This store, every time I make the mistake of going in it, has gone far beyond “crossing the line”. I ordered an office refrigerator, which I was told would take 3-4 days to get delivered to my office. I had no idea that they were ordering it from Ohio! I could have gone to another store & bought one the same day. After I didn’t get the item in the time frame they told me I would, I found this out. It was 10 days before it showed up. UPS made 3 attempts to get it out of their warehouse just onto their truck after it arrived in L.A. When UPS finally did get it to my office, never once calling, they just dragged it in by the box straps w/o a dolly to protect it!! It had visible damage from being thrown around during shipping. I accepted it, unfortunately. I called Staples, again, & reported the incident & they were so unconcerned that I called the regional office to report it. Their only concern was getting my email address to send me more trash solicitions. I advised them to take me off of their list & never send me anything else. A few days later I received an unsolicited piece of trash mail from them! Total lack of customer service & concern for quality. UPS was also notified about their role in this disaster & they couldn’t have cared less. Since then I avoid both stores. There is nothing they are concerned about except getting more money from customers! Use EXTREME caution when dealing with these people!
This complaint and/or review was posted on HolySmoke.org on 00:34 am, June 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/staples-review-9/.
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