9/6/2018 Franklin, TN location Request a refund I signed up for a month to tan for August 2018 and I made sure to confirm it would only be for the month and they said yes. I checked my bank account yesterday and saw I was charged for September month on the 1st. I have not tanned in the month of September and I am being refused a refund because paperwork was signed and I did not cancel when required. I cancelled it as of now but due to an employee of yours not specifying I had to cancel my membership, I am being told I am unable to receive a refund even though I have not even used it. Customer service was able to give me a gift card in place of it instead but it is still something I did not want and still don”t want. Signing up for the original membership was not clear either and I planned to go to another tanning salon but now am stuck with Sun Tan City again because of this $77 charge on my card. Every other tanning salon I have been to does monthly memberships and then does not charge your card until you sign up for another month in store. I have never been to Sun Tan City until this past July when I signed up for August month and was not told a cancellation was necessary to not get charged. A company as large as this one should not be so selfish in being able to give refunds when they are justifiable. Through my account, you would be able to see I became a new member the end of July, signed for an August membership, and have yet to tan in September. If this wasn”t such an expensive payment I wouldn”t have cared but I was already pushed into getting the expensive $77 membership with them originally telling me it was $45 a month then telling me it was raised due to the level of bed along with taxes, a $10 sign up fee and an additional $17 for the month of July because all memberships start on the first. A refund would be much appreciated but if not I will make sure to include my poor reviews throughout websites.
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on Sun Tan City
Florida Suncoast Services Inc.
Florida suncoast promised a gift card to lowes after water in home was tested. Never got gift card and now they say we ate not eligible
Brianna Kuck
Frustrated with your child? Discouraged by constant behavioral issues? Feel like you’ve tried everything, yet the stress/chaos in
Danny Kim
This guy is posting bad reviews of companies that never provided any type of service for him and then trying to get money from them in
Edge Brands, LLC.
Scamed from Edge Brands LLC, product was suppose to be free, just pay shipping, Now they have charged me $88.64 & now my acount is
Pegushunt
Previous Review Next Review
Capital Direct Funding
This company’s website, email information doesn’t have any real estate license number, doesn’t have MNLS number. Company
Brian Marshall
today I recieved a call from “Officer Brian Marshall” saying I needed to contact the Florida State Attorney Generals Office at
Accurate Express Messenger Service
I am not the only one complaining. This company has worked for years I have found out by others ripped off and have began gathering
This complaint and/or review was posted on HolySmoke.org on 00:00 am, March 22, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sun-tan-city/.
The reviews & complaints posted about Sun Tan City was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Sun Tan City as per Section 230 of the Communications Decency Act.
Sun Tan City Reviews & Complaints
For an entire year Suntancity has been taking $88 from my bank account as a result of a sales associate mistake. I canceled my membership but the associate failed to process the cancellation completely and as a result, they kept autodrafting from my bank account. I have been trying for over 4 months to get my refund and STILL have not received it. BE CAREFUL and watch your memberships/account. If they screw up they do NOT care if they make it right. Horrible customer service.
Sun Tan City Reviews & Complaints
Free spray tan week can be very frustrating for spray tan regulars. Long wait times with 1st time tanners and machine breakdowns due to increased traffic. Understand that this promotion is critical to your marketing efforts. However, would you consider letting your highest tiered clients with annual spray tan contracts have priority over new and non paying clients. I tried spray tanning 3x this week at 3 different locations Springfield. Wait times were 1.5, checked in and came back, still had 4 people in front of me. Different location both machines down. 3rd try, checked in and returned, still a back log due to 1st time tanners
Sun Tan City Reviews & Complaints
Hello My name is Mandy Marshall and I was a STC employee for a year. I first want to start off by saying I never called out of work, and I was never late, and always kept my sales performance high. This email is not coming from a disgruntled place on my end, I just want the truth of the Salon Director and District Managers unfair, and favoritism ways to be known. I terminated my employment with STC because of the very serious lack of management, and due diligence from our DM on very serious issues and situations. I was at home one night after working at STC the exact date was June 1st, 2017. I worked a mid-shift with two other employees. My shift ended, then I went to tan, and left the building. After getting home I received a phone call from another employee- Macy Paramour, stating that our salon Director Serena Pop was planning to fire me the following day after my shift, and before the monthly meeting. Then it was brought to other employees knowledge of Saran”s plans by Serena. Then the schedule of the following week was sent out to everyone except for me, with the expectation that I was not to be shown the schedule because Serena the SD did not want to find out she was going to fire me. I am just trying to understand why this behavior is OK? Why does someone is management get to tell the entire staff that they plan on firing someone before the person they are firing even gets told by management? I am a business management and marketing major in college, and I have gone over a lot of laws of business and this is a HUGE NO-. Sarina Pop has continued to show such poor lack in leadership and will only show favoritism to the ones that buy her food and coffee, run her errands, and be her chauffeur. I have personally have witnessed Serena Pop the SD steal toiletries, laundry pods, versa towels, lotions, and gloves. She told me to please not say anything, and to not judge her. It always made me very uncomfortable to keep these things from our owner the Salon because I do not think Malissa would have put her in that position if she knew Sarina was doing those things. We all as a whole were always threatened to never go to Malissa or Victoria about things because we would be the ones to get in trouble and get wrote up for going over Sarina”s head. So now that I am no longer with the company I feel it is the right thing to let the company know what kind of person they have running their business. Sarina Popp the SD will only show any kind of advancement to the ones that she can benefit personally from. I told her on more than one occasion that I was not going to continue to buy her lunch or her coffee and she time and time again would push for me to buy her stuff. She would go on and on how her husband would steal all her money every paycheck and leave her with nothing to make me and others feel bad so we would buy her meals, and drinks. I was offered the ASD position by Victoria and Sarina in March of 2017. I became a keyholder and did everything they asked me to do. When it came time to promote me they came up with false accusations and lies to keep me in a lower postion. They said I chased a new hire out the door when it was SARINA that did that, I witnessed Sarina stating she was going to let the new hire fall on her face because she did not want to train her anymore. When I took the time to train this woman she expressed to me how horrible Sarina was to her and was planning to leave. Sarina lied and said it was all me and I got wrote up for it. Then Victoria Tomeo and Sarina Popp made false accusations and lies that I got 5 customer complaint tickets in less than a month, when I asked to see the tickets they refused to show them to me. So I contacted corporate and talked to them about that specific situation they stated they have to show me the tickets if I request them to do so, they would just have to black out the names and client numbers. When I again went to Sarina and told her I wanted to see the client ticket complaints she again said I wasn”t allowed to see them, and I told her I was going to go to Victoria, Malissa, and Hope with this, Sarina stated that I would get wrote up for going over her head to upper management. I received another write up that stated that I made two other employees cry and physically shake in fear when they work with me. I was told their names, and that I would no longer be able to train new hires. When I talked to one of the girls about me “making her cry and shake in fear” she was really upset because she never said that, and is now my new boss at my new job. So if I am making someone cry why are they giving me a job? Sarina proceeded to tell me that I was not allowed to ask someone to not be in my personal space when I was on the front when dealing with clients, that is was unprofessional, and I received another write up for that. Sarina Popp would miss count money in peoples drawers so they would constantly be short, and I myself on quiet a few occasions had my drawer be short at count in times and I would confront her and she said not to worry that the cash payments would balance it out. I feel that she would put me in these positions of lying to owners that she was stealing money, and letting the drawers balance out at the end of the night. I myself found out that Kylie Troffeter was dealing drugs out of the salon by clients that I had come close with that Kylie was dealing to them. I brought this to Sarina, and she said since she didn”t see it she would not be able to do anything about it. Sarina instead of telling the DM or the owners about this huge misconduct at work, Sarina instead went and told Kylie that I told her that I warned Sarina about it. This puts the salon in danger of being raided and getting into a lot of trouble. This puts others that work with Kylie on her shifts in a position to get in trouble as well. Sarina was caught red handed by another employee-Macy Paramore going through my personal belongings- my personal purse, thinking that her sunglasses where in my purse. Which by mistake I had picked up her glasses up by accident because mine and her sunglasses were identical almost. As soon as I realized I had her glasses I returned them immediately. She had NO RIGHT to go through my stuff. All she had to do was ask if I had picked her glasses up by mistake and I would have checked and given them right back. I DO NOT STEAL. Sarina had left sticky notes all over the office that someone stole her glasses out of the office, and the whole while knew that I had them by accident after GOING THROUGH MY STU[censored] Sarina Popp has very poor lack in leadership and management skills. She plays employees against one another, and will make it really hard to move forward to do their job. She would show great signs of jealousy if she was not included on things and take it out on people. If someone was shown any kind of gratitude from the DM or Hope or the owner she would talk negative about that person and tell lies about that person to take away from any positive outlook on them. She will ONLY protect the ones that she benefits from personally not professionally. Ones that cover up her lies, deceit, and thievery will only advance. Sarina Popp has from day one stole sales commission from me, lied to me, and played me against our DM. Sarina in my time there would continue to talk very negative about Victoria Tomeo in horrible ways to the entire staff, so when Victoria would come around the staff would not know how to be around Victoria because they were all scared of her. I myself would talk to Victoria and have pleasant converstions, and when Sarina would see that she put me in a negative light to Victoria, and others. I feel that if Malissa the owner knew how Sarina treated me, and others she would not have put Sarina in that position. I had the priviledge of working with Malissa for close to 3 months, and I am going to go with she is put in the dark about so much bad behavior at her Durham Salon that her business will suffer greatly in the days to come. I personally have no ill will towards Malissa the owner, Hope the relations specialist, and Victoria the DM. I just feel that they probably need to take a real closer look on how Sarina is handling the Durham Salon. Not just believe what they see, but really pay attention to what is going on. Since I started working there, the turn over rate was signifiacatly high, and the common denominatior is Sarina. Sincerely, Mandy R. Marshall
Sun Tan City Reviews & Complaints
Hello, I am a regular at Sun Tan City in Winchester ky. I love the deals and the employees were always making me feel at home. Well about a week or 2 ago I had used a $100 bill on a $33 total at Sun tan city. My change would have been $67. Well the store clerk did not count back my change and just handed it to me. I did not think anything of it because I have never had a reason not to trust the crew before and I”m very familiar with everyone there. But when I did count my change to put it in my wallet I noticed it was just $47. I confronted the girl at the counter who waited on me and she said there was nothing she could do but she would let the manager count the drawer and the next time I come in see if he drawer happened to be over. Well I went to sun tan city the next day and I asked the very same girl if the manager noticed my missing change in the drawer and the girl said no. She stated her drawer was right. That is impossible. I had no other money but that money and I wanted to bring this matter to someone more professional that could please help this get resolved properly. I am extremely upset at this incident. I thought very highly of this business. What can I do to get the help I need in finding out if this person is doing this to all the costumers or if it”s the while store robbing people. Please contact me with a solution or your thoughts so I can move on from this. Thank you for your time!
Sun Tan City Reviews & Complaints
I also have a complaint toward Sun Tan City. I have been a member since they became local and it used to be ran better and much smoother. There is such a large turn over with employees and there fore they never know what they’re doing. Very long waiting time to tan and most of the time only one person working behind front desk. The long lines of customers waiting to tan is crazy!!! I see people walking in and turning right back around all the time because of such a long wait time and I’ve done it too. The computer systems are either froze, slow or not working is always their excuse. They always screw up my account and never have my upgrades right!!! Also, the promotions that they do for anyone to take advantage of (including non sun tan city members) aggravates me because then it makes it even worse to try and tan. Those people aren’t going to become sun tan city members just because of that promotion… They can’t even keep the members they have now happy
Sun Tan City Reviews & Complaints
I am a little upset with the Nixa location right now. I went in to the Nixa location on April 15th to renew my membership which I thought it was going to be the $10.99 a month but it was not and the girl went ahead and signed me up for something totally different. I assumed when she charged me $43.08 it was for the 3 months they were unable to charge my bank (issues with my bank and lost card) and to start up again. I checked my account this morning and noticed $27.49 was taken out. I called the Nixa location and the girl who answered, said that the girl who signed me up, picked a plan for me that would allow me to cancel at any time since they were not running the special of $10 a month at the time. I told the girl on the line, that was not mentioned to me at all and had I known that, I probably would not have signed back up at that time and waited for the $10 deal to come around. She then proceeds to tell me that she can knock me down to the $14.99 a month plan but I would need to come in or call customer service. It’s been a very long time since that location has had good help with staff. It’s just so frustrating.
Sun Tan City Reviews & Complaints
I am a member of Sun Tan City and today while I was waiting to tan, I saw the manager and another employee unpacking tanning lotions and removing the free incentive packets of lotion that were meant for the consumer before they placed them on the sales shelf. They re-sell these free packets for like $8.00. It is not enough that they mark the lotions up 100%. They need to get more money for the free packets gouging the consumer. I will never buy any of my tanning products at Sun Tan City after seeing this type of behavior.
Sun Tan City Reviews & Complaints
I am at the glenstone location in Springfield mo and I have waited in line for 10 minutes and waited for a bed for 30. The employee is not using her time to get the resisting customers taken care of. I also witnessed a fist time tanner have a really negative experience and the employee would not refund her money. I am a 5+ year tanner and I have never had this kind of experience. I”m considering cancelling my account due to this experience
Sun Tan City Reviews & Complaints
I am continuing to have withdrawals on my credit card for a service I am not using. Have attempted to cancel this but get no email confirmation. When I phone customer service, they tell me they don”t have an email on file for me…odd. Attempted to phone business in Liberty direct only to get a recording. Called national number and got very unhelpful staff member. Online chat did not follow through with my cancellation request. This will be reported to the State of Missouri and Better Business Bureau. WARNING…Sun Tan City will continue to bill you even when you cancel. They will tell you, you signed up for monthly membership but when you cancel, they will continue to bill your charge card. Scam!
Sun Tan City Reviews & Complaints
I am currently 15 years old, I know you have to get a paper signed in order to tan since you’re under the age of 18. My mother called and went in the store, and two employees told my mother that as long as she signed the paper that my sister over the age of 21 could come and be my adult/parent. I just tried to go in a store and they told my sister that I was not allowed to tan. I completely understand if it is a rule or regulation that you guys have to follow but I thought it was kind of rude for two employees to tell my mother and I that I could come. I live 45 minutes To the closest Sun Tan city location. I wasted my and my sisters time. thanks for your time.
Sun Tan City Reviews & Complaints
I arrived at the Columbia, TN Suntan City at 8:50p, plenty of time to get a spray tan. I was told by one young man they were closed, and then he asked me what time it was and I told him 8:50p, and all I wanted was a spray tan. He went and asked another girl and she said no. So, do you close at 9p like your hours are posted, or do your employees get to shut down and leave when you have a paying customer that would only take five minutes to get their service that you all are to provide until your closing time of 9p, not 8:50p. I could have got my tan and they still would have had five minutes to spare. They were far too concerned about getting off early than doing their job. The young kids you have working there have no sense whatever when it comes to customer service and customer satisfaction which is both bad considering the services you provide dealing with customers. When my visit are finished I will be canceling my membership and retaking my business elsewhere. You are not the only game in town. You have employees who would rather chit chat among themselves or talk in a cell phone, or not serving your customers who pay for your services and expect you to stay open until the time you have posted of closing. Not ten minutes before!
Sun Tan City Reviews & Complaints
I attempted to cancel my membership June 30th between 11pm and midnight. The cancellation wouldn”t go through and when I checked online it said that customer services were closed at 11. When I went online the next day to cancel I received another error message but my cancellation went through the second time I tried. When I contacted customer service to take care of the charge on my account because I didn”t cancel until the first they were very rude and stated they had no record of me trying to cancel online. When I told her I kept getting an error she said that the customer service was open until midnight on the 30th until midnight, when I stated that the website didn”t say that she stated you can”t cancel over the phone. After this cyclic conversation ended I asked to speak to a supervisor because I didn”t want a credit I wanted a refund and she said she submitted a request for refund because her supervisor was busy and to check back in a week. If I don”t receive a full refund sun tan City will be permanently losing a customer
Sun Tan City Reviews & Complaints
I canceled my account with Sun Tan City however they continued to take money out of my checking account. I had to go in twice and then they would not return my money. Waiting times would sometimes be 35 to 45 minutes. Would not recommend them to anyone!!
Sun Tan City Reviews & Complaints
I feel as if I have been scammed! I purchased a membership package one week ago, priced at $80 per month. I have gone twice and both times I was there for 1 1/2 hours! The third time I tried to go I waited 1 hour before being told there was a 50 minute wait for my bed, I cancelled my membership and left. The problem is that their employees obviously work off commission, so they sit up front signing people up and just totally forget about the actual tanning that they promised. On the third time, for the entire hour while I was waiting in line ALL of the instant beds were open. Literally, for a complete hour no one tanned in one of those beds, then I was told there would be a 50 minute wait??? One of the employees selling a membership spent over ten minutes trying to convince this woman she needed to buy a bottle of $60 lotion, while the woman kept insisting she already had lotion that worked well for her and she did not want to buy any. Maybe she could have saved her breath and cleaned some beds instead? This place only cares about the money, they do not care at all about customer satisfaction. After I cancelled and left, I called the corporate office to tell them what had happened and told the woman I wanted my money back, and guess what? She denied it. So, I would really like someone to explain to me what they mean by “100% Satisfaction Guaranteed”? I spent nearly $150 (counting lotions and all the random stuff they convinced me I needed) to tan two times. I’m obviously not satisfied, but they’re not going to do anything about it. This place is seriously a scam.
Sun Tan City Reviews & Complaints
I had a membership in Keene, NH in May, 2018. I signed up for a ONE MONTH tanning special. I was NEVER told it was month-to month and I had to physically go in to cancel. The “signature” I signed was through a digital machine attached to their computer. They NEVER let me or offered to let me read the actual contract. I was charged my May fee and moved home to MA. I was then charged $33 in JULY. I talked to Summer at STC customer support. She told me to send a picture of my license to her email and she will help me get my refund. I sent her my license to prove I do not live in NH and will not be driving 3 hours to cancel my membership. Summer did NOT cancel my membership like she said she would. I have just been charge another $17. I am THROUGH with this company. I have waited months for a refund. I will be going to my bank and will not be afraid to take legal action. EVA is the only worker who I felt cared. She cancelled my membership for me. I will never be going back to Sun tan city, they have stolen $50 from me. Shame on you
Sun Tan City Reviews & Complaints
I had a spray tan for the first time at suntan city in Brandenburg KY. The woman that waited on me was so rude and hateful! I had never done the spray tan before so I had a lot of questions. She acted like I was a nusiance and that I was bothering her! Also my daughter was with me and when the woman finished explaining the process to me, which was very informative, she went to the front of the store and said ” I just hate dealing with stupid people! My daughter heard this and proceeded to inform me after my session was done. She was going to tan today but decided not to due to the remarks and rudeness of this employee!!! I still have 2 sessions left but it will just be money wasted because I refuse to give anymore of my time to rude individuals who don”t want to do their job…
Sun Tan City Reviews & Complaints
I had explained to the worker in the Onalaska location I only need a few tans for a wedding. She recommended I get the fasted package since it was toward the end of the month so I received it prorated for 27 dollars and she if I cancel before October first I will not be charged anymore. However I went to cancel my account on September 30 and the lady said it was cancelled. However this morning I woke up to a negative balance in my checking account and was charged 60 dollars. If I knew I was going to be charged I would not have bought this but the woman ensured me if I cancel I would not be charged anymore. I did not want monthly payments I am a student and can”t afford that right now. I would like my money back as I was not properly informed of what I was purchasing and it was supposedly cancelled however I am still out on money. I would like a refund or some compensation as that is a lot of money and I was so incorrectly informed by an employee.
Sun Tan City Reviews & Complaints
I had frozen my account last summer. I spoke with someone via chat regarding how much it would be to open my account for this summer. A month later I receive a notificitation that money had been taken out by suntan city. I call and they tell me someone named Lauren had re-instated my account.. Long story short. I was told I would have to wait 24-48 hours to find out IF I get my money back … they have to pull the chats to prove I”m not lying … well it had been 2 days and I had not heard from anyone .. I call them and I”m told that due to being closed for the holiday that they are just now getting to pulling my chats and that someone would call me back. I waited 2 more days and I didn”t hear anything so I called them. Someone answered and said they were having a hard time finding my account and asked me what I was calling about. I explained the situation again to this representative and she placed me on hold only to come back after I was waiting for about 10 minutes and hung up on me. I called back and the lines were saying they were experiencing a high call volume.
Sun Tan City Reviews & Complaints
I had purchased a tanning package back in February and tanned through March. At my last visit in March I had canceled my tanning and SIGNED a paper stating so. It wasn”t until the end of September that I had noticed my card had been charged the following months after March up until September. I had gone into the location I go to to confront them about my issue and nothing was done or refunded. All was said is that I could tan the last week of September. My account will show that I did not tan from March-September, although I was charged. My contact info: [protected]@gmail.com
Sun Tan City Reviews & Complaints
I had went back after not tanning for almost a year and once again they were alllllllll rude and they never give you correct information about anything they want your money and they want to SCAM you out of everything it is absolutely outrageous. Now i was promised a instant refund b/c the jwoww lotion broke me out oh well let me just tell you after they told me INSTANT, it was then changed to 7-14 business days! Sneaky Sneaky business I WOULD LOVE TO SPEAK WITH CORPORATE… Dont waste your time with them stick with what you know like i will take my business back to Sunsations!!!
Sun Tan City Reviews & Complaints
I have been a customer of Sun Tan City for over two years now. I have the unlimited package. I have been very happy with all the employees at this location until the last 4 months or so. This will be my second time complaining regarding a certain employee. The first time was to the manager Maddie. Nothing to my knowledge was done about my concern with this employee. This time after my experience with the same employee, I decided to contact the corporate office. Both times I have been rudely treated about coming in 30-40 minutes to double dip. My daughter will come with me, she is an employee of STC, she has been told she can not tan because it is too late. We both check in online. This young lady, Alexis Evans, needs to be taught customer service. She makes my experience so bad, I am considering driving 15 minutes out of my way not to have to deal with this employee. I hope a manager will consider talking to this employee. If I do not see a change, I will tell other customers how my experience has been. If the saying stands in customer service, “The customer is always right.” This is a great place. I just hope one employee doesn”t ruin the business.
Sun Tan City Reviews & Complaints
I have been a faithful customer for years and have had my monthly amount auto withdrawn from my bank account. Back in February an error was made at the salon and someone else”s bank account information was added to my account, she was charged $32.99 for one month of my membership, I went into the salon, it was discovered and I paid my outstanding membership so I assumed everything was fine. However, May 1st, on my way to work, trying to get gas, my debit card was rejected. Logging into my bank I discovered that Sun Tan City took $392 from my account as opposed to the $32.99 that I have budgeted and this expected. In reaching out to customer service I was placed on hold for and back and forth for nearly an hour, I was promised by Chris in customer service that my money would be refunded immediately, he even took my debit card information so it would be a quicker refund, he told me if I didn”t see them refund in 24 hours to call him directly! Well 24+ hours later and still no refund and mounting over draft fees, I called customer service and asked for Chris as I was told, after being in hold for nearly 10 minutes, lo and behold, he was not available. I demanded to speak to a manager and after being placed on hold for another 15 minutes I was told no and the only solution to my issue is to wait 7-10 days for my money? Seriously? No apology, no offer to make me happy, just shut up and wait. Know that your financial information is NOT safe at Sun Tan City, their satisfaction guaranteed is a joke and customer service? Forget about it!
Sun Tan City Reviews & Complaints
I have been a sun tan city member for about 2 years. The only time I have issues with them is regarding money (Either them pushing products on the client’s or upgrading etc). Keep in mind I have been a regular customer with them. The only serious issue i’ve had is regarding my cancellation. I am moving to florida in 2 days and went in to cancel my membership so I won’t be charged the full month for a service I won’t be able to use. Apparently they will not cancel my payment (Even though it has not gone through yet) and will not “refund” me the charges because I cancelled after the 1st (Today is the 1st). The only other way is for me to prove I am moving to florida. I offered my drivers license as proof. They then informed me proof of moving would only work if I had an active membership. Since I canceled today they would not accept my proof… Even though the sun tan city consultant who cancelled my membership said nothing about proof etc and stated it happened all the time and “of course I could get it worked out”. I am seriously disappointed in their current customer service.
Sun Tan City Reviews & Complaints
I have been tanning with this company, Sun Tan City for a year and never had a problem till yesterday. I checked in around 3:00pm and they set me up with bed 3 for my session. This bed has had a problem with not starting for a few months. I called the front desk for help. The first time the said there was a 3 minute delay. I waited 4 and tried again. Called a second time and they told me to press the button harder. Tried that and still didn”t work. They covered the mouth piece on the phone for a while so i got fed up and got off the phone, got dressed, and left since I was now running late for work. On my way out the male manager told me to have a nice day instead of trying to solve my problem. I dont understand why they couldn”t give me the other bed that was open in the first place like the lady on the Saturday shift did or gave me a new bed after realizing it wasn”t going to start. I believe this is the last month on my membership and now I dont know if I”m going to renew it.
Sun Tan City Reviews & Complaints
I have emailed & phoned client services have yet to get a responds. I have left several messages over the past week. This is very poor customer service. In my messages i gave my full name, phone number & detailed message. Along with emails. And when calling their store I was told it could be handled there. I went to the store and the employee there told me that it could not be handled there, that I would have to call clients service, after telling me on the phone it could be handled at the store. this is very unprofessional!!!
Sun Tan City Reviews & Complaints
I have had lots of problems with the management- ( DISTRICT) & upper management- they are not willing to tell the owners what all is going on!!! #1 they are anti-handicap (thats the way I feel) and I have been discriminated against because it takes me longer to tan- Let me explain- I have to take the braces off of my right leg and I just take a little longer to get in and out of the beds… I most often use the stand-up bed because its easier for me to get in and out of, the last time I tanned I did the stand-up and then the spray-tan, near the end of my spray tan somebody was banging on my bed and screaming and yelling, I did not know what was going on and was scared to come out, i did not have my cell phone so I picked up the phone in the bed that is suppose to go to the front desk but nobody was there to pick it up- I looked out and could not see what was going on, then a woman came toward me cursing and screaming that she had to go to work and I took to long and I said its always going to take me longer, she threatened to kick my …and said she had my number and chased me to my car- the next time i came to tan I was told I was not allowed to tan at suntancity anymore and to call this number, I called it and it took 4and half days for the man named Al to call me back- i told him how I felt and I told him other things that had gone on there and he said that none of that happened and he didnt have time to investigate it because he ran 123 stores and 6 more were being open that week and he didnt have time to talk to me anymore about it! I asked if I could talk to owners about this and he said NO we are not bothering them they have new stores being opened… Al said he would call me the next day and never didnt, suntan city is still taking my monthly membership money and will not let me tan!! I fell in the spray tan bed 6 months ago and hurt my left knee and called the front desk and the phones were not working, i called the customer service# & they were closed- I called my husband, I got injured there and I feel like suntancity is discriminating against me because now my left knee is bad and they just dont want to accomidate me because the stand-up bed I tan in need the bulbs changed and they said they need changed but they are not going to change the bulbs just for me! There is a bait and switch that I have seen them do to other customers- I told Al about it, he said nothing about it!tHE DISCRICT MANAGER KATIE SAID I WAS A LIAR and I EXAGERATED And THAT I TAKE ADVANTAGE OF SUNTANCITY ///?????***###///??????yes…thats how I WAS TREATED!!! christy rushton my number [protected]- please help!!!
Sun Tan City Reviews & Complaints
I have usually had a decent experience at Sun Tan City until recently. They were having free tan week and usually I do the spray tan but I wanted to get in a different bed for this event. The lady basically rolled her eyes at me when I said that i wanted to do the “free tan week” thing. I don’t have enough room to go into detail. I don’t have the room to tell everything. I emailed the company and they never even got got back to me. No wonder they are losing business!!!
Sun Tan City Reviews & Complaints
I like Sun Tan City because although it is more expensive than the other tanning salons, the hours seven days a week, 10-10, make it convenient to tan anytime you have the time. I like the beds large size and the a/c and fans, music, the face and shoulder tanning are great and the cleanliness is wonderful. What I don”t like is the lines even though they have lots of beds. The push on products that I think are outrageously expensive is annoying. I don”t understand why the members have to wait to tan while they sign in new members. The manager or salon director is not friendly at our location. Her employees are much nicer. On one of my days to tan, as normal they pushed their special of the week on products, it was a large bottle of moisturizer, for a really decent price. I liked the smell of this particular lotion so I agreed to buy it. When I handed over my debit/credit card to pay, the employee tried to run it and run it several times, finally I said why not try to type it in. That did not work, instead of trying to run it on another register, the manager came over and tried the same thing, I knew that my card was good, the line for tanning grew and grew and I was humiliated when the manager said “its not going through, would you like to try another card?” I said no and left. Three days later I am looking at my on-line bank statement and low and behold there is a charge from Sun Tan City for the amount of the moisturizer that I did not get!! So I ran off a copy and highlighted the amount and walked into my STC location and got the same manager. She looked over my entire bank statement and questioned who the employee was, ran my membership and finally gave me another moisturizer, not the same one I was going to purchase that day, because they were sold out. I told her that day the card wouldn”t go through, I went to Krogers and TJ Maxx afterward and had no trouble with my card. She blamed it on the out going line of the register. No apology or smile for the humiliation of looking like a dead beat. I guess I can thank my lucky stars that I did not have ten bottles charged to my card!!! I think they could improve on customer service and less on products and signing in new members by taking care of the ones that pay the monthly memberships.
Sun Tan City Reviews & Complaints
I like the whole unlimited tanning for a single price a month, but the idea of giving them my credit card in order to do so is what I hate. I was willing to pay for the complete contract up front, but they wouldn”t let me. I fear of having insufficient funds when it”s auto drawn and end up over drafting my account and getting those $35 fees. That”s why I hate auto withdraws, I can”t control what is taken out on my own. It”s also very inconvenient to have to show up before they would withdraw and pay it. That”s why they should have the choice to use their credit card or pay everything up front without the use of a card. Okay, I”m done ranting and I feel a little better now, but I would feel great if they change this stupid crap!
Sun Tan City Reviews & Complaints
I lived in Tennessee for the summer and got a membership. I paid with cash, but there had to be a card on file. Before I left to move to Ohio, I went online to cancel my membership but it showed I did not have a membership to even cancel. Two months later they withdrew $225 from my account and will not refund me. Only option I was given was half the money in my account and half in a gift card as a “curtesy.” There are no Sun Tan City remotely close to me. This company is misleading, and I will never recommend giving them business to anyone.
Sun Tan City Reviews & Complaints
I purchased a sunless tanning package. I received two sunless tans a month. I didn”t use these in the winter so they built up so that I have 14 on my account now. I froze my account since I had so many. I thought I would use these and get them down before I unfroze my account. Then I find that while your account is frozen you can”t use your sunless visits. I can”t share them with my daughters. If I cancel I lose them all and the money I have already spent. This is a ridiculous policy since I have paid for the sunless visits. It isn”t a bed so it is on my account.
Sun Tan City Reviews & Complaints
I purchased what I thought was a month to month plan. When I wanted to cancel it, they told me I had to have 2 withdrawals before I could. I told them that the associate that waited on me said, if I wanted to stop after a month I could or if I just wanted to downgrade I could do that also. So I could have misunderstood that. I told him hem I would start the fast bed next month. My problem was with telling them I wanted to downgrade to just the fast since I couldn”t afford anything else and had to do another month. They also told me I had to pay an extra $20. So I was tired of it and said ok.! What they did was cancel it immediately and then told me I couldn”t finish my month in an instant bed and had to finish the month in a fast bed. I told them I paid a lot of money for the full month. They told me they switched it and they couldn”t switch it back. I told them that since I paid so much for this 1 month I should get my last 6 days in an instant bed. They said sorry i couldn”t. They gave me a 1 time Courtesy instant tanning bed. I want my 5 days of instant tanning! I paid for it and I told them I didn”t want to start it until next month. Plus I actually joined past the first of the month. Please give me my 5 days of instant tanning. I have been a customer with you for quite sometime. I think I deserve it since it wasn”t my fault! Thank you, Jo Ann Wheatley
Sun Tan City Reviews & Complaints
I quit Tanning at Sun tan city at the end of February 2012, after numerous things always being explained to me incorrectly and my credit card having random charges on their from sun tan city. So the day i decided not to tan with them any more i contacted customer service that day and was informed that the credit i had on my account would be credited back to my card. I gave her my card information again just to make sure she had it and she informed me that the credit took 14 buisness days to credit back to my card and i agreed. By the end of March i still had not received a refund and called back to be told the infomration and refund request had never been put in. So she got all the information again and said that she would give it to her supervisor and see if their was anyway that they could speed the process up. I asked when i should anticipate the refund i was told no later than April 17, 2012, extremely frustrated i agreed. I called again on April 12th just to make sure that everything was still ok and in the works i was re-assured that my refund would be to me no later than April 17, 2012 and that my card would work just fine. On April 19, 2012 i had yet to receive my refund. Irrate and beyond irritated i called sun tan city and demanded to know what was going on. I was told by a represenative that answered that they were changing credit card machines and a check had been cut to me. All fine and great except for a recent move on my end and the postal service not getting my change of address entered correctly so none of my mail was coming to me. So now i am told that i have a check in the mail and no one bothered to tell me that the refund would not be hitting my card. At this point i demand to speak to her supervisor who infomrs me that they have to wait for the check to come back to them then they are going to take $25.00 out of my refund for a stop payment on the check and they cant put the money back on the card i gave them because it isnt connected to a bank institute. I explain to the supervisor that a check will not work for me i was told the money could be put on my card and thats how i would like the refund. Then her story changes and she doesnt even know if a check has been cut. I ask her to find out for me please and i agree to give her my chase card # for the refund to go to. She couldnt even tell me if a check had been cut she said it could be as early as tomorrow that i know if a check had been cut. I just cant beleive that no one can look and see if there is a check out there. At this point all i want is my money back on my card today. I feel as if i have waited more than an ample amount of time for them to refund my money and at this point i cant stand to deal with them anymore.
Sun Tan City Reviews & Complaints
I signed up in feb for the 6 month tan package.in february I specifically asked about the summer months bc we have a boat and why would I tan in a bed… I dont. So I made sure to ask before signing up if I could freeze my account in may to july. I was told yes by the store manager at the location. Well. I went in today to freeze my account bc I was told to do it few days before the new month. So I did. Went in tried to freeze and was told I could not freeze my account… That I have to be active for 6 month before I can freeze… Okay wait… My package is a 6 month package.. Why would I freeze my account after it ends?! It”s bs. I will be paying to tan this summer when I go to the lake every weekend… I was misinformed to get a sale. After my 6 months is done, it”s done. Never will I go back due to this bc lying to a customer to get a sale is not a right business tactic.
Sun Tan City Reviews & Complaints
I thought Sun Tan City was great at first, despite all of the complaints I had heard from friends about the place. I decided to check it out. I walked in to a pretty decent environment, top of the line equipment, nice set up, clean, organized, etc. The employees seemed fairly nice and helped me sign up quick and easy. I scanned my fingerprint because of their “policy” which is members have to scan a finger so others cant use your package. The lotions are a bit pricey, I had brought my own so I didn’t have to buy any, thankfully. I supposed if you can splurge and “treat” yourself it’d be a good buy, just make sure you ask an employee the best lotion for your own skin type. All lotions are different to your own skin. They do have quite a few bed and booths, and I liked the fact that each individual bed and booth had a decent sized private room with a lockable door. Very clean and neat. Every time Ive been the bulbs always seem bright and new and the employees actually do clean the bed and booths after every customer. I say “they actually do” because I have had experiences with other tanning salons where the employees didn’t clean the beds or booths right after someone else used it, one lady actually sprayed pure bleach onto a bed and wiped it with a rag. Ive walked out on all those tanning salons. Disgusting, maybe they should be the ones I should be complaining about on here. 🙂 As far as Sun Tan City I would give it an 8 out of 10. It’d get a perfect 10 if the lines weren’t so long every time I go in. I know its due to the fact that so many people signed up for there $10.99 a month unlimited fast tanning bed. Basically its the cheapest bed, its still a really good bed but you do have to go more often than you would with the faster, fastest, instant, or sunless. So thats why they’re always so busy, I assume anyway. And the only other issue i have is the fact that after you sign up and the employees “get you” as far as signing you up they lose there cheerfulness and friendliness. Maybe they’re so grump because they’re always so busy. I dunno but hope this helps 🙂
Sun Tan City Reviews & Complaints
I unwittingly purchased a membership subscription from the Sun Tan City on Richmond Rd, in Lexington, KY when I came to the store on May of this year with a gift card I received for Mother”s Day. I mentioned to the sales staff that I just wanted ONE visit. The salespeople working that day said that I had to purchase a package. After filling out paperwork and handing over my credit card, the salesperson who initiating my account, said that with my free gift, my total for today was $115.00. I think I laughed. I then asked what I could get with the amount on the gift card. I think she said that the $40 would cover the registration fee and the “probated charge” for the current month. I signed up in the middle of the month, but I managed to visit the store for a total of four times in May. I downloaded the app and before each visit, I checked the dashboard where it stated that I was approved for (1) visit. I stopped going when I saw that I would have to pay $27.64 for the next month”s services. On June 15th, I noticed that I got a charge for $27.64. I went online and noticed that the “mysuntancity” cite is either under development or completely useless. The only customer support available is a “live chat” tool which tells you to go on the website for support. Umm… I”m already ON the website? (The automated message while on on hold to the call center also says, “To freeze or cancel your account go to www.mysuntancity.com“. Also, I noticed that you can request transcripts for the conversation that took place. The transcripts that were sent to me, were NOT the conversation I had where I clearly requested to be reinstated for the unauthorized charge. I then called the store where I signed up. I ended up speaking to the same salesperson who registered my account. I asked her why nobody gave me a copy of any contracts or receipts that first day – or any day – why I was not told that if I didn”t cancel by a certain day I would be charged, and why I was charged for services I clearly have not used. The salesperson tried to shame me for signing a contract and for not having sufficient funds when they attempted to charge me on June 1st. (I temporarily shut down my account, the funds were not insufficient, and it”s nobody”s business but MINE anyway – and if it was a primary credit card, how could I have survived fifteen days without money?!) After arguing with me for five minutes, she admitted that she”s actually not authorized to do anything and told me to call [protected]. I dialed the number and waited about 5-10 minutes before I got through to someone. The person I spoke with said that there was nothing she could do, and that her manager told her to tell me to go ahead and tell my bank that the charge is fraud. I was angry and intended to do just that, but I forgot all about it. Until July 2nd when I noticed another charge for $28.99 from Sun Tan City. I then made it my mission to not let this go. I called my bank, who said that this is not the first complaint they”ve received about Sun Tan City. I called the local store and the call center a total of 10 times in the past week. Four people I talked to promised that someone would get back to me and and have this issue resolved with 24-48 hours. Nobody from Sun Tan City has ever contacted me. I received one email from customer support, which stated that I needed to provide proof that I cancelled. Each time I have called, I have been asked to verify my first and last name, date of birth and address. Each time I have asked with whom I was speaking, I was only given a first name and nothing else for “security purposes.” On one occasion, Wed, July 2nd, a customer service rep told me that a manager would call me back by 10 pm that day. When I called the center around 7pm, I spoke to someone who sounded like they were under the influence of drugs. She hung up on me. Another agent told me that the manager had left for the day. I called again yesterday. The agent who answered my call said that, “Someone will get back to me within 24-48 hours”- making this a total of five times that I”ve been given this promise.