Back in January 2011, I ordered about $130 worth of items from Newport News and I didn’t like any of them, so I returned them the same week using the enclosed return label. I had ordered them on my Newport News credit card. Well, months go by, and still no credit shows up for the return. So each month I make the minimum payment because I don’t want to end up with a big credit on my account when they FINALLY process the return. I fianlly called in May to ask on the status of my credit and the customer service agent said “yea, I see it’s taking a long time to process this return – and I see you’ve been paying interest on these items, so I’ll credit your account for the interest as well” I received my June credit card statement and they STILL haven’t processed the return (although I do have a $9 credit for the interest I paid). I called today, and they tell me “Signature Styles filed for bankruptcy, so we are unable to process credits at this time”. So basically, they told me even though I returned the items, I still have to pay for them, and I’ll get information in the mail to add my name to the court documents for a refund! I spoke to 4 people there (including a manager), and they were all unwilling to help me.
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This complaint and/or review was posted on HolySmoke.org on 00:38 am, February 23, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/spiegel-newport-news/.
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Spiegel / Newport News Reviews & Complaints
Back in January 2011, I ordered about $130 worth of items from Newport News and I didn’t like any of them, so I returned them the same week using the enclosed return label. I had ordered them on my Newport News credit card. Well, months go by, and still no credit shows up for the return. So each month I make the minimum payment because I don’t want to end up with a big credit on my account when they FINALLY process the return. I fianlly called in May to ask on the status of my credit and the customer service agent said “yea, I see it’s taking a long time to process this return – and I see you’ve been paying interest on these items, so I’ll credit your account for the interest as well” I received my June credit card statement and they STILL haven’t processed the return (although I do have a $9 credit for the interest I paid). I called today, and they tell me “Signature Styles filed for bankruptcy, so we are unable to process credits at this time”. So basically, they told me even though I returned the items, I still have to pay for them, and I’ll get information in the mail to add my name to the court documents for a refund! I spoke to 4 people there (including a manager), and they were all unwilling to help me.
Spiegel / Newport News Reviews & Complaints
Bad experience from start to finish!!! And I am not finished yet. I recently purchased a jacket from newport news. The websites’s sizing information window wasn’t working so I thought i’d be safe going up a size. When the jacket arrived it was two sizes smaller than it should have been so their specs are completely off from industry standards. There was no return label included and I was told they were changing their warehouse location and didn’t have new printed labels. However, another customer service rep admitted they were in negotiations with ups on their contract with them. Different reps… Different stories. I went to ups and found out that the rates for an individual were so expensive that it would cost me 50% of what the jacket cost me to ship it back to them without their corporate rate. When I asked to speak to a manager (Which I found out there is only one!!!) I was told they would take my name and number and call me back… That was 4 days ago. I called several other times since then to no avail. Honestly this is a company that does not care about their customers. I do not trust them and plan to open a dispute with my bankcard company not to pay the bill I think they have really gone down the tubes… Never again… Beware.
Spiegel / Newport News Reviews & Complaints
Bad experience from start to finish!!! And I am not finished yet. I recently purchased a jacket from newport news. The websites’s sizing information window wasn’t working so I thought i’d be safe going up a size. When the jacket arrived it was two sizes smaller than it should have been so their specs are completely off from industry standards. There was no return label included and I was told they were changing their warehouse location and didn’t have new printed labels. However, another customer service rep admitted they were in negotiations with ups on their contract with them. Different reps… Different stories. I went to ups and found out that the rates for an individual were so expensive that it would cost me 50% of what the jacket cost me to ship it back to them without their corporate rate. When I asked to speak to a manager (Which I found out there is only one!!!) I was told they would take my name and number and call me back… That was 4 days ago. I called several other times since then to no avail. Honestly this is a company that does not care about their customers. I do not trust them and plan to open a dispute with my bankcard company not to pay the bill I think they have really gone down the tubes… Never again… Beware.
Spiegel / Newport News Reviews & Complaints
I called into customer service after a shipping charge that was more than the product I ordered. The agent told me since it was the first time I ordered she would give me a one time free shipping. I have now been charged 12.95 a month for several months on my bank account, from some marketing company that works with them called encore marketing. I never agreed to a service that hey are offered for discounts. WHAT A RIPOFF. I would never suggest to make any purchase from newport news. What might look like a pretty good deal is not. They will always find ways to con you for more money!
Spiegel / Newport News Reviews & Complaints
I called into customer service after a shipping charge that was more than the product I ordered. The agent told me since it was the first time I ordered she would give me a one time free shipping. I have now been charged 12.95 a month for several months on my bank account, from some marketing company that works with them called encore marketing. I never agreed to a service that hey are offered for discounts. WHAT A RIPOFF. I would never suggest to make any purchase from newport news. What might look like a pretty good deal is not. They will always find ways to con you for more money!
Spiegel / Newport News Reviews & Complaints
I finally scraped up enough money to buy a suit that I could wear because of sickness nd weight gasin, I order it from Newport news, first of April 2011. it was put on backorder twice, so I found another from ebay, no postage, and needed a suit as I have had a hip replacement and needed water theorpy and had no suit. I tryed to cancel suot from Newport News but then they sent out suit, I called and talked to a customer service Rep, Cale and she said just return and I would receive full refund infact she put returr postage in my account while I was speaking with her. I sent the suit right back, and it was received and signed for By Shafner on newportnews dock on the 12 of May, 2011, That same day I went for a mamogram, and received a bad report, and was called on friday and told I had to come back in and was told that I have calicum in my left breast, I need to go to the Doctor, and I need the refund for my copay, I have sent nunmerous emails and several phone call, to Newport News, and it is just like they do not hear me. I do not thind that Newport new will ever refund the money and my health is in harms way. They do not care, I have been told by some that it will be rush thru, some say two billing cycle, I have never heard from some of them, but, I wish that I had found and read this web site before I ordered. I will nor will my friends ever buy from Newport News again, I just do not understand them not helpong someone who is as afraid as I am and need the money so bad, , I did even try to get mean and threathen them with BBB and fraud and the FBI. and think that this should happen as they are cheating so many people from all the reviews I have since read, NO ONE SHOULD BUY FROM NEWPOT NEWS> They are rude and lie and will not do what they say.Today is the 27th and they have had this back since the 12th and I know that they can do electronic transfer as they did on return postage, They just will not refund my money. Can someone Help? What can we the, customer do?
Spiegel / Newport News Reviews & Complaints
I finally scraped up enough money to buy a suit that I could wear because of sickness nd weight gasin, I order it from Newport news, first of April 2011. it was put on backorder twice, so I found another from ebay, no postage, and needed a suit as I have had a hip replacement and needed water theorpy and had no suit. I tryed to cancel suot from Newport News but then they sent out suit, I called and talked to a customer service Rep, Cale and she said just return and I would receive full refund infact she put returr postage in my account while I was speaking with her. I sent the suit right back, and it was received and signed for By Shafner on newportnews dock on the 12 of May, 2011, That same day I went for a mamogram, and received a bad report, and was called on friday and told I had to come back in and was told that I have calicum in my left breast, I need to go to the Doctor, and I need the refund for my copay, I have sent nunmerous emails and several phone call, to Newport News, and it is just like they do not hear me. I do not thind that Newport new will ever refund the money and my health is in harms way. They do not care, I have been told by some that it will be rush thru, some say two billing cycle, I have never heard from some of them, but, I wish that I had found and read this web site before I ordered. I will nor will my friends ever buy from Newport News again, I just do not understand them not helpong someone who is as afraid as I am and need the money so bad, , I did even try to get mean and threathen them with BBB and fraud and the FBI. and think that this should happen as they are cheating so many people from all the reviews I have since read, NO ONE SHOULD BUY FROM NEWPOT NEWS> They are rude and lie and will not do what they say.Today is the 27th and they have had this back since the 12th and I know that they can do electronic transfer as they did on return postage, They just will not refund my money. Can someone Help? What can we the, customer do?
Spiegel / Newport News Reviews & Complaints
I had a charge of $14.95 that I could not figure out what it was from. It did not list a name but a phone number. When I typed it in google I found out other people on here had this problem as well from this phone number. I found out it was from newport news, a womens clothing company. I had ordered a dress from there over a month ago and they asked if I wanted free catalogs so I agreed. Never once did the person I spoke to say there were charges. Whats strange is when I purchased the dress it came up on my statement as new port news. But the catalogs did not and were a phone number. That is because it is their shady way of stealing peoples money. Although 14.95 is not alot it is to a college student like myself. What is worse is that if I would of let it slip they would of continued billing me each month. Do not order from this company!
Spiegel / Newport News Reviews & Complaints
I had a charge of $14.95 that I could not figure out what it was from. It did not list a name but a phone number. When I typed it in google I found out other people on here had this problem as well from this phone number. I found out it was from newport news, a womens clothing company. I had ordered a dress from there over a month ago and they asked if I wanted free catalogs so I agreed. Never once did the person I spoke to say there were charges. Whats strange is when I purchased the dress it came up on my statement as new port news. But the catalogs did not and were a phone number. That is because it is their shady way of stealing peoples money. Although 14.95 is not alot it is to a college student like myself. What is worse is that if I would of let it slip they would of continued billing me each month. Do not order from this company!
Spiegel / Newport News Reviews & Complaints
I had the same experiences as everyone else, having to make numerous phone calls, being told that my account would be credited in two cycles, someone would contact me within 72 hours, endless waiting on phone and scripted information, given useless websites and numbers to file a claim. Finally, In September I decided to contact my bank Chase to file a dispute and within a few hours they credited my bank account for both charges. I thought that was the end until in November I received a bill for the $300+ from Spiegel and NN stating that my account was 30 days past due!! I called the number indicated on the bill and it was non working so I called C.S for a new number, “Joy” stated that I”m being billed for Spiegel because they “did” credit my account on May 23, 2011 (even though I didn”t purchase from them until June 7, 2011)?? she couldn”t find the NN bill because their system hasn”t updated the info yet! I called my bank to see if this was true and they couldnt find a credit from either one. I called Spiegel AGAIN! and “Ciera” said Im being billed because Chase is billing them for not paying me! and that Spiegel/NN has been taken over by a new company and that the old company is protected due to bankruptcy from paying their debts including me. I called Chase back and the banker couldnt believe how they were treating me, he asked if they have my social and I said I dont think they should. He said I should forward them my emaIl of my dispute that Chase sent me. I dont know what else to do!?! This is unfair and I do not feel I should have to pay this when they owed me!!
Spiegel / Newport News Reviews & Complaints
I had the same experiences as everyone else, having to make numerous phone calls, being told that my account would be credited in two cycles, someone would contact me within 72 hours, endless waiting on phone and scripted information, given useless websites and numbers to file a claim. Finally, In September I decided to contact my bank Chase to file a dispute and within a few hours they credited my bank account for both charges. I thought that was the end until in November I received a bill for the $300+ from Spiegel and NN stating that my account was 30 days past due!! I called the number indicated on the bill and it was non working so I called C.S for a new number, “Joy” stated that I”m being billed for Spiegel because they “did” credit my account on May 23, 2011 (even though I didn”t purchase from them until June 7, 2011)?? she couldn”t find the NN bill because their system hasn”t updated the info yet! I called my bank to see if this was true and they couldnt find a credit from either one. I called Spiegel AGAIN! and “Ciera” said Im being billed because Chase is billing them for not paying me! and that Spiegel/NN has been taken over by a new company and that the old company is protected due to bankruptcy from paying their debts including me. I called Chase back and the banker couldnt believe how they were treating me, he asked if they have my social and I said I dont think they should. He said I should forward them my emaIl of my dispute that Chase sent me. I dont know what else to do!?! This is unfair and I do not feel I should have to pay this when they owed me!!
Spiegel / Newport News Reviews & Complaints
I have recently rec’d a bill for $24oo+ for an account paid off in 2004 (at a bit over $800). Has anyone else had such a serious issue with this company? The lawyer for the collection agency was very nice, told me that the buyer of the contract, Midland Credit Management Co., and was a debt brokerage. I know that Spiegel has been having financial problems… This appears to be a company selling paid accounts as collectible to gain income. Any info would be greatly appreciated. I intend to let this go to court, if they have done this to me, they likely have done this to many ex-customers.
Spiegel / Newport News Reviews & Complaints
I have recently rec’d a bill for $24oo+ for an account paid off in 2004 (at a bit over $800). Has anyone else had such a serious issue with this company? The lawyer for the collection agency was very nice, told me that the buyer of the contract, Midland Credit Management Co., and was a debt brokerage. I know that Spiegel has been having financial problems… This appears to be a company selling paid accounts as collectible to gain income. Any info would be greatly appreciated. I intend to let this go to court, if they have done this to me, they likely have done this to many ex-customers.
Spiegel / Newport News Reviews & Complaints
I have repeatedly requested that spiegel stop charging me for a “privilege pass,” a $14.95 amount charged against my account each month even after paying off the bill. I asked via email at customer service in february, over the phone with customer service in march, on every bill until april, via email again and again. I have been harassed by collections insisting that I owe three months of this plus late charge. I have refused to pay. Now my very good credit report is being ruined. Please help. Dr. Deirdre pettipiece
Spiegel / Newport News Reviews & Complaints
I have repeatedly requested that spiegel stop charging me for a “privilege pass,” a $14.95 amount charged against my account each month even after paying off the bill. I asked via email at customer service in february, over the phone with customer service in march, on every bill until april, via email again and again. I have been harassed by collections insisting that I owe three months of this plus late charge. I have refused to pay. Now my very good credit report is being ruined. Please help. Dr. Deirdre pettipiece
Spiegel / Newport News Reviews & Complaints
I just paid $22.89 for stuff I didn”t want and had returned to Spiegel”s TWO MONTHS before they gave me a credit. In the meantime their evil bank partner WFNNB slapped a $25 late fee and finance charges onto my account. After 6, SIX!, phone calls I got the late fee and finance charges removed. I paid $15.94 for the original delivery (which I considered exorbitant since most companies are giving free delivery now) and $6.95 for the UPS return (which I intended to pay). It isn”t the money. It”s the INCOMPETENCE and INEFFICIENCY of their systems.
Spiegel / Newport News Reviews & Complaints
I just paid $22.89 for stuff I didn”t want and had returned to Spiegel”s TWO MONTHS before they gave me a credit. In the meantime their evil bank partner WFNNB slapped a $25 late fee and finance charges onto my account. After 6, SIX!, phone calls I got the late fee and finance charges removed. I paid $15.94 for the original delivery (which I considered exorbitant since most companies are giving free delivery now) and $6.95 for the UPS return (which I intended to pay). It isn”t the money. It”s the INCOMPETENCE and INEFFICIENCY of their systems.
Spiegel / Newport News Reviews & Complaints
I ordered a few pieces of clothing from Newport News in November “08. I was doing a lot of Christmas shopping online as I was working out of my home state and had very little free time to take care of it. My credit card statements were going home where my daughter was retrieving my mail so I wasn”t viewing my statement. Needless to say, I didn”t notice the recurring charge of $14.95 from Insider pass until March “09 statement. At the present, I have notified my credit card company, protested the charges and they will investigate it for fraud. I also called, Encore Marketing and protested the charges. They have agreed to take all the charges off which remains to be seen. Some how, when you order from Newport News, this charge will piggy back in on your credit card along with the purchase price of your clothing in two separate transactions. They started by charging $1.95 from Insider pass on my Nov statement. There was another charge from Newport News for the clothing. Every month thereafter I was charged $14.95 right up until I caught it and they had already charged me for April. What a scam! The girl I spoke with at Encore Marketing could not tell me what the charge was for. She was going to refer me to someone else. At this point I had been on the phone long enough and hopefully had already solved the problem so I did not go any further. My advice to consumers out there is Don”t buy anything from Newport News!!! They are making a lot of money off this type of deal.
Spiegel / Newport News Reviews & Complaints
I ordered a few pieces of clothing from Newport News in November “08. I was doing a lot of Christmas shopping online as I was working out of my home state and had very little free time to take care of it. My credit card statements were going home where my daughter was retrieving my mail so I wasn”t viewing my statement. Needless to say, I didn”t notice the recurring charge of $14.95 from Insider pass until March “09 statement. At the present, I have notified my credit card company, protested the charges and they will investigate it for fraud. I also called, Encore Marketing and protested the charges. They have agreed to take all the charges off which remains to be seen. Some how, when you order from Newport News, this charge will piggy back in on your credit card along with the purchase price of your clothing in two separate transactions. They started by charging $1.95 from Insider pass on my Nov statement. There was another charge from Newport News for the clothing. Every month thereafter I was charged $14.95 right up until I caught it and they had already charged me for April. What a scam! The girl I spoke with at Encore Marketing could not tell me what the charge was for. She was going to refer me to someone else. At this point I had been on the phone long enough and hopefully had already solved the problem so I did not go any further. My advice to consumers out there is Don”t buy anything from Newport News!!! They are making a lot of money off this type of deal.
Spiegel / Newport News Reviews & Complaints
I ordered clothing, but when it came in, I found it was cheap and poorly made. So I returned it via UPS. Newport News acknowledges receiving and processing the return on Feb. 8, but as-of today (March 2) have not and will not issue credit back to my VISA card. They say they have up to 6 weeks to do so. I say that is STEALING FROM ME because the charge is accruing interest on my account. They say they don”t care. I say they”ll be sorry. I have put the charge in dispute with VISA. Now I am on a crusade to trade their reputation on every website I can find, along with telling everybody I know. This is a BAD BUSINESS. Save yourself the trouble and don”t give them any of yoru money.
Spiegel / Newport News Reviews & Complaints
I ordered clothing, but when it came in, I found it was cheap and poorly made. So I returned it via UPS. Newport News acknowledges receiving and processing the return on Feb. 8, but as-of today (March 2) have not and will not issue credit back to my VISA card. They say they have up to 6 weeks to do so. I say that is STEALING FROM ME because the charge is accruing interest on my account. They say they don”t care. I say they”ll be sorry. I have put the charge in dispute with VISA. Now I am on a crusade to trade their reputation on every website I can find, along with telling everybody I know. This is a BAD BUSINESS. Save yourself the trouble and don”t give them any of yoru money.
Spiegel / Newport News Reviews & Complaints
I ordered from Newport News in April of 2008 with the intent to have a deferred billing promotion that was ongoing for no charge on your card until july 2008. So when I originally placed this order I did not read or see in fine print so the company claims misleading verbiage used to pursue customers to thinking something different however when I ordered and used the deferred billing code 7449? I think that was it my charge did not show on my card the next couple of days so I thought okay good. So a couple days go by and I notice that I have a hold on my card and this caused me to get an overdraft fee of $35.00 cause I did not have the full available credit cause I am thinking well they might just authorize card to see if it’s valid and open card. Cause no where does it say when you enter code or anything that we authorize amount. However 4/10? these dates are APX? I called and spoke with a rep that told me that if I used a bank card then it would not allow me to do a deferred billing and they would cancel my order and call me to get another card but they would not charge my card which then later I was advised from another customer rep that Newport news places a hold on the amount of purchase and then bank releases it days later. Which did happen but it was very misleading So after speaking with the rep I was very upset and decided to cancel my order they told me they could not do that cause it had already been shipped. They were quick to ship out and take money but the return took over 7 weeks. The clothes came to me in a plastic bag that looked trashed that they charge me $15.00 for shipping so I am thinking they could have at least put in box for that amount compared to all the big department stores online that offer free shipping ETC. Fast forward to return issue on the website it states “Please Allow 15 Days. It takes approximately 15 days for us to receive and process your return. We’ll credit or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling), less the cost of the UPS return charge, when you choose this option. Allow two billing cycles for your credit to appear on your credit card statement… Okay so with that said it took 6 1/2 wks for return to show and so when I called again and spoke to rep final time David was his name to make sure everything was okay. It seemed like everything was alright. I did get an email conformation stating returned had been processed and all. Then today 7/1/2008 I have a charge on my card for $107.94 which I do not have 107.94 in my account so another $35.00 charge for overdraft fee. I bank with Key bank and it is a Mastercard I used. So why would they charge my card for items that were returned and keep my information in system to authorize charges I did not consent too. So in all these has cosed me $199.88 and out of the only clothing item I did purchase was cheaper then originally shipping $14.00 for leggings. I am disgusted with this company and will never recommend them to anyone or use them ever again. Billing has been an issue with this company since my purchase. The hassle and time I’ve been dealing with talking to reps, managers, billing account specialist and no resolution arrg hate them.
Spiegel / Newport News Reviews & Complaints
I ordered from Newport News in April of 2008 with the intent to have a deferred billing promotion that was ongoing for no charge on your card until july 2008. So when I originally placed this order I did not read or see in fine print so the company claims misleading verbiage used to pursue customers to thinking something different however when I ordered and used the deferred billing code 7449? I think that was it my charge did not show on my card the next couple of days so I thought okay good. So a couple days go by and I notice that I have a hold on my card and this caused me to get an overdraft fee of $35.00 cause I did not have the full available credit cause I am thinking well they might just authorize card to see if it’s valid and open card. Cause no where does it say when you enter code or anything that we authorize amount. However 4/10? these dates are APX? I called and spoke with a rep that told me that if I used a bank card then it would not allow me to do a deferred billing and they would cancel my order and call me to get another card but they would not charge my card which then later I was advised from another customer rep that Newport news places a hold on the amount of purchase and then bank releases it days later. Which did happen but it was very misleading So after speaking with the rep I was very upset and decided to cancel my order they told me they could not do that cause it had already been shipped. They were quick to ship out and take money but the return took over 7 weeks. The clothes came to me in a plastic bag that looked trashed that they charge me $15.00 for shipping so I am thinking they could have at least put in box for that amount compared to all the big department stores online that offer free shipping ETC. Fast forward to return issue on the website it states “Please Allow 15 Days. It takes approximately 15 days for us to receive and process your return. We’ll credit or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling), less the cost of the UPS return charge, when you choose this option. Allow two billing cycles for your credit to appear on your credit card statement… Okay so with that said it took 6 1/2 wks for return to show and so when I called again and spoke to rep final time David was his name to make sure everything was okay. It seemed like everything was alright. I did get an email conformation stating returned had been processed and all. Then today 7/1/2008 I have a charge on my card for $107.94 which I do not have 107.94 in my account so another $35.00 charge for overdraft fee. I bank with Key bank and it is a Mastercard I used. So why would they charge my card for items that were returned and keep my information in system to authorize charges I did not consent too. So in all these has cosed me $199.88 and out of the only clothing item I did purchase was cheaper then originally shipping $14.00 for leggings. I am disgusted with this company and will never recommend them to anyone or use them ever again. Billing has been an issue with this company since my purchase. The hassle and time I’ve been dealing with talking to reps, managers, billing account specialist and no resolution arrg hate them.
Spiegel / Newport News Reviews & Complaints
I ordered merchandise from these two companies on line they asked if I wanted free shipping and catalogs, etc I said yes. There is a charge on my credit card for 4 months now of $12.95 and another one for $14.95. Encore marketing [protected]. They said I signed for some kind of deal for free shipping every time I ordered. HA! I canceled right away but it took me a while to find their phone number. Please be aware of the FREE shipping…
Spiegel / Newport News Reviews & Complaints
I ordered merchandise from these two companies on line they asked if I wanted free shipping and catalogs, etc I said yes. There is a charge on my credit card for 4 months now of $12.95 and another one for $14.95. Encore marketing [protected]. They said I signed for some kind of deal for free shipping every time I ordered. HA! I canceled right away but it took me a while to find their phone number. Please be aware of the FREE shipping…
Spiegel / Newport News Reviews & Complaints
I ordered over a hundred dolloars worth of merchandise and when I received the order I was not really pleased with any of the items. I sent the whole order back and followed all the instructions for returning items. My order date was 3/13/11. I sent everything back in a timely fashion as idicated to do so. It is July and I have still not received my credit. I called Newport with a runaround and they said they received my merchandise back but they were unable to credit my account. My purchase went on my Newport Credit card which now the bank that handles that credit card is calling me for payment and keeps adding finance charges to my credit account. I told them I don’t think I should pay for merchandise I do not have. They said that they are not responsible for Newport’s actions. I fought every month so far with the bank telling them that this has to be wrong for them to do. I finally got the real deal and that is Newport is in Bankruptcy and they are not honoring any credits or returns. I then asked the bank why they are still accepting credit card applications for Newport credit card. They did not answer me really. So if you open a Newport News credit card with this bank and you return your merchandise you will not get credit for it and the bank will charge you late fees and interest charges for merchandise you don’t own. I think this needs to be taken to the Dept. of Consumer Affairs. On Newports website the “check your order status”, Manage your account or contact costumer service hangs up and times out but if you want to purchase items or open a credit card account it opens right up. This is very wrong. I have since recieved a form to file with the United States Bankruptcy Court. The name Newport is filing Bankruptcy under is Signature Styles, LLC et al.
Spiegel / Newport News Reviews & Complaints
I ordered over a hundred dolloars worth of merchandise and when I received the order I was not really pleased with any of the items. I sent the whole order back and followed all the instructions for returning items. My order date was 3/13/11. I sent everything back in a timely fashion as idicated to do so. It is July and I have still not received my credit. I called Newport with a runaround and they said they received my merchandise back but they were unable to credit my account. My purchase went on my Newport Credit card which now the bank that handles that credit card is calling me for payment and keeps adding finance charges to my credit account. I told them I don’t think I should pay for merchandise I do not have. They said that they are not responsible for Newport’s actions. I fought every month so far with the bank telling them that this has to be wrong for them to do. I finally got the real deal and that is Newport is in Bankruptcy and they are not honoring any credits or returns. I then asked the bank why they are still accepting credit card applications for Newport credit card. They did not answer me really. So if you open a Newport News credit card with this bank and you return your merchandise you will not get credit for it and the bank will charge you late fees and interest charges for merchandise you don’t own. I think this needs to be taken to the Dept. of Consumer Affairs. On Newports website the “check your order status”, Manage your account or contact costumer service hangs up and times out but if you want to purchase items or open a credit card account it opens right up. This is very wrong. I have since recieved a form to file with the United States Bankruptcy Court. The name Newport is filing Bankruptcy under is Signature Styles, LLC et al.
Spiegel / Newport News Reviews & Complaints
I ordered several bathing suits in May 2009 & returned them in June 2009 via UPS. I received a bill from Spiegel Catalog for the purchased items & in return called & inquired if they had received my returned items. They said “no” & to check back so I checked back in 10 days. They said they still had not received my returned items. In the meantime, I was still receiving monthly billing from Spiegel. In August 2009 they said they had finally received my returned items and by that time I had made several inquiries and they said they had received my return too late and would have to issue me a credit voucher for $156.00 & in the meantime would still have to pay on my credit account (a Spiegel credit card). I tried to use my credit voucher on 11/23/09 & I received a notice in the mail that the order I placed with my credit voucher had been cancelled because World Financial Network National Network Bank was unable to approve the credit transaction & if I had any questions to contact them at PO Box 337006. Northglenn, CO [protected] or call [protected]. Meanwhile they would be happy to reprocess my order using another alternative method of payment or to charge my order on a different credit card to call [protected]. Of course they apologized for any inconvenience & looked forward to serving me in the near future. My Spiegel credit card has been paid off & closed, I tried to use my credit voucher & now they don”t know if they can refund my $156.00 in a check form to me. I think I might expire from this lifetime before this is resolved. What they are doing is holding the returned items and telling the consumer they have not received the returns in a timely manner, the consumer is in the making payments on their credit card plus interest and SPIEGEL/NEWPORT NEWS is issuing a credit voucher less the interest the customer has paid. I WAS A CUSTOMER OF THIERS FOR 20 YEARS NOT ANYMORE ALL I WANT IS MY 156.00 SOMETIME BEFORE I DIE. THIS IS A RIP OFF
Spiegel / Newport News Reviews & Complaints
I ordered several bathing suits in May 2009 & returned them in June 2009 via UPS. I received a bill from Spiegel Catalog for the purchased items & in return called & inquired if they had received my returned items. They said “no” & to check back so I checked back in 10 days. They said they still had not received my returned items. In the meantime, I was still receiving monthly billing from Spiegel. In August 2009 they said they had finally received my returned items and by that time I had made several inquiries and they said they had received my return too late and would have to issue me a credit voucher for $156.00 & in the meantime would still have to pay on my credit account (a Spiegel credit card). I tried to use my credit voucher on 11/23/09 & I received a notice in the mail that the order I placed with my credit voucher had been cancelled because World Financial Network National Network Bank was unable to approve the credit transaction & if I had any questions to contact them at PO Box 337006. Northglenn, CO [protected] or call [protected]. Meanwhile they would be happy to reprocess my order using another alternative method of payment or to charge my order on a different credit card to call [protected]. Of course they apologized for any inconvenience & looked forward to serving me in the near future. My Spiegel credit card has been paid off & closed, I tried to use my credit voucher & now they don”t know if they can refund my $156.00 in a check form to me. I think I might expire from this lifetime before this is resolved. What they are doing is holding the returned items and telling the consumer they have not received the returns in a timely manner, the consumer is in the making payments on their credit card plus interest and SPIEGEL/NEWPORT NEWS is issuing a credit voucher less the interest the customer has paid. I WAS A CUSTOMER OF THIERS FOR 20 YEARS NOT ANYMORE ALL I WANT IS MY 156.00 SOMETIME BEFORE I DIE. THIS IS A RIP OFF
Spiegel / Newport News Reviews & Complaints
I ordered several items from them on 07/29/17. It”s been a month and I haven”t received my order yet. Where is it? Who can answer? I called numerous times to their customer service and I wish someone would care about my concerns. Everything they told me was different but never was true. They promised to call back and never did. No response from anyone. Did you all die or what? I”m so frustrated and have no idea how to reach them 🙁
Spiegel / Newport News Reviews & Complaints
I ordered several items from them on 07/29/17. It”s been a month and I haven”t received my order yet. Where is it? Who can answer? I called numerous times to their customer service and I wish someone would care about my concerns. Everything they told me was different but never was true. They promised to call back and never did. No response from anyone. Did you all die or what? I”m so frustrated and have no idea how to reach them 🙁
Spiegel / Newport News Reviews & Complaints
I purchased a top and skirt online and was unhappy with the quality when I received it. Although it was pictured together online, implying it was a “set” – the fabrics were different types and colors and both were thin and of poor quality – more like cheap t-shirt material than a nice skirt set and since I paid over $80 for it, I wasn’t impressed. I returned it promptly and it’s now been over 2 1/2 monts and I STILL have not been credited the full amount for the purchase although I received a confirmation via email tha they received it and I have called and emailed them repeatedly to straighten this out, to no avail. I will NEVER purchase from Spiegel again after this fiasco. In a world of computers, inventory management systems and a down economy, where retailers are vying for our dollars, they should know better. I honestly think they were hoping I would just forget about it. Shame on you, Spiegel – I have completely changed my mind about the type of company you really are. Yoru name used to be associated, in my mind, with quality. Now I associate it with low quality products, poor customer service and a general lack of concern about your customers and their perception of your company. #fail Join my Spiegel COMPLAINT forum on Facebook! Like the page, share your story aqnd then share it with friends: www.facebook.com/pages/Spiegels-Horrible-Customer-Service/103475233048992?v=wall&ref=ts
Spiegel / Newport News Reviews & Complaints
I purchased a top and skirt online and was unhappy with the quality when I received it. Although it was pictured together online, implying it was a “set” – the fabrics were different types and colors and both were thin and of poor quality – more like cheap t-shirt material than a nice skirt set and since I paid over $80 for it, I wasn’t impressed. I returned it promptly and it’s now been over 2 1/2 monts and I STILL have not been credited the full amount for the purchase although I received a confirmation via email tha they received it and I have called and emailed them repeatedly to straighten this out, to no avail. I will NEVER purchase from Spiegel again after this fiasco. In a world of computers, inventory management systems and a down economy, where retailers are vying for our dollars, they should know better. I honestly think they were hoping I would just forget about it. Shame on you, Spiegel – I have completely changed my mind about the type of company you really are. Yoru name used to be associated, in my mind, with quality. Now I associate it with low quality products, poor customer service and a general lack of concern about your customers and their perception of your company. #fail Join my Spiegel COMPLAINT forum on Facebook! Like the page, share your story aqnd then share it with friends: www.facebook.com/pages/Spiegels-Horrible-Customer-Service/103475233048992?v=wall&ref=ts
Spiegel / Newport News Reviews & Complaints
I purchased an item from Newport News in January 2009. Today I realized that they”ve been charging me $14.95 a month as an Insider Pass membership. Apparently when you purchase an item from Newport news you are automatically enrolled in Insider Pass for a 30 day trial. After the 30 days are over, you are charged $14.95 a month for the membership. They claimed they mailed me information in regards to the membership, but I never received anything. If I”d known I was going to get these charges, I would have never bought anything from Newport News. I realized that the charges had been occuring for 5 months on my account. I called to cancel and found they have 2 options on their phone. One is to cancel and the other is to talk to a representative. If this is happening to you, talk to the representative. I told her I was pissed about the charges and what they were doing wasn”t right, that I”d never received any information regarding the membership, and that I wanted the $76.70 credited back to me. The lady was very friendly about the situation even though I was not. I”m sure they get this all the time. She told me that the money was being credited back to my account and that my information would be out of the system once the credit occured. BEWARE IF YOU”RE CONSIDERING PURCHASING THROUGH NEWPORT NEWS!!!
Spiegel / Newport News Reviews & Complaints
I purchased an item from Newport News in January 2009. Today I realized that they”ve been charging me $14.95 a month as an Insider Pass membership. Apparently when you purchase an item from Newport news you are automatically enrolled in Insider Pass for a 30 day trial. After the 30 days are over, you are charged $14.95 a month for the membership. They claimed they mailed me information in regards to the membership, but I never received anything. If I”d known I was going to get these charges, I would have never bought anything from Newport News. I realized that the charges had been occuring for 5 months on my account. I called to cancel and found they have 2 options on their phone. One is to cancel and the other is to talk to a representative. If this is happening to you, talk to the representative. I told her I was pissed about the charges and what they were doing wasn”t right, that I”d never received any information regarding the membership, and that I wanted the $76.70 credited back to me. The lady was very friendly about the situation even though I was not. I”m sure they get this all the time. She told me that the money was being credited back to my account and that my information would be out of the system once the credit occured. BEWARE IF YOU”RE CONSIDERING PURCHASING THROUGH NEWPORT NEWS!!!
Spiegel / Newport News Reviews & Complaints
I recently received a bill stating that I purchased an “Insider Pass” for 14.95 from an online purchase, under an odd [protected] number. When I looked up what the number was it was a hidden charge fee for “free shipping” from Newport-News.com. I think this is completely absurd because first of all I never got any Free Shipping whatsoever. And even if I did-they actually “secretly” charge you for it. And who knows how many times they will charge my credit for this misleading and false shipping claim. Just wanted to give a heads up about this.
Spiegel / Newport News Reviews & Complaints
I recently received a bill stating that I purchased an “Insider Pass” for 14.95 from an online purchase, under an odd [protected] number. When I looked up what the number was it was a hidden charge fee for “free shipping” from Newport-News.com. I think this is completely absurd because first of all I never got any Free Shipping whatsoever. And even if I did-they actually “secretly” charge you for it. And who knows how many times they will charge my credit for this misleading and false shipping claim. Just wanted to give a heads up about this.
Spiegel / Newport News Reviews & Complaints
I returned a duplicate order Newport News sent me. I returned it the same day. It has been 3 months and no refund. I spoke to customer service, they are going through a bankruptcy and i will not get my refund. They said they will send me a letter. This is so wrong. They should not be sending orders to people while they”re going through a bankruptcy. This should be illegal because you can”t get your money back even when it”s their mistake.
Spiegel / Newport News Reviews & Complaints
I returned a duplicate order Newport News sent me. I returned it the same day. It has been 3 months and no refund. I spoke to customer service, they are going through a bankruptcy and i will not get my refund. They said they will send me a letter. This is so wrong. They should not be sending orders to people while they”re going through a bankruptcy. This should be illegal because you can”t get your money back even when it”s their mistake.
Spiegel / Newport News Reviews & Complaints
I returned products that I ordered from catalogue online in May. I kept tracking information to see that it was delivered. I could not see that it was received so started calling only to be told that it would take 6 to 8 weeks for credit to go back on my card. I called again after that time period had gone by only to be told that the mdse was not received. After being on the phone for quite a while, finally got a C.S.person to log it in as received. I was told that the credit be posted to my account within 2-3 business days.I received confirmation that they had received mdse.along with note 6-8 wks for credit. You can see where this all went. After being threatened that I may receive a bill from Spiegel, I finally (September 1, ) got the credit to my card! 4 Months! Do not buy if there is any idea that you may want to return.
Spiegel / Newport News Reviews & Complaints
I returned products that I ordered from catalogue online in May. I kept tracking information to see that it was delivered. I could not see that it was received so started calling only to be told that it would take 6 to 8 weeks for credit to go back on my card. I called again after that time period had gone by only to be told that the mdse was not received. After being on the phone for quite a while, finally got a C.S.person to log it in as received. I was told that the credit be posted to my account within 2-3 business days.I received confirmation that they had received mdse.along with note 6-8 wks for credit. You can see where this all went. After being threatened that I may receive a bill from Spiegel, I finally (September 1, ) got the credit to my card! 4 Months! Do not buy if there is any idea that you may want to return.
Spiegel / Newport News Reviews & Complaints
I too was charged 14.95 on my credit card bill for an insider pass. I never even recieved this companies catalogue and was told I was getting travel discounts etc. This is complete fraud and when I contaced thier company via the phone and email they were rude and no response via email. There needs to be a large law suit against this company for complete credit card fraudulent charges. They cancelled my last charge but I want to be reimbursed for the previous charges as well. Check your credit card statements carefully!!!
Spiegel / Newport News Reviews & Complaints
I too was charged 14.95 on my credit card bill for an insider pass. I never even recieved this companies catalogue and was told I was getting travel discounts etc. This is complete fraud and when I contaced thier company via the phone and email they were rude and no response via email. There needs to be a large law suit against this company for complete credit card fraudulent charges. They cancelled my last charge but I want to be reimbursed for the previous charges as well. Check your credit card statements carefully!!!