I purchased 2 phones for my sons’ Christmas gifts at Metro PCS Authorized Dealer located on Stuebner Airline Rd in Spring, TX. One of the phones was damaged, unable to use at all. I took it back, they diagnosed the phone for what it is as useless and promised a replacement when the new phone delivery came in. I have been back several times over the course of 3 weeks and each time I am told to check back that afternoon. I have seen people go in to make purchases and come out with bags, my assumption is that they are in possession of the phones and not willing to honor the Metro PCS Promise. I contacted their corporate ofgice to submit a complaint against this vendor and have yet to hear from them. This has been very frustrating since the most expensive data plan has been running nearly 3 weeks and my son is not using it. There is absolutely no accountability. These people are doing whatever da heck they want with no one to oversee them. They have no sense of customer service and are very rude. Plainly put they are robbing me in daylight and getting away with it. .
This complaint and/or review was posted on HolySmoke.org on 16:32 pm, October 02, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sps-dream-investment-dba-metro-pcs-authorized-dealer-review/.
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