In October 2010, my contractor had Southern Pride Plumbing complete all plumbing work on our new addition to our home. One of the jobs completed was installing a new Navien Tankless Water Heater. The system worked good until July 14,2014, it completely shut down and would not power back up. I immediately called Southern Pride and the employee had to call me back after checking and informed that they no longer could service this particular brand of tankless water heater and could not do anything for me. I then called the manufacturer to find plumbing company’s that they recommended for service on this unit. They referred me to Benjamin Franklin Plumbing, a national company with an office in Columbus, Ga. The representative with BFP called a national representative with Navien and discussed the situation along with providing him pictures. I was informed that the unit was incorrectly installed by Southern Pride Plumbing. Several issues were pointed out to me. First of all the date stamped on the inside of he unit for manufacturer was 2008. Seeing that this was installed in late 2010, I was sold a older unit and did not know this. Secondly, this unit was supposed to have been plugged into an outlet, not hard wired. SPP stripped the plug off and hard wired the unit. Third, SPP used the wrong size PVC through out the entire home for the unit to work best. Fourth, SPP used the incorrect size PVC on bottom of unit to make connection water to the unit. Fifth, SPP did not even install a particular valve at the bottom of the unit that is required by the manufacturer. Sixth, the manufacturer requires that this unit be flushed and serviced on a annual basis. SPP never informed me of this and did not provide this service that was necessary. Last, SPP never called in the date of installation and serial/ model numbers to manufacturer as required. My unit basically burned up on the inside due to a combination of these installation errors. I had no choice but to purchase a new similar unit for $5,700.
This complaint and/or review was posted on HolySmoke.org on 19:04 pm, February 07, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/southern-pride-plumbing-gas-llc-review/.
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