My wife has visited the same clinic for years and upon last visit was charged a over payment . She was told it would be credited to her debit card within 1 day ( as is usual practice in the market place ). It was not credited . After a week, I ( her husband ) with my wife on speaker phone, confronted the staff at this location. They said they credited it to her other card ( South Texas Dental Card ???? ) and they would hold the money until her next visit. The exact words were ” we will hold the money until you need it “. Naturally, my wife being 70 years old and not the most well spoken in the English language , I took a agressive stance in the matter. I was told I c ould not speak for her and she would have to come to the location to have her refund processed. They would not have refunded the monies , had I not taken a firm retort with them. My wife wanted me to wait in ther car with the dog, having just come from the vet, I did as she asked. They told her I was no longer welcomed in their offices. They said I have caused problems in the office before, I had no previous communications with anyone in their offices. Long story short, they have lost a good customer and have suggested a question in their company integrity and a far greater loss for their inept skills in customer service. Finally, received reimbursement in full. Lotta hard work in volved, like pulling teeth. Thanks
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