Dear Sir or Madam, Semper Solaris helped my property 12202 Timlico Ct, Moreno Valley, CA 92557 installed Solar Panel on the roof on February 2019. Southern California Edison finally approved on March 26, 2019. My solar panel generated 600-700 Kwh per month. I thought that sce was going to deduct my 600-700 kwh from their bill every month. But it never happened. I called sce customer service many times, letting them know my solar panel project was approved on Mar 20, 2019. They said they will take care of it in 1 to 2 billing cycle. However, they never deducted any kwh at all, pretend not knowing. I called them at March, I called them at Apr, I called them on May, I called them at June, the most recent time I called them was July 23rd when they emailed me the bill. They always said they would take care of it in next bill. But it never happened. Thank you, David Pong
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This complaint and/or review was posted on HolySmoke.org on 18:28 pm, October 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/southern-california-edison-company-sce/.
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Southern California Edison Company [SCE] Reviews & Complaints
Edison or a representative from Edison removed shrubs / bushes around the utility poles. They did not take the removed shrubs / bushes when they left. This is not a fire hazard. This is the second time this has been done and the original shrubs / bushes are still there. Please send a crew to pick up their trash, this is a bus stop and a traveled area where it could be a fire hazard for our home and the children at the bus stop.
Southern California Edison Company [SCE] Reviews & Complaints
Found offer for rebate for energy efficient appliances puchased in 2012. Took MY TIME to submit rebate request for Whirlpool Refirgerator Model #G16FDRXXY which was listed (July, 2012) as eligible for the bigger rebate ($75) because its annual Kwatt useage was less than 480. No rebate, no notification of why no rebate – only a telephone number to call where you get put on hold for an hour+. Phoney offer, don’t waste your time. And for God’s sake, don’t purchase an appliance based on a supposed rebate from this utility. The model was subsequently removed from their list of eligible appliances – Nov 2012, when I rechecked. So don’t waste your time…They’re just diddling ya.
Southern California Edison Company [SCE] Reviews & Complaints
I am being overcharged for electricity. I have called SCE and they say that they think my neighbors are tapping into my power. I am only home 3 days a month and we have a surveillance system at home so it would be impossible for anyone to tap into our power. They told me my meter is hooked up to their computers and as such my bill is accurate. They are ripping me off and I am a senior living on a fixed income.
Southern California Edison Company [SCE] Reviews & Complaints
I applied for the CARE discount for SCE and when I began the application process the application asked if I was getting any government benefits like food stamps or social security disability or medicare, I get all of these benefits. SCE says that applicants who get these government benefits don”t have to do the income verification but I was required to do so anyways. I complied and sent in my tax info and other info that SCE requested in a timely manner. Then I got a letter stating that they had not got any of my info for over 60 days which is a complete and total lie. I have proof they got my info because they responded to my submissions of documents. When they sent the letter stating that I had not complied they also took away my discount in June going into the summer months, the most expensive time of year for me because I live in the desert where itis very hot and A/C units run full time during the summer months. I reapplied and went through the process again to get the CARE discount and I was approved in September after the height of the summer heat and now I am stuck with an electric bill that I cant pay because of my fixed income. This is wrong and should not happen to anyone. The program was set up to aid those like me who can”t afford the high rates SCE charges for electricity. But they left me with my pants down in the middle of summer. My discount should be retroactive and they need to go back and redo my bills from June – September with the discount.
Southern California Edison Company [SCE] Reviews & Complaints
I have been trying to rectify, with monthly friendly patient let them do what they can to correct the problem phone calls on a mistake THEY made for three months … and today was the final straw. I do not normally write scathing reviews, but today”s that”s what I”m writing. In April my LEVEL PAY sum went up. I called to have it returned to its previous $65 level. I felt that that was a very reasonable request, given that my previous year of Level Pay program brought to me having an overpayment balance where I didn”t have to pay further for 2+ months. That agent”s reply to my request: basically, not a problem. THAT”s when the problem began. Instead of adjusting the Level Pay sum (an action request that I”ve had done in years previous without a problem), I was REMOVED from that payment plan. So, the next month, May, I get a bill and the ENTIRE sum is due ..and of course I”m on auto-pay so I”m looking at that full sum getting pulled from my checking account. I call them/SCE in May to go over the situation and what can THEY do to fix this so I”m not having to pay that full sum as a result of THEIR error. So they say they can do a one-time stop, and then x, y, and it”ll get corrected. The stop-pay happened, I sent in the $65 payment. Now, for JUNE the bill comes and AGAIN the whole sum is written up as being due, and of course auto withdrawal. I call yet again, and get what I think (foolish I am) is someone who is hearing me and is doing his best to find a solution that will protect me from having that whole sum withdrawn. I get his name, his ID #, he outlines what will happen. All seems good. Today, mid June … checking account is emptied beyond empty. I am so freaking pissed off! I call them … and basically all I freakin get is the agent and the supervisor repeating in circles what today”s policy is. Gee, the policy that was outlined to me last week by this other agent sounded awfully correct and accurate, matter handled to me. And what was said to me the month prior had the some ring of honest accurate truth to it. Nope, we”re going to have you think that, and the screw further with you. Today”s agent and supervisor in no way acknowledged my words that THEY have a problem in the training and competency of their customer service account reps, that over three months that I have had to call and not have this fixed to where today, I have my bank account emptied. I am just so livid. And anywhere that I can voice my opinion on the obvious incompetency of management in equipping the customer service agents to accurately handle problems I will go there. This is also a company that is just obviously way too big, that a problem THEY made that THEY cannot fix in 3 months. It”ll just proceed on status quo and screw the customer. Oh, and they”re not all that sorry about it. If I could possibly go to another company, I absolutely would. Basically, don”t believe anything they say about how a billing issue will be handled. Be ready for the worst outcome. That is the motto an SCE customer has to do business with by.
Southern California Edison Company [SCE] Reviews & Complaints
I have not received any bill since March 2019 and I called SCE 6 times and talked to different customer service representative for my problems. They just kept transferred me different departments. I called again last month and they finally told me that their computer is suffering problems and they are fully aware of the issue but they will send a technician to survey my meter again. The technician again missed the appointment date and never show up. Two weeks after the appointment date, they showed up today and claimed they ran the bell which they did not cuz we were at home. They again left me a note to call, I have been on the phone for a hour already. I don’t know how SCE survive this long because this is the most inefficient company and worst company in any possible way that you can even image. I hope there is another alternate way to this traditional power supply so I can cut this company off.
Southern California Edison Company [SCE] Reviews & Complaints
I live at the address above. It belongs to my dad. He does not live there. He rents out rooms. one of the former renters that moved in june or july 2006 was paying the electrioc bill as part of her rent. The electric bill was put into her name and she paid the bill for 2 years(july2006-july2008) until she moved out suddenly. Shortly after, the edison co wants to check the meter and they ask for Brooke Smith(.the one responsible for the electric bill), My xhusband who was liveing here at that time, told them she moved a month ago. The investigator said we should change the billing to my husbands name since brooke no longer lived here. Ater checking the meter he informed us that it had been tampered with and he was going to take it and would bring a new one back in two weeks. So he disconnected our electric service and retuned in two weeks with a new one and said it would cost us 250 dollars for the new meter and to pay the remaining balance on the x tenent Brooke Smith which was 165.00. So my husband paid it and I have the receipts to prove it. So they connect our service and change the billing to fred ross with a new account. We pay the bill the first month and a week later we get a bill from southern cal. edison/revenue department saying we owe approx 5000.00 dollars for unauthorized use during the billing period of july 2006 thru july 2008. We explained to them I was not aware that someone had tampered with the meter and was not aware the bill was only approx. 50.00 per month instead of its usual 160.00-180.00/pm. We were not aware of what was going on with the billing or the tampered meter. The edison co/revenue dept. said fred ross is now responsible to pay that balance because everyone in the house did benefit from it. We have been living off a generator and candlelight ever since around jan 2009. going on two years. Not only is it expensive 2 gallons of gas a day/30 days a month, well you can figure tt out! And the noise! Our neighbors are not too happy either! And not to mention all the fumes from the generator and breathing the soot from the candles at night time, With my health problems is not good for my lungs, for anyones lungs. Not only an exspense and health issue but a fire/safety hazard also. During this time we have had a couple of renters try to hook up the electric service with an account in their name and so colif edison/revenue dept. says we cant have any electric service here until fred ross pays the balance of 5000.00 which isnt even his debt to begin with. I made. a complaint to the public utilities and explained to them about our service and they said they would get back with me after contacting the edison co. When they did contact me by mail they said the so.calif.edison/revenue dept did an investigation and said the same peolple were still living here and we all benefited from it, therefore responsible to pay the 5, 000 dollars. And they are within their limits charging us 5000 dollars I find this so unfair and impossible to ever have our service restored. I am living off a government program called GR – general relief with the department of public social services. DPSS. and barely making it. Believe me, if I had five thousand dollars I would just pay it because it is such an inconvienance living like this. I wish there was some other alternative but unfortunately southern california is the only electric service. I feel we have suffered enough and isnt there any way to come up with some kind of a comprimise or agreement of some sort that could benefit everyone. I dont mind paying something on the past bill but I dont feel responsible for the full amount. And I honestly did not know there was a problem with the meter. I wish they would have let us know when the problem with the meter first started. instead of 2 years later with unauthorized use for two years/ equalling five thousand dollars, making it impossible to pay that amount. Can you please look into this for us and get back with us as soon as possible. I just dont feel we are responsible for someone else bill. But we need electric service. Those were just a few of the problems i mentioned above when forced to live with a generator. I just want to return to a normal lifestyle. There are so many other issues to deal with. It would be a big relief to settle this issue. I would appreciate it so much. thank you very much. kim ross fred ross
Southern California Edison Company [SCE] Reviews & Complaints
I moved in Jan/14/2013 in corona with new ownership. I started turn on the services with edison company and all of a sudden power shut down 2/14/2013 in the evening. My mom was stay alone in house and she fell down from steps and she was delivered to ER. Now she has fx of right arm. I called SCE and asked why power has been cut down without notice. They told me they tried to contace me different number that number unable to leave voice message. I told them that was not the number i given to them and asked why you didn”t send me a email or mail at my house if the number was not able to. They also told me that was not their policy and I had to update recent phone number myself. Excuse me. I gave recent phone number and Edison have diffierent # that i didn”t give to. Finally I talked this issue with supervisor and she also told me that if I want to reconnect service right now I must pay over 1000 that previous owner owned Or I must send my driver license and SSN and Grant deeds then they will investgate within 48 hours. It doesnt completely make sense and insane process they provided for me. My mom was injury and fracture now because i cutting off the power without notice.
Southern California Edison Company [SCE] Reviews & Complaints
I moved into an apartment building in September of 2010. I live alone. Work 2 jobs so I”m rarely home. My first couple of bills were in the low $100 range and I didn”t think much of it, I used to rent a room from a buddy in his house so I had no idea what electricity would cost (I was lucky, I know!). My bills progressively increased, as I continued to try and use less and less electricity in my home. My thermostat now lives at 72 degrees when it”s on, which is only when I”m home at night (sleeping). I don”t use the stove (don”t cook), I prefer the dark so lights are only on for a minute when I need to find something, I don”t use the dish washer (because I thought it was adding to the bill). The only thing that”s constantly drawing power in my apt. is my refrigerator (energy efficient), and my internet modem, oh and my alarm clock. As of last month, my bill reached $240. I”ll remind you, I”m a single person that”s home 2 hours tops (while I”m awake), who uses nothing but my tv for maybe an hour a day (which is an energy saving tv plugged into an energy efficient plug). I noticed that my bill almost doubled when someone moved into the apartment next to me, yet SCE refuses to send someone to check my meter for any type of cross between the apartments. I”ve been calling SCE for 4 months now trying to clarify that I continue to use less power, as I move back into the stone age using fewer and fewer appliances, yet my bill continues to go up. I”ve given up using my thermostat/heat now, leaving it off as a test to see if my bill escalates even further this month. One customer service rep advised me to “wake up @ night to turn off my thermostat in order to save on power usage”. You”ve got to be kidding me. Just to reiterate, I”m a single person, home 2 hours a day while I”m awake, don”t use the stove/dishwasher/lights, only use thermostat which is set at 72 at night while I”m sleeping, turn ALL lights off unless I”m looking for something, OH and use my computer for maybe a total of an hour a week (which is also on an energy efficient plug). Am I doing something wrong?
Southern California Edison Company [SCE] Reviews & Complaints
I paid my electricity bill online, receiving no error messages during the process and a payment confirmation number at the end. Nearly 2 weeks later, I received an e-mail threatening disconnection. When I called SCE, I was told the payment had not gone through after all because of a typo – one incorrect digit – on my checking account number. Immediately I went back online and paid the bill in full. My next bill from SCE showed a $9.00 “Returned check charge” for this very minor typo, which is unreasonable, and unjustified because no check was returned or even involved. Further, typically, a mistyped checking account number will return some kind of error message by the online payment program, but none was received here, and the payment was fully confirmed. Thus, I thought everything was fine and had no way of even knowing about the typo, if there was such a typo at all. BEWARE!!! I think SCE has devised another consumer rip-off scam here. By giving the false impression that my account was paid in full, then waiting 2 weeks to send me an E-MAIL notice (which had a completely vague subject line that didn”t even hint that this was a disconnect notice), I think what they wanted was to disconnect my electricity to generate even higher reconnection fees. But, because I know SCE is full of dirty tricks, I went on and read that e-mail instead of ignoring it, and paid the bill before they got a chance to shut the power off. So all they could do was drum up a bogus “returned check charge, ” which they refused to reverse, forcing me to waste time filing a complaint with the Public Utilities Commission. BE WARNED!!! SCE is unethical and guilty of a number of fraudulent consumer practices! This is just their latest scheme! DON”T PAY YOUR BILL ONLINE ANYMORE!! SEND THEM A PHYSICAL CHECK!
Southern California Edison Company [SCE] Reviews & Complaints
I signed up for level pay plan program in January 2011 to pay $120 each month, and noticed on Feb bill statement that my “actual usage” reading was $347. I have lived in the home for 3 years and never had a bill over $160 for 1 month. With the Level Pay Plan you pay the same amount each month then any remaining balance is due at the end of the year. It seems they bill you higher so that you have an outstanding balance. I requested an inquire regarding the bill and received no response, but was told there were corrections to the bill. No correction is reflected on the bills I have received. I want to find someone to investigate the actions of this company. I have read many complaints and do not understand why as citizens we have to withstand such injustice. We are being cheated and with no recourse.