Firstly the sales person was in a rush to get rid of the car letting us leave with it after giving a $700 down payment on an $11,000 car. On the way home the engine light turned on, on the highway.( which means that it was on when they purchased the vehicle and turned it off by plugging in to a computer). They were so eager to get the car off of the lot, we left without providing any type of paperwork, they said that we could provide this at a later time. We got harassed for those papers everyday for the following weeks (threatening us that our car was going to get repossessed and that they were going to keep our $5000 down payment that we made the Friday after leaving with the car.. Via Phone, text, Email etc.) After being in contact with their Customer Service representative Angie Perera, who had told me that everything was fine with our account we called the day after to inquire as to where our first bill was. The sales manager(Tony Tejera) told us to call the following day as he didn’t have information about our account. I called the dealership the following day as the repossession agent had come to my job to take my car and I was told by Tony that Angie had been fired the day before. Tony(sales manager) proceeded to yell at me and tell me that I better bring the papers or he’d keep my car as well as my $5,000 down payment. So my vehicle was repossessed the same day as the due date of my first payment, I even went back with a money order to pay the first payment they wouldn’t accept it. Luckily, I recorded our conversation. Basically, they wanted to sell us the car, so they could keep our down payment, reposess the car and sell it to some other person. This is known as yo-yo financing. Now a week later, we sent in the paperwork they asked for. We have yet to recieve a call from them or even an email. Every time we call to speak with the owner, the secretary tells us he just stepped out (obviously a lie). Rene diaz (owner) can not even speak to us about our situation. We called yesterday again and their new secretary told us that there is nothing else to discuss. That they are going to keep my 5,000 dollar downpayment and the car to re sell it. This dealership takes advantage of people, it was our first time buying and took completely advantage of us. Pressured me in to signing for the car since my girlfriend had a lower credit score, now and im in the middle of this. This people should not get any more business, they are dishonest and not decent people.
This complaint and/or review was posted on HolySmoke.org on 21:46 pm, January 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/super-autos-miami-review/.
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