Booking Number 2912591 with Sta Travel Chermside 07 [protected] phone number Contact Manager Phoebe We paid and booked for 3 Airline Tickets in July, from Cairns to Auckland leaving 261217 PR218, we were advised in September Phillipine Airlines had pulled the flights out of Cairns.We had the option to fly via Sydney to Auckland with Qantas who took over the booking, however only 2 Tickets have been issued my ticket ie [removed] and [removed] to date.My daughter”s still has not been issued her Name is [removed] . Her ticket was on a Triple 000 ticket booked through STA TRAVEL through another agency so I have been told today by the name of AVIA International Germany contact phone number is +498955253373through a Rep who is overseas it appears. Her booking Reference is [removed] . I have been phoning Sta Travel every week as to why her ticket is not issued as the Qantas flight we are now on is getting heavily booked. She is to travel with us on QF0925 Cns to Sydney 26/12/17 departing at 10.55 QF0149 Sydney-Auckland departing at 17.55pm I just keep getting excuses that it is Philippine Airlines fault, I have phoned them several times and they have advised me it Sta Travels(Booking Agent) that has to issue, I paid my monies to Sta Travel Chermside who say their hands are tied and have tried to follow up so I have been advised., However I need tickets as we are leaving in 8 weeks and 8 weeks have passed and still no outcome, just keep blaming. I have phoned Qantas again and they say they can see a seat is on hold but not ticketed.I just want this matter resolved. I live some 28 hours away and have been in constant phone contact every week and still no progress
This complaint and/or review was posted on HolySmoke.org on 04:32 am, October 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sta-travel/.
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