BUYERS BEWARE!!! DO NOT ORDER FROM STEVE’S BLINDS AND WALLPAPER EVER!!! I had recently found some border paper that I liked and decided to order it online versus in the store I found it at in an effort to save some money. When I got the paper, it was a completely different color. The product in the store was more blue and the paper I received was more green. All information was the same. When I called to send it back I quickly understood “it was too good to be true”. Here is how they would RIP YOU OFF! The border paper was 3 rolls @ $20.44 for a total of $61.31 I was told that there would be 30% restocking fee AND a $10 shipping fee so they would refund me $28.39!!! I bet he makes money hand over fist at that rate of ripping people off! You charge me $61.31, send me some crap that is nothing like the appearance on the site, or as I previously have seen, get back some product, and keep more than half of my money!!! Scam artist! No wonder you charge a 30% restocking fee and charge a ridiculous shipping fee on returns…that’s obviously how you make your money! People order products and you send out crap and keep their money! Receipt C195695
Consumer Reviews and Complaints
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Steve's Blinds & Wallpaper Reviews & Complaints
Do not buy anything from steve’s blinds. I ordered blinds from Steve’s Blinds with 100% satisfaction guaranteed, they were not special order but were a listed product. When I received the blinds they were not what I had ordered. I ordered what I thought were pull down retractable blinds and what they sent me were chain driven which would not work for my application. For these I sent them $72.59. I paid the shipping and returned the blinds without even opening the wrapping once I saw that they were chain driven and would not work. I waited for my refund which did not come and then I called them to find out about the return I was told that I would not get my money back but would receive store credit which I do not need. It has been a terrible experience and I would not advise anyone to order anything from this so-called place of business!
Steve's Blinds & Wallpaper Reviews & Complaints
DO NOT BUY WALLPAPER from this company!!! I ordered wallpaper from this STEVE”S ( I also was a repeat customer). I needed to order more wallpaper from an original order placed because I was short 2 double rolls, I was not short because of miscalculations, I was short because the wall paper was defective (which I did not know at the time). I called to order more, gave the customer service rep the measurements of the room and he said what I ordered, should have completed the job and that I hung it wrong. I told him( his name was Cal) that I was not hanging the wallpaper and that I had two professionals doing it. I asked him what the amount of waste should be, because we were getting almost 3 feet of waste per sheet hung. He said “no wallpaper manufacturer will tell you that”, so I wonder if this is the case, how then, can he know the amount of wallpaper I ordered would be enough or not enough? Anyways he was quite rude. I told him I needed to order more, and that I would just appreciate it if he would waive the 7 or 8 dollar processing fee Steve”s charges for Every order. He said he could not, he would not and they never waive that for anyone. Really was that to much to ask? So here is where it gets good… I asked to speak with someone else and continued to get put on hold but every time a new customer service rep came on the line, it was Cal!!! And that is not the worst part, when I was put on hold I could hear Cal talking badly about me!!! I was so disgusted with the way I was treated, I ended up hanging up and trying to find the wallpaper somewhere else. There was no way I was going to give Steve”s another penny. I did not even care how much it would cost elsewhere. I ended up finding it at a company with better customer service, no extra fees, and they even overnighted it for me, so the job could get done on time. When i received the new wallpaper, this is how we found out the rolls from Steve”s were defective. I ordered the amount I needed based on the amount of waste we were getting from the paper from Steve”s. The new batch of wallpaper from a different company, went up with much less waste. I even had an entire unopened roll leftover! So I did not even know the original paper was defective until I had different rolls to compare it too. I sent four emails to Steve”s customer service ( one directly to Steve) and I have never heard anything back from the company, nothing at all ! I keep getting junk email from them, and they even sent two emails for me to give them a customer review. I, of course, gave them a review ( you do not need to ask me twice:) and it was, as you can imagine, not a favorable review . I have yet to see it posted on their website. As I was writing the review I did see in fine print they have the right to edit, publish or not publish a review. I have a feeling mine will not be published. Which makes me even more upset with this company!!! Please do not buy your wallpaper here!!! You can find what you want elsewhere, with better service and even better prices.
Steve's Blinds & Wallpaper Reviews & Complaints
Do not order blinds from this company. Trust me. They sent the wrong brackets to me three times and then had the nerve to ask me for a picture of the last brackets so they could get it right. Are you kidding me? I am not kidding. I filed a complaint with the Better business bureau I spent $200.00 and these people are scam artists. STAY AWAY!
Steve's Blinds & Wallpaper Reviews & Complaints
DO NOT WASTE YOUR TIME WITH THESE SCAMMERS! FOR THOSE OF YOU THAT ARE STILL WAITING ON REFUNDS – YOU CAN DISPUTE THE CHARGES ON YOUR CREDIT CARD BASED ON FRAUDULENT CLAIMS BY THE VENDOR OR ITEMS RECEIVED NOT AS PROMISED. I too was hooked by the 100% satisfaction “guarantee” on the website and the low prices but it has been such a hassle!!! I wish I had looked for reviews before ordering. There are only 3 of 13 positive reviews listed here. That says something. I ordered two different wallpaper patterns. One pattern was received four days after I placed my order, on a Friday. HOWEVER, the rolls were shipped in a flimsy plastic bag that was merely folded over and sealed with the packing label. When I opened the package Saturday morning, one roll was obviously damaged with a tear in it 1/4″ long and it cut into the roll 1/8″ deep. I immediately called and was told that the manufacturer was closed on the weekend but they would take care of it first thing Monday and call me to provide an update. I received a return shipping label via email on Monday but no phone call ever came. Five days later on Friday, still no phone call or update so I call to see if the replacement wallpaper has been shipped. I call Steve’s at 3pm EST and am told that the manufacturer is (AGAIN?) closed. The customer service rep was less than helpful and rude. I called first thing Monday and was told that the replacement order was placed that morning. I pointed out that the website states it will be placed immediately upon me reporting the damage, which was over a week ago now. I was told that the request for a replacement was not made until I called two days ago and it was being processed accordingly. I was furious because it should have happened a week ago. I spoke to another clueless customer service rep and a supervisor – both said they were unable to help me. I told them that the policies on the website, specifically the promise for immediate reorder of damaged goods and the 100% guarantee, should either be enforced or removed. As of now, I still have not received the replacement wallpaper but two weeks later, the second pattern did finally arrive *much* later than promised. THE 100% GUARANTEE IS A JOKE. THE WEBSITE SAYS IT BUT THEY DON’T STAND BEHIND IT. ACTIONS SPEAK LOUDER THAN WORDS. You can order any wallpaper found at their store from Sherwin Williams, Lowes, Home Depot, etc. with far less hassle.
Steve's Blinds & Wallpaper Reviews & Complaints
Go to Lowes or Home Depot for your wallpaper, you’ll get a MUCH better deal in the end. I found Steve’s Blinds and Wallpaper to be misleading, dishonest, and a ripoff. Then, they have the nerve to insist on a 30% restocking fee after having misrepresented themselves.
Steve's Blinds & Wallpaper Reviews & Complaints
I am having issues with my order. Ordered $500 in cellular shades, color was not how it showed, poor quality shades. I want to return them, but the are still “reviewing it” to see if I can return them. They said over the phone and by email the 100 percent satisfaction only pertains to if the item got there and that is was not damaged, otherwise, your stuck with whatever you order. I told them, fine, I would settle for the poor quality if they would at least give me a different color, but they said they would not change the color. Ordered antique linen and it is almost as dark as chocolate brown, not the color shown online. I would order elsewhere. Probably will be out $500, as I can”t hang these hideous shades in my new house. I will update my post and let you know how they handle this.
Steve's Blinds & Wallpaper Reviews & Complaints
I had a “HORRIBLE HORRIBLE HORRIBLE” experience with STEVE’S BLINDS AND WALLPAPER!!! BEWARE!!! place my order of almost $400.00 on August 24th and received my order later than promised… that was ok but they do not stand behind their guarantee! A lady helped me place my order over the internet and phone, she was very helpful… but the NIGHTMARE began afterwards… :cry . They sent me the wrong size blinds, I called in and they said they would get back with me in a few hours! :sigh NOTHING FOR OVER 2 WEEKS! called again and spoke with a lady and she said she would have her supervisor look into it and call me back within 24 hours! NOTHING FOR OVER 2 MORE WEEKS!!! 🙁 . CALLED today and spoke with CAL a supervisor… He was VERY RUDE! SMART BUT ! AND NO CUSTOMER SERVICE EXPERIENCE! HE basically told me I was at fault and when I asked him why it has taken over a month and nobody has attempted to help me, he replied they sent me an E-mail over a month ago!!! 🙁 … while I told them I was at a rental home! I asked him what day I had placed my order and he replied August 24th then I said what is todays date? “”” HE RUDELY REPLIES… DO YOU NOT KNOW THE DATE???? … 🙁 … I AM APPALLED AT THE CUSTOMER SERVICE!!! AND THE UNPROFESSIONAL CONDUCT OF THIS COMPANIES EMPLOYEES! … I said sir… I asked you to prove my point of how long it had been! “THEN HE RUDELY REPLIES: ” SO YOU KNEW THE DATE AND YOU ASKED ME ANYWAYS???? … HORRIBLE HORRIBLE HORRIBLE COMPANY AND EMPLOYEES TO DEAL WITH!!! PROBLEM IS STILL UNRESOLVED! ” BEWARE BEWARE BEWARE !!! :cry the sad thing is … the blinds were about $40. and my order was about $400.00 !!! 🙁
Steve's Blinds & Wallpaper Reviews & Complaints
I have attached photos of the website’s samples for the Natural Embossed Faux Wood Blinds I ordered and a picture of what I really received. As you can see, there is quite a color difference. I emailed the company 12.6.2011 to find out if they shipped the wrong blinds as if not, there is a big discrepancy in the color shown on their site. I would expect to hear back in 24 hours however it took over 5 days. I sent several emails to the addresses found on the website. Due to my work schedule, I am unable to call in to discuss and hopefully, pictures speak louder than words. The answer I received back was “have reviewed the all relevant calls and notes associated with order #361922. It is my determination that the order was received as ordered and blind return information was made available to you by scripted conversation and our websites written policies. www.stevesblindsandwallpaper.com/sb_OurPolicies.aspx As a customer satisfaction courtesy, I can offer you an additional discount on a new order. This offer will be extended to you for the next 60 days.” Well, I did not order over the phone and their website is not clear on how to return an item. Most companies will review a request to return and offer an aiuthorized RMA number with clear instructions on how/where to ship back and if something is wrong, they will reimburse or allow an exchange. I feel it is the company’s responsibility to own up to the fact that their website portrays the blinds as a very light neutral color but in reality it is close to a butterscotch or caramel color that does not go with my house. Why would I want to order another set of blinds for a discount ( they don’t even say what the discount is) if they show no concern for the misrepresentation on their website. I sent 4 emails to them with no solution being offered. It appears their customer service is likely in India or Pakistan where workers just cut and paste replies without really looking into the issue at hand. Anyone out there think the color sample matches what I got? Is it even close? I have cyper shopped for many years with great experiences. This is the 1st time I got something that looked very different from the website pictures.
Steve's Blinds & Wallpaper Reviews & Complaints
I have had a problem with Steve”s in ordering product, delivery and now customer service. I chose a product from Steve”s and was ready to place my order for woven wood panel tracks and window blinds after going through 18+ samples in my home. I had an NBI installer I found through Steve”s web site come to my home to do the measuring as I did not want to make a mistake in measurement and this way it would be guaranteed to fit based on the NBI installer. I was all set to make the order only to find out from Steves that the vendor which was manufacturing under Steve”s home brand suddenly went out of business. All of the samples I was reveiwing and had based my decision on were all from that manufacturer. I had to start ALL OVER. Because I wanted panel tracks I was limited in the vendors that could provide this product and had to go with a name vendor who was more expensive. Steve”s to their credit did work with me on price and reduced it by about 10%. Still I was paying $400+ more than I would have with the Steve”s brand. I went with BALI thinking I would get a well named, quality product through them. The order came in two parts; the blinds by Fed Ex on the day they were expected. The panel track blinds were sent by common carrier due to their size. I had to make multiple phone calls and follow up on when to expect the package. Based on what I was told I scheduled the installation with the NBI installer. Needless to say the panel tracks did not arrive as promised on three different dates given, I was very frustrated. Once I received everything, I questioned the valance for the panel tracks that came in two pieces. I had no idea this would be the case. The installation began with the NBI installer and when it came time to put the valances in place, we were short hardware. I called Steves and explained the hardware situation and they said I should have reviewed ALL parts before have the NBI installer come in. WHAT???? I was paying an installer to put the 4 blinds and 2 large panel track systems up for me and I have to go through 200 pieces of hardware to ensure it is all there????? The NBI installer was coming from a distance too and I was being charged for travel so there was no way he would come to my house to check the hardware as a seperate trip. Then the valance had all these staples in it (3 out of the 4 sections) and it looked HORRIBLE. The privacy liner on the the panels too was only tacked and had waves of billowing liner when looking at the sides. I called Steves and complained about this and sent them pictures of it in addition of sending pictures of the missing hardware. I have lots of emails about this. I got an email from Steves stating that BALI was remaking the panels and the valances from the Steves Rep. I sent an email about needing more details on this and heard nothing. I then called and was told by the same rep who wrote me to say BALI was remaking the product, that now that was not the case and instructions were being sent about how to install the valance so that the staples would not show and that in fact the product was made correctly. I told him to email me immediatley with this information as this was ridiculous. He also said that the way the privacy liner was attached was correct (on the panels tracks it is simply tacked to the the woven wood so you see waves of billowing liner ( ie it is not flush to the panel-poor quailty by BALI and a hefty upcharge for that option which tells you nothing about it being TACKED ONLY- they sewed the 2″ binding on so why in the world would they not sew the liner in…). I WONDER IF THIS IS REALLY A BALI PRODUCT??? Now I need to have the valance installed correctly and I have not heard anything from the NBI installer and having paid for installation, I do not think I should have to deal with this correction nor pay another service charge to have him come out again. STEVES and BALI and NBI should be taking care of this for me the customer. I have waited a LONG time to make this purchase and the bottom line is that is has been a very disapointing, frustrating $2400+ customer experience. The product quality (BALI) is in question, the post purchase customer service (STEVES) stinks and the installation (NBI) is not done…
Steve's Blinds & Wallpaper Reviews & Complaints
I have spoke with Jackie at steves blinds they record your order I ask if the product was mint green because it looked blue I wanted mint green I was informed that there was some blue but the stripes in the pot looked mint green I said that was ok The product came and and there was no mint green in the flower pot and the product was slate blue The website says customer satisfaction post this is the only satisfaction I can get… They want to twist my words when I clearly stated I wanted mint blue. They refuse to offer me a different border or refund.
Steve's Blinds & Wallpaper Reviews & Complaints
I just spent the last 30 minutes typing all the information regarding the horrible customer service I received from this company yesterday and my entire message disappeared. The customer service rep I spoke to was absolutely horrible and still hadn’t answered my question after asking several times. Asked for the supervisor and talked to Ebony – that’s the name she gave me anyway. She was very rude and wouldn’t give me an answer about their return policy either. Asked four times for the owners name and phone number and she refused to give it to me. I’ve been a customer service manager/supervisor with a well known government agency for over 30 years and would NEVER treat a customer the way they treated me! I did find the owners contact information and left him a message asking him to call me but I haven’t heard from him yet. If/when I do hear from him I’ll post an update – in the meantime I’m looking for a company that wants my business.
Steve's Blinds & Wallpaper Reviews & Complaints
I love my blinds from Steves Blinds and Wallpaper. I went to their showroom in Sterling Height, Michigan. hey have hundreds of blinds on display and seemed like hundred and hundreds of wallpaper books. My husband and myself made 4 different trips there. We just purchased our first home and didn’t realize how expensive blinds and wallpaper are. We shopped around at all the big stores like home depot and lowes. We have a lot of windows and need some wallpaper for a couple of our bathrooms. Nobody at home depot or lowes knew what they were talking about when it came to the blinds. Also home depot didn’t have any wallpaper books to look at. Everyone who worked with us at Steves Blinds and Wallpaper were all extremely helpful and very very knowledgeable about blinds. On one visit Steve himself even came out to the showroom and answered a couple of questions for us. He looks just like he does on his website. He was so nice and was extremely helpful. We ended up buying 22 Bali cordless top down bottom up cellular blinds from Steves. Not only are they the only place that really knows what they are talking about but their prices where almost half of what home depot and lowes wanted to charge us – Steves sent our blinds right to our house via FedEx and they didn’t even charge us extra for it. They all came in 7 days. My husband installed all of them and they all fit perfect. Steves Blinds and Wallpaper definitely earned an A++ from us and we will recommend them to all our family and friends.
Steve's Blinds & Wallpaper Reviews & Complaints
I ordered four single rolls of wallpaper. When I got the second role about four feet into the roll there was a misprint and I had to cut off the paper which caused me to have to patch one roll of wallpaper. I had a trunk to put in front of the patch so I don’t think it will be noticed. If I was doing a wall that required to be in the open it would have been a bigger problem.
Steve's Blinds & Wallpaper Reviews & Complaints
I ordered two shutters on 9/4/2019 (order # C1265863). I placed this order at the beginning of SEPTEMBER (9/4). On 9/11 I sent updated measurements because I sent the wrong measurements. I was charged an additional fee for this mistake. On 10/3 I received an email advising the order had shipped. I did not hear from your company at any time between 10/3 and 10/15. On 10/15 I went on my order page and was able to contact the shipper directly and they advised that they have been unsuccessfully trying to reach me but was given the wrong contact number. On 10/16 I received the order; and on 10/16 I took pictures that I emailed back to the company because the two shutters were the wrong sizes and the larger shutter was missing a frame. I told the customer service woman I wanted these shutters returned and the correct shutters shipped; she advised that the engineers are reviewing my order. It is now the beginning of NOVEMBER and my order has not been corrected. I do not get contacted by anyone. If I don’t call I do not hear from your company. More important, please stop telling me the same story you have been telling me for the past few weeks: I do not want to know that the manufacturer is in California and that you received notification late in the day that the missing frame is going to be shipped LAST week. Stop telling me this garbage. I do not want to do business with your company. All I want right now is for your company to come and get these shutters and for your company to give me my money back. This has been the WORST shopping experience! This has been two months of pure torture. I am extremely angry. Your representatives have zero customer service skills. I do not want to call customer service again. All I want is for your company to come and get these shutters and for your company to give me my money back. I do NOT want to be contacted about any other resolution.
Steve's Blinds & Wallpaper Reviews & Complaints
I ordered wallpaper in early Nov with delivery promised two weeks. No delivery or email from steve, so I called and was told the product was back ordered for two months . I patiently waited and no wallpaper, so I called. I was told another month and cancelled the order in frustration. Lack of communication was very unprofessional and I spent as much 40 minutes on each call to correct the problem. I gave them a second chance with blinds. I asked the sales associate for in stock merchandise. Was told 10 to 15 day delivery. Again, I received no emails from them so I wrote one asking for status. No Reply from Steve. I called today and was put on hold twice only to be told that there was another back order and some double talk about parts out of stock, delaying my delivery by at least two weeks. Then after having to argue with a supervisor for a refund, I was told a refund would be made but was put on hold waiting confirmation. Call was cut off. No return call from Steve so I wrote another email requesting confirmation of order cancellation. We’ll see if they respond tomorrow. I have them on my speed dial by now. This is my worst mail order experience to date. They led me to believe that my purchases would be shipped in 48 to 72 hours and made no attempt to notify me otherwise. I am surprised to see that some people actually received merchandise since I was wondering if Steve was scamming.