RUN, don’t walk away from any affiliate of this company. After a relocation consultant inventoried our belongings and gave us a price for the move, we contracted with Mooney Movers in Albuquerque, NM to move us to Wisconsin. When the movers showed up, they brought a truck too small to hold our furniture and boxes so they loaded them on to two trucks to be consolidated later. Then our belongings were 5 days late meaning we had to pay for a motel for the extra days. The driver said he had trouble with his truck. Our furniture arrived with dried mud on the legs, hay or grass on the upholstered pieces, and a lot of damage in the way of gouged and scratched wooden furniture, chipped veneer, smashed pottery, crushed lampshades and missing boxes which were packed by the carrier. When I asked the driver to wait while I inspected the delivered items for damage, he refused saying he had notified the company there were damages and I could file a claim later. I noted “Damages” on each pages of the inventory and promptly filed a claim, well within the 9 months allowed, but the parent company, Stevens Worldwide Van Lines, refused to pay even half the amount I claimed for the damaged and missing items. They told me I should have inspected everything upon delivery. They suggested I had damaged the items myself after they were delivered and further said the missing boxes had in fact been delivered when I had not checked them as delivered on the inventory sheet. In addition, Stevens told me my antique furniture was old and not worth repairing although I had paid for Full Replacement value insurance on the entire inventory. In light of our loss, our only recourse was to engage in arbitration at a cost to us of $300. The arbitrator was furnished by the American Moving Companies Associates of which Stevens Van Lines is a member. The decision of the self-serving arbitrator was to be binding so we declined. So, no matter the name of the company you contract for moving, if you see the name of Stevens Worldwide Van Lines on any of the documents, beware! .
This complaint and/or review was posted on HolySmoke.org on 01:44 am, December 19, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/stevens-worldwide-van-lines-review-4/.
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