where my laptop and peripherals, a spare camera (R70.000-00) and a few other things where in. A security guide on the bridge directly at the plane approached me and said I am not allowed to take two bags into the plane. I told him that I am a frequent flyer and in 10 years I never had a problem. I also referred to the value of the equipment and that it was not allowed to go into the luggage haul of the plane. He said that is not his problem, I only could take one bag. Rather annoyed I said I would leave the day bag-pack there and take the camera bag into the plane, however I would do this under protest and I would hold him responsible if something is broken! After I put the camera bag into the overhead storage and found my seat, I went back to the front to retrieve the laptop and the camera. At the same time several people passed and he ignored all of them, even those who had 2 or even more bags with them. I did ask him why he all of a sudden lets all these people into the plane even though most had more than one bag as hand-luggage, some way bigger than mine. He said it is none of my business and he is busy now with me, so he could not attend to others. When I ask if this is now a new form of racism, he replied rather aggressive, I better not utter the word racism in this country!!! I than ask him to let me see his identity card. He refused and instead showed me a batch he kept in his pocket. I took a picture but ask him why I am not allowed to see his card as a batch like the one shown, one can get in a china shop!! The answer was security reasons I did ask him for the phone nr and name of his superior and tried calling instantly. The nr he provided did not exist! When I told him so, he replied that is the only nr he knows, and the name I would find out there!! I did ask the on board personal what the problem is, if the plane is overbooked and the two flight attendants present in-front both said they have no idea why he took my bag out, but there is nothing they could do about it. When I came to my seat I realized I forgot an external hard-drive in the bag. So I went to the front again, and when I got there, I saw the person fiddling with my bag and closing the front zip. As the flight was about to leave I quickly retrieved the hard drive from the laptop compartment and returned to my seat. Getting out of the plane, with my laptop and camera loose under my arm, I did ask the flight personal where I’ll get my bag. They informed me it would be at the conveyer. Getting there, the back-pack was the 3rd bag to come out. When I checked the bag and wanted to put my laptop and other stuff back, I realized that the two boxes of Lindt chocolate, I bought earlier for my partner, where missing from the front compartment. At closer inspection I also realized that my powerbank was not there anymore. I tried to report the incident at the airport, but because of the time, all offices where closed. I reported the issue the next morning via your call centre, but feel this warrants this rather long winding letter! I find it extremely distasteful, that personnel can, without explanation on a proper reason, decide on a purely mood or personal basis what to allow and what not. I am even more disturb and disgusted, that the same people take this opportunity to enrich themselves on others property and misuse the trust invested in them. As said, I am a tour-guide, and have hundreds of overseas clients with me every year. Be assured that this incident of blatant theft will be made known, and I will warn clients of the state of affairs at O.R. Tambo airport, and as I was told the “security” personal was a SAA employee, with your airline in specific! Also will I lay criminal charge for theft at SAPS! As said, I am disheartened that this is still something that you do not seem to get under control and has happened yours G. Lamberty
South African Airways / FlySAA.com Reviews & Complaints
Ef: abdullah ebrahim patel – sa/n3ewfm I was booked on 04 july 2017 johannesburg to hangzhou via hong kong. 1) moslem meal was ordered, to my dismay the meal was not provided. for the entire 13 hour journey we starved.. 1a) I booked two seats with extra leg room, paying r250.00 and r300.00 er seat. unfortunately like the meal the seat bought by me was not allocated to me.. Same on the return journey. 2) our baggage arrived more then 18 hours later.. as both of us were on a business trip the baggage contain samples. this created a delay on our work schedule, eventually the work was not completed, 3) with me I had a hand baggage which weighed +- 8 kg and a lap top bag.. The lap top bag is an original lap top bag advertised and sold as such, it has compartments for the lap top, charges, flash drives, business cards and pens. This bag of mine contained my lap top. charges. pens, a notebook, stapler.. a packet of doritos chips, toilet roll and a small plastic jug.. I travelled with this bag for the last 7 years using different airliner carriers. on this trip I carried it on to the plane from johannesburg to hong kong, hong kong to hangzou – china, hangzou-china to hong kong with out any problems. On the last leg of the journey i. e from hong kong to johannesburg the saa staff at hong kong airport bluntly refuse me to carry this lap top bag on to the flight. I was made to remove all the contents from the bag and put into a plastic bag., to able to carry on to the flight “which made no sense to me”. In the process the bag was confiscated by the saa staff. gone never to be seen again.. I request saa to dutifully replace the bag or its equivalent, as I see no wrong doing from my side.. As well as refund me the seat payment (r250.00+ r300.00) And the meal refund asap. Waiting your prompt reply. Abdullah +[protected].
South African Airways / FlySAA.com Reviews & Complaints
Finding it very difficult to lodge a complaint, I”ve been on hold for 27 minutes. I flew from Cape Town to Johannesberg on my way to London with a valid UK visa, after waiting at the airport for 7 hours I was told WHILE BOARDING that I will not be able to get on the plane because I could not provide my exit ticket out of the UK. Firstly, the ticket cost me R14500, secondly it is my 4th time in the UK on this visa, thirdly, I had an exit ticket on my phone, the official or whatever he was, had no clue what he was doing he would not even let me charge my phone to show him my ticket. I then had to purchase another ticket for the next with Emirates, I am currently in London, went through custom hassle free and after chatting to them they agreed that whoever told me I couldn”t get on the plane HAD NO RIGHT seeing as though my visa was and is VALID. Can someone PLEASE tell me who to contact regarding this ? I spent the evening at Johannesberg airport crying with nobody willing to assist me, and after emailing and trying customer service theres never a response!
South African Airways / FlySAA.com Reviews & Complaints
Good day I have currently been flying with SAA Airways for over 7years. I was suppose to be life time platinum 2years ago and then use changed the program giving us less miles making it harder to up hold our status. I have received information via friends that has been traveling with me news that they where demoted. So I checked and I was also demoted. I haven”t received any email or call or anything of such notification that I was demoted to gold which I think is unprofessional and bad customer service. This also means now I can only enter the gold lounge which offers basically nothing after being platinum for all these years is unfair to me and I feel like taking my business to a new airline and actually encouraging all my fellow friends to come with me. Plus now I get less miles which affects my business but as I can see from my point of view, use just don”t care !!! I spend large amounts of money year in and year out to feel at the end that I am just a passenger with no value. I feel that special clients that spend large amounts of money and fly every month should atleast no that they feel abit at ease knowing that there is a airline that actually cares about about them and deliver good customer service. To me this is a company that only cares about money and not the customers and I will definitely be taking it further.
South African Airways / FlySAA.com Reviews & Complaints
Good Day I would like to lodge a complaint about the terrible experience we had on SAA during our recent trip to the US. Our Voyager Numbers are: [protected] and 342315 On the way to NYC 03/052018, we pre-ordered seats at a cost. The first headset was broken, which they replaced, but the crew was still unable to reset the inflight entertainment. They moved us to another seat right behind the toilet which we definitely would not have chosen, especially as one toilet was not operational. However, the reception was also faulty and they had no further seating options and said there was nothing they could do. The catering was inadequate and of a very poor standard, definitely the worst I have had on any international flight. On the return flight 11/05/2018 the inflight entertainment system did not work at all for any passenger. This had clearly not been checked and it is unreasonable to not provide this basic service especially as it is such a long flight. The food was equally awful (for instance, I chose the vegetarian option and I was given white pasta as the main course with very little sauce and the salad was pasta salad with no salad ingredients!) This was served at midday US time and was not followed by any snack. I am a passionate South African and I make every effort to support local suppliers, but with the bad news about SAA, I was worried that if the entertainment system was not working on either flight, the toilet was not working and these problems had not been attended to prior to departure, is the plane itself and the engine etc also not properly maintained? It is reasonable to assume that our safety could also be at risk. I will not fly SAA again until I get a response to this message. Regards, Liza Baggott liza.[protected]@gmail.com [protected]
South African Airways / FlySAA.com Reviews & Complaints
Good Day My name is Edward Hill and i work for a automotive business. i am a project manager and i will be doing a lot of commuting between Durban, Johannesburg, and Port Elizabeth. On the 26 April i traveled from JHB to Durban on Flight SA559 departure time 13.55. I planned that time as i needed to get back to office to present to the board of what i achieved from my meeting in JHB. When i arrived at the airport, i found out that the plane was delayed due to the SAA strike. I missed my report back meeting which gave a bad taste in the mouth to my executives. I then had to go to Port Elizabeth on the 3 May . Flight SA1341 departure time 15.35 PE to Durban. Once again the flight was delayed for 2 hrs due to the reason i was given by the ground staff, shortage of planes. I also missed an important meeting regarding my sons school. After sitting in the airport for over 2 hrs we boarded the plane and all we were given was a packet of pretzels to each. I am highly disappointed in the airline and i will be re-considering which airline to book my flights from now on, although i do not want to because i like travelling with SAA. I want to take my wife and 2 kids to JHB in November and give them a flight experience, so will SAA be able to give me a voucher for all the inconvenience and frustration and time away from home that i have experienced.
South African Airways / FlySAA.com Reviews & Complaints
Good day saa; Saa customer service Ref:_00dw0louw._500w01riuei:ref Currently my bag is with african express security manager in nairobi and I am trying to get the bags from nairobi to johannesburg. This is the history: I was travelling from mogadishu to nairobi on african express on friday the 11th of november 2016. check in started at 07:00 in mogadishu and the aircraft was scheduled to depart mogadishu at 10:30, however the departure was delayed for some reason and we only departed mogadishu at 11:40. Due to the delayed departure the african express flight only arrived at 15:00 in nairobi and as we taxied in to terminal 2, the saa aircraft (sa 185) landed. as I climbed off the african express aircraft I immediately notified ground staff that sa 185 will be departing nairobi to south africa at 15:40 and I asked them to assist me. The ground staff did exactly that and they said that they will ensure that my bag (see attached ticket and tag number) will be placed on the next saa flight from nairobi to south africa. I followed up with several calls to the kenya office with promises that they will call me back, but until now, nothing, no call back, no bag. Can you please assist me? Then my wife went to the saa offices in durban at king shaka international airport and they suggest the following: Please put the bag as “on hand” on the system in order for saa to open a file. At this stage I am sending messages and felix replies the following today via email: Dear lourie We rea trying to send the bag but the airline handler in is refusing to take the bag saying the airline office needs to send email To nairobi. please open a courtesy file with the airline and send a reference the other one is case file which is not in the airline system. indicate we have the baggage but the handler swissport is refusing to accept the bag. Regards Felix +[protected] I hope that you would be able to assist me? Thanks Lourie venter
South African Airways / FlySAA.com Reviews & Complaints
Good day sir/madam It grieves me to bring to your attention the quality of service I received from both saa and flight site. I purchased a ticket from jhb – london dated 25 may 2018, e ticket number [protected]. Airline ref-u29h3k. I called the airlines on the 20 june to inform them that I am unable to travel due to a specific illness, I asked about a refund and was informed by a person named sipho that I will be granted the refund if due to medical reasons, and I should inform the the agent as well, the same was done. I was then told by flightsite that saa will take 6-8 weeks to process this refund. On the 23 july I called saa refund dept and spoke to a person named madsidiso, to follow up on this claim and was told that the he cannot trace this on the system, and I should inform the agent to use the bsp link. Same was done. I followed up after 8 weeks as the timeframe stated, and flightsite informed me that the medical certificate is not acceptable and that I should submit a operative report, yet again same done. I was then informed by the flightsite that saa will not refund the ticket as my medical report does not suffice. I questioned that and was then informed that I should contact saa customer service as that the party that responsible for the refund and not flightsite. I asked for the details of the person at saa, that challenged the medical expert report in stating that I could have traveled as my surgery was done a year ago. I got no response from the agent at flightsite in this regard. I feel that there is an element of discrimination against me as I am a person with a disability and that my rights has been violated. I will forward all email correspondence with flightsite in this regard. I urge that this matter be throughly investigated and the matter resolved as this is now over 3 months. I look forward to your urgent feedback. Thank you Kind regards
South African Airways / FlySAA.com Reviews & Complaints
Good day, I”m writing this email to your office to show how fuming I am against SAA. I wrote a complaint to SAA on the 26/09/2016 due to their incompetence and they said they will assign an agent to attend to my matter in 10 days but it has been more than 40 days but no one has called me for a clarity of my complaint. I would like the Ombudsman to deal with this matter since no one is taking my concern so serious. I will attach a copy of an email I sent to them on that day and a case number given by them. I will appreciate your response after attending to this message Warm Regards, Thandukuthula Khambule thando.[protected]@gmail.com [protected] ********************** Good day, I would like to query and lodge a complain at the same time, I arrived at the OR Tambo International Airport for a check-in at 16:00 for my flight to Durban King Shaka International Airport which was supposed to depart at 16:55 PM, but the SAA Economy clerk refused that I do a check-in. I don”t know the name, but a black man wearing specs, chubby like. I truly wish to know what was the reason for him not to allow me because I was not even late for my check-in, I had to re-book another airline because of being unsatisfied by your customer service, I then asked for a refund but I was turned away by the Economy Tickets Officers, Please rectify and get back to me ASAP. Find my details below: Thandukuthula Thobelani Khambule [protected] Aircraft : SA571/Economy Ref: 3UQACW What a bad customer service, I”m immensely disappointed and not satisfied by your service…people who were also travelling to durban who were standing behind me in the queue were allowed to board and why me…? Your response will highly appreciated Thandukuthula Khambule [protected] **** And here”s the case Nr provided by them: > > Date: 2016/09/26 > > Case Reference Number: [protected] > > Dear Valued Customer, > > > > South African Airways appreciates you taking the time to share your experience with us. > > Your inquiry will be assigned to a Customer Service Agent, a substantive response will be shared with you within 10 working days. > > > > Warm regards, > > SAA Customer Service >
South African Airways / FlySAA.com Reviews & Complaints
Good day, Kindly note I have flown today from a Maputo to Johannesburg in transit to catch a flight to Dubai. The lady at the check in was the rudest I have ever had to deal with. She did not check in my luggage for my entire flight until final destination. Purposely causing issues and a very bad attitude. This airline need to hire more professional people. We travel all over this type of attitude is unacceptable. I was speaking to her she was ignoring me. Please do take the time to see who checked in flight 147 SA
South African Airways / FlySAA.com Reviews & Complaints
Good day, This was my first time flying with SAA and it wasn”t a good experience at all. I always fly with British Airways or Kulula and have always had the best experience and service. We were suppose too fly board at 20:20 and there was no one, at about 20:45 most of the passengers were already in line waiting to board and no one had the decency to come and explain the delay. Only at about 21:00 (after a passenger went to the front and asked what”s happening) one of the ladies said there is a delay, but not sure what the reason was. At about 21:15 there was an announcement made that there will be a delay of 15 to 20 minutes due to flight preparation, but the board (with the boarding times) said that there is an indefinite delay. We started to get on the busses at about 21:25, an hour later that was announced. We only got onto the plain at 21:40. The pilot this made an announcement and explained the pilot that was assigned to fly the plane was sick and they were struggling to get a replacement pilot. The only thing is, we were scheduled to fly out at 20:50 and a hours delay without any explanation is ridiculous and unprofessional. The problem was that I have arranged transport from the airport to Uvongo (where I am having my holiday), and it was extremely frustrating not knowing what was going on or been given an estimate of when we will board or even arrive. I only reached my destination at 01:30, that”s a bit unsafe. And as stated I have never experienced this situation on British Airways or Kulula. I would think twice before I ever have to fly SAA again, as flight SA585 wasn”t the only SAA flight that was delayed on the evening of 27/9/2015. Should you need any more info my number is [protected]. Regards, Maritsa Swart
South African Airways / FlySAA.com Reviews & Complaints
Good day. My husband and I have just flown SA Flight no 280 to Perth on 27 September. The flight was excellent. Seats comfortable, meals good, entertainment efficient and cabin crew great . Our return flight no SA 281 on 12 October was another story entirely. We sat in row 49H and K. Firstly the seat in front of 49k was broken. My husband could not put his knees together. There was insuffucient space. I too found the seats very cramped and uncomfortable. It seemed that we flying in a very old plane. My TV in 49H was not working and could not be rebooted. My continental breakfast was frozen solid. I was so complimentary about SAA whilst in Perth but had to change my tune once I returned. Please could you follow up. Thank you. Mrs. Sally Cotterell
South African Airways / FlySAA.com Reviews & Complaints
Had the misfortune of flying with SAA to LOS from JNB (SA060 dept 20 Feb 2010). Along with scores of other passengers, I experienced missing luggage and theft from checked luggage. The degree and scale to which my fellow passengers and myself were targeted can only lead me to conclude that your baggage handling services in JNB have been contracted to an organised crime cartel. I specify JNB because I have flown into LOS from other locations without mishap or aggravation. Further, my colleagues fly on a daily basis into LOS from other international locations without incident. Dear SAA – kindly inform the Ringmaster in charge of your JNB Security Department circus of the failure by his clowns to fulfil their function. Its just not funny anymore.
South African Airways / FlySAA.com Reviews & Complaints
had to book a flight on SAA using my voyager miles that would expire. I phoned Voyager 4 times (holding on for at least 15 min per call), just to find out that for some unknown reason my flight was cancelled every time. Eventually after another 4 calls to Voyager my flight was booked and I received my flight details. I then realized that they made a double deduction on my credit card. I phoned Keith and Shaun NUMEROUS times (about 10 times) to get this sorted out. Everytime they promise to return my call within 10 min with a solution. Needless to say they never returned any of my calls and have been avoiding my calls ever since. SAA Voyager have not yet refunded me for the double deduction, despite their 30 days policy. I think it is unacceptable that I have to wait 30 days for a refund from them while they get the interest on my money. It has been more than 30 days and they have not yet refunded my money despite promises from Keith and Shaun that the problem will be sorted out. This is unacceptable!
South African Airways / FlySAA.com Reviews & Complaints
Hi Team, Find below tickets issued with South African Airways, 083-[protected] FOR ADE/MAXCELINE Mambo 083-[protected] FOR CHI AWAH/Daniel 083-[protected] FOR JUSCAL/MBEWO NYANI 083-[protected] FOR ASSI GERALD/SAMA. On these tickets, some of the coupons had the Avianca Flights. Avianca did modify these ticket of which they hadn’t no right to. We would like your company to address the issue to Avianca to open the status of the above tickets to enable any modifications to be done because these passengers are going on training. Sir, we have contacted Avianca and they say South African airways should write to them, please these passengers are on our neck. We shall be grateful if this can be resolved as soon as possible. Best regards, Thompson M. Hi Team, Find attached four tickets issued with the validating carrier SA, of which Avianca is among the Airlines. Our passengers had an issue and were unable to travel on the 24july18, in the course of repositioning their tickets, we noticed Avianca touched the files and new tickets numbers attributed to the passengers as below: 134-[protected]////CHI 134-[protected]////ASSI 134-[protected]///JUSCAL 134-[protected]///ADE. We can’t work on these files because a portion on these tickets have been touched by your company, I know you are verse with what am saying since you are professionals. Please, can you kindly revert the status on these tickets to OPEN to enable us work on them.These passengers are going to South America for their professional courses. Thanks for your prompt reply, Thompson M.
South African Airways / FlySAA.com Reviews & Complaints
Hi, I am a constant traveller and recently decided to use SAA to fly to Zambia. It was the 20th of March, when we had a flight back to South Africa with South African Airways (SA) 67 (South African AirwaysConfirmation Number:ZNUWS9) at 7:20 am from Zambia. When we checked in, the woman there asked us for a Yellow fever card. I was quite surprised, since just a few months before I travelled to Zambia with Namibian Airlines and they did not ask for any such card. The woman told us that it was a requirement of South Africa. That confused me even more, since I travelled to so many countries in recent months (Pakistan, Dubai, Zambia, India etc) and non asked me for a Yellow fever card in order to allow me to travel to South Africa. However, they still did not allow us to board the plane. Thus, at 6am in the morning, we had to phone from Zambia to South Africa and all our family members were in panic, trying to look for our Yellow fever cards, get them scanned and have them sent to us. And the trauma which we were going through was even worst. Bear in mind that we had a 73 year old granny with us. Noteworthy is that we were given an offer to bribe the staff with $500 and they would allow us on the plane. However, after much persuasion, they finally did allow us. I then waited for my next trips (thats why I only write to you now), and I decided to rather use Emirates. I flew to Dubai and Morocco, and they allowed us to board the planes without asking for any Yellow Fever cards or anything. Thus, if it was a law of South Africa that a South African citizen can only board a plan if he has a Yellow Fever Card, did Emirates violate this law? Just before that I flew on Saudi Airlines, did they too violate this law? In fact, I flew to Maurituis with SAA, and there too you did not ask for any such card. Thus, did SAA themselves also violate this law? Obviously, the answer is no since there is no such law! Thus, it is obvious that your staff just wanted a $500 bribe, and because of that they put us and our families through such tension. To further aggrevate the situation, I wrote to SAA twice. The first time I did no get any reply or even courteous apology. I wrote again and they wrote that they are investigating. To date, I got no response. This shows the status of this airlines. I will most definitely not recommend South African Airways to anyone, neither will I ever dare to fly with them again (especially if I dont have enough money for bribes). From their ground staff to their customer service, it seems that all their departments lack basic conduct. Regards
South African Airways / FlySAA.com Reviews & Complaints
Hi, I cant tell you how dissapoined I am about your service. Twice I booked a ticket. And both times my boss got to the airport that ticket was not booked, paid by credit card over the internet. Why why why. I had so many trouble at work. Although I did it the way I always did, after the first flight this happened. I phoned confirmed and again on the flight to east london, once again the ticket was not available. Although the ticket was paid for. How im I surpose to sort this out. How will I ever know if these flights will be available for my boss to fly. Its giving me a bad image. (I would appreciate a letter stating what the problem was and an excuse) [protected]@projectworks.Co. Za (Daniella [protected]) flight # [protected] – conj
South African Airways / FlySAA.com Reviews & Complaints
Hi, I was on the SA170 flight on Saturday, 10/29, JNB-LLW. When I arrived on the tarmac to board the plane I was asked to step aside to check in my small carry on suitcase. The reason I had this suitcase with me was because it held my valuables: laptop, iPhone, jewelry etc. I really didn’t want to check it in but was assured it would be fine. When I landed, I could not find my iPhone 5s. Clearly, someone opened my suitcase and helped themselves. I wrote to SAA on Nov 1. After a few emails assuring me they were taking care of my case, they went silent. I have emailed them repeatedly since. Nothing. I have posted on Hello Peter. Nothing. I am not letting this go, so they had better get back to me and remedy their terrible, shoddy customer service and image they so rightly have. Thanks
South African Airways / FlySAA.com Reviews & Complaints
I am absolutely horrified and embarrassed as a South African with regard to the service I received on flight SA280 JHB-PERTH. Firstly the flight was delayed due to another aircraft being delayed which then resulted in a change of staff (I won’t bore you with the details as Im sure you are aware of this). This is not my issue, the staff that then arrived on board SA280 were noticeably upset (I don’t blame them) however it is so unprofessional to let your clients see this. ( I work in the tourism industry so I know all about it) I witnessed staff bickering at the back of the plane while waiting in line for the loo, they weren’t discreet about it either. I watched many people ask for assistance and were answered in a very rude manner. I experienced this just before we took off. I was feeling light headed and asked if I may please have a water before take off (I even walked to the back of the plane as to not inconvenience anyone by having to go back and forth.) You would swear I was asking this woman to go and collect water from a spring at the base of the Drakensberg Mountains.) I got my water but with serious attitude. Anyways, this dismissive behaviour continued throughout the flight baring one gentleman! I think his name was Xing Xaung, I took a quick look at his name tag. Always smiling willing to help at all costs, what a breath of fresh air. As we landed I though to myself that it actually wasn’t that bad… BUT then once I claimed my luggage and cleared customs I went to go and have a shower (missed my connecting flight to Melbourne due to the delay in SA). As soon as I unzipped my bag a strong smell of red wine wafted through the bathrooms… YES 2x red wine bottles were smashed. How? I have no idea. In SA the lady at the check in counter told me as long as the wine was wrapped correctly it would be fine. (I did ask for a fragile sticker, I was denied they were appartently out of stickers- absolute hogwash.) My suitcase is a hard case. I bubble wrapped all the wines individually as well as packing them very carefully between my clothes for extra support and protection. This just shows me that your staff do not handle our luggage carefully they must have used it as a soccer ball or perhaps dropped it from a great height. However they managed to do it WELL DONE! You have ruined a very expensive trip to Australia. I now have no clothes and have to spend and absolute fortune on clothes that I did not budget for. I will never ever fly SAA locally or domestic ever agin. It truly was the worst experience I have ever had. I’m sure you are dying to to know what the cherry on top was, the apology ‘meal voucher’ we were given… NOT ONE RESTAURANT in the domestic area in Perth would accept it. Sure you can imagine how furious I am. I reckon you should all jump onto an internal Delta, Emirates or Quantas flight so you can train your staff about customer care and well I reckon visit all their departments. It is honestly such an embarrassment to South Africa as if we are not a joke already! Thank you for contributing to the miserable reputation we already have. My email is [protected]@hotmail.co.za should you respond. Regards Tayla McCurdy
South African Airways / FlySAA.com Reviews & Complaints
I am complaining about the total disregard demonstrated by SAA, I booked a return flight from Seoul, South Korea to Durban, South Africa via SAA(I am a SA citizen and was trying to support your proudly SA company). To my dismay a week before my flight I was hospitalised with a threatened abortion and placed on strict bed-rest for 1, 5 weeks and warned by my ob/gyn that flying is out of the question. He put together a letter for SAA, so I was given a refund.However you have penalised me KRW200 000 ie. approx R1560. I understand you run a business and a total refund is unlikely but what about a credit that I can use at a later stage. I am appalled by your disregard for unexpected illnesses that arises and your lack of customer service. The Executive office of customer care responded with: I am sorry to hear of your health and wish you a speedy recovery. South African Airways has a terms and conditions for all their fares, you were booked on a discounted fare. The discretion is on the Manager to give you a full refund, I have also noted that your booking was made a travel agent. Whilst we sympathise with you, we cannot assist you any further. So not only did I not make the mgt discretion list but I am especially penalised because I booked in advance and got a discount and I went through a travel agent vs. going direct!
South African Airways / FlySAA.com Reviews & Complaints
I am just copying what I emailed to their customer services dept: I fly with SAA quite often for business and never had any problems. I have never in my life experienced such inefficient behaviour from one of your telephone operators as well as an insufficient website. I have booked a ticket on line. No ID number or Passport number was ever asked for which I found strange as this was for an international flight. I have also paid for it online, but only when I wanted to book/confirm a seat was there a problem because the surname has changed to the first name. Your website keeps giving me error message after error message. It is also extremely slow and sometimes quits. This usually happens just when you want to pay. So I had to cancel the ticket, and redo the whole booking. I am quite sure this was a website error, and now I have to pay fees for this. I have tried 6 times to cancel my 1st ticket. After 2 days it is still not cancelled. I hope that this little mistake on your side won’t affect the 21 day refund policy. I repeated the whole procedure online. I have just booked, and paid for another seat. I have the printed confirmation in my hand, but yet again on your system is shows that I have not paid. I have phoned and spoken to 20 people in the last 24 hours. My most recent call was absolutely lovely, she put the phone down in my ear!! If your operators are not trained properly to handle stressful situations then you should not employ them. If you are experiencing technical difficulties, please upgrade or fix your website, because obviously there seems to be big problems and not up to standard. I am sure I am not the first customer to complain about this. I have never experienced such unprofessional behaviour. I will in future rethink before I use your online booking system as it clearly is not up to standard. Kind regards
South African Airways / FlySAA.com Reviews & Complaints
I am very disappointed with the overall quality and service of the SAA business class flights from OR Tambo to JFK: 1. QUALITY – The entertainment system glitched throughout the entire flight to JFK. This was not the worst part; it seems the system is somehow linked to the seat recline function, so the passengers’ seat function controls didn’t work several times throughout the 17-hour flight (for up to 15-20 minutes per glitch period). Some people were stuck in a reclined position while others were stuck upright when it was time to sleep. – On the returning flight, the TV screens were hardly responsive to touch and were very frustrating to use. – The seats are hard and uncomfortable. Worse still, if a passenger is seated next to a window, they can’t step around or over their seatmate when the latter is in a reclined position. This means they have to wake up their seatmate to go to the bathroom, etc. On Ethiopian Airlines, the seats are soft and wide, and there is more space around and between seats. – The seat spaces are fairly cramped. For both SAA flights, I had to store my handbag in the overhead compartment for takeoff and landing. On Ethiopian Airlines, there are more surrounding compartments and features (personal coat hanger, etc.) to store a passenger’s personal items, as well as more seat features and functions. – The seat recline function is rickety and makes a lot of noise when in use. Even with customized earplugs, I would wake up whenever my seatmate used her seat recline function. On other airlines, this function is smooth and effortless. 2. FOOD – On the flight to JFK, they ran out of eggs for breakfast, and it seemed that at least half of the passengers complained about not getting eggs. This has never happened to me before on any other flights, including economy class ones. – On the returning flight for lunch, they ran out of salmon. (This didn’t affect me personally, but did affect my seatmate.) – On the departing flight, the flight attendant took away my untouched serving of butter and then, when I asked for butter later, said that each passenger is allocated only 1 serving of butter. This is utterly absurd. – Apart from the desserts, the food is not that much better than what’s served in economy class. 3. FLIGHT ATTENDANTS – For most of the departing flight, there was only one overworked flight attendant serving our section, which meant that the service was very slow. The passenger who I sat next to was equally appalled by the service and noted that after the meal service, the rest of the flight attendants changed into their pyjamas and disappeared for most of the flight. Also, the flights attendants were not always prompt and sometimes forgot to offer hot towels, blankets, etc. – The same thing happened on my returning flight (though not to the same effect, and I must say that my returning flight was much better in terms of service, quality, food, etc.). 4. LOUNGES – The lounge in OR Tambo is okay but a little chaotic, and the food looked unappetizing. I spent less than 10 minutes there even though I had over an hour to spare until boarding time. – The SWISS lounge for SAA business class flyers in JFK is awful. The food was okay, but the atmosphere was cold and, even worse, the staff were rude and distant. I left that lounge very quickly and returned to the main waiting area of the airport. — Above are specific complaints, but in general, the business class experience was certainly not worth the price of the tickets. In fact, I initially wanted to fly via Qatar, which is renowned for its quality, for almost exactly the same price. However, I ended up choosing SAA so that I could be on the same flight as a relative. Rest assured that I won’t be making the same mistake again, and will not be able to recommend SAA business class to anyone else.
South African Airways / FlySAA.com Reviews & Complaints
I arrived at an airport in Brasil for a series of flights, one including a stop-over in Johannesburg. I was asked if I had my current yellow fever vaccination. I didn’t, so was refused boarding. I complained to my travel agent, who re-booked my flight for me but informed me that they had no idea that South Africa was now insisting on yellow fever vaccines from travellers who spend more than 6 days in the country. I checked on the South African Airways page, and only found the yellow fever warning after searching for it. On the very front page was a travel alert regarding Qantas Airways. Anyone with a television or that reads a newspaper knows about the strike. To me, an important travel advisory is that South Africa now requires yellow fever vaccination for 46 countries, and as South African Airways is the main carrier, they should be showing this on their front page. Not only is it a requirement, but there is a 10 day incubation period. Due to this lack of information, I incurred substantial financial loss including a 10 day stay at a hotel.
South African Airways / FlySAA.com Reviews & Complaints
I booked a flight online for 2 March to fly from Richards Bay to Jhb. I decided to change my flight to the 9th, so I called customer serv”s on the 1st to change my booking. It came to a ridiculous amount of just over R1000. I gave them my credit card details for payment. R91 was the fee to change my infants booking. Then I got a bank sms to notify me that R9100 was deducted from my account! I got a call from SAA saying they mistakely deducted R9100 instead of R91!, and it will be sorted out on Mond. Early Monday morning I also received a call from my bank asking if I did the transaction or is fraudulent. I explained what happened and they released the money back into my account. I thought it was SAA who released the money, however the next Friday night I received an sms saying the R9100 had been taken out of my account. I called SAA on Satr morning. They said the transaction didn”t take place. I had to phone my bank and confirm and I sent SAA my bank statements. They finally agreed I was entitled to the refund. I was told that I would get my refund by the 18th. I still haven”t received it! It”s a lot of money and I have bills to pay!! Really pathetic for such a big company!!
South African Airways / FlySAA.com Reviews & Complaints
I booked a flight through SAA from CT to JHB leaving 06:10 on the 02nd Jan 2017. When I got to check in I was informed that my flight was booked with Mango (1st problem) by the time I got to Mango that flight had already left and I was told that only SAA could assist seeing that I had booked through that airline (2nd problem). When I got to ticket sales there was an EXTREMLY RUDE AFRICAN woman with a very unnecessary attitude for this early in the morning. (3rd and biggest problem) She first had the audacity to walk away whilst I was explaining the issue, came back, stared blankly at me as a re-explained. She told me there was nothing she could do (kindly note that she didn’t check her system, call a friend, send out a smoke signal, nothing) however I can go to counter 30 (flight control) and see what they can do but I will definitely have to buy new tickets. I have never in all my years of flying with SAA have ever dealt with such disrespect. It’s unfortunate I didn’t get her name but I’m really appalled by this kind of customer service especially from a reputable airline like yours. I ended up having to purchase new tickets through a different airline. As a loyal and frequent SAA traveler I am very displeased with your staff members attitude.
South African Airways / FlySAA.com Reviews & Complaints
I booked a flight ticket online with SAA, but do not have a credit card and had to select the pay later option. Only to discover that the only pay later option available is to pay cash at a ticketing office or airport office. This in itself was a nuisance as I have to travel to get to the nearest airport, but to add insult to injury I have to pay an additional R200 “service fee” to pay CASH at one of these facilities!!! Other airlines offer the option to do a direct bank transfer or pay into their bank account at a bank branch. I think it is ludicrous in today”s day and age that I should be discriminated against for NOT owning a credit card – the inconvenience of having to travel half a day to get to the nearest airport (not to mention the petrol cost) and then still get penalised R200!!! Needless to say I will NEVER fly SAA again.
South African Airways / FlySAA.com Reviews & Complaints
I booked a flight with South African Airways from Lilongwe, Malawi to Windhoek, Namibia on the 4th of June 17, planning to leave on the 9th of August. I received a booking confirmation and understood that this was all, as many airlines only issue the e-ticket upon online check in. I only discovered on the 8th of August, while trying to check in online, that my booking had been cancelled as apparently payment from my bank did not go through. I never got any notification of the fact that my flight was cancelled which cause extreme stress on the day before expected departure. I understand that I could have monitored my bank account more closely to make sure the payment went through, but I believe South African Airways should notify passengers when bookings are cancelled. I was able to redress the situation last minute by booking a new flight and luckily the prices were similar. However, this should not have happened in such as last minute.
South African Airways / FlySAA.com Reviews & Complaints
I booked an emergency flight from Adelaide, Australia to South Africa on the 28 September 2015. The aircraft was very old, unsafe and cabin crew very untidy and not well presented at all. I then needed to make changes to my return flight and had many battles with the call centre to make these changes. I was sent on a run around for 2 days, making over 10 calls to the call centre, driving to the airport twice and still not assisted. My patience ran our and I demanded to speak with the manager whom I begged to assist me with changes. The service is atrocious and customers should not use this airline. It is better to pay the extra and fly with Emirates or another reputable airline.
South African Airways / FlySAA.com Reviews & Complaints
I booked flight tickets online for my parents. Since it was a sponsored ticket, I emailed the authentication documents together with my ID & credit card as requested when booking. When my parents arrived at the airport, they were told that the details had not been received. I tried to fax the documents to them at that late hour but due to their poor poor customer service & non-operational fax lines, it was received too late for my parents to get onto the flight. I then had to drive to the airport & paid R1060 to rebook the flight while it was entirely their fault.
South African Airways / FlySAA.com Reviews & Complaints
I bought 2 tickets to cape town in NOV 2015. On arriving at the check in counter, i realised I had made a typo on my wife”s name. Since it didn”t match her ID or marriage certificate, I was forced to buy a new ticket for R4000. I was assured i would be refunded, and they whisked us onto the flight. No one gave me any information about possibly forfeiting the refund, and feel I was unfairly exploited and treated as a loyal seasoned international traveller with their Voyager programme (Gold member). Then my sister in law just rubbed salt into the wound, when her and her fiance could not fly to cape town due to a sprained ankle on the way to the airport, and SAFAIR refunded both tickets without question within 10 days. I at least honored the tickets and proceeded to take the flights, so its not like they lost 2 flights like SAFAIR did above…and STILL i was not refunded. How does this sound remotely fair to anyone reading this. Its my right as a human being to make honest mistakes, and if you knew my wife”s name in Polish, and how we 100% user her shorter nickname, and shes still users her maiden name as she is a Dr, and her married name for other things but not all things, you would understand how the confusion came in. She also ACCIDENTALLY left her marriage certificate at home. It was a total shambles on our part,
South African Airways / FlySAA.com Reviews & Complaints
I flew from CT (SA354) to JHB (SA236) to Heathrow on Fri 02 May. When I arrived at Heathrow my lock had been broken off, my bag rifled through and items stolen. These items include my GHD hair straightener, 1 x bottle Narsico Rodriguez perfume, 1 x Calvin Klein Euphoria perfume and 1 black fleece lined hooded winter jacket. When I was waiting for my bag at the Heathrow turnstile I noticed several bags were in a similar state of missing locks. This seems to be a serious problem with SAA which no one seems to be doing anything about. When discussing this matter with a BA staff member, I was informed that they had a problem with luggage theft but the responsible staff were fired and the problem no longer exists. Why can SAA not to do the same?? We are expected to pay exorbitant flight prices and then the scam at the airport is to cling wrap your suitcase as an added security measure. Why is that? The “at your own risk ” part when purchasing your ticket means that SAA is not liable for your personal safety should something happen on the flight. That does not mean that they are not liable to ensure that our luggage (which we pay to take with us) arrives safely and in one piece. I had to pay the sum of R450 for being overweight only to be short that weight when I arrived in London. Please see attached photos for evidence of the crime. I have attached a photo of the missing lock, the state of my suitcase, the small toiletry bag with missing perfume, the ghd bag and my flight tag. Please can you take my complaint seriously. Thank you.
South African Airways / FlySAA.com Reviews & Complaints
I flew on May 22 on SA67 from Zambia. I was flying business class. At the airplane entrance, senior crew member Koko Mungani, requested that my carry on bag should be checked in despite the fact that the bag was well within the allowed size limit (115cm sum of all dimensions). Unfortunately, I had to comply, and baggage handler that was standing next to her took my bag. When I got home I realized that my cologne was missing from inside the bag (from a small pocket on the side of the bag).
South African Airways / FlySAA.com Reviews & Complaints
I flew to South Africa on South African Airways in September, they lost my luggage for 3 days, requiring me to “re-purchase” all of my essential supplies (having literally nothing but the clothes on your back before you head into the jungle will teach you a lot about prioritization) before heading off on Safari in Botswana. I received my luggage back 9 days later when I was in Germany. The total cost for the supplies I purchased was $575 (I really purchased only the minimum amount of things for a week and a half in the rough). Two months after I returned I finally received a reimbursement check for my purchases in South Africa of only $375, citing that according to their “system” my luggage was only lost for 5 days, I was shocked at how unconcerned and irresponsible one company could be towards their customers.So now I will be wandering the internet looking for any forum to tell my story & warn people about the evil ways or South African Airways. Also, I should mention that on my flight, they forgot to bring headphones on the plane, anyone who did not bring their own was not able to watch the in flight entertainment. They also did not bring enough food, so instead of having your choice of a meat or vegetarian dish, you got whatever was left over. Altogether a pretty disappointing experience.
South African Airways / FlySAA.com Reviews & Complaints
I had a flight from JHB to CPT on the 19th of Aug 09 (flight number SA375). On arrival in CPT, 1 of my bags was not on the conveyer belt.. 3 of our 4 bags checked in did arrive but the 4th one with all my clothes, toiletries and presentation material was missing. I did report the bag as missing and explained to the SAL employee that I have a urgent presentation that I need to do tomorrow morning for which I will need to be well presented (how do you do that without clean clothes etc). The response from the lady was that I can phone them at 05:00 in the am to find out if they found my bag and that I’m not allowed to purchase any goods without authorisation from her manager. I phoned the baggage enquiries centre at around 08:00 on the 20th to find out if they did find my bag on which they responded yes and assured me that the bag will be delivered to my hotel within an hour (as my presentation starts at 09:00). Needless to say – at around 12:00 the bag has still not arrived at the hotel. I had to do a presentation in dirty clothes and was not able to clean myself as all my toiletries was in the missing bag. Bag arrived at about 14:00 without any apology or nothing. Not even a sorry.
South African Airways / FlySAA.com Reviews & Complaints
I had returned from Mauritius and was waiting at the turn-belt to collect my luggage and had waited for almost 45 mins for the luggage to arrive. Only to notice the baggage handlers had deliberately removed the very beautiful name tags off the suitcases. I had called to complain, but was told that Air Mauritius would handle it. I called six weeks ago and no-one called to try to replace it or anything, so when I called today, I was told that it had not been found so nothing was going to be done about it. It was around R160.00 for the item, but the buck was passed. I ordered particular food for the plain, and also was not available once on the plane. So, if something relevantly small is stolen from your suitcase or off your suitcase irrespective of the cost, they wont be doing anything about it!!! I would highly recommend that you shrink wrap you suitcase before departure. Laptops and many other items are stolen on a daily basis…this did not quite happen 15-20+ years ago. VERY DISAPPOINTING!!! and NOT necessary.!
South African Airways / FlySAA.com Reviews & Complaints
I have been a loyal SAA voyager member for over 20 years, supporting saa by insisting that our staff fly saa only I recently booked an business Class flight to London on my voyager miles. I incorrectly booked on my first name Hennie instead of Hendrik. I tried to rectify this error online but recieved an error message. I called saa voyager today who informed me that I forfeited my booking, miles etc as no changes are allowed.?How can they be this petty to not willing to change 4 latter’s on my name? I will now loose all my hotel bookings, flights to maracesh, and possibly not attend a world class conference due to their unwillingness to accommodate a long term customer who has spend hundreds of thousands on flying saa. ?That’s daylight robbery!? Can’t believe this bad service
South African Airways / FlySAA.com Reviews & Complaints
I have been booking ALL my business travel through SAA for the Voyager miles so that I could accumulate enough miles for 4 tickets to Portugal for the family to visit the grandparents. They decided to expire over 200 000 miles of mine without even a courtesy call. I don’t think they should be allowed to expire the miles as I earned them by spending lots of monety with them. I think this is as close to theft that I have encountered and is shocking in this day and age that a company can get away with this kind of service. I will not be flying with SAA again or any of my colleagues in over 40 countries.
South African Airways / FlySAA.com Reviews & Complaints
I have been trying to make a reservation since Sunday 17 October 2010, on the www.flysaa.com website, which is “available” only to travels travelling from Mauritius. Can SAA afford to lose business for five days?
South African Airways / FlySAA.com Reviews & Complaints
i have bought ticket for me to travel to Nigeria at south African airline and i was suppose to travel on 9/01/2013 but my problem was visa, i only manage to receive visa on 10/01/2013 and forget to cancel ticket with SAA and on the 10/01/2013 i went to polokwane airport where i bought tickett they have told me that i must call the center number [protected] and the center told me i have forfeited my tickett and they will pay me back taxes only. my problem is i have to book another flight tickett and they cannot help me to exchange date for me to pay the price different .
South African Airways / FlySAA.com Reviews & Complaints
I have made a booking in april 2011 for my husband and i, I had to purchase miles for a 1 way return to upgrade. Saa took of the cash from my cheque account and then again from my saa voyager credit card. Till date I do not have my refund on the 1st amount taken off my cheque account. It took my a month to get saa voyager to upload my purchased miles, and it’s taking me forever for them to upgrade my ticket. I will be flying in september and it’s now july, I hope it will get sorted out before I leave! My family all fly with saa as we are voyager members, but this will be my last trip on saa. As a south african it is very sad that we cannot count on our airlines!
South African Airways / FlySAA.com Reviews & Complaints
I have many issues with SAA. Firstly, their idiotic rule against name changes, my company have spent R1000’s of Rands on non-used tickets due to this stupid rule. My second complaint is my recent frustration over the fact that SAA cannot issue me a quotation for a multi-destination international flight flying business class on two of the flights and economy on the other flights. They have said that I either have to fly all the flights Business or all the flights economy. This I know for a fact is not true, my CEO has flown business class on the long haul flights and economy on the short flights many times in the past. I requested a quote on Monday morning and it is now Friday and they have not managed to obtain my quote. When i ask them why they say their systems wont allow it, and that they have to keep submitting to “System Fares” to see if they can eventually get a quote. That statement does not make any sense to me, I think the fact of the matter is that SAA is just a poorly managed airline, with disgusting customer service and no attention paid to the customers needs and requests, they obviously need to update there Systems and re-evaluate their rules if they want corporate and private customers to continue using their services.
South African Airways / FlySAA.com Reviews & Complaints
I have never flown with South African Airways internationally before and now I know why. Firstly we get to the airport to fly from Johannesbrg to Mauritius for our honeymoon and see that the flight has been cancelled. No messages have been sent by the airline to inform us of the cancellation we had to see it on the board upon arriving at the airport. When asking why it was cancelled at the check in counter we were casually informed that the flight wasn”t full enough so it wasn”t worth it for the airline to fly so they merging it with a later flight???? We have now had to check in online for our return with the website only showing 19 rows and we cannot get seats next to eachother even though it is a package deal and flight times seem to have changed to half an hour later without being notified once again. Thanks for putting a damper on the honeymoon. This is my last flight with this incompetent airline!!!
South African Airways / FlySAA.com Reviews & Complaints
I have never recieved such bad service. I booked a flight for my 7year old daughter to go visit her gran, was told that I must pay for the booking by the 25th of july, now my booking has been cancelled and I can’t get through to customer care!!! Pathetic, I have spend more time on the phone booking a flight that it would’ve taken me to drive her down there myself (from cape town to jhb !!!) They are the only airlines in sa that offer services (If you can call it that) for unaccomanied minors.