Company will not honor lifetime warranty. I purchased a pair of Suncore direct replacement shocks for my 2004 Yukon Denali XL in 2013. Today (5/20/2016) I found an air leak around one of the piston rods (a definite mfg defect as it is internal to the shock). These shocks came with a Lifetime Warranty against mfg defects. I called Suncore to arrange for a replacement. I was told by the rep that Suncore was sold last year and that all the previous customer information was not transferred in the sale and therefore they could not honor any warranties prior to the sale even if the customer has the documentation to prove the purchase and warranty. Seems to be a very convenient way of getting out of covering warranties. Change your name only slightly and ignore your warranties. The new owner knew that there are lifetime warranties from previous sales and found a way to not honor them. There should be a law against that.
This complaint and/or review was posted on HolySmoke.org on 06:01 am, January 21, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/suncore-industries/.
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