Sunrise Senior Living

Consumer Reviews and Complaints

1. 

   Sales for occupancy is the primary goal

   (1)

   Sales for occupancy is the primary goal of this assisted living facility. I was “sold” on a position and bought into the Sunrise core values.It took me approximately 2 weeks to realize that the lovely ideals and luxury hotel like atmosphere is a facade. Hiding behind approximately 75% of the apartment doors are residents who are imprisoned- kept in their apartments, due to “unsightly” medical or psychiatric conditions whose presence in common areas would deter potential occupants touring the community. Behind the doors therein lies horrid neglect of residents who have complex medical needs requiring an higher level of care. The memory care unit is a nightmare of our most fragile seniors, surrounded by other inappropriately placed residents with major psychiatric disorders. Very few, well meaning, untrained staff attempt to mitigate resident to resident abuse and a cacophony of constant misery. The mantra of regional management is ” we can manage that.” The reality is that they admit patients who are not medically appropriate, employ a minimal staff who are given unimaginable responsibilities, are minimally paid and minimally trained. Sunrise can not “manage that.” The result is deadly, and current state regulatory guidance pertaining to assisted living allows sunrise to continue to perpetuate the facade and literally jeopardize the safety of both its residents and staff-all for the almighty dollar. if you are considering placing a loved one in an alf, please do your research. I still feel guilty for participating in the “sell.”

   By Verdie Macera

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2. 

   Sunrise Senior Living Reviews & Complaints

   (1)

   i had problem with sunrise senior living in boca raton. paid over 6000.00 per month with no insurance and they neglected her to the point where she fell out of her wheelchair. called us and said saw doctor and everything is fine. went to see her and her head was bashed in. both eyes black and blue. called 911 against sunrise”s wishes and the paramedics got the incident report. Of course they lied. She had never seen a doctor, no care given and she was transported to the hospital and then to hospice where she died 7 days later. poilice investigated and they found made up reports. autopsy confirmed brain hemotoma nice, huh? andrea parkoff [protected]

   By Ozella Raptis

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