I’ve been waiting over 5 months for just over $500 from a confirmed, approved refund of a plane ticket for TAM Brazilian Airlines that I bought through Priceline. I actually can’t confirm whether or not there has really been contact, because “the airline won’t allow customers to listen in on calls to the refund department about their case.” When you call TAM, once you’ve navigated the phone menus and initial agents, which often with an absurdly thick accent in English that makes just getting where you need to challenging, the agent that is supposed to handle the issue treats you like you’re the one ripping them off, instead of the other way around. When YOU manage to calm THEM down, they then look at the situation, and tell you that company rules prohibit you, the customer, from talking to the refund team about your case; that it’s the agency’s job to contact them. Only that according to Priceline, they call the number, are answered by a rude TAM representative that tells them they have to send an email, which is then answered with another email saying they have to call a number, and so forth, cycling on and on and on. While I can’t confirm that Priceline has made contact, because these communications about my case seem to be more secret than the NSA’s data collections, the Priceline agents seem to be much more genuine in helping, unless you’re lucky enough to get an exception with TAM. In sum, a justified and approved refund for the unused return portion of a trip cancelled well in advance, with costs already calculated and penalties already paid, should NOT take over 5 months to process. Neither of these million dollar companies would consider giving $500+ loans out with 0% interest, without any means of contacting the ‘borrower’ directly. So as I poor bachelor, I certainly shouldn’t be expected to either. TAM seems to think they can keep someone’s money even if they don’t render the service it was supposed to pay for, all without providing someone to even talk to the customer about it.
This complaint and/or review was posted on HolySmoke.org on 11:48 am, June 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/tam-brazilian-airlines-review/.
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