I place an order at 7:30 pm tonight after going to staples.com and seeing a banner that says 50. Off 200. If I use visa checkout. I did and did not get the 50. I called staples and was transferred to visa (staples said it is visa and not them). I was then transferred to capital one and then 3 more agents before back to visa who said staples is responsible. I have spent more than 2 hours on the phone so far and no one seems to be able to help with this obviously False advertising. .
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This complaint and/or review was posted on HolySmoke.org on 17:50 pm, February 23, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/staples-review/.
The reviews & complaints posted about Staples was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Staples as per Section 230 of the Communications Decency Act.
Twice now i have orderd a product
Twice now i have orderd a product from staples to be delivered to Staples, They never tell you that the product has come in, you must call them every day. one excuse they use is the Post office got it wrong, Had i not buged them, they told me the product would stay on the shelf in the back room for months. I ordered another product and they said they were to busy to check it out but we will call you when it comes WRONG i called them to day after 48 hours of waiting on them. ” Oh yes your product is here” had i not called it would sit on the the shelf for months. if you order a product and have it sent to staples to save on postage, You better call them every day. Or you will not get your product. They are to busy taking your money. Best thing have it sent to your house because i guess they can read. and you may never get your product. Both times they have had my producet for days and no call. Buyer bewear. You may want to find another store. They are to big, and they are phoney greeting is a joke. PFC
Dec 2014: Purchased a refurbished Dell Latitude
Dec 2014: Purchased a refurbished Dell Latitude E6400 from Staples.com that came with a 1 year manufacture warranty (turns out this is a lie). Mar 2015: Power cable failed, laptop would no longer charge. I contacted Staples.com to get it repaired under warranty. Staples referred me to a company called PlanIT ROI. I attempted to contact PlanIT ROI via the number provided. No one answered after at least 5 attempts and there wasn’t even a way to leave a message. After contacting Staples again I was told to contact Dell. Dell couldn’t help because this was not their warranty which makes the manufacture warranty claim fraudulent (in the end it was that that PlanIT ROI was correct they just don’t respond to Staples customers). I went to a local Staples store because Staples customer service was no help and hoped that a face to face interaction would get this resolved. I was wrong. The store manager first tried to sell me a new power cable for $70. What? This is under warranty. After researching further he provided an email to PlanIt ROI. I emailed the company and never received a reply. Apr 2015: I again contacted Staples online and stated that they are falsely advertising this warranty because there is no way to get it honored. This was my first engagement with Rosemary Snigier in the Office of the President (of Staples). Rosemary referred me to a company called Joy Systems. Again Joy Systems could do nothing because they had nothing to do with this computer. At this point I threatened a lawsuit for if Staples would not accept a return of the computer since NO ONE was willing to fix it. I then get an email from Staples on vendor return (this was on 4/8). I received no communication from Rosemary, just the email on returning the computer. I mailed the computer back on 4/13 and it was received on 4/16 per UPS. I contacted Staples on 4/27 when I didn’t receive a credit back on the computer. On 4/28 Ann told me to expect the credit within 3-5 business days. May 2015: I contacted Ann on 5/5 asking again where my credit was. Emailed on 5/6 to Ann again, emailed on 5/7 to Ann and Rosemary. Received email on 5/8 from Ann to expect the credit in 24-72 hours (I assumed this to be business days). 5/13 still no credit, therefore I emailed Ann and Rosemary once again and let them know I would be filing a lawsuit to get my money back. I was told on 5/15 that someone from the Office of the President would be calling me within 48 business hours, it is now a week later and still haven’t gotten that call. I FINALLY did get my refund on 5/17. My advice, never use staples.com for a purchase of any kind. They do not want your business!
Three strikes andf the Newton Staples store
Three strikes andf the Newton Staples store is out. Staff are untrained, If you can find someone, they don’t know anything. The advice I was given regarding wireless routers – “buy the most expensive one, it must be the best.” Similar problem when buying a wirelss printer – used by i-phone to look up reviews after couldn’t find anyone to help. Finally, bought a Jawbone Up24 activity tracker at Christmas. The product costs $125.00. It failed after 4 months. I went back to Staples. The cashier stated they have a 2 week return policy. I wasn’t returning the device…just wanted Staples to stand behind what they sold. The cashier had to argue with the manager to get her to come out and speak with me. Told me is was up to me to deal with the manufacturer. Staples doesn’t stand behind electronics after 2 weeks. This was a known problem with the device. Others who bought the device at Target, Best Buy or Walmart – had their devices replaced without any problem. No wonder Staples stores are always empty.
Today, my boyfriend and I went to
Today, my boyfriend and I went to our local Staples in hopes of purchasing a laptop and printer we had seen online at great prices as part of the “special sales” promo they have. According to their website, the store we visited had three of each item in stock. When we were on the sales floor, the labeling was unclear, and it was hard to tell each product apart. When we asked a sales associate about the products, he told us that they only have what is displayed on the sales floor. Also instead of seeking a second opinion, he just walked away. Disappointed, we went home. After doing another search online, we again noticed that the store we visited had three of each of the items we wanted, plenty. Instead of dealing with the store, we ordered the printer and laptop online for $616. We opted for 2 hour in store pickup. Excited, we headed back to the store two hours later to pick up our order. We were initially greeted by a manager. Once the manager realized there was an issue with our order, he proceeded to call a sales associate to the counter to handle this matter,which is his job. We were very nice and understanding to the sales associate when we received some bad news. We were informed that the order had been cancelled in their system (we did not cancel this). He said the only way this could have been done is if a store employee cancelled it. This alarmed us because my boyfriend was still missing $616. They assured us that this was only pending in my boyfriend’s account, and if we charged the amount again, it would go through because staples had cancelled the transaction. He rang up the products in store. Well, when my boyfriend swiped his card, declined. This is because the $616 was still missing from his account for our “cancelled” order. We left to go to the bank to figure out what was happening (store associates said that it was our banks fault). When we got to the bank, the manager of the bank informed us that staples has not in fact cancelled the transaction, and this amount was still missing from his available balance. The bank told my boyfriend that the money would be available in his account once Staples cancelled the transaction. Once again, we went back to the store this time absolutely frustrated. We were greeted this time by a different sales associate. When we requested to speak with a manager, the same manager came to the counter.. When we explained to the manager what our bank said, he quickly called a sales associate again to call the financial department. The manager was quick to walk away without any further action toward resolving our problem. The sales called their financial department and again said it was our bank…. The sales associate apologized and told us to come back tomorrow. We were not allowed to take our purchases home. We assured the sales associate that it was alright even though it wasn’t. His manager was extremely unprofessional for dumping the conflict resolution responsibilities on a sales associate, then running for the back of the store. So we are back home still missing $616 with no laptop or printer to show for it. So pissed off. Oh and by the way we live 15 miles from the store and did lots of driving wasting time. Hope we get our money back this is crazy!! 2 hour pickup is an absolute scam! More like wait two hours, come to the store and waste another two hours chasing your missing money, then be sent home with nothing solved and no merchandise that has been PAID FOR.
I bought an office chair from our
I bought an office chair from our local Staples Store. After using it for a few days I developed excruciating back pain. It took several days for me to realize that the chair was not a good fit for me and it was the cause of my back pain. It took several more days for my back to get better in order to return the chair. I called the store and they said that their return policy was for only 14 days. I checked my receipt and could not find that so I asked to speak to the manager. He repeated the same thing, but said he would help me out if I wanted to trade it and if I bought their Square-trade protection plan on the next chair. I agreed. As we were transporting the chair we lost one of the castors and could not find it. We ended up having to purchase a new castor from the manufacturer so we could return the chair. It took several more days to get the new castor. Finally, we got the chair back to the store. The mgr. told me to go find another chair that I wanted and he would be happy to exchange it for us. So, I found one that cost twice as much but I was willing to pay the difference and purchase their protection plan also. However, the mgr. then told us that we could only get less than half of what we paid for the chair because it was now on “clearance sale” for that amount and that’s all we could get. I told him I couldn’t purchase another chair if I couldn’t get what I paid for the returned chair. He said he could only give me a store credit then for less than 1/2 of what I paid for the chair. I decided to just take my chair back even if I had to donate it to a charity I didn’t want to be ripped off!! But wait! There’s an even bigger ripp off at the end of my story. While the mgr., my husband, and I were discussing this problem, the store sold my chair that I was returning!! They sold it right there while it was in the buggy waiting on us to find a replacement chair and sold it without our knowledge or permission. I thought only used car dealers did that!! So, now the only option was to take a store credit. I feel ripped off!!
12/13/2014 I Paid Staples $1028 CASH deposit
12/13/2014 I Paid Staples $1028 CASH deposit they required to purchase a new laptop. They promised delivery in 3 business days. The sales persons name was Mike. His manager was also involved in this transaction. I received an e-mail informing me that the order had been canceled on 12/22/2014 so I made a special trip to the store where I purchased the laptop on South Fla Ave in Lakeland, Florida and Mike assured me that the order had not been canceled and that it would in fact be delivered on the 12/26/2014 and he promised he would call me on that day. I received a phone call on 12/29/2014 from Mike informing me that the order had in fact been canceled and that I needed to come in and look at the available options. 12/30/2014 I went to the store to get back my CASH deposit and was informed that their corporate office would mail me a check within 2 weeks maybe, by their team supervisor, Brian Bush. At this time I was also told my another employee that they had personally told Mike several times that he should call me and inform me of the cancellation. This person was present when Mike promised the 12/26 delivery and that he would also call me on that day. The team supervisor gave me a phone number to call for the staples office of the president and called and spoke to a person named Erica at extension 31515 in customer service at length. She asked for my number promised to call me back the following day. I repeated the number to her twice. I have yet to hear from her and I have left several messages. I am a local business man and have dealt with all kinds of businesses in the last 32 years and I have got to say that these are the shadiest bunch I have dealt with in a long time. They will have use of my money for a month or longer because they could not deliver a product THEY sold me. I didn’t even go in there to buy a computer but they sure painted a pretty picture so I bought it. What a bill of goods huh? I need to purchase a computer but they have my money so I can’t.
I purchased a desktop computer online through
I purchased a desktop computer online through Staples.com on Monday, 12/1/2014 at 8:05PM. They advertised the computer on sale for $449.99 – their Cyber Monday special. Upon checkout, I was given the option to have the item delivered to me for free, or pickup the item at a local Staples store. I elected to pick up the computer at a store in my area (in Long Beach, 90804) which the website indicated was in stock at that store. I completed the online purchase and received an email confirmation that the item would be available to pickup within 2 hours of placing the order. The following day, I went to pick up the item and was told they didn’t have it in stock, even though the website indicated they did. I asked the store rep if she could order it, but she advised she couldn’t order at the price I ordered it at – it would have to be at the regular price. I was not happy with this and she referred me to the toll free Staples customer service phone 800-333-3330. I called customer service and spoke with Ron, who also advised he couldn’t do anything except offer the computer at full price. This was not satisfactory, so I was then transferred to a supervisor. The supervisor, Vicky, provided no solutions to this problem. She advised me that the system was incorrect when I placed my order, and that the local store did not have the item in stock. She stated the system updated this information AFTER I placed my order. The supervisor even stated that I placed my order “late”, which is inconsequential as I placed my order well within the time frame of their sale (which was to end 11;59PM on 12/1/14). The supervisor also offered to sell me the computer at full price. I finally sent an email to customer service, and their reply was, “…items which are part of this sale are while supplies last, and are not eligible for back order. Additionally, quantity limits may apply for some sale items listed.” First of all, none of this was stated when I placed my order. So this explanation is dreadfully insufficient. This item was obviously still in stock as I was offered this item several times at regular price. As of today, 12/15/14, Staples.com is still offering the computer at regular price, and there was no indication that supplies are limited. I ordered only one computer, so I could not have surpassed any “quantity limits”. It is apparent, that the website’s erroneous information is what has caused this problem. Had the website indicated that the item was not in stock at the location I selected, I would have simply ordered the item to be delivered. Staples has refused to honor their sale price. I filed a report thru the BBB website and requested that Staples honor the price I paid for the computer and ship the item to me at no cost (as it is also offered on their website). I placed the order on the day the the price was advertised, and their website, as admitted to by a supervisor at Staples, gave me WRONG information regarding it’s availability at the local store. Staples has refused my request and offered a $100 gift certificate as “good faith” attempt to resolve my issue. Had I did anything wrong in this transaction, I may have considered this offer, but I did nothing but trust the information posted on Staples.com. Staples’ “good faith” offer is unacceptable. This matter will remain unresolved. I will never do business with Staples. Their treatment of this situation has been disasterous. I am writing this report simply to share my experience.
This store, every time I make the
This store, every time I make the mistake of going in it, has gone far beyond “crossing the line”. I ordered an office refrigerator, which I was told would take 3-4 days to get delivered to my office. I had no idea that they were ordering it from Ohio! I could have gone to another store
Went to staples to repair my laptop.
Went to staples to repair my laptop. they told me i had to pay for diagnestic 69.99 plus tax. i paid that and they told me it was the hard drive. i asked how much it would be and they quoted me 140.00. i said i could pay that and when i went to pick it up it was a lot more money. they did not inform me all that had to be done. i was totally miss informed. every other place did not charge for diagnostic and the job was a lot cheaper..by over100.00. that is the only reason why i did not return. after all the deductions it was still cheaper elsewhere.
This store, every time I make the
This store, every time I make the mistake of going in it, has gone far beyond “crossing the line”. I ordered an office refrigerator, which I was told would take 3-4 days to get delivered to my office. I had no idea that they were ordering it from Ohio! I could have gone to another store
On Thursday, June 12, I went to
On Thursday, June 12, I went to Rochester Staples to buy a laptop and found the one I wanted on sale. It was a Toshiba 5295. But they didn’t have it in stock. After the associate called a few stores in the area, he found one too far away to reach before closing time. But he told me his store would be getting some in the delivery for the weekend. I said I would call to double check that it was in before making the trip back in, and I definately wanted that model at that price. I called on Sunday afternoon, and a different associate told me they hadn’t come in, that they were some form of a clearance item, and they would not be getting any more in. I called the Rochester store again on Monday. I was hoping to find a model in the area at the sale price. The supervisor of that department told me they would be getting them in, but they wouldn’t be sold at the previous sale price. My sales price was $300 off; the new price woul be about $100 off. I called the Office of the President on Tuesday, June 17. I explained my situation to the customer service representative. I had a verbal contract to buy this laptop over the weekend. I was never informed that if I didn’t put a deposit on it that I wouldn’t get it at the sales price. I was told there would be more coming in. The customer service rep told me that Staples would not honor the first sales price, and he would not help me with this matter. If I wantd to buy the computer, it would be at the new price. I had a contract and now Staples will not honor it. The words of the sales associate are ignored and the “sales policy” is upheld. I have been a loyal customer for over 20 years. I have relied on Staples for supplies I use in my home and classroom. No longer. Obviously, the customer is not important enough. I will never shop at Staples again. And, I will encourage my colleagues, friends, and family to shop a different office supply store. I no longer believe that the customer matters at Staples. BUYER BEWARE!
Staples Reviews & Complaints
11/04/19 Tech argued with me: He did not know monitors are all currently LCD with backlighting and that the backlighting is either incandescent or LED. He did not know if latest upgrade version of Win10 was installed on laptop i.e. 1903, and did not know how to find out or was unwilling to find out which version was or would be on the laptop I purchased. The only software packages to be installed were(or are as of two days later the laptop I purchased is not available for me to pickup) McAfee and driver for HP laser jet printer. Still no word as of second day of purchase. This Tech was not pleasant or knowledgeable. In past experiences with store, the techs have been very pleasant but not always knowledgeable. To be CONTINUED!
Staples Reviews & Complaints
2 months ago, I went into the Staples to get my crashed computer fixed. I was waiting for a very long time, so i called them and asked if it was ready yet. First they wouldn’t give me a straight answer, or just said “I don’t know” Until i called them again and they admitted that one of their employees stole it. They said they would give me money for a new computer, but they still have not paid me back after 2 months. i have called the office of the president of staples EVERY day, and each time they blow me off, and never call back. The police can’t do anything, because they are a corporation rather than a person. I will take them to small claims court, but it’s ridiculous that i even have to do that. My whole family hates staples, and will never buy even so much as a paperclip, or even a STAPLE. Any suggestions? Please boycott them. -Beth Touchette
Staples Reviews & Complaints
5/24/2018 an order was placed for $178 worth of office supplies. Once the order was not recieved in a week on 05/31/2018 I called at 3:30 and spoke with jeno arciosa who informed me it would be delievered by 5pm that day, he also informed me that a driver attempted to deliver on tuesday – which is completely untrue. Our office was open the full day and we did not close early or close for lunch. He then informed me the truck delivery ran late on wednesday and that”s why a delivery attempt was not made wednesday, yet i”m not sure why we would not have already been a priority since we did not recieve our order on tuesday. This is after 20 minutes arguing with jeno after he thought we were a bank after I stated our business name, purchase order number, order number, and customer number, at least 4 times. At 5:15pm I called again and was told by chris that our order would be delievered before 6 after he spoke directly with the carrier after placing me on hold. At 6:05pm I called again and spoke with nichole r who told me after insisting that it would be delievered by 7 (which I stayed until 7:15 and no delivery was attempted) that our account would be credited for the items we did not recieve, which we still have not recieved anything. I then asked her if I have to go to the local walmart and buy the supplies we”ve been waiting on for over a week for now if they were going to reimburse us and she stated that they would. Now today, 06/01/2018 as of 10:13am we still have not recieved our supplies. When we called again at 9:30am and spoke to mark he promised our order would be here by 1, and stated nichole had put a note on our account that our order was to be marked as “missing” which he explained we would not recieve any credit for, which is another job. This is ridiculous. This is a business, and we are a business. We have never had to wait more than 48 hours. I understand there was a holiday weekend. If someone had been straight forward and honest with us from the start we would have made accomdations. What is not appreciated is being lied to and promised empty things multiple times by staples shipping employees, on top of that having the carrier lie and say we were not here for him to deliver, when we stayed past our closing time to give him the opportunity to deliever them. This needs to be address and fixed immediately. [protected] opt 2
Staples Reviews & Complaints
A staples employee named Tim was unprofessional and prejudice towards me and threatened to bodily harm to me. Staples located at 315 park avenue south Manhattan, New York 10010. The employee stated that his girlfriend would wash me and that he gets off a 9:00pm if want to do something. I am sure the establishment has cameras that video everything. It can be seen and heard.
Staples Reviews & Complaints
After 14 days, you cant return any product to STAPLES directly, you need to contact the manufacturer. I bought an HP Printer from Staples 2 months ago, and its not working. HP agreed and decided to send me a new printer. However, only if I give them my credit card to ensure I send back the defective one within 14 days. I find this terrible customer service, so I thought I could simply return the defective printer to my local STAPLES location… …NOT! They refused to handle it unless I bought their extended warranty service plan. So let me see, they WONT take the product back, but, if I paid additional money at the time of purchase they WILL take the product back. Thats why I will never buy from STAPLES again, poor customer service. Contacting the local store manager directly AND calling their customer service line was no help at all. Understanding a problem and making a decision to ensure your keeping your customers happy and LOYAL is what its all about. STAPLES clearly does not understand this. I am a Sales Manager in the Northeast responsible for 7 sales reps and all of their office supply expense authorizations, I am immediately instructing them that any purchases at any STAPLES will NOT be approved. Thank god my factory does business exclusively at WB Mason.
Staples Reviews & Complaints
After being denied paying with a check because of certegy”s “suggestions” I simply asked your clerk for the phone number and return code reason that they were being given so I could contact certegy and figure out what the problem was. The problem has nothing to do with my bank and btw just in case whoever takes these complaints is not aware of this fact: certegy does not check with my bank, certegy never contacts my bank certegy doesn”t check the balance of my account, nor will certegy ever do a funds verification with the issuing bank because certegy has its own proprietary algorithm that as a business keeps them clearing only a certain number of check transactions and a certain dollar amount in a 24 hour period and after they reach that cap they will block random transactions for arbitrary reasons just to maintain their their little quota that they have. So it has nothing to do with with my bank ever which is why I need the information they were told from certegy to find out what the block was for. If there was an issue with the formatting did my driver”s license not work because we in washington just got new formatting for our driver”s license numbers iwhere we have a different id number now and this is cause me problems at the grocery store in fact yokes but again it”s not because I am a poor piece of [censored] and it”s not because i”m writing bad checks it has nothing to do with me or my bank account at all and so me asking for this information was apparently not okay with your clerk who told me to call my bank to find out why and I said my bank won”t have the answer because my bank was never presented the check for payment it was blocked by certegy not the bank so my bank won”t be able to tell me why certegy is turning me down and he got really snotty and rude to me telling me I should get a debit card that they are free from the bank. So again if you are so ignorant you cannot understand why I prefer checks over debit cards then you go talk to your accounts payable department for staples corp. And ask them. I have no doubt they also use checks for purchasing and paying bills I don”t believe for a second a major corporation has fallen into the trap of using debit cards on their checking account So I asked to speak to the manager who ended up being well in fact he was worse he he was he was actually worse he absolutely was disrespectful and flat out rude as I tried to explain to him how certegy works. I mean if your company is using this processor to as a third party check verification service your employees damn well should understand how it works and instead of listening he kept cutting me off and then he literally turned his back on me and walked away while I was talking. I asked him for a business card he completed ignored me another employee asked me what he could do to help and I asked at least for that manager”s name since he wouldn”t give me his card and so there was a employee there that did try to help me even after the other two (including your manager) we”re complete total asses to a regular paying customer and I spend several hundred dollars a month at staples and just recently I purchased around $1200 bucks of equipment including a all in one laser printer because I run my own business. So I am not going to utilize staples anymore. At all. A sick as it is for me to say this id rather go to walmart because I refuse to spend one more penny at a company that employs such ignorant [censored] or trains them so poorly that I have to deal with this kind of disrespectful garbage. So I don”t know why they are such awful people idk if its just they are [censored] as people or if they are being trained to be idiots and brainwashed to act the way they are but either way the blame falls directly to the company itself and an apparently terrible human resource department My name is chaundra ward and my telephone number is [protected] email is badwol[censored][protected]@gmail.com and again u lost my business because of this pat guy your manager and the other idiot who thinks debit cards eft transactions are exactly the same as ach ones.
Staples Reviews & Complaints
After mailing a package at Staples usin UPS. They lost the christmas package. Said i put wrong addres on label. I had a copy of label, date and shipping cost, plus insurance paid. After repeated calls to UPS, who said to call Staples. Tracking # was of no use. With each call I took CRS name, time of call and response. AFter 6 weks of calling both Staples and UPS. I finally searched the internet and found the president and his office phone number. I called explained the situation to his secretary, faxed all my notes, with names, responses and failure to settle this. His secretary said she would research and call me back. She did the next day. I recieved a check in the mail within 5 days for the books mailed, plus the insurance. Didn”t make up for all the aggravation and time spent on the phone, but I got my money. Loacted the UPS truck driver and he admitted delivering package to wrong address. Find the president of the company. The CEO. go straight to the source. If more people would ban together and go against these companies, maybe the customer service would get better. And I never talk to someone in another country who cannot speak English. ASk for a english speaking CSR or/ another phone # in USA. Why is it that stores in America have to have foreign phone operators?? The internet is a great resoures to find CEO”s and President names and numbers of /for any company.
Staples Reviews & Complaints
After my grandsons had come and stayed with me for a long holiday weekend, I noticed that my computer was acting goofy. It was taking a very long time to start and wouldn’t go to my news website. Every now and then I would get these pop ups asking me to purchase this form of virus protection. Knowing that I already had it, I opted not to purchase this one. My husband then called a Easy Tech technicians at Staples to come out and fix it. The technician showed up 20 minutes after their “one hour window.” When he finally did arrive he found that we did indeed have a virus and would need to have it removed. We had the young man here for about an hour and a half when he finished. We paid and he left. I didn’t think to check his work and didn’t end up using the computer for a day or two. When I did finally turn it on it was the same thing. Slow to start, slow to use the internet and now it wouldn’t shut off. I was now getting pornographic material popping up on the screen every so often. I called the technician back at the store back and made another appointment for someone to come out again. When the second technician arrived he mentioned that we’d have to pay another “visit fee”. I objected because we had already paid them for not fixing the problem originally. After some discussion he left and we still had a bad computer. My husband mentioned maybe we should just buy a new one. My daughter then suggested calling someone else to fix the 2 year old Dell. My daughter looked up a few companies and called around and priced what it would cost to have someone fix it properly. After a few calls we decided upon secure remote support. They only charged us $79.99 and told us that if they couldn’t correct the problem that we didn’t pay. What a deal! And they were available to fix it right away over the internet so that I didn’t have to wait for another appointment. The technician that helped me was very kind and understanding and… willing to explain things to a non technical person. I know from now on who I’ll be calling for my computer needs in the future secureremotesupport.com.
Staples Reviews & Complaints
Always go to the same store and never have an issue. I went to go buy a ink for my copy machine, and there was a curtain one i was looking for but couldn”t find. I asked for help and when i found an Employee which i believed her name was Natalie, Natasha or Natalia. But after i asked her not only was she rushing me but when she was taking long to come back i found her on her phone somewhere else and that was so unprofessional cause she never got back to me either. Someone else was able to help me out. The store #1778 on 18591 S Dixie Hwy, Cutler Bay, FL 33157.
Staples Reviews & Complaints
As a former Staples EasyTech employee and highly-regarded computer expert, I find it absolutely ridiculous that I was accused of returning a computer in repair to its owner stating the work was completed, yet the work was never done correctly. I was accused of not having done the correct work, but I wasn”t the EasyTech who performed the repair. Please don”t take your computer to get repaired at Staples. The EasyTech “kids” I worked with had no previous computer knowledge, but could sell services to rip-off the customer…and as informed by management, “Have the repair charges split between 2 or 3 paychecks.” According to the Staples training, we weren”t supposed to manage the customer”s money. Hmmm…irony??? And here”s the kicker…hearing other EasyTech employees telling customers that they don”t have extensive computer knowledge, calling me over to answer detailed computer questions, having managers watch me work on computers and having no idea of what I”m doing (it was removing viruses on the most detailed level), or telling customers that a wireless all-in-one printer/copier/scanner/fax machine can fax without a phone line because it”s wireless. That was told to a customer by another EasyTech person, and it took all I could do to stop from laughing in front of the customer. Basic knowledge isn”t a must to work in the Staples computer department. Bottom-line is NEVER take your computer to a retail store, especially Staples, for computer repair. Chances are you”ll never see your computer again, or it”ll take so long that you”ll forget you left it for repair and they use it for parts. Good luck.
Staples Reviews & Complaints
At the time I purchased the printer, I was promised an easy in store exchange for a new one, in the event that anything happened under the 3 year warranty which cost $79.00. When I needed a replacement, I was sent to an 800 line to create an incident report. Next, the replacement vendor, sent a REFURBISHed one. I had to pay the UPS pick up fee for the broken one. Each vendor in the process pointed the finger of blame at the other vendor. Now, 5 hours of my time later, the refurbished one does not work and no one wants to solve the problem. NEVER BUY A STAPLES WARRANTY.
Staples Reviews & Complaints
Because CORP. doesnt want to make part timers into full time they decided to appoint one lady who gets nothing but complaints at staples from staff but mostly from customers and who has NEVER worked copy center before to copy center lead, she constantly was rude to customers got more complaints than any associate has ever gotten in one month. Finally, when the complaints kept adding up they pulled her from copy center but instead of firing her which should have happened when the managers heard her yelling at a customer she”s made into customer service lead. How does that make sense?!?!?!? YEAH let”s mke our rudest employee who doesnt care about her job into CUSTOMER SRVICE LEAD! Then a guy who quit two months previously without a two weeks notice comes back to STAPLES because he was fired from his new job for fighting was hired back again without TRAINING to COPY CENTER LEAD!!! There are two completely capable women who have worked in copy center over a year one who actually gets calls to the managers about how good hr customer service & knowledge of CC is but for some reason has NOT even been offered the job because she is part time adn they want to make anybody else FULL TIME!
Staples Reviews & Complaints
Being a long time customer and a huge fan of Staples, I was greatly disappointed at the service which I received this past weekend. Whatever happened to the courteous customer oriented service of the past? I had a recent death in my family and I was in dire need of printing out 400 copies of funeral programs. I phoned the Staples in New Rochelle and they informed me that they couldn’t have it done for another 24 hours (Ok, thats understandable, atleast he was being honest). After calling the Staples on Sanford Boulevard in Mt. Vernon, I discovered that I could have my copies the same day. I rushed over, dropped off my disk, and was informed by the young lady at the copy center that my programs would be ready between 6 and 7 pm. I told her it was important, so she noted that they would give me a call when they were done. At around 8 pm, I assumed they probably forgot to call me. I was wrong. They forgot to make the copies! (They discovered this after walking around in circles for an hour). When I asked why they weren’t made, I couldn’t even get a straight answer, let alone an apology! Don’t employees have to go through training anymore? (and how do you forget to make copies? I mean you work in the copy center, what else would you be doing?) Atleast have the decency to give me a call and let me know there was a problem (if there even was one) so I can make other arrangements. Is there no one there that can take the initiative to do that? I mean I’m planning a funeral here. I’m not saying my work isn’t as important as the next guys, but it’s a funeral for crying out loud! They couldn’t even get the copies done till the next day, after the wake! Thank God Kinkos was able to finish my job in under 2 hours that same night. My confidence in Staples is shot. They obviously have a long way ahead of them in terms of fulfilling customer expectations. Wish I had an easy button.
Staples Reviews & Complaints
Bought a GPS unit $269.00 took it in for warranty battery dead and not locating satellite. I had purchased the extended warranty for a extra $50. Told they would ship for repair. Next day I get a call from Toronto I am in Vancouver we have looked at the unit and it is not worth fixing will will mail you a cheque for $170 depreciated replacement value. I pay $269.00+$50.00 and all I get is $170.00 oh yeah and I phoned the store and the unit hasn”t been shipped yet so how do they know it.s not worth fixing. The CSR said well you used it for 14 months that costs something. Stay away from Staples Warranties they aren”t worth the price of the paper their printed on. It is not a replacement warranty like they tell you buyer beware!
Staples Reviews & Complaints
Bought a Kodak 5250 in March 2010 with the 2 year Staples Technical Support & Protection Plan. In May 2011 the print head was determined by Staples and Staples Technical Support & Protection Plan to be bad. Staples said “Call the Warranty Company”. I did and they said “The print head is a CONSUMABLE item and NOT covered under warranty”. Hard to believe that the print head has been consumed – I can still see it and touch it! In any case I have called all the way to the Staples Office Of the President and even they stand be hind this useless warranty. Staples does not even carry print heads for Kodak printers, but the do carry other consumable items such as Ink, Toners, Paper, Pencils Etc. I suggest – if you still need to buy at Staples don’t waste money on the Warranty or go to Walmart (no questions asked when a product needs warranty work).
Staples Reviews & Complaints
Bought Hp G62-340us laptop.Worked for 1 day and mouse or cursor froze.Talked to store techs no help.Told to bring it back.Took it back for a refund put through 3 different people all trying to do a swap or upgrade but no refund.Went to manager who said I could only get a corporate check and that would be around 3 weeks.Then when I agreed they reneged on that.Told to come back next week and work it out then.(This would be past the 14 day return so I asked for an extension they said sure until I asked for it in writing.I was given a replacement computer and rudely told no need to come back deal with HP -Staples was no longer involved.Worse than any used car lot I have ever seen.The charming people turn very very rude when you attempt to return an item they only want you to swap or upgrade-when you say NO, I want a refund it all changes.Never will I or my company do bussiness again with staples.
Staples Reviews & Complaints
Bought this printer in Jan 2019 from Staples. Worked fine and after some pics were printed we had to buy new ink cartridge because printer doesn’t come with a long life cartridge. So went back to Staples and purchased new ink cartridge. After that we notice the pics weren’t that great. So I called Staples in Bluffton, SC and they said to do all the tests ete. Well nothing changed. So I brought printer in(Saturday May 11 2019 at 4:00PM ) for Tech to look at. He did a few tests and said he didn’t know what was wrong with it. He said to call HP and they will help. I asked the Tech if he was sure there was nothing wrong with the cartridge that staples store had sold me. Tech said it was fine. Well what happened? Tech said nothing more I can do. So a brand new printer only months old doesn’t work? You have no idea what’s wrong and I can’t get a new one. Maybe you sold me a lemon.
Staples Reviews & Complaints
Buyers beware!!! Do not purchase from staples, I purchased a laptop in 2008 and purchased a 2 year extended warranty. I am not getting any assistance with a replacement. I am being advised that the warranty starts at the date of purchase. When I was given this warranty I was told it was a 2 year after manufacturer warranty. I am now being told “I was mis-informed” by the extended warranty company. When I tried working with staples, I was advised “this is a he said-she said issue”. When I advised the company were I work and how well we take care of our customers even when our extended warranty company would not, she then started putting down my company. My company has way higher ratings in customer service and we would never put down another company as we do not need to (Very unprofessional, that supervisor should be fired). I just wanted my laptop repaired or replaced, I have had nothing but issues. I have now taken a loss on over $1300 and have no computer for school. Thanks for nothing I will be filing a bbb complaint about this issue, by far the worst company and customer service department I have ever had to deal with!!
Staples Reviews & Complaints
Date of incident: 9/19/2018 I called 2 of your stores in Santa Monica, CA to check on current inventory of Brother toner TN750. I was placed on hold for over 10 minutes, hung up and redialed a few times but no one answered. I called another Staples and after a short time a person answered and had the product. I requested a price and he quoted me $125.99. Your web price was $94.99 and he told me I had to show the checkout person the quote on YOUR website ie; price match. I politely told him the policy was very poor and that logically if another company sold the product for less, then that would make sense. But how do you defend a low price match with the same company? I addressed this question to his supervisor, Ashley and she refused to answer me. I told her she was a representative of the company and politely asked her if it made sense to her. Her response was it”s not my company and she became arrogant and didn”t want to talk. This “policy” is terrible and isolates the unknowing public. Had I not looked online, I would have been out approximately $30! How does that serve your public relations? Furthermore, the attitude of Ashley needs a lot of improving. The obvious solution is not to charge an additional 25%+ over the price quoted on your website. It wreaks of unscrupulous pricing. Thank you. Peter Epstein [protected]@gmail.com
Staples Reviews & Complaints
Don’t every buy a warranty from staples. My computer has been back 4 times now and worse then every. Went in for one thing and have had problems every since. All you get is well you will have to send it back again.
Staples Reviews & Complaints
During the process of selling my home, I used the UPS center at Staples to ship time-sensitive, notarized documents with guaranteed second day air service. When the documents hadn”t arrived at their destination 3 days later, I immediately filed a claim with Staples (was told I”d hear from them in 8 business days). I had a new set of documents sent me to me, notarized once again, and shipped overnight for a total cost of almost $60 and many hours of stress. Upon calling the Staples claim center soon afterwards, I was told to fax them my receipts. I did so and never heard from them. I followed up yet again, was told to contact UPS, who referred me back to the Staples claim center, who referred me back to the original store that I visited. The store manager promised to check on the situation and call me back. I never heard from him, so I called the claim center again today. Since the shipment was finally delivered (4 days later than scheduled) and it”s been more than 15 days since, they claim that there is nothing they can do about it. All Staples parties have been unapologetic.
Staples Reviews & Complaints
Employers have creative ways to deny a candidate a job. But this one is a first. I showed up at Staples Inc. for an interview. Aced the HAY test and met with Tom W. (can”t remember his last name) for interview. I expressed interests in the job. He showed me around the facility, describing the process and responsibilities in detail. It went well, as far as I could tell. Then I waited by the entrance while Tom went to HR office supposedly to let Rosa Juarez know I was ready. She was to begin the process for drug test, so he said. But he came out, said that Rosa was “busy”, and then said that she would call later that day or the following morning. She never called. I called her office three times throughout the day. She never answered the phone. I called Veronica Walls (because she had set up the interview for me). Veronica didn”t sound welcoming of my call. I explained that I was expecting a call from Rosa. Veronica echoed the “too busy” point and said that they would talk with Tom for details. (N.B. I didn”t realize that this might have been Tom or HR”s way of saying I wasn”t the person for the job. HR don”t suddenly become “too busy” after taking the time to call and set up interview.) Two weeks later, I contacted Veronica by e-mail. (Didn”t call her because she would be either “too busy” or unwelcoming.) I expressed that she and Rosa are the worst HR people I”ve ever met, and that they should be forthright if they weren”t going to extend an offer instead of yanking me around. Veronica then replied as follows: “Due to the vacation times and the holiday week our decision on finalizing the candidate pool was completed this morning. We want to thank you for your interest in pursuing a part-time Production Associate opportunity with Staples Inc. Although we were impressed with your accomplishments, we are pursuing other candidates whose work experiences, skills and attributes more closely match our needs. Again, thank you for considering employment with Staples, Inc. and we do wish you the best for a successful career search.” How much “work experiences, skills and attributes” do you need to be a warehouse picker? Is this an executive position? Management? Engineering? The “cliche” rejection letter is more relevant for those kinds of jobs. But what kind of skills do you need to pick items, put in a box, pack the box and place it on the conveyor?!! Save for the HAY test, the rest of the interview was deceitful. They (Tom, Veronica and Rosa) don”t have the nerve to tell me they don”t want me for the job. Tom yanked my chain claiming Rosa would get me started on drug test (insinuating job offer) and then told me she was “too busy”. Rosa yanked my chain by refusing to answer the phone. Veronica yanked my chain by repeating the “too busy” lie even though she wasn”t busy enough to call me. They all lied to me. They can also lie to you. They didn”t even take the Staples application form I had filled out. What a rip-off! Unless you don”t mind getting playing, don”t apply for a job at Staples Inc. (aka Quills). Note the address (201 Northpoint Dr, Coppell, TX). After you confirm their location, hang up. If you decide to go for the interview, remember: when the interviewer says “too busy”, it means you”re not getting the job. Tom wears a baseball cap, has a beard and fit physique. Veronica Walls” office no. is [protected], her cell is [protected]. Rosa”s no. is [protected] (forget calling her, she doesn”t answer the phone).
Staples Reviews & Complaints
For the past few months, when I purchase something at Staples, after I swipe my card in the card machine, the cashier ALWAYS asks for my card and looks at it. Isn”t the purpose of credit card swipers the fact that only YOU handle the card? This opens up a lot of possibilities for a dishonest employee to get your expiry date and security code and rip you off easily. This policy is very strange to say the least. I finally asked a cashier why they do that. She said it”s so she can get the last 4 digits of your card number to use in case you return an item. Does the swiper not record those numbers? I smell something fishy. Even if it”s not a scam, Staples should NOT ask you to give your card physically to an employee. It”s a very stupid way of doing business.
Staples Reviews & Complaints
FRAUD BY Staples They sold me a Dell REFURBISHED laptop in Oct 2016, CLAIMING it was a Windows 10 computer, but it died just 6 months after getting a WIN 10 OS patch. I took it to Staples and they could not fix it. I then took it to the Microsoft store and they said they had to patch the OS. This has happened FOUR TIMES every time WIN10 is updated. The last time was June 2018 and Microsoft said this time it CANNOT BE PATCHED, they claim that Staples took an old Win7 Laptop and installed WIN10 pro so they commited FRAUD making the customer into believing it is a WIN 10 Laptop, when it is an OLD laptop. I have ALL THE RECEIPTS for this but the store refuses to help because I did not return in within one year. I could not do that without losing hundreds of dollars in one time only download software. Meanwhile MS told me they could not even get the laptop to work because they no longer sell WIN 7, AND I would lose all my software. They again claim STAPLES MISLEAD me into thinking this was a WIN10 computer, when it was an OLD laptop. Staples MUST take it back and give me a refund or I will have to contact a lawyer. This is FRAUD at its worst, and Staples KNOWS THEY HAVE DONE THIS! I am still out all the cost for the software!!!
Staples Reviews & Complaints
From: Washington, Kyle [mailto:Kyle.[protected]@Staples.com] Sent: Monday, July 23, 2018 10:29 AM To: Mike Subject: RE: [EXT]:Advantage Account I must tell you that is a very financial poor choice Mike Are you the one responsible for your company”s bills getting paid? If you”re sure than we have no choice but to respect your decision Mike! Although we do not recommend you overpay with any vendor including us, we do appreciate all of your business on our consumer platform (Staples.com)! Thank you, Kyle Washington Sales Consultant Free next day delivery T: [protected] Kyle.[protected]@staples.com I didn”t appreciate this back handed email questioning my ability to make financial decisions. We found that Staple Business Advantage was not the best fit for our company and for some reason Kyle woun”t let it go he”s way to agressive. Sincerely, Michael Lash Plant Manager [protected]
Staples Reviews & Complaints
Good evening, Last week I went to the 2nd Avenue store to try to get an estimate and until today I didn”t” receive any email or call form Craig, who took my order at the store. Today I had to go back to the store to try t get this estimate again and Craig was looking after another customer for more than 20 minutes, then another girl (unfortunately I didn”t” ask for her name) came to talk to me and she said I had to speak to Joni por email – Joni is an Inside Print Specialist who email me last week with part of my estimate. The thing is, I saw Craig going behind the glass and talking to this girl and right after this talk she came out telling me that I had to talk to Joni. She was really rude to me and he pretended I wasn”t there. I am very much disappointed with this kind of service and will tell people I know who goes to this store about this. Today it”s raining hard here in New York and it was a waste of my precious time and also I didn”t like to be treated the way I as treated. Isabella
Staples Reviews & Complaints
Good Morning I am the Safety Officer for the Hotel where I am the D.O. E. – I had an incident with your delivery driver when he refused to move his delivery truck from a Fire Lane until he was done with delivery. I could make other comments about his attitude and such but my only real concern is about a truck blocking access to the rear parking lot so that a Fire Truck could not pass in the event of an emergency. The Delivery was made to the Embassy Suites, Tigard, OR. 97223. I suppose you could look back and see who made the delivery. We only have a delivery once a month and it was approximately a week ago. I have included the Photos showing plate # and DOT #. Thank you. Again, I don”t want anyone to be reprimanded or anything like that. We cannot have delivery trucks in Fire Lanes. I will not report this to the Fire Marshall or Police Department but I thought you should be aware and would help us in the future. Thanks very much – Chris [protected]
Staples Reviews & Complaints
Good morning, My complaint is about something I needed printed. I came into the store. It took a few minutes for the worker to acknowlegde my presence. That was fine, but the printing clerk would not, print from were she was. She had me print from the floor. She said that she had been busy all day. I am assuming it was her time to be caught up, but it was an hour left before the store closed. I was having problems at the printer. She came were I was, but did not offer a solution to the problem. I know they are under new management. My printer at home stopped working, and my neice needed a group of pictures for the next day. I have had things printed there before. I did not have time at home to get them grouped. I did not think about it until the pictures were larger than I needed them to be. So, I was going to added them to one page. She did not even try to see really what I needed. She was trying to finish the days work. I understand, I just was not fully helped. Thank you for listening.
Staples Reviews & Complaints
Here is the post from my Facebook page regarding my experience at your Grandville, Michigan store. After reading it, many of my friends will be boycotting your stores as well for this reason, please read on. Dear Staples Salesman, I am not sure why you felt the need to follow me all over the store this afternoon. 1. Don’t be so obvious about it. 2. Don’t try to justify it by TELLING me that retail theft has been a problem in your store. I only came in to buy more mechanical pencils, which I found on my own, and went straight to the counter and paid for. In the meantime, someone else that you SHOULD be watching is probably robbing you blind! I will not be shopping here anymore. Signed a customer who went to a competitor and spent another $50, that your store could have gotten. Your loss. Kim Johnson [protected] Ps: I have alerted all the media outlets as well, so they can tell everyone how you treat customers!
Staples Reviews & Complaints
Hi I just want to make a copy of the sign of my gas station ( it is just a name, no design) it will not take too long. I come to the staples which is on US-29 Charlottesville on Tuesday and submit my order. The lady told me that we will call you tomorrow about your order but didn”t receive any call. After that i call by myself, i told him that we have inspection on friday and we need it before that then he told me that you can get it any time after 6pm on Wednesday. I came to the the store on Thursday at 2 pm then the girl said to me that you send us a design so you save $20 and we will print it. I asked her that you should have to call me, this is not the right way that when i come to pick up my order then you are giving me suggestions. Then they said we will call you when your order is ready, i said him i specially came here for that so i can wait for couple of hours so please do it now. He said I”m busy, I don”t know when it will be ready and we will call you. This store is about 25 miles from my house, i specially came here to pick my order. I”m high disappointed and never excepts that it can be done with me in STAPLES.
Staples Reviews & Complaints
Hi there. Let me first say that I LOVE Staples, and as a special education teacher, most of my paycheck goes to buying supplies and fun things from your stores for my students to use. Since it is that time of year, I have spent OVER $750 THIS WEEK at various Staples stores in my area buying products for my new, bigger classroom. Unfortunately, I realized that I not only overspent on items this week, but did not need all the items I purchased. This would be a large return to the store of multiple items. So today (8/24/18 around 4pm at the Beverly, MA location) I went in with all of my purchased bags to return. I apologized to the cashier in advance that I would have a massive set of 3 transactions, and my items were separated out in a printer box that I brought into the store with me. The cashier was very nice and accommodating toward me. He required a manager on duty to override some errors on the calculations he typed in. This manager who came over appeared miffed that I was returning so much and maybe that I asked for the errors to be checked on the first transaction (they were going to refund $29 but it was supposed to be over $90). This same manager (who I unfortunately did NOT get his name) said “What, so you just don”t want this stuff?” I laughed off his initial rude comment with, “I did a lot of impulse shopping this week.” He noted my reciept and negatively commented that “$500 is more than a lot of impulse shopping.” I said nothing more to him, and he left the cashier”s side so that we could do the other 2 transactions. They went without a hitch (even when a 2nd manager had to override the return on the last set of items). The cashier was friendly, calm, and patient with this situation. I thanked him multiple times for helping me. I walked out into the main entrance and put my box over in a corner so I could pick up a few new items from your store (I needed a power strip for my class). As I was at the register paying for my power strip, I hear the same rude manager yelling from the doorway to the first cashier I had seen, “After all that, THAT LADY left her box behind.” I hollered over to him from register 3 that “That Lady” was right in front of him and I was taking the box with me. He was attempting to throw it out. He tried to laugh off his comment, and finally handed me my box back, then walked away. I have never felt so rudely treated at any store by an employee. In fact, every other employee I ran into at the store today was lovely, except for this one man. I shop at Staples year round and spend A LOT of money with your company. I feel like I do not want to shop at that particular branch anymore because of this incident, and it is closest to my home! Sorry for the overly detailed complaint, but I hope that I never have to deal with such harrassment in your store again. [removed]
Staples Reviews & Complaints
Hi! I ordered 2 Dell Labtops online against subject order numbers. My order was accepted and payment was in process but on July 15, 2019 i got an email from Staples saying your order has been cancelled since there was a mistake in the price from Staples, This is not my fault. If you posted a product and price online to sell, its your responsibility to deliver that product at that given price. If you did a mistake in price its your responsibility, not my fault. Therefore it is reqeusted to please deliver the ordered products against subject order numbers at your earliest. Please confirm. Thanks Fawad Rabbani Consumer
Staples Reviews & Complaints
Hired Staples Tech Support to bring my computer back to factory settings, using a USB Device that Dell Computers sent me, as my Disc Defrag was not working automatically. Staples told me I needed Sophos Virus Protection. The work was done, but I still had problems with Disc Defrag, so went back to Staples to get the Sophos removed, and was told it could not be removed once it was installed. I then called Sophos and was told this was not true, so went back to Staples where I was harassed by the General Manager Ken, and Technical Support Supervisor Joe. I not only wasted my time and money, but continued to get excuses that Disc Defrag did not need to work automatically, etc. The repairs cost me $331.68. I finally got Sophos removed and a refund, but it was not done correctly, so I had to call Sophos to do it right! I also had to call Verizon, Dell, Microsoft, and Cannon to make adjustments, as other things were not set up right also. Meanwhile, my Disc Defrag is still not working, so I feel like I was “ripped off” and contacted the Better Business Bureau as a result! That is pending.
Staples Reviews & Complaints
Historically, Staples has accepted coupons from its competitors like Office Depot and OfficeMax. On many occasions, I had presented Staples with a dollar off coupons from OfficeMax or Office-Depot and the store has always adjusted the purchase. In reliance upon Staples competitors coupon matching policy, I shop at Staples. Specifically, on 11/28/13, I purchased a laptop from Staples store located in Folsom, CA. On 11/29/13, I spoke with the store manager to seek a price adjustment based on an OfficeMax discount coupon. The OfficeMax coupon offered a $50 off from a minimum purchase phone order of $250 without any exclusions to laptops. My laptop was $300.00. I presented the OfficeMax coupon to the store manager. Initially, the manager agreed to adjust the price of the laptop by $50.00. Subsequently, she withdrawn her offer when I informed her that the transaction had taken place a day earlier. Thereafter, I attempted to contact Staples division manager, Matt Navarro. Thus far, no response from Mr. Navarro. I understand that it is a busy period just after the Thanksgiving week-end. However, I feel Staples could extend some attention to customer service. I am very disappointed by Staples” failure to honor its coupon acceptance policy and lack of response to its customers need.
Staples Reviews & Complaints
I am a long time customer of the Pinole California Staples Store. As a preschool owner/director I use their copy center for relatively large copy jobs of school worksheets we use each day of each month. Heretofore, I”ve been very please with the customer service. If ever there were any problems they were slight and the manager on duty was more than willing the step in. As a regular customer at the copy center, I got to know the regulars and they got to know me and what to expect when I show up with my mothly work sheets. Today, however, at the Pinole, California Staples Copy Center, I was the recepient of the worse cutomer service I have ever received in a store, hands down. When dropped off my copy job, I was told by the clerk that they had a large job to finish and might not be able to get to my job today. I told her that I HAD to have the worksheets for school tomorrow and asked if I was willing to pick up late in the day would I be able to get my job done. She said yes, and asked if I could come in at 6:30. I agreed and left. Approximately, 30-45 minutes later, I received a phone call from a person I believe to be named Tina at the Pinole store – who seemed to be very agitated. She told me that my copy would not be completed today and that I could pick it up the originals today, or come in tomorrow to pick up the copies. I explained my conversation with the sales clerk wherein she agreed that my job could be completed late in the day. Tina”s response was she didn”t know what was agreed upon between the first sales clerk and I but that my copy job wasn”t going to be completed today. She stated she was calling then because “it wasn”t too late.” I told her it was already too late because Staples had accepted the job. And there was no one else I could find to complete it today. I asked her if there was any portion of my job that could be completed so that I could have some of it today. Tina came across as really irritaed with me. She put me on hold and came back and abruptly asked if I could come to the store at 8:00 p.m. I asked her what time the store closed and she said 9:00p.m. She said they would start my job around 4:00 and it would be finished thereafter. Feeling a little bruised but optomistic, I agreed and hung up. I showed up at the store at 8:04 and they were closed! I gave a brief explanation of my situation to the guy at the door, Vitaliv, and he agreed to let me in. Got to copy center and asked to speak with a manager because I was unhappy with how my copy job had been handled and the misinformation Tina had given me about the closing time (I really think Tina purposely gave me the wrong time so that I wouldn”t get my copies. How is it that a store employee wouldn”t know when a store closed?) Vitaliv was the on site supervisor and things went down hill from there. He approached me and before I could even get my complaint out, he told me Tina had told him all about me and how mad I was when she called me. When I attempted to explain my side of things he wouldn”t listen- kept cutting me off with things he said Tina had told him. When I mentioned to him that she gave me the wrong closing time of the store, he told me flat out that I was wrong. What”s worse, he told me my job had been finished early and I could have picked it up at 6:00! I asked why no one had called to inform me that my job was done (as they have always done in the past) and he shrugged. Worse yet I looked at the receipt and had been charged TWICE what I normally paid. When I attempted to ask the clerk questions to get clarification about the bill, Vitaliv interrupted the clerk and I, and told me the price was what is was. When I explained to him how I am normally billed for my job he told me I was billed more because I instructed Tina to hand feed my copies instead of using the document feeder. Not true and doesn”t make sense. Why would I WANT to pay more for copies? I settled for paying only for the copies I need for class this week and told Vitaliv that I would be speaking to his manager tomorrow. I am BLOWN AWAY by treatment I received in store today. Tina came across as harried, irritated and frustrated (perhaps overworked.) While I think her phone call was ill advised (she should have clarified things with her co-worker before calling me) Vitaliv was just plain nasty. He”d formed an opinion about me without having all of the facts and made it clear he couldn”t care less about my concerns. I spend a lot of money in the store and am a regular customer. I deserved better treadment today.
Staples Reviews & Complaints
I am complaining because I came to Staples in Santa Monica only to find out there is no Wi-Fi available to me to do business and be able to print some important documents I needed to bring to a client today. I am so upset about this because it affects my business. Staples is supposed to be the place you come for your business needs and I have always been very loyal to Staples however for me this is a huge problem and changes my perspective of the company. WiFi is a basic need and should be available at all Staples stores because it is part of what we expect as a customer. I spoke with manager and he had no explanation. He seemed to wear that it’s been an issue for other customers and I don’t even know what to say except for I hope you get it resolved because I am going to change my loyalties do a different situation if I can’t count on Staples. This is such a simple thing that can make a big difference in how I view your company.
Staples Reviews & Complaints
I am filing this compliant from Staple.com. I am not sure of the coupon and i do not want take no chance of going to buy something and they didn”t take it. the coupon number# [protected] And its Expires on 02/28/2019. This is coupon for last order i made. Its was previously order. The order# [protected], the item is Domtar Earth-Choice, Colors Index Paper 8.5 x 11″ Brite-White 250 pk # 81038. I am not sure if i will not use it.
Staples Reviews & Complaints
I am just starting up a new business, so I have been using Staples printing Dept. for a lot of my work. Every time I go in there they have charged me a different price . When they over charge, they say it was because last time they must have gave a deal because they felt like it . I would find out that it was just the price I was suppose to pay, and this time its over paying ! They wanted to charge me .80 instead of .15 for a black and white copy… I wanted 50 of them, and never had to pay that . They are very rude and moody to work with. Called the manager on 9/17/17, his name was Zach Ventura, and he was no help at all and could tell he didnt want to be bothered with me . Seems to be a bunch of young kids working there and sticking up for each other ! Very unpleasant dealing with them.
Staples Reviews & Complaints
I am sending a formal complaint to all available avenues that I, a customer, has witnessed regarding false advertisement on your website. My name is Rea, I received a Kodak EasyShare C743 along with the additional service plan as a Christmas gift on 12/25/2006. I decided to return the above mentioned camera to exchange for a different model I had researched and believed to be more suitable for my needs and likes. On Saturday 12/30/2006, my father (purchaser of gift) mailed me the receipt so that I may make an appropriate return/exchange of the item. Due to the New Year”s Holiday and the National Day of Mourning for President Ford, I did not receive the receipt through the mail until Wednesday 1/3/2007. Upon receipt of the paperwork, I realized that my father had paid with a credit card and made a phone call to the selling Staples; located at 1301 W. Wade Hampton Blvd, Greer, SC 29651. The clerk informed me that my father would have to be present for any transaction excluding an instore exchange, but if I found any product on www.staples.com it could be ordered for me in store, with no problem. I began researching on staples.com and had no luck at first looking for the Casio Exilim Z70 (Bk), the camera I had decided to buy. After many options I came upon the section of your website that allows the website to assist you in finding the camera that suits your needs best. I selected the criteria that I was looking for (see attached page) and submitted for my results. The website responded with exactly what I was looking for, a Casio EX-Z70 (Black), listed for $229.98. I called the closest Staples to me to verify that they could order a product from Staples.com which Letif did confirm. So I promptly printed the page and headed to my local Staples #0656. Upon arrival I was assisted by Letif in searching for this model camera on your website. When he had problems locating a SKU, I offered my help as to how I had come upon this item. I showed him the survey and had him fill in the answers I had selected, he received the same results I had gotten. He then asked another associate to do the same thing, to which he found the same results. Then the Asst Mgr Danyal searched and came to the conclusion, after getting the same results, that you must not carry the model because upon trying to select the details button, he received a system error. Letif then stepped back in not willing to just send me on my way and offered me the store phone to call the 1-800 number and see if I could speak with someone directly who could assist me. I spoke with Mike in TeleSales for approx 45 minutes to no avail. Mike did everything he could, between contacting his help desk and looking through every page of available digital cameras to locate the one that was clearly advertised and priced on Staples.com. His help desk clerk, Matt, advised him that those surveys were outsourced therefore they could not give a reason as to why it would suggest a model of camera, therefore a BRAND of camera that Staples does not carry. As you can imagine, none of this was satisfactory. The end result of my 2 hour trip to Store#0656 was Letif working hard to get me a Staples cash card for the full amount of the Kodak camera as well as the protection plan. Now having already taken up multiple hours of my research and travel time, I have to mail the Cash Card along with the TWO receipts to my father who is 2 hours away. So that he can make another trip to his neighborhood Staples to do a FULL refund to his Visa card to clear up this mess. I am very DISAPPOINTED in the lack of responsibility taken in the advise YOUR website run survey mislead me to believe. The only shining light in this whole mess, was the empathetic and caring attitudes of the associates I have dealt with through this ordeal. Letif at Store#0656 and Mike at TeleSales tried every avenue they could to come up with a suitable option for my dilemma. You can rest assured that I will no longer visit Staples.com and I will make sure that my friends and family will know of the false advertisement issues that your website suffers from. At this point, my father will be purchasing the Casio EX-Z70 Bk through a competitor along with their protection plan. Rea
Staples Reviews & Complaints
I asked staples hr to send my last 2 pay checks to my home as I stopped working with them. It has been almost a year now and I have spent so much money on just making them several calls to send it to my home address, but every time I call them they tell me they have send it to store. I told them I dont live in that state but they dont seem to understand that! Staples do not pay its employees what they earned. I would not recommend anyone to work for such a company who not only do not provide benefits to its employees but also do not give them their pay checks!!
Staples Reviews & Complaints
I bought a laptop & warranty from Staples, since they told me they could fix or replace it at the store. When it broke, they told me they had to send it back to Acer, when I called Acer two weeks later they had no idea what I was talking about. Turns out it was shipped to Staples Customer Service. When they couldn’t fix it, they passed it off to TigerDirect.com, a computer refurb company who proceeded to send me a Compaq! The latop I got is heavier, has a smaller screen, and is not as high quality as Acer. To top it all off, they made me send them MY Microsoft Office software so it could be installed on the new computer, and never did that or sent it back to me! So I’m out 190 for the warranty they passed off to TigerDirect, and 150 for Microsoft Student Office. This is not to mention that their customer service reps where not helpful at all, and constantly transfered me to different people. Don’t ever buy from Staples.
Staples Reviews & Complaints
I bought an hp pavilion – I love it! however, after submitting all of the required paperwork – staples began the run-around, though they never called me, I continuously call them and the criminals have stolen the rebate – or, I just need to be more patient and continue waiting, perhaps 9 or 10 months, or maybe after a year I should raise my voice, or something. (yah, right – they”re just crooks!)
Staples Reviews & Complaints
I bought this office chair on May 22, 2016 at Staples in Lebanon, PA for $200. It had a 5 year warranty. It broke on April 28th, 2019 and I fell off of it onto the floor and hurt my back and arm. Staples in Hershey, PA on April 28th, 2019 said the warranty is with the manufacturer. The manufacturer is in China and has no US contact information. The employees or manager at the Staples in Hershey, PA are no help. I want to exchange the chair for a new one. My name is Joe Joynes in Palmyra, PA. [protected]. My email is [protected]@comcast.net.
Staples Reviews & Complaints
I don”t hate Staples, but they are going the absolute wrong direction with their coupons. I received a $25 coupon that could only be used when placing an order online or over the telephone. My local store has the product in stock, but cannot honor the coupon. Ridiculous. I ordered online and was given an estimated delivery date of the next business day. It has been three days and the product has still not arrived. Great move, Staples. Take a loyal customer, offer them a deal and refuse to homor it when they have the product in their hands. Push them to an inconvenient venue and then fail to deliver in a timely manner. Kudos.
Staples Reviews & Complaints
I gave in around 6 empty ink cartridge so I can get money to buy some things in staples. I was told by a employee that the only way to get money back is to buy a ink cartridge. I waited until I used up my ink at home and then went o go buy a new ink. I was told by another employee that he doesn’t see anything and to call 1800 customer service. I called the number he provided and the lady who I spoke to told me it has to be over 30.00 for the ink order for me to get 2.00 back each empty ink I gave in. She told me all the empty cartridge is expired. I was so upset I spoke to multiple employee everytime I gave in my empty cartridge and was never told that it will expire and I would have to buy a ink that’s over 30.00 for me to get any money back. I’m a long time customer and the policy was not explained to me correctly. This is totally unacceptable I got a coupon from staples so that’s why I got a ink for 24.00 not knowing the fact there was a price limit to get money back. I do not want to go buy another cartridge for no reason This is very upsetting please address this issue.
Staples Reviews & Complaints
I had a reasonably good shopping experience at Staples in London. I was given a Copy/Print Centre “thank you” card. I was pleased to be asked for my feedback. I felt priveledged to be asked for my feedback assuming it would be valued. However – I followed the instructions to register for the on-line survey (taking time out of my busy schedule) and agreed to the 15 min time it would take to complete. Once completion of the registration, I followed the rules and answered the first question only to be told that my session had timed out and that they were “very sorryt”. I completed each of these steps again because I understand the importance of feedback to a company. Again, I was told by the computer “Your session has timed out”. This is unacceptable. I am a concerned marketer who is interested in giving feedback to better a company”s strategic growth. I feel like I was “SHUT DOWN” and to this I take offence. I sincerely hope that I receive a response to this complaint. I take this kind of thing very seriously.
Staples Reviews & Complaints
I had my Psp with a broken screen shipped through their UPS shipping center. It was shipped to PsprepairService-2529 SW 25th, Oklahoma city, ok, 73108-ph-[protected]. I bought $200 worth of insurance. I called them when I tracked the package and found out it was left at the door. The receiver never received my package as far as I was told after I filled a claim and faxed in the claim and receipt on 6/09/08. The tracking # was 1Z 4R2 67E [protected] 8. They told me that their investigation was complete and that it will take 7-8 weeks until I will receive my check. On 8/8/08 I called to find out where my check was, only to be told that I will not receive a check because my package was found by the receiver and if the receiver never let me know that it was found it wasn”t their fault. Psp”s left there for over 30 days are considered lost and they can be kept (ahem, stolen). I asked for proof that the receiver found my package but was laughed at. Staples is just trying to rip me off. Both Staples and PspRepairService are the winners here and I am the loser!
Staples Reviews & Complaints
I had the unfortunate pleasure of trying to do business with you Sonora CA store on 11/1/2017 about 2 pm in the afternoon. I entered the store found a employee with another customer and waited till he was finished with them. I told the young man, a huge fat guy with a bad haircut and told him I needed a ribbon for my adding machine that I bought there. He asked me what it looked like and I said I didn”t know. I had the make and model number with me and told him I purchased the machine there. He told me it didn”t matter, I needed the old one. Are you kidding me ?. Who in their right mind would haul the old tape to the store. I asked if there was a way to look it up by book or computer, again I was told no. Now I am not a happy camper. This person has to be the worst laziest employee you have in the store. Needless to say I left in a huff. As I returned to work I did a search when I got back to my office. Casio DR-210TM ribbon and the #1 search result was Staples and the ribbon I needed. I called and talked to the manager that was on duty and was less help than the first person at the store. I have been self employed as a Auto shop owner for the past 37 years and know about good customer service. There isn”t any at that store. Please feel free to call me with any questions. [protected]
Staples Reviews & Complaints
I have a complaint about an employee Joseph A Williams who works at 6400 Hollister location who missed a few days last week because he was arrested in the way to work for possession of marijuana and an assault charge with impeded breath he has contacted me from staples and is not supposed to I had no idea you accepted those backgrounds and failed drug tests I have attached pictures
Staples Reviews & Complaints
I have a complaint about staples brand ink cartridges, and the person in the store that sold it to me. I bought staples brand ink at the Pembroke Ontario Canada store, because the sales person said it was a better deal than the Canon brand ink, she said it lasts just as long, at a lower price. Take note they were the XL ones that are suppose to print out 3 times as much as the regular cartridge. She also said to ignore the ink level it shows on my computer, it”s not really that level (which is almost empty), it”s full as it”s suppose to be. So I trusted her, big mistake. Big huge lie!! The cartridges didn”t last long at all, they lasted the amount of prints that the level showed, which was almost empty. I will never buy a staples brand product again, it”s just a rip off, thinking you are getting quality merchandise because it has the staples name, and all it is is junk!!! Ink is not cheap. And I bought both color and black ink, not cheap either. The staples brand was a little cheaper, but not much, I was an idiot to believe the sales person. So beware!!
Staples Reviews & Complaints
I have NEVER received any reward checks for my purchases made from their company. I don”t know what to do about this problem. It is the reason I chose to buy the major purchases from their store.
Staples Reviews & Complaints
I have some fun for any current disgruntled Staples employee. There is a serious and largely unknown glitch in the Gift card/money card process that will allow any employee to create a gift card for themselves for any amount without paying for it at all. This gift card will not show up on any report in the system anywhere. Here goes: signon to a register and ring a gift card for any amount, let’s say $500. swipe the card to load it and leave that transaction alone. Go to another register and ring a Snickers bar, subtotal and pay for the Snickers with the gift card you just loaded at the other register. Go to the previous register and press the VOID key to void the transaction. The purchase of the Snickers will LOCK the $500 amount to the gift card. When you void the first transaction, you erase the record of that transaction, but the card is still loaded with $500 because you locked it in at the other register. You will have a $500 gift card for free. The transaction will NOT show up on the post void report, the gift card report, or the cash over/short report or any other report. You will have a gift card for any amount you want for free and there will be no record of it. Have fun stealing from those *** at Staples. By the way, this may also work at Office Depot, that is where I learned of the glitch several years ago, tried it at Staples just recently and it works there as well. Probably because they use the same vendor to fund and service their gift cards. Pretty cool huh?
Staples Reviews & Complaints
I just left out of the Lithonia, Ga store, trying to make copies for class. I had to use of the computers to print my papers. I had to put $10 on a card, since they didn”t accept cash for the copies and there”s no refund if you don”t use all the money. I sat down at the computer and waited for the website to come up and it didn”t. I called the young lady that works there over and explained to her ( I”m still being charged for computer use), while she went to find the manager. The manager came over only to tell me there”s nothing she could do. I asked if they could pull the site up from their computer and she said yes. Mind, you I still had to pay almost $5.00 for nothing… I couldn”t even pull up the site, I paid for waiting on the worker and manager … And I couldn”t get my money back off the card or a receipt. The manager said she couldn”t provide one. I use Staples often, this is not normal for them. But I will not be back once spending the remaining money on the card.
Staples Reviews & Complaints
I love Staples and spend substantial money at the Camp Hill PA store and have ever since you opened in Mechanicsburg, PA and then in Camp Hill, PA 17011 However, tonight, I went to the Staples Camp Hill store to purchase an HP 27″ Pavalion curved computer screen. There was one on the floor but none in stock. The clerk told me however that the Union Deposit Road store in Harrisburg PA had one and I asked if he could call them and have them hold one for me since they are only 20 minutes away. When he called the Union Deposit store, they said they had a glitch in their inventory control and did not have one in stock. I am so glad I did not run to that store. I ten asked the clerk if I still order one to be delivered and he said yes and when he checked the computer it told him that none could be ordered since none were in stock with Staples and they did not know when any would be coming in. I was disgusted. They have one on the lloor which I offered to buy but he said I could not buy that one. So, I came on and looked up 27″ HP Pavilion curved computer screen and Amazon had one for $20 less than the Staples store and I will receive it this Thursday. And, it was $40 less than the Staples store price alhtoughj Staples has none in stock anywhere. Why do I need Staples? I am saddened by this because I have purchased no less than (5) computers, (6) laptops, numerous printers, scanners, and copies and all of my business equipment at Staples over the past ten-plus years but am now disgusted. I shop at Staples at least once a week and usually more than once. I have my business printing done there and purchase all electronic equipment, all office supplies, and more and have always been very happy. Don Paul Shearer [protected]@dps-pa.com [protected]
Staples Reviews & Complaints
I ma involved in serious litigation and I use the Staples above for copying court pleadings, scanning documents and the free WI FI for electronic court filings. Because of an airplane crash I am permanently disabled having crushed my back in three places. As result sitting in an office chair is painful. My vehicle is set up so I can work and recline at the same time. By parking in front of the store I can use the Public Wi Fi. For unknown reasons this bothered the store manager who called the police and had me leave the parking lot. As I was doing nothing illegal and I do get some consideration in dealing with my disablility I think my rights have been vioalated by the Store Manager and his has exposed your company to litigation under the ADA and bad PR. Please resolve this issue and advise me of your actions. Thank you. Dr. J. Steven Davis, JD, DD text 951.261.0799 email [protected]@gmail.com facebook steven davis.
Staples Reviews & Complaints
I made a trip to Staples to purchase some printer ink cartridges for both personal and office use. I made my way to the aisle containing the ink cartridges and reviewed the different products and prices and searched for ones compatible with my printers. Not once during this time was I approached and offered assistance by one of Staples’ employees. Although their selection on this day was far from adequate, I finally discovered a rack containing ink for my manufacturer. I noticed a couple of areas on the rack were completely devoid of any cartridges whatsoever but found some black ink cartridges for what I considered to be a very high price of 17.99. Towards the very back I noticed 2 packages which were called “twin packs” and apparently contained two ink cartridges. I quicky grabbed both twin packs because I considered this to be a much better deal and recognized it as an excellent bargain opportunity. Before leaving the ink cartridge aisle I reviewed the empty space on the rack next to where I picked up the twin packs. I removed the pricetag from the empty space on the rack to see if the price indicated on it was for my cartridges. Unfortunately, I couldn’t make heads or tails of the mumbo jumbo it contained so I disposed of it on the floor of another aisle as I continued shopping. Quite frankly, I didn’t care and didn’t believe it to be a problem because I knew I was entitled to these items at the price where I located them. Once I was through with my other purchases I made my way to the checkout. Everything was going smoothly until the ditzy blood teen cashier scanned my twin packs. They rang up at twice the price! I politely told the cashier that the correct price was 17.99 and she asked me if I was certain it was 17.99 for a twin pack. At this point my patience was wearing thin so I sighed and told her of course I’m sure since I found them on a 17.99 rack. She informed me a price check by anther associate would have to be performed. It was at this moment that one of the customers in line behind me had the gall to let out a groan and shake their head and otherwise act like an impatient baby. Luckily, I was able to ignore him and pass the time endlessly waiting for some new buffoon to perform a price check by calling my brother. Finally, the price checker returned with a manager who assured me 17.99 was an incorrect price, but was willing to reduce one of the twin packs to this price because they were misplaced. Putting my brother on hold, I informed the manager that this was unnacceptable. His reply was that there was nothing else he could do and gave me an empty apology. I cashed out with one of the twin packs for 17.99 as the manager had to perform the price reduction. I walked away leaving the rest of my purchases and the other twin pack sitting at the register. I guess there was something else he could do for me and that is put away all the purchases he lost due to his treatment of me. Or maybe he should make the immature customer behind me put some away. Never again, Staples. I’m shopping at another retailer from now on.
Staples Reviews & Complaints
I mailed a package from Indiana to Arizonia second week of December 2009. Delivery date was 24 Dec 2009. The package was sent UPS through Staples in Goshen, Indiana. The package never arrived. Traced the shipment and it shipped to a distribution point in Illinois and returned to Goshen, Indiana the next day. Went out for delivery at 4:00 something in the morning and was never heard from again. Spoke to UPS several times, the last I was on hold for 43 minutes! They inquired on the box contents and I felt like I was in a police interrogation. Same questions over and over. Eventually I was told that Staples would pay the claim within 10 days. Last I heard from anyone. On January 27th I called Staples. They told me I needed a receipt showing I shipped it through Staples. Thats right Staples wants me to prove I shipped it through Staples! After 38 minutes on the phone, now I’m told they need a receipt for every item in the box before a claim would be processed. They had already called the destination address to ensure it was never delivered. So much for the great UPS tracking system. Later the destination was called and informed it was lost. Absolutly rediculas. Still have no resolution. Each Staples manager I speek to tells me another will be in contact. Do yourselves a favor, stay away from Staples. Thier customer service is non-existant! I guess if you run a customer around long enough, they will get tired of sitting on thee phone for hours and just give up.
Staples Reviews & Complaints
I never received Staples rewards for purchases made earlier this year. When I complained via “Live Chat” I was told they mailed me a reward coupon and couldn’t reissue it since it had expired. When I pointed out that I was never notified of the expiration date since I never received it, I just got the same response. The agent also could not refer the case to a supervisor. They also have very limited customer service hours and no email address that I could find. 9:07:14 AM : Connected to chat.staplesrewards.com 9:07:14 AM : Session ID: 26369 9:07:14 AM : Nate Johnson: Initial Question/Comment: I never received rewards for purchases early this year (January or Feburary). There was a promotion with 100% of purchase price for certain items in Staples Rewards. 9:07:19 AM : Welcome to Staples Rewards Live Help! 9:07:19 AM : A Customer Service Agent will be with you shortly 9:07:19 AM : Amber H has joined this session! 9:07:20 AM : Connected with Amber H. Your Reference Number for this chat is 26369. 9:07:30 AM : Amber H: Hi Nate. We will be happy to look into that for you. One moment, please. 9:07:39 AM : Amber H: What items are you referring to? 9:08:20 AM : Nate Johnson: I can’t remember exactly, but I have never received any staples rewards coupons or vouchers at all. 9:08:40 AM : Amber H: Please verify your current mailing address. 9:08:47 AM : Nate Johnson: 745 Hunter Street 9:08:54 AM : Nate Johnson: Tallahassee, Florida 32303 9:09:09 AM : Amber H: That is the current address we have on file. 9:09:44 AM : Amber H: During January, you earned a standard Reward in the amount of $33.40. This Reward began mailing on February 15 and expired on April 30. 9:09:57 AM : Nate Johnson: I never received it 9:09:57 AM : Amber H: Staples Rewards, like coupons, are time sensitive and must be used before the expiration date. Once a Reward goes past the expiration date, it’s no longer valid and it can’t be reissued. Since your January Reward has expired, we are unable to reissue this Reward to you. 9:10:34 AM : Nate Johnson: I was never notified of the expiration date since I never received it. I did not have a chance to use it. 9:10:55 AM : Amber H: Staples is not responsible for lost or misdirected mail. 9:12:10 AM : Nate Johnson: Can you please refer this case to your supervisor? 9:12:45 AM : Amber H: Since your January Reward has expired, we are unable to reissue this Reward to you. 9:13:12 AM : Nate Johnson: Can you please refer this case to your supervisor? 9:13:55 AM : Amber H: Supervisors are unavailable via Live Chat. 9:15:42 AM : Nate Johnson: I’m sure you have a script that tells you what to say, so it’s not your fault, but this is deeply unsatisfying and I intend to shop at Office Depot from now on. 9:16:15 AM : Amber H: We understand this can be frustrating and apologize for any inconvenience this may have caused. 9:17:14 AM : Nate Johnson: Must not be any fun for you to have to say these things. Have a good day anyway. 9:17:53 AM : Amber H: Have a great day! 9:17:53 AM : Amber H has left this session! 9:17:53 AM : The session has ended!
Staples Reviews & Complaints
I ordered a 13 folder accordion folder online and when I received the folder I was shocked, and somewhat disappointed, to find that the inside folders inside the accordion folder were bent and defective, allowing for a nonfunctional folder. I would like to receive another folder to replace my defective one. I was disappointed with the item I received because I revered Staples for being a company that provided quality products.
Staples Reviews & Complaints
I ordered a ink cartridge for my printer on Thursday, January 23 and delivery was promised January 24th. The order # is [protected]. I was worried about delivery of my order and so I checked the status of my order and found that it was canceled! I used the chat line find out why and their response if below I am sorry to hear that your order was cancelled. 1/28/2020 01:49:03 PM Reynaldo S. Let me look into that for you. 1/28/2020 01:49:06 PM Reynaldo S. Is the name under ELIZEBETH HILL? 1/28/2020 01:51:19 PM Customer Yes it is 1/28/2020 01:51:26 PM Reynaldo S. Thanks. 1/28/2020 01:53:17 PM Customer I have been waiting for this order since Friday and I never got any indication my order was canceled? 1/28/2020 01:53:20 PM Reynaldo S. The order was cancelled by our Operations Department. 1/28/2020 01:55:26 PM Customer Why 1/28/2020 01:55:39 PM Reynaldo S. However, they have not provided the reason why it has been cancelled. They have provided a note for you to call 1-800-333-3330 and your call will be connected to them so that they can provide you the information on the cancellation. 1/28/2020 01:56:46 PM Reynaldo S. Is there anything else that I can assist you with aside from this? 1/28/2020 01:58:50 PM Customer I don”t have the time or the patience. I am really upset that they did not have the common courtesy to contact me in any way. I will buy my supplies elsewhere and you can be assured that I will be letting my friends and associates know the about the terrible service provided to me from Staples Elizebeth Hill
Staples Reviews & Complaints
I ordered a sauder carson forge corner computer desk (order no. 5415532149) on may 22 and was supposed to receive it june 11. It has now june 17 and my emails are not acknowledged nor are my visits to the local store yielding any results. Checking my orders in my staples account shows either “processing” or “out for delivery”, it depends. It”s bad enough having to wait for delivery that may never happen but the silence on the part of staples is bordering on criminal. Desk is not even an option in your “category” drop down menu below as they are not sold in stores but only online.
Staples Reviews & Complaints
I ordered some shipping boxes and packing tape on Monday October 28. 2019 and their carrier, Prestige, which was an unmarked rusty van, delivered them Wednesday October 30…cardboard boxes delivered in the rain, unprotected, and at least 3 or 4 of those boxes in the bundle were already somehow mechanically destroyed…I have no idea what happened but I refused delivery. I called Staples and they agreed to reship on Thursday October 31…but when 6pm arrived and my order didn’t, I looked up my order. The shipper lied and said I refused the Oct 31 order! Chat reordered and said they go out ASAP…but the email confirmation said Monday November 4th. I just told Staples chat to cancel the entire order but I’m not sure I got through to the guy so I responded to the confirmation with a cancel order as well…and included an explanation. I’m done with Staples and no $10 courtesy coupon is going to change my mind. Perhaps they shouldn’t rely on slugs driving beat-up child molesting type vans to make their deliveries. Never again.
Staples Reviews & Complaints
I own mio c310x and I just purchased mio update and try to install it. However after many attempts it will not recognize the usb cable and after using different computers it still gave the same error. I reset the gps and turn it on and asked to re-install the original program which I try but it kept asking for the serial number and again it will not recognize it. I called Staples where I had purchased the equipment and the 2 year warranty. They prepare a case # and asked me to send it to Cyber Test for repairs. After 2 weeks I received the gps un-repaired. As per their report the it was un-repaired due to fatal software crash and the warranty does not cover it after only having the gps for 1 year. I call Staples store and they will not replace the equipment. They suggested to contact the manufacture to see if you they will replace it or have it fix. I am very disappointed with Stpales store and their warranty department. If a warranty is still in good standing it should be fixed or replaced with no ifs or buts.
Staples Reviews & Complaints
I placed a call to Staples July 23 2019 stating that I had been missing an order for over a week (3 coil rolls of stamps). I had also emailed our own Staples Rep, as well as the online chat and all assured me the item will be delivered (July 23 2019). The item never arrived, so I placed another call today at approx. 10:30am (currently still on hold trying to speak to a manager). The customer service person said it looks like from their notes it indicates “item was left in hallway” after inquiring several times what the message “left in hallway” meant, I was hung up on. I was trying to figure out if they were trying to say it was delivered here at my office (which we don”t have a hallway in the front entrance to our building), or Staples warehouse hallway. I called back 2 other times after being place on long periods of continuous hold, I asked for a manager. What seemed to be very reluctant, I was finally put through to Stephanie (Ontario Call Centre) came on the line, and was a lot more helpful. Reassured that the item will be delivered today, if not I was given her direct contact info, and to call her directly. Stephanie wasn”t sure why I the customer wasn”t notified that the item will in fact be delivered at some point today (July 24 2019). I was also notified by Stephanie that the call centre is in the Philippines, (which I was not aware of) it is quite hard at times to understand/hear what they are saying. If an item goes missing, the customer should be able to have a more definitive answer as to where the item is, and why it hasn”t been delivered. Perhaps delivery drivers need better notes to communicate back to Staples on any reasons why packages aren”t being delivered. Constantly putting customers on hold, and apologizing with really no answers it quite frustrating. I was told by Stephanie that they will listen to the recorded phone call and assess the situation, and make Sherry”s manager aware of what transpired. It shouldn”t take 45 minutes to try to rectify a small issue like this. Thank you, Patricia
Staples Reviews & Complaints
I purchased 2 items that together qualified for Staples credit deferred interest for 18 months, after a few months, I noticed I was being charged interest. After contacting S.C. about this, they said they needed proof that the D.I. was offered on that order, so I faxed the online invoice that clearly showed the offer was applied. Staples Credit said that since the two items (even tho they were ordered at the same time, and were on the same invoice) were shipped at separate times, that the individual charges were put on my card at different times and therefore I wasn”t eligible for the 18mos deferred interest. What a crock! they said it would take 7-10 days for them to make a decision, but not to get my hopes up. SCAM, SCAM, SCAM!!!
Staples Reviews & Complaints
I purchased 3 I-phone charging cords and to find that they are not good cords and was not in good working order… My company has a national contract with staples for a while now, and this is the first time I had an issue… I went back to the store to exchange for a better charging cord and was ready to check out, when I presented the receipt, they cashier told me that it was longer then 14 days for electronics.. I found this unacceptable, since I was not asked to take out an extended warranty during the transaction.. I purchased 3 of these cords and all are not working.. see receipt attached. thank you
Staples Reviews & Complaints
I purchased a complete Computer system at our local Staples Store in Waycross Georgia. At the time of puchase I was given a receipt and told to immediately fill out all the details of my purchase and mail the information to the address included on receipt and that a $100.00 rebate check would be sent directly to me. I did not recieve the rebate and when I went back into our Staples store in Waycross, Georgia I was told that there was nothing they could do about it. I did show them a copy of the original documents that I sent in. They told me that I would receive the rebate. It has been nearly 3 years now and I am not the only that has not received their rebate while purchase. I am going to return the entire computer system. Until I receive my rebate they can refund the entire purchase price of my computer. I believe that I have been taken advantage of completely. I am a middle class individual and am very money conscious. I believed the advertisement was being the truth and become a victim of yet another scam. I am very dissatisfied and will not be making any more large purchases from this store. Sincerely, Ms. Sheri L. Erickson [protected]@yahoo.com Waycross, GA 31501
Staples Reviews & Complaints
I purchased a HP 4500 Printer, copier, fax machine in mid Dec. It jams constantly and doesn’t perform. Took it back to the Staples Store in Spokane and they told me I missed the 2 week return prochedure by a week. Now I have to send it back to your Corp office. But they wouldn’t supply an address for shipping to this office – only an 800 # to call. I called twice last week and after 20 minutes I got caught in the phone tree maze. Finally made contact the next Tuesday and was told I’d receive an e-mail message immediately which would include this super secret address. It hasn’t arrived all day. I’ll never go there again, there a Office Depot do the street and I’ll get my paper and office products from them. As far as office equipment I should have bought this machine at Costco, no hassle, good service, and no phoney Corporate runaround.
Staples Reviews & Complaints
I purchased a laptop at a Staples store while the Staples holiday return policy is in effect. I went to a different Staples store in Lake Forest, CA tonight to return the product and the manager in charge Judy was extremely rude, she harassed me, she refused to return the product, she stated that she did not know that the holiday return policy existed and applied to electronics. She fraudulently told me that the product could not be returned because it had passed 14 days. Also as soon as I stated that I wanted to return a product she became very unfriendly as well as her colleague with glasses, the woman at the register. She told me that it was bought at “another store”. When I read the Staples holiday return policy to the manager from the Staples web site, the manager said that it would not be honored. Manager harassed me as I was leaving the store and kept my receipt and laptop charger. She became very upset when I asked her if she was the manager in charge and then I asked to speak to the second person in charge. She said there was no second after her; I went and mentioned to the employee, I believe Allen, how rude and unprofessional the manager was and specifically pointed out to him that Judy the manager was refusing to follow Staples company policy regarding returns from holiday purchases. As mentioned earlier she also kept (stole) both my receipt and my laptop charger and harassed me. She is a danger to customers and employees as she clearly was yelling and trying to make me upset and she is not equipped to be in charge of a store both for personality and professionalism issues. I also mentioned to Jeff who seems a great employee at that store. It is a pity that with so many great employees at Staples you have people in management that have serious management, behavioral, ethical and professional issues like this manager. She also clearly tried to instigate conflict as she was yelling in the store as I was speaking politely to a Staples representative and giving feedback about Judy”s extremely poor manners and customer service. I was told that she is new in this role but that is absolutely no excuse. I would like to return the laptop today at a different store, preferably one in Irvine or Costa Mesa. I would appreciate if you could trace my receipt get the data and assist me in returning the laptop, Judy, the manager at the store in Lake Forest, CA seems unstable.
Staples Reviews & Complaints
I purchased a scanner at my local Staples store on 12/13. The store personnel couldn”t figure out how to either generate my rebate forms from the register or give me a blank one, so after ten minutes of their fumbling around and handing me things that had nothing to do with the scanner I”d purchased, I asked for a refund. My refund was processed within ten minutes of the sale. I used my debit card to purchase the item for $108.23, and the same amount was credited to my card. When I got home, I checked my online banking statement. The sale transaction had already been processed, so Staples sucked $108.23 out of my account on 12/13. The credit had not yet appeared. Today is 12/17, and the credit still has not appeared on my statement. So, Staples has been holding my money for four days now. Now, I”m fairly certain that if I told the store personnel that I intended to hold the scanner for four days while I waited for the funds to appear in my account, I”d have been arrested on my way out the front door. However, Staples is holding both the scanner and the funds used to purchase it. Is this right? Is this fair? Why are they entitled to hold the money of dissatisfied customers and collect interest on it? Staples has over 2,000 stores around the world. If they do one refund of this size at every store, they are holding about a quarter of a million dollars of customer funds. Let”s say they do that same refund at every store every day of the week—that”s 1.75 million a week. Anybody got a calculator? How much money are they making off this policy? If the folks at Staples are smart enough to suck money out of my account within moments, they should be smart enough to come up with a system that puts it back with the same speed—or they should pay me interest for the use of my funds.
Staples Reviews & Complaints
I purchased an Hp Pavilion Notebook A little over a year ago from my local Staples. I bought an extended Two Warranty for it. When it broke a couple times my first warranty was for hp and they were wonderful. They communicated with me and fixed my laptop within a reasonble ammount of time. After a year my warranty with them expired and my warranty with Staples began. And its been a nightmare every time. The first computer problem I had was my fan was making a loud buzzing after doing it awhile my laptop powered off and would not turn back on no matter what. I called Staples Since it was a Friday night they said a box would be sent out the next bussnies day and it would be two day shipping after I got the box I had to filled out a form asking for information on the problem with the computer. I have taken some basic computer courses so I know a few things. I wrote the fan and cpu needed to be replaced and the motherboard had damage which I had been told by hp but they could not fix it as it was not under their warranty. Eight days later I got my laptop back and on the form for what repairs had been done it was checked of the tech had simply cleaned the fan. Well two weeks later it was no shock when my laptop started making buzzing sounds again and shut down this time bringing up an error message saying the cooling fan was not working. On a Saturday I called Staples and the Repersentive said oh well they should have replaced the fan the first time i will email them to do it and the box will be sent out on monday. The following Thursday when I did not get a box I called Staples again and this time their story was oh well a manager had to approve the shipment. I did not get the box till Friday two days after I was supposed to get it. So I sent my laptop back in and I did not hear from them at all. Now their policy is if after ten days you don;t hear from them or get your computer back call them to see whats going on. After I called them this was a Wensday They said oh well the company sent it out Yesterday. Thursday I called Fed ex and asked them what time they would be delivering my laptop as I did not want to miss the shipment. Fed Ex told me oh well Staples did not send your computer out till Wenday I explained to them that Stapled had told me it was sent out on Tuesday Fed Ex then said oh well all they did on Tuesday was print up the shipping label. So Basicly Staples had lied to me twice now once about their shipment of the box and now about shipping it. Oh it gets better whoever put the label on the box did it so poorly it fell off and my laptop was held in mehpis for a day. I asked Staples for a gift card for my trouble but they said No they don”t do that all they would be willing to do is tell the company who fixed my laptop not to send boxes late gee thanks. Staples care”s nothing about their Costumer time they care nothing about what a warranty says they do what ever they want and frankly I”m Suprised they have not been sued yet for breach of contract. Staples good job you have not only manged to get on my bad side but I will never buy a computer from you again and I highly doubt my friends or family will either you may have gotten my money when I bought the computer but what you lost is your sense of loyalty and respect to your costumers. I”m not going to waste my time calling your company childish name”s but know this I will be also be making a complaint to the better business bureau for you deceptive advertising on the Warranty
Staples Reviews & Complaints
I purchased an HP printer from the store, and after about a year and a half, I decided I didn’t like it anymore and wanted to bring it back. I went to the store and attempted to return the printer, and the manager told me it was too long after the purchase. I told him I always spent all kinds of money on all of his pens, erasers, dog food, paper, fish, etc. He had the AUDACITY to tell me I couldn’t have done such a thing because the store didn’t sell paper anymore. I asked him if he was calling me a liar and he said yes, and I said ‘Oh yeah?’, and he said ‘Yeah’, and I said ‘Oh YEAH?’, and he said ‘YEAH’, so I challenged him to a winner take all arm wrestling match. He said he wasn’t about to make a fool of himself and that I should leave the store. I went down each aisle and told every customer I encountered how I was treated and not to do any business with the store because it was all a sham when they said they cared about the customer. The store manager became aware of what I was doing, and ordered his guard dogs to attack me. I fought them off with my bowstaff, but one of his ninja associates threw a star at me, slicing open my forearm. I said ‘Ooooowww that REALLY hurt!’, and before I knew what was happening, he sprayed me with noxious gas, paralyzing me. I awoke several hours later in a jail cell somewhere underneath the store where I was water boarded and forced to watch reruns of Three’s Company. I managed to coerce the guard by offering sexual favors, and upon escaping, sirens went off and a trap door was released, sending me into the bowels of the store’s warehouse, where I have lived for the past three years. Please, anyone reading this, save me. They have an associate who bears a striking resemblance to Joseph Fritzel, and I have reason to believe it’s a robot clone of the criminal himself. Please, someone save me.
Staples Reviews & Complaints
I purchased the Avery Ready Index Dividers from Staples. I put the Index page in 2 different printers and they did NOT print. I went to the Avery help site…nothing. No mention of printers (both of mine are new Epsons and print well otherwise). What Avery will not tell you on their product description or on their site is that the plastic runner on the back of the page renders printers useless! Oh…and by the way…the ONLY reason to purchase this item is for the index page numbered out and organized. If you cant print on that page…how on Earth are you going to organize your binder? Avery is in the paper business. This is not rocket science. Oh…and try to return it once you go through all this! Good luck! MY ADVISE…CHOOSE ANOTHER PRODUCT>>>>FROM ANOTHER COMPANY…NOT AVERY
Staples Reviews & Complaints
I purchased the USB notebook card from Staple’s of Lenoir, NC. This is the part that the tech at Staple’s suggested I purchase in order to add more peripherals to my notebook. Never was there a mention that they should do this simple installation. When I tried to install the drivers, they only partially installed. The device barely worked and was certainly not high speed. I called Belkin and, of course, had to deal with a person in India who really did not know what she was doing. After a very frustrating time, she suggested that I uninstall the drivers and install them again from their website. I did this and once again had no success. I called again and talked with a different Indian who also could not help me. I finally gave up told her I would call back. The last time I called, I spoke with a man, also Indian, who had me to change some settings in my computer, had me to once again uninstall what drivers had loaded, and try to install again from their website. I did this, but this time it messed up my computer. All of the peripherals either don’t work or are erratic and I can no longer power down the computer. Also, I can no longer uninstall the drivers that are messing up my computer. Now the real complaint. I took the notebook card back to Staple’s this morning along with my notebook and explained the problem to a tech. He said they would look at it and give me a call. About five hours later, I received a call from the tech stating that to uninstall the drivers he had to install drivers and it would cost me $29.95. I told him this was unacceptable and that I would like to speak with a manager. I was told that Bob, the manager, was busy. I immediately drove to Staple’s and asked to speak to Bob. Bob did come to the front and immediately got on the defensive stating that he did not know what I might have done to my computer in loading the Belkin product and that they were not responsible. I pointed out to Bob that I bought the product from Staple’s and the product caused my situation. I also told him that the last tech at Belkin that I spoke to suggested that I take the product back to Staple’s and have them look at my computer. Bob stuck to his guns and would not take care of the situation. I did return the Belkin device and got my money back. I decided that I would not leave my computer with Staple’s and will take it elsewhere for repair. In my opinion, this is extremely poor customer service on the part of Staple’s. If they do not stand behind the products they sell and take responsibility for problems caused by these products, then they don’t understand the meaning of customer service. I have been a customer of Staple’s in Lenoir for many years and have given them quite a lot of business. The new company I have joined as a senior VP uses Staple’s exclusively for office supplies, but I will assure you that I will use every bit of influence I have to make sure that a new source is found for both the company and for me and my acquaintances.
Staples Reviews & Complaints
I received an email from staples and it told me I could use these to buy HP toner with 15%. Later, when I got the staples, they just said that is a mistake and won”t give me the deal. They fooled me. A company could send wrong email and fooled the costumers. What a “big” company it is! The black one is the email they sent me. The white one is the coupon they have in the store.
Staples Reviews & Complaints
I received the two cases of paper that I ordered today (6/21/18) and every single pack of paper, including the boxes, were torn open. The packs of paper were still inside the boxes, but it looked like they had been very mishandled. The paper is still usable; however, the outside packaging is shredded and will have to be stored a certain way to ensure that the paper is still usable. My order number is [protected]. I would like for this issue to be addressed. Since the paper is still usable, I don’t think a return will be necessary, but I would like to know if I could get some form of discount for the next time I shop with Staples. Thank you! For any further contacting, my direct email address is [protected]@medtecllc.com.
Staples Reviews & Complaints
I recently purchased windows xp from staples. I opened the box, realize it was the wrong item and tried to return. The customer service agent on 1st phone call said to put it back in box and as long as they culd put it back on the shelf, I could return. The next day, with everything boxed and ready to go, the next agent says “no” we can”t return software. Federal law prohibits. Interesting how that is not explained before one buys the software. Staples management and policies stink, I will never set foot in staples again. I hope they go bankrupt.
Staples Reviews & Complaints
I recently went to Staples in Pine Bluff, AR to purchase an adapter for connecting a monitor to a PC. On my phone, I had taken clear pictures of the male connector from the monitor and the female connector on the PC and brought them with me. Unsure of where to look and wanting to be sure about exactly what I needed, I asked a cashier if someone could assist me. An emloyee eventually arrived to assist me but looked at the pictures on my phone and said he didn”t know what I needed and would need to get the manager. The manager eventually arrived to assist me and selected what I supposedly needed, so I purchased the item and left. Once I drove back home, approximately 40 minutes away, I found that the pins on the connector did not match up. The item was neatly placed back into the box with the receipt and appeared exactly as I had purchased it. Due to having had knee surgery that same week and because the store was not located close to where I live, I wasn”t able to return the item until weeks later. I was told that the purchase was just past the fourteen day allowance and could not be refunded. It wasn”t a very expensive item, but I guess I”m stuck with it. Wasn”t a pleasant experience, shopping at Staples never is, so I won”t be going there again.
Staples Reviews & Complaints
I returned a computer and was told a gift card was the only way to get the refund. It took almost 4 months to receive the card. When I went to use it only had $26 on it. The refund was suppose to $500. The card had already been used before I received it!! I opened a case #001181527. After a investigation I was told they could not replace the value of the card. How am I responsible for the security of the card before I even received it??
Staples Reviews & Complaints
I took my ASUS into Staples at Terre Haute IN. They charge me $159.00 to run antivirus software on it. When I got it back, it was no better than before. They started giving me this song and dance routine about it being old and outdated as the reason it was so slow. I ask why they didn”t tell me that before. No answer. I ask if I could apply the $159 to a new laptop in the $500 range and they said no. Never going back there again. Not even to buy a pencil.
Staples Reviews & Complaints
I took my computer to Staples/Easy tech for some virus removal and was told that I’d be better off buying one of their new computers. Not knowing better I did purchase one that was on sale. And I needed them to transfer my files from my old computer to the new one. They said that they could have it done in 3 days and I could pick them back up at that time. I returned in 3 days and the new pc they had sold me was also sold to someone else by accident. I was a bit miffed but I understand mistakes happen sometimes. I then asked about my old computer they were supposed to transfer my files from. And guess what.. they were unable to locate it as well. I asked to speak to his manager and he promptly located her and brought her over. She apologized and asked if I’d mind calling her tomorrow and she’d have an answer for me at that time. I proceed to ask her for my money back for the purchased computer and I would only be interested at this point of getting my old computer back and nothing more. I returned the next day to find my old computer back but I noticed it was missing random screws from the tower itself and when I attempted to start it up nothing turned on! I then started looking for a reputable service that would help me with this non working computer. I eventually sent my computer to a service called secureremotesupport.com. I was called a couple of days later and was told that the computers power supply was not plugged into something he called a motherboard. They were able to salvage and reassemble my computer, swept it for virus’ and sped it up. And it didn’t cause me to have to purchase a new computer.
Staples Reviews & Complaints
I took my laptop to get repaired because windows would not open. The clerk informed me that I had to pay $107 to be diagnosed and that the repair cost would be included but I”d pay the difference if it was a little higher. Unfortunately it wasn”t repaired when I went to pick it up and they wanted more money to do so, $93 to be exact, which makes it a total of $200 to fix when the whole laptop brand new with several accessories, programs, and services cost only $600. I don”t think any repairs should cost more than 25% of the original cost. Otherwise I would buy a new computer but I not spend over $100 for someone to tell me whats wrong with my computer when I already new something was wrong with it and I don”tI what exact message it said or how to interpret the codes and info it comes with. That is why I took it to computer techs at staples to fix to to rip me off $107 to tell me my hard drive is messed up. I want my money back or fix my computer. Otherwise I will never shop staples again, I will post my issue on facebook and convince others not to get ripped off by Staples.
Staples Reviews & Complaints
I took some empty ink cargridges into Staples and purchased new one. The sales clerk told me I would receive a $3.00 credit plus 10% off on the new ones for shopping Staples. She then gave me a card with my membership #. This has been at least 6 weeks ago and I have not heard from Staples. She said I would receive the credit through the mail. When trying to track it on the web it shows I am not a registered member. When I try calling the telephone # listed on the website and card I am told I can research my rewards online. There is NO HUMAN voice. Then I am disconnected. This was my first visit to Staples . I have just recently opened a new business and have alot of contacts in the business world. It this is the way Staples does business I want no part of it. I am also sure when word of mouth spreads there will be more than just a few that will not go to Staples. The card # given is [protected]. My name is Charlotte Gullo. My email is [protected]@live.com. The credit wasn”t but $11.00 but it is the princpal and what your company stands for that is important. Sincerely, Mrs. Charlotte Gullo
Staples Reviews & Complaints
I used to be a tech at staples. I felt like I was always overcharging people and felt terrible about it. People that get away with that kind of ripoffs should have trouble sleeping at night lol. I quit because my manager was the biggest jerk of all time. I was new working there, failed an audit and he threatened to come after me and my family (no joke) because I could get him fired. I called the labor board and they were okay with that. The labor board said as long as he taught you to go to human resources that was fine. I even went to human resources too and they were okay with him. Bottom line here is that staples sucks! I have been unemployed for months because of him.