after picking up my carpet in mid-july 2015 (jersey city), no one would get back to me over a two week period to schedule the delivery of it. when i finally got a hold of someone they couldn”t find my carpet. they finally found it and i scheduled for them to come. i stayed home from work 3 separate days dug in the time they were supposed to deliver it and they never made it there. when they finally delivered it, it had a HOLE IN IT and shrunk 2 inches. no offer to fix it, no discount, no apology. i finally called a few times and spoke to the manager of the branch to get him to come and look at it. they picked it up again and i”ve not heard back from them in a week. i have major doubts that this will be remedied and will NEVER use them again or recommend them. totally unacceptable.
This complaint and/or review was posted on HolySmoke.org on 16:58 pm, November 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/stanley-steemer-international/.
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