All of us want the best ever treatment for our loved ones and so when it came to my mother- in laws surgery, my husband wanted the most specialized care for her. We took her to HSS assuming that she would get the individual care and attention she needed, but we were wrong. She was in need of a knee surgery and we heard of their same day knee transplant. However, these people had the worse post- operative care ever. Once my mother in law was in a condition to talk, she told her that even as they were prepping her for the surgery, there was a distinct lack of interest in the patient and they did not at all seem mindful of her comfort. After the surgery, the doctor visited only sporadically and even though we were waiting in the visitor’s room, we had to go and ask about her and were hardly given any details about her condition. When we went in to meet her, she was visibly distressed and to our amazement, instead of the same day discharge, which they had given us the impression of, she was to be kept under observation for 24 hours and if needed 48 hours. That would significantly bring up the cost of her treatment and it would have been better if we had gone for a traditional medical service. We were also told that it will not be their responsibility if they pull out the patient and that we would not be able to charge any refund either. My mother in law was quite unable to walk before and after about a month from surgery now, she has at least regained some mobility, but we were extremely put off by the treatment we received in their hands and how we were ripped off.
Stephen Massimi MD