Square Trade

Square Trade Review

Reviews: 4


Total views: 4053

Published: 14 February 2018

Posted by: Anonymously

I purchased a warranty for my Asus Laptop in November 2014. In May 2015 it fell and on 5/13 I send it in for repair. On 5/15 I recieved acknowledgement it was received and that there would be a delay in repair for parts to 5/25. On 5/29 (two weeks after they had said it would be repaired) I got an email that the parts were in and that it would be fixed on 6/1. On 6/9 (8 days after they said it would be repaired with the parts they got on 5/29) they sent an email paying the claim for the computer which they said they could not fix. They also said that the hard drive would be sent back and arrive in 2-3 days. For the past week I have been calling every day and every day I get a new story: I will email the facotry and call you back (no call) I will email the factory and call you back (no call) My supervisor will call the factory and call you back (no call) I will look into it (I remained on hold for a half hour – no one ever came bacK) I will call the factory and call you back(Dave- ) This person did call back and say that he had escalated it, that his hands were tied and that someone above him would call me back within 24-48 hours). First, they’re going to fix it, then they can’t fix it, and then they can’t send me my hard drive, after call after call, and run around story after story. There is no help except for these front people who apparently have no power to find out where my hard drive it and why it has not been returned. There are no emails or other phone numbers to reach. My claim is 07913570137. I will publicize this callous disregard for service as widely on the internet as I can until my hard drive is returned. This is TERRIBLE service.

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