Do yourself a big favor and dont even consider booking anything through Southwest Vacations. After booking six months in advance for a trip to Disney that we had saved two years for, they completely botched our plans. We had booked a 1 bed/ 1 bath villa which, according to their website had a full kitchen and a hot tub and coordinating flights. A few weeks prior to the trip, I had called the hotel to ask for a certain area of the resort to be told that our reservation was for an incorrect week and an efficiency room. After several calls and literally hours on the phone, it turns out Southwest vacations doesnt book the premium villas but only guarantees the efficiencies. Their advertisement depicts the opposite. Being that I had a very specific room type in mind, I attempted to cancel the hotel portion of the trip but was told by a supervisor named Felicia that I would have to cancel my flights as well. Being a few weeks off our travel dates, re-booking the flights would be at a substantial increase in price. I explained that I simply wanted what I had booked and paid for and the cancellation was no fault of mine. At no time did Southwest Vacations attempt to procure the premium villa of find a villa with the amenities their website has advertised. Rather, they spoke down to me and stated ” a kitchenette is almost the same”. They then claimed that I had called earlier and demanded a handicapped room which is simply not true. Regardless of what they THINK, I want what I booked and what I paid for. In summary, they said I would have to get a rental car to keep my flights. They charged me an additional $250 on top of their “bulk rate” (see more expensive) airfare. We already HAD a rental car but now needed a hotel. This trip ended up costing us several hundred dollars more because they falsely advertised the room and then penalized us for cancelling it. Customer service was a nightmare, each person told me something different yet they became increasingly rude and angry with each call. As though I was being unreasonable actually wanting the dates and room that I wanted! I will never even consider booking with them again. Horrible. I have complained several times to customer service and am being ignored.
Customers reviews and complaints
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Southwest Vacations Reviews & Complaints
I believe that Southwestvacations.com needs to be investigated. I used their website to click on “Disney Deals.” I decided to “build my own vacation” so that I could reserve a “Good Neighbor” hotel. I selected air, and then hotel. When my hotel offer appeared, I received a Disney option to purchase 2 day hopper tickets for a discount. I selected this option. I selected car rental as well. As my vacation is nearly approaching, I called Southwest as well as Southwest Vacations to inquire about my hopper tickets. They looked at my purchase and told me I made a mistake and did not purchase through southwestvacations.com. I “Purchased” through Southwest instead. Therefore I do not qualify for the Hopper tickets. I tried to tell “Customer Care (Ha Ha) that I did purchase the tickets through southwestvacations.com. I was given the runaround and Gaslighted by customer care. They insisted I only thought that I purchased the Southwest Package. Since I received 3 separate confirmation emails rather than one– I do not qualify and did it wrong. I did purchase this package correctly. However I think that Southwest is scamming us. Think about it: It is a bad economy. Draw people in on a deal. And then when they call confused about the missing offer they insist that the customer screwed up. I am an intelligent individual. I have a Master degree plus 45. I know exactly how I ordered. “Customer Care” is wonderful at gaslighting and making the consumer think that s/he isignorant. I know I purchased correctly and selected the Disney package option. If one de-selected Disney tickets, you would get a warning sign stating that this is a Disney Offer and the price will change if you cancel the Disney tickets. HMMMMM… Dummy proof yet I “messed up.” Something is fishy. Kind of like how 5/3 got sued for overdraft fees. I wonder if I.T. found a way to re-direct orders to make it look like the consumer ordered incorrectly to cover it all up.
Southwest Vacations Reviews & Complaints
I booked a trip with this company in may. I moved to another city since then, and wanted to get a flight out if a closer airport than the original. The agent told me we could cancel the flight and then rebook it. He did not inform me that I would lose my package rate before canceling. I of course got upset when I found out, and he “couldn’t rebook me. ” the customer service manager I asked for told me I should have done my research, in those exact words. I don’t work for a travel company, they do, and should have advised me of the changes ahead of the cancellation. I just want the original airfare refunded and not the crappy $263 credit they gave me. I will never use this terrible company again. I had to book an $800 flight in addition to what I paid for my package with this company due to their nondisclosure of information that ordinary consumers like me would not be privy to.
Southwest Vacations Reviews & Complaints
I cancelled a southwest vacation package on 6/16/19 for a trip to Las Vegas on 7/23/19-7/28/19. The confirmation # is RWSYB2. Southwest vacations or the airline has not issued me any travel funds or vouchers. After speaking with several different representatives, I was told that the travel vouchers would be issued to me and not Southwest vacations as I was previously told and that it would take 30 to 45 days. They did not issue me a ticket request or a confirmation number to check on the status of my vouchers. This is inconvenient for the customers that want to make future travel plans before 30 to 45 days. On top of that, it is impossible to speak with anyone because the wait time is entirely too long. Southwest needs better customer service reps that are trained and knowledgeable of the policies. This is a major inconvience and flights cost way too much money for a paying customer to be inconvienced with nonsense such as this.