Having seen another complaint on here about this company I felt compelled to write my own… I have been purchasing cosmetics for my business from this company for several years and I am now desperately seeking another supplier. Their so called customer service is awful – the staff hardly speak English and seem to be unable to write more than a one word email reply (if you are every lucky to get a reply). Trying to get hold of certain people on the phone is a nightmare – their telephone system is worse than any I have encountered. Orders take ages to be dispatched and their shipping costs are astronomical. Their packaging is absolutely terrible – horrible polystyrene loose fill chips all over the delivery van and the products every time. Special requests are completely ignored – don’t bother trying to create a customer/supplier relationship with them. They have also recently added a third extra to their product prices, even to long standing customers. The actual products are good however their glass pump bottles with a metal pump tend to rust after a few weeks. Anyone on here with positive comments about this company obviously is working for them.
This complaint and/or review was posted on HolySmoke.org on 21:35 pm, January 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/spa-de-soleil-2/.
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