Dear Tarte, I would like to first start off by saying I love and have a lot of your products, especially the eye palettes and recently the tartiest mascara. However, I recently bought the tarte tartelette matte palette. I was so incredibly disappointed to find that the black colour has seemed to crack and bit has crumbled out, (as you can see by the picture)-I only had the palette for 1 week-it is even still kept in the box. Now the black colour is becoming very annoying as the powder is mixing with the lighter colours. This was very disappointing as I”ve used another of your palettes for months now and none of the colours have cracked or crumbled. (See picture below) I actually bought two eye palettes as my friend always comments on my eye make-up, so I bought one for her 40th birthday, hopefully this doesn”t happen again ?? As you can appreciate I have spent a lot of money and was shocked that this has happened. I am happy to ship the palette back for a replacement as I can”t even bring the palette with my as the black powder gets everywhere!! Thank you for your time, Anna email: odonnella.[protected]@gmail.com
This complaint and/or review was posted on HolySmoke.org on 08:01 am, October 17, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/tarte/.
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