– I used the 1781 2nd Ave, Synergy Fitness Gym from mid 2010 – mid 2012 – I started training for a Marathon and didn’t need to use they gym anymore (I had no malice towards the gym at the time) – I went in to cancel, which the person behind the desk said was fine – but didn’t inform me of the actual process of how to cancel – Over a year went by without hearing anything – assuming that my cancellation was processed and fine – I received a letter from a collection agency, Vangroff Williams on 02/07/14 saying that I owed the gym over $564.12 for unpaid fees – The gym had made no effort to contact me, yet they had all of my correct contact information, which I confirmed, in person, with the Manager Suzanne Park on 2/14/14 – After receiving the letter, I immediately went to the gym to try and figure out the collection issue. I also called the collection agency to dispute the claim – After talking with the Gym’s manager, Suzanne Parks in person, she assured me that she would look into it and help me resolve the situation – After my original discussion with her, I heard nothing more from either Suzanne or Vengroff Williams after multiple contact attempts. My wife and are saving to buy a house and this would crush my credit if anything happened, so I wanted to sort it out immediately – Another year went by without hearing anything, until I get another call from a different collection agency, Performance Portfolio on 02/15/15, saying I owed over $1,006.00 – The gym, after trying to collect the first time, hadn’t closed my account and had let it accumulate more fees, even after I went above and beyond to solve the payment issue the first time. Again, the gym had made no attempt to contact me before sending my information to the collection agency – I am not an unreasonable person, I would of settled this matter immediately if the gym had simply reached out the first time I missed a payment – My billing history with the gym and my credit history in general shows that I pay all of my debts on time – I have now paid the original amount of $564.12 to Performance Portfolio to put this matter to bed and to avoid any potential credit issues – I have found this whole experience very unethical, and would like to report these collection practices, in an attempt to receive a refund and to help prevent Synergy from doing the same with other customers .
This complaint and/or review was posted on HolySmoke.org on 11:50 am, December 03, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/synergy-fitness-clubs-review/.
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