After checking out many tarps online I ordered a 24″x30″ Tarp from Tarps Plus 38940 Trade Center Dr. Palmdale, CA 93551 based on the description found on their web site http://www.tarpsplus.com/poly-tarps-single-tarps-silver–black-tarps.html It was described as a “SUPER HEAVY DUTY BLACK OUT TARPS. The most durable and shields the best against the sun.Silver/Black Poly Tarp – Super Heavy Duty Poly Tarpaulin 7.0 oz. Per Square Yrd. – 1200 Denier – 14×16 Weave Count” The 7.0 oz per square yard was a little heavier than some of the competitors tarps so I decided on the Purchase from Tarps Plus. I received the tarp and began to put it up on my tent frame, the first thing I noticed was it seemed a bit light duty for what I was expecting, and the grommets were about pulling out when installed, one corner actually ripped of and I had to use another means to hold it to the frame. I figured something had to be wrong so began checking into what I received. First off the shipping weight was only 22 lbs, that did not add up as the square footage at 7 oz per square yard would mean the tarp should of weighed in at around 34 lbs. I sent an email out to Tarps plus at that time letting them know what I had discovered, but because of the time involved in getting a new one in from another company I was forced to use what I had ordered from them. 2 weeks went by with no response, my lawyer who is a friend of mine suggested I re contact them and try to return the tarp as they had falsely advertised the product. I received an email back from them after I had told them I would report them to the authorities. They wanted me to send in pictures of what I claimed seemed to be the problem showing all the damage. I got back to them again explaining the overall weight of the tarp which explains all that needs to be explained. In other words I purchased a 7.0 oz per square yard Tarp and received a 4.5 oz per square yard tarp from them, what more need to be said, I cannot take a picture of the lack in material, they need only to check the shipping bill and do the math. Other companies that sell tarps of the same heavy duty 6 oz and 7 oz material tell me that size tarp 24×30 that they sell weigh between 30 and 36 pounds depending on 6 oz or 7 oz I seem to be getting know where with tarps plus.
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Tarps Plus / Abadak Reviews & Complaints
I also called tarpsplus before I placed my order to make sure that the tarp would cover my 20′ Trophy Bayliner boat. They said that the 20-22′ tarp would work fine for me…I questioned them again just to make sure. The reason I called them was because I had called other boat cover manufacturers to find out if the tarp would actually fit my size of boat. Then I ordered the tarp online, received it and it was 2′ too short all the way around (canvas and straps). After being on hold for 20 minutes at a time numerous times, they finally got back on and said that they had NO RECOLLECTION of anyone calling and talking to their staff before buying. The person that gave me the runaround for 3 days was Simeon Alexander. He then put me on to a so-called corporate manager by the name of Scott. Scott just flatly said that we opened the box and now we are stuck with this product. I said I would talk to Visa and get the charges removed. Scott laughed and said, hey we’ve done this many times…if you ship it back, we will just refuse it so you won’t get your money back. How is that for a company that answers the phone and says, how can I give you outstanding service? Customer service also told me to take pics and send them to tarpsplus…go figure…now the guy says we are stuck with the cover. Great business sense! Tarpsplus is an absolute RIPPOFF and should have their license taken away by the chamber of commerce. I’ll be writing them today too. This company is nothing but trouble and I would suggest people refrain buying products from them.
Tarps Plus / Abadak Reviews & Complaints
I ordered a 25 X 33 Hay Tarp. It arrived by Fed Ex. I could see by the weight and the size of the parcel it was not what I expected. I am betting it is a cheap imitation of the “real deal.” I did not even bother opening the package and began calling the company to make arrangements to return it. I called 6 times and left messages, and after 24 hours, I called again and talked to someone who again promised to forward my complaint to the proper department. No matter how many times I called, I could not talk to someone who could help me with the return.