I would give this company a 0-star rating if I could because their services suck. The customer service is the worst and there are much better companies than this one who can get your work done in the fewer prices and by delivering quality services. Superior Tow & Recovery, LLC is located in St. Joseph, Missouri and claims to be one of the best auto repairs and towing services in town but since I had done business with them, I can assure that these peoples are filths and bastards who will try to make their money. Their customer service sucks and is worst among all the other businesses I have dealt with. They have one of the worst professionals who don’t know how to deal with their customers as they showed a bad attitude to me. One of my employees involved in an accident with our company truck and I had to call a towing company so that it could be towed to our yard. I called the customers service of Superior Tow & Recovery, LLC to get my truck towed. Upon calling them I came across with one of the rude guys who answered the call and kept it on hold for 20 minutes. It took them ages to come up on the incident place. They arrived around 2 hours later at the accident place and started telling countless excuses to me. I asked them to get the truck towed to our yard but they kept insisting to take the truck to their yard or the insurance company won’t be able to pay for it. Then they denied the insurance company to get access to the truck and continued to charge us extra fees in the form of storage fees. Then after calling several times to their office where every other person was telling a different story, we get to know that only the owner of the company could come and pay and then get it towed to the place where we initially asked them to tow. I then called my insurance company to verify the truck and then got to know that not only they were paid but also all they were keen to make money only as this company is shadiest one out there. Superior Tow & Recovery, LLC took my cash-only payment and then denied to get it towed to my yard because they don’t have any driver. I can sense that they were trying to annoy me as one of their staff came out and said that the only reason we are not going to tow your truck is that I called them a shady company. I had to call another towing company to get the truck delivered to my yard. On the whole, the experience was terrible. I don’t ever wish to do business with this company again in my life. My whole evening was ruined because of these bastards and it was a waste of time and money. So it’s better to stay away from such filths.
This complaint and/or review was posted on HolySmoke.org on 20:08 pm, September 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/superior-tow-recovery-llc/.
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