Had a HSA account with them thru my employer. They sent me a debit card. It was stolen from my mailbox. They never sent me a statement for 2 months. I called them and requested another card,still unaware the account was empty now of funds. I never recieved that card. called requested a third card never recieved. Finally called them again for some hard core answers. The woman I spoke with, cannot list thier names here. Lawyer advised against it. told me she would personally see to it that I got a card. @ days later I got my first statement. Of course this is when I find out the account is empty. This woman NEVER mentioned anything that the account was empty. I call her and ask what is going on. She said that I spent the money. I stated that was a little hard to do since I have recieved nothing from them to do so, no cards no checks. She advised me to call the Police, which I did. I called her back and gave her the police report file number. I asked about me being taken care of for my money. She stated “That it was my responsibility to get the money back from the places where the money was spent. The Police told me it was the banks responsibilty to make me whole again in that process. I informed her of this and she started to him and haw about it. She then told me I would recieve a new card in 7 to 10 days. 13 days later still no card. I called again spoke to another person, the one I was dealing with was on vacation or so I was told. This person told me no card was issued. So I asked for a supervisor. This person told me they would next day a card for me. I called back the next day to get a tracking number. I was told by this socalled supervisor that the person that handled that went on vacation and she had no way to access the tracking number. I immediatley called her bluff. She put me on hold and guess who answered the phone the 2nd person who was supposedly on vacation. She again put me on hold. I then again was told there would be a check sent to me over night. I called again the next day, and again magically no tracking number. I then got really pissed. I them informed them if I did not recieve my mony within 24 hours I would pursue going to the IRS, The SEC and the consumer fraud division at the Attorney Generals office. Guess what the next day I recieved my money. I cannot stress enough to anyone Do NOT do bussiness with this institution. They are liars and they do NOT look out for thier clients in any fashion. This is factual and my wife was witness to the conversations. I had them on speaker phone everytime I spoke with these so called “Professionals”. Professional liars and scam artists. .
This complaint and/or review was posted on HolySmoke.org on 03:03 am, December 02, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/springs-valley-bank-trust-co-review/.
The reviews & complaints posted about Springs Valley Bank & Trust Co was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Springs Valley Bank & Trust Co as per Section 230 of the Communications Decency Act.