Spiegel / Newport News

Spiegel / Newport News Reviews & Complaints

Reviews: 44


Total views: 4175

Published: 23 February 2018

Posted by: Jess205006

Back in January 2011, I ordered about $130 worth of items from Newport News and I didn’t like any of them, so I returned them the same week using the enclosed return label. I had ordered them on my Newport News credit card. Well, months go by, and still no credit shows up for the return. So each month I make the minimum payment because I don’t want to end up with a big credit on my account when they FINALLY process the return. I fianlly called in May to ask on the status of my credit and the customer service agent said “yea, I see it’s taking a long time to process this return – and I see you’ve been paying interest on these items, so I’ll credit your account for the interest as well” I received my June credit card statement and they STILL haven’t processed the return (although I do have a $9 credit for the interest I paid). I called today, and they tell me “Signature Styles filed for bankruptcy, so we are unable to process credits at this time”. So basically, they told me even though I returned the items, I still have to pay for them, and I’ll get information in the mail to add my name to the court documents for a refund! I spoke to 4 people there (including a manager), and they were all unwilling to help me.

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