After going through a lot of options, my wife and I had finally decided upon the sauna shower spa equipment. We’d ordered it from Spa de Soleil, a vendor last year. We had quite a bad experience with them. And in return all we got was misbehavior via their employees.
The sauna shower we ordered was supposed to have a both regular shower and steam function, as stated online and in their brochures.
The unit was delivered on time but when we got it assembled together by a professional, we were told that this unit only consists of a regular shower and no steam function.
I mean, why would I be spending several grands on a regular shower, do they think we’re stupid. I’d rather buy that from a vendor nearby for a lot cheaper rate. The only thing attractive about that unit was the steam function, because of which we ordered it. And when it got delivered, it didn’t have that.
First we thought maybe they delivered the wrong unit and we could get an exchange, after all we paid so much for it. But when I heard them misbehave with my wife and blaming her for ordering that particular model, I lost my mind. I mean how could they be blaming their clear cut mistake on us? And all the more being arrogant over the phone. I would have surely punched that guy who was acting so macho over the damn phone.
They completely refused to exchange it or even refund my money, even though we didn’t use the shower unit even once. They were just trying to convince me about how my wife ended up ordering the wrong unit and of course it wasn’t their fault, as they claimed. Such prick Spa de Soleil has working for them.
This shower unit that we chose was model SDSA002, Silver Frame – it’s a bloody piece of crap. It’s like buying a regular shower and paying grands for it. It didn’t even look that fancy, totally not worth the money. Not even worth a penny I’d say.
Spa de Soleil is such a fraud, their customer service is the worst of all times. I have never come across such service in my life. The worst and most horrible customer service I’ve dealt with, not agreeing to us but convincing, rather manipulating us for doing wrong.
Delivering different equipment than ordered and not even accepting their fault. No refund and no exchange, Spa de Soleil should just be shut down as they have no idea how to operate. Dissatisfying customers is no way going to help their company earn any profits.
These muppets can barely speak any English; the entire ordering process is terrible. The dispatchment of the product takes ages. I mean it takes so long that you’d forget you’d ordered something from them. And once delivered, the packing is just horrible; I mean why would they be doing a favour to those customers who are paying them so much dough. Getting the cash and being done is no way to run business.
I wonder how this company is still running; Spa de Soleil is a total rip off and should be shut down immediately. Seriously guys, do yourself a favour and never deal with Spa de Soleil or SDS as they call it, it’s a total scam and you don’t even get a refund. Worst decision in life ever made, to deal with Spa de Soleil.