“I’m having extreme difficulties with your store, Stevenson Chevrolet, in Swansboro, NC. back in February, 2014, I traded my 2013 Ford F150 in for a Chevrolet Express 1500 Conversion Van, fully loaded, leather interior. Currently, the last three days, iv been trying to trade this van in for a different vehicle. Front wheel drive, gas saver, nothing fancy or new. I’m being told that the trade in value of the van is significantly lower than the value appraised by one of your salesmen (back in February) when i applied for a loan. The bank denied the loan saying the vehicle was over priced. The sales man physically went with us to the bank to point out the upgrades to the banks representative, to convince them that a TV and vhs player made the vehicle worth it’s asking price. I bought a dvd player and replaced the outdated vhs. I’m being told the value of my van is in the 4-7000$ range, yet I owe 16000$ as of today, after paying 313$ a month for ten months. Your company will not accept the “upgrades” as what they once were, saying they are not upgrades anymore. Two banks, and another branch of your same company reported to us today that we may have been scammed on trading in my 2013 F150 by 8000$ plus. This sales man no longer works for you. I’m not asking to be reimbursed for the money iv lost, however I am asking for help to get into a cheaper vehicle more fit for my life, yet the man I spoke with at Stevenson Chevrolet today, told me he had a vehicle lined up for me, an equinox for roughly 9000$. When I got to the store, he had lined up a 2015 Malibu for 23000$. Very nice vehicle but not in my price range or what I was asking for, or even what we spoke about over the phone. I need the trade in value on my van accurately assessed, with the upgrades still included in the value, no different than when i purchased it. Not as an empty shell, but as the luxury conversion van your sales associate convinced my bank was worth 16000$. Or at least be told that you won’t do anything for me and that you let one of your employees scam me for 10000$. thank you for your time. Waiting for reply” .
This complaint and/or review was posted on HolySmoke.org on 09:52 am, February 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/stevenson-automotive-towing-review/.
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